De-risking the Delivery. Mobile Event 4 th December 2014

Transcription

1 De-risking the Delivery Mobile Event 4 th December 2014

2 Contents Getting our bearings A look at how we got here Enterprise mobile delivery Future trends to consider Are there common risks? How can we de-risk? Further opportunities for Digital Transformation Conclusion 2

3 Getting our bearings

4 A (quick) look back 1995 HP100 MS-DOS, 640x200 B/W CGI Graphics RS232 Serial Interface Base-station + mobile GPS 2-5 meter accuracy No mobile phone data; modems, no real internet 4

5 A (quick) look back 2000 Compaq Ipaq PocketPC, 240x320 64k Colours USB Interface Backpack GPS 1-2 meter accuracy 2G Mobile phone data; dial-up and ISDN internet 5

6 What were the risks back then? Fast pace of technology change Platform compatibility (DOS -> Windows CE -> PocketPC -> Windows Mobile) Location accuracy and availability Specialist solutions Specialist providers High-level of expertise Lack of flexibility Mobile User experience Lack of skills User acceptance and adoption 6

7 Fast-track to Enterprise Mobility

8 Enterprise Mobility risks Fast pace of technology change Platform expansion (ios/android/windows, MEAP, MADP) Over 1,200,000 Apps on itunes App Store Business process scope and change Mobile User experience Varying skills User acceptance and adoption 8

9 How are things changing? 2014 enterprise trends (Gartner) 1. Mobile Device Management 2. HTML5 3. Software defined everything 4. Smart Machines 5. IoT 6. Hybrid Cloud 7. Client architecture shift 8. Personal Clouds 9. Enterprise Data centre scale 10. 3D Printing and tomorrow? 2015 enterprise trends (Gartner) 1. Computing Everywhere 2. IoT 3. 3D Printing 4. Analytics 5. Context Rich Systems 6. Smart Machines 7. Cloud/Client Computing 8. Software-defined Apps & Infrastructure 9. Web Scale IT 10. Risk based Security and Self protection 9

10 Risks and De-risking

11 Common risk themes 1. Technology Change Devices, form factors, platforms, standards 2. Business Processes Change New requirements, new data, new outputs 3. End Users Spectrum of ability Acceptance and adoption Quality Time Cost 11

12 Mitigations: 1 Technology Change Build Open Technologies (HTML5, CSS, JavaScript) Accessible development resources Skills retention Packaged Solutions Proven systems Open data standards Built-in operational tools and analytics 12

13 Mitigations: 2 Business Process Change Recognise that change is inevitable Develop a strategy to manage change Identify stable requirements Be clear on scope Define clear design principles Build-in flexibility Keep it simple Consider focussed app s Use profiles to drive functionality 13

14 Mitigations: 3 End Users Engage early on Explain how will the solution benefit them Recognise importance of their position in the digital chain Consider device selection workshops Device agnostic (almost) Prepare strategy for CYOD (almost BYOD) Understand worker diversity Technophobes New tech-savvy generation 14

15 Digital Transformation

16 Digital Opportunities How many of you are taking digital notes? Mobile is a key-component of Digital Transformation 'Computing everywhere Understand your digital constraints Connectivity, integration; security: encryption and privacy Legal, regulatory Appetite for change, skills, behaviour Unlock next-level of benefits End-to-end digital process Elimination of paper handling Reduce/eliminate back-office processes 16

17 Conclusion Whether you are buying or building 1. Choose open technologies 2. Be flexible; have a strategy to manage change 3. Engage end users What you should look for in a supplier? Demonstrable experience deploying mobile applications to a distributed workforce Track record of delivering complex integration requirements An understanding of the issues faced by mobile users and strategies to manage change 17

18 Thank you