FOR MORE profitable DECISIONS.

Transcription

1 FOR MORE profitable DECISIONS.

2 Microsoft Business Solutions gives you the insight you need to make more profitable decisions.

3 Our business management software puts you in touch with information from every corner of your business, and lets you analyze it in any way you choose. Microsoft Certified Business Solutions Partners tailor the software to your precise needs, and as your business and technology evolve, they make sure it continues to support the way you work. Microsoft Business Solutions will help you make more profitable decisions for many years to come. MICROSOFT BUSINESS SOLUTIONS 1

4 We get the insight we need. 2 MICROSOFT BUSINESS SOLUTIONS

5 We spend less time consolidating, data entering, making small modifications and reconciling numbers, and more time on analysis that provides real financial information and contributes to decision making. Edward Hwang, director of financial planning, Earthlink (Internet service provider) Savings of $1 million The speed of getting information to top executives, the saved time in training efforts and the reduction of needed staff and support easily equates to an annual saving of more than a million dollars. Russel Kuteman, vice president of finance, Six Flags (amusement park operator) Working smarter We re actually working smarter and better, and using less time. Charles Buck, director of finance, Volunteers of America Michigan (non-profit organization) Dramatic increase in knowledge We ve been able to make a dramatic cut in the number of manual processes and errors, and a dramatic increase in our knowledge of what goes on in our business. Lars Errebo, IT manager, Rationel Vinduer (window manufacturer) 20 years in the business One of Microsoft s seven business groups, Microsoft Business Solutions includes the former Great Plains, Inc. and Navision, ApS, developers of business management software for small and mid-sized companies since the early 1980s. With more than 250,000 customers, we understand what you need. Read full case studies at MICROSOFT BUSINESS SOLUTIONS 3

6 The answers are all there. What makes your most profitable lines successful? Why do your customers choose you? What keeps your employees happy? We have a system that will help you make more profitable decisions. Find out the who, what, when, where, why and how of any part of your business. Whether you re a sales rep or general manager, the information you need is available in one place. There s no need to print it out from one system and type it into another. What you see on your screen is the latest information from across the company. You can identify trends and relationships. Get an overview or click through to the minutest detail. It s all there for you. Your only limit is what you choose to record. 4 MICROSOFT BUSINESS SOLUTIONS

7 Types of information you can find Which customers are most price-sensitive How the introduction of a stock program affected employee turnover Whether today s production is progressing on schedule What causes the delivery delay on your best-selling product How a new credit policy has impacted cash flow Which of your subsidiaries projects were most profitable last quarter Be a more attractive company to deal with You can make information available to employees, customers, suppliers and partners, so they too can make more profitable decisions. Launch password-protected Web sites with information and functionality tailored to each user s needs. Information comes direct from your business management system or any other system it connects to and is up to date. Users log in via their mobile phone, PDA or PC, or even view information from within their own business management system. They can connect however they choose but you control their access. ANSWERS 1. Get live information from every corner of your business 2. Analyze it in any way you choose 3. Make any information available to employees, customers, suppliers and partners Some examples of the sort of information you can give others access to: Employees Which tasks they must complete and when How many hours they have spent on a project compared to budget What goals they agreed to meet in their last review Customers What discount they re entitled How their order is progressing and when it will be delivered Which products and services complement their previous purchases Suppliers How many of their deliveries arrive on time What your current stock of their items is Where your next order must be delivered Partners What technical specifications they need to take into account Why you changed their drawings Which project was the most profitable in any specific office during the last six months MICROSOFT BUSINESS SOLUTIONS 5

8 6 MICROSOFT BUSINESS SOLUTIONS We get the answers we need.

9 Allows immediate action Project managers view the status of their jobs several times a day. They can click a button to see in a second if costs have been booked and customers have been properly billed. They can see problems as soon as they emerge and immediately take action. Grant Cynor, chief financial officer, Alexander Open Systems (network service provider) Smarter decision-making I can get sales levels, stock, revenue, purchasing and accounting/finance answers 24/7. That makes opening a new store a much easier decision. Stan Bedford, founder and president, Bedford Camera & Video, Inc. (photographic retailer) We get instant access to information such as what s profitable and what s not. It took days to get these figures from the previous system, but now you can extract them by yourself from the desktop. Graham Stirling, financial controller, Masterpet (distributor of pet accessories) Analysis from top to bottom We can look at how sales are performing overall, what products are successful in which areas and analyze them right through to the bottom line. Peter Howell, administrative manager, MJS Floorcoverings (distributor of floor covering) Easy access to information I have been amazed at the amount of information that I can access easily without the help of a technical specialist. Dave Kush, controller at Royal Professional Builders (house builders) Read full case studies at MICROSOFT BUSINESS SOLUTIONS 7

10 Software that fits your business. 8 MICROSOFT BUSINESS SOLUTIONS

11 You can get the answers you need because our software will fit the way you work. No matter whether you re a frozen food distributor, newspaper publisher, hearing aid manufacturer or furniture retailer, it won t force changes. You ll retain your individuality your competitive advantage. You won t have to pay us to develop a custom system from scratch. Instead, a Microsoft Certified Business Solutions Partner, who has specially trained IT and industry consultants, takes our software and tailors it to the way you work. It s a cost-effective alternative, and because it s based on tried and tested technology, you know your system will be reliable. M Sup pp Ma anage ag Field Service Management CRM Analytics and Reporting t The insight you need to make more profitable decisions Pick the functionality you need, and a Microsoft Certified Business Solutions Partner will fit it to your business. You ll get information from every corner of your business, plus the ability to analyze it any way you choose. MICROSOFT BUSINESS SOLUTIONS 9

12 STANDARD FUNCTIONALITY TO choose FROM Financial Management Analytics & Reporting HR Management Project Management CRM Field Service Management Manufacturing Supply Chain Management Retail Management E-Commerce Manage your general ledger, payables, receivables, inventory, sales process, purchasing, fixed assets and cash flow. Perform bank reconciliation and collections. Manage budgets, create and consolidate reports and look for trends and relationships in any part of your business. Manage your human resources, from skills mapping, recruitment and employee registration, to skills development and processing of payroll and benefits. Manage your resources, forecast your costs and budgets, track time and expenses, and manage contracts and billing. Manage customer groups, create and launch marketing campaigns, track customer activity, manage sales and after-sales. Set up and manage service contracts, enter and track service calls, view schedules and optimize workloads across resources. Manage your entire manufacturing process from product configuration, supply and capacity requirements planning, to scheduling and shop floor. Manage single or multi-site warehouses and handle order promising, demand planning and online collaboration with suppliers. Manage retail operations from point-of-sale to delivery, increase customer flow and cash-in, speed up lines and tasks, control inventory, and automate purchasing. Let customers and suppliers do business with you anytime through Web sites or by connecting their system directly to yours. 10 MICROSOFT BUSINESS SOLUTIONS

13 Requests and ideas Deliver global version of software Local Country Offices (30+ country offices) How we deliver software tailored for you Our local offices adapt the software that we produce so that it conforms to local regulations, business practices and languages. A Microsoft Certified Business Solutions Partner then tailors it to your individual needs. The result is a business management system that lets you analyze your entire business and make more profitable decisions. Requests and ideas Adapt to country needs or to your ind vidual needs and provide ongoing support Partner Network (4,500+ partners) Requests and ideas FLEXIBILITY 1. You don t need software developed for you from scratch 2. A Microsoft Certified Business Solutions Partner can adapt our software to your needs 3. The result is a stable solution at a reasonable price MICROSOFT BUSINESS SOLUTIONS 11

14 The software matches the exact way we work. 12 MICROSOFT BUSINESS SOLUTIONS

15 Freedom to work The solution allows us to implement our sales methodology in the system, instead of having the system dictate the sales methodology we need to use. Joey Smith, chief technology officer, Maximum Impact, Inc. (provider of leadership training) When you create a new customer, you can select the language you want to use to communicate with them. We have 45 dealers in the German part of Belgium and we can just print out their invoices in German. We can see what s on the invoice in our language, and they get what they want in their language. Piet Van Compernolle, founder, Van Compernolle (supplier of auto parts) Easy to learn The intuitiveness is great. We can get off the ground and build from there. David Fischer, IT director, McBride Electric (electrical contractor) Do it yourself We can make new reports, alter user permissions and change or collate forms easily in-house. Joachim Baum, IT manager, Herzog (manufacturer of machine parts) Read full case studies at MICROSOFT BUSINESS SOLUTIONS 13

16 People who understand your business. With more than 4,500 Microsoft Certified Business Solutions Partners in over 130 countries, we have a partner for you. Small partners for small businesses, international partners for international businesses. With partners covering industries from auto parts to zoo keeping and e-commerce to CRM, you re sure to find one with a profile and focus that matches your own. Our Microsoft Certified Business Solutions Partners understand local laws and practices, and in order to become certified, they have to prove their expertise in our technology and in business areas such as e-commerce and supply chain management. They know how to run an IT project on time and on budget. We give them a complete best practice methodology for running their business. Based on decades of experience from our partner network, it includes project planning, implementation, business strategy and support. By talking to you and your key managers, your Microsoft Certified Business Solutions Partner will help you identify your needs and only then suggest how to meet those needs with technology. And over the years that follow, they ll be right there with further training and upgrades that will keep your software in step with your changing needs. 14 MICROSOFT BUSINESS SOLUTIONS

17 Identify needs Document core processes, risks and hidden costs Agre ee e on goals Document the project scope, detailed budget and timeframe Find a soluti lution Translate your business processes into detailed software requirements Modify the software Develop customizations, interfaces and data conversion tools Prepare for launch Test solution, train end-users, convert data Launch the solution Deploy the solution They have earned our trust. Ongoing support How your partner will work with you They correctly identified all the issues we encountered and, despite a very tight timeframe, the project was completed on time and on budget. Intimate understanding [Our Microsoft Business Solutions Partner] has developed an intimate understanding of the way our system works with our business needs. And that has been a critical part of the way we do business. Graeme Kerns, director of finance, Staging Connections (service provider for corporate events) Up-front and honest They weren t like some of the other vendors who claim to be able to do anything, anytime, anywhere. Our partner was always up-front and honest. If they didn t know the answer immediately, they would go and find out. David Pynn, chief executive officer, Hospital Shared Services (service provider to healthcare industry) Read full case studies at Enrique Alonso, Grupo Pomar (furniture manufacturer) INSIGHT 1. You can find a Microsoft Certified Business Solutions Partner who matches your profile 2. We provide Microsoft Certified Business Solutions Partners with a best practice methodology, which helps make your IT project a success 3. Your Microsoft Certified Business Solutions Partner will help you launch your solution and support you long into the future MICROSOFT BUSINESS SOLUTIONS 15

18 An investment that keeps paying back. Business management software isn t much good if it can t keep up with the changes it inspires. Fortunately, the ability to adapt our software doesn t end the day you implement it. Say you manufacture shoes and you want to start retailing them. Add our retailing solution and your Microsoft Certified Business Solutions Partner, who knows your business well by now, can quickly fit it to your needs. The solution will automatically fill with your product information and, because it works in the same way as other application areas, your employees will learn it quickly. Or maybe you want to open a factory or retail outlet in another country. Because our software is based on standard technology and because we have more than 4,500 Microsoft Certified Business Solutions Partners around the world, it s no problem to find a local consultant with the knowledge to get you up and running fast. Not that you need to call your Microsoft Certified Business Solutions Partner for every change. You can make many alterations yourself. Set up screens how you want them, create new reports, and even launch Web sites without your partner s help. 16 MICROSOFT BUSINESS SOLUTIONS But it s not only your business that develops. Technology moves on too, and our division s 1500 research and development staff will make sure you get the very best. We ll respect the time and money you ve devoted to setting up and getting to know your system. Your investment will return more and more as the years roll by.

19 We keep on profiting. Our Microsoft Business Solutions system allows us to improve and add value to the companies we acquire. Bob Quinn, chief financial officer, Oldcastle Precast (manufacturer of concrete products) Better all the time We encourage employees to suggest improvements to our processes and our solution is flexible enough to accommodate them. Our processes get better all the time. Lori King, chief operating officer, Stonewall Kitchen (food retailer) Reduced costs Microsoft Business Solutions has driven efficiencies into our process and lowered our costs and working capital needs to enable us to grow more rapidly. Paul Turuk, general manager of support operations, Caribou Coffee Company (speciality coffee company) RETURN ON INVESTMENT 1. Your Microsoft Certified Business Solutions Partner can adapt your system as your business develops 2. You can add new modules because the software uses standard technology 3. We will provide upgrades to keep your technology up to date Continual development We bought a standard solution that s already in the market, and which guarantees that the technology will continuously be developed. Torben Winther Kristensen, office manager, Danish Agency for Governmental Management (government organization) Read full case studies at MICROSOFT BUSINESS SOLUTIONS 17

20 A profitable idea Microsoft Business Solutions helps you make more profitable decisions. You work smarter because your solution is tailored to the way you do business. You work faster because you have immediate access to information from all around your company. You can count on us for long-term support as your needs change and your business grows. More than a quarter of a million companies rely on Microsoft Business Solutions for profitable ideas. Contact us now to find out how we can help you. Visit to learn more, or enter information about your company and have a solution automatically recommended for you Microsoft Corporation. All rights reserved. Microsoft, Navision and Great Plains are either registered trademarks or trademarks of Microsoft Corporation, Great Plains Software, Inc. or Microsoft Business Solutions ApS or their affiliates in the United States and/or other countries. Great Plains Software, Inc. and Microsoft Business Solutions ApS are subsidiaries of Microsoft Corporation.