EXIT. SCO Exit part of a whole. Shop fittings. Lighting

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2 SCO Exit part of a whole Shop fittings Shop fitting concepts account for more than half of ITAB s turnover. ITAB offers a basic range of fittings and customised concepts parts and fully customer-adapted concepts. Lighting Nordic Light develops, manufactures and markets a full range of energyefficient lighting fixtures and display lighting. Nordic Light has been part of ITAB Shop Concept since Exit/Entrance ITAB is today Europe s second largest player in the entrance and customer guidance market. ITAB Shop Products develops, manufactures and markets entrance and customer guidance systems that optimise customer flow and improve safety. Checkouts ITAB produces and sells customer checkouts (cco). The group is today one of Europe s largest suppliers of checkouts. ITAB also manufactures and sells innovative self-checkout solutions (SCO).. ITAB Shop Concept worldwide ITAB Shop Concept AB is listed on the OMX Nordic Exchange and supplies complete shop concepts to the retail and specialist trades. ITAB is the market leader in checkouts for the retail trade in Europe and one of Europe s largest suppliers of shop fittings. The business consists of project management, design, development, manufacture and sales. The concept range includes shop fittings, mainly in wood and metal, and shop equipment such as checkouts, entrance systems and shop lighting. The group has approximately 2,200 employees and had a turnover of SEK 3,511 million in ITAB Shop Products experts in entrance och exit systems ITAB Shop Products is a manufacturing and export company specialising in supplying shop equipment such as entrance systems and customer guidance products. Our well-known entrance systems have been on the market for more than 30 years and are exported to more than 45 countries in five continents. This has given us unsurpassed experience and knowledge of how to best welcome customers to shops and offer you a well-built system with theft protection! Our modern manufacturing plant and our head office are both situated in Jönköping, south Sweden. A broad range, flexibility and high quality Our business concept is to offer entrance, exit and customer guidance systems of high quality to suit every shop environment and every budget. Today our range of products includes automatic entrance and exit gates, mechanical gates, customer guidance barriers, glass screenwalls, partitions and collision bumpers. We always endeavour to offer higher quality and better value. The Checkout Arena of the future with new service possibilities and safety requirements. 2 3

3 The Checkout Arena of the future EXIT The situation today: Checkout Arena with only traditional checkouts. Example of an SCO installation for both basket and trolley customers. SCO Exit secures the area and makes the customer outflow safe and efficient. A common SCO installation today: SCO is an alternative for customers using a basket SCO Exit secures the checkout area. The Checkout Arena of the future: A mix of different kinds of checkouts and where the traditional check out is only a minor part SCO Exit is a prerequisite for a safe checkout area. A new Checkout Arena with greater profitability Development from the completely traditional personnel-intensive checkout queue into self-service checkouts of various kinds and in combination with traditional checkouts is fast gaining ground around the world. Greater profitability is created through fewer staff being required to deal with more customers at the same time in an SCO checkout area. New security requirements when customers become their own cashiers Alongside the new SCO checkouts security requirements change entirely when the customer is given responsibility for payment and checkout. The checkout area must be defined and delimited and a technology that handles basic security with payment verification and gate release automatically must be built into the Exit solution. We offer a complete Exit solution uniquely customised Our Exit solutions are already tried and tested since we are one of the pioneers in the extremely fast development of SCO. Our stating point is to create solutions where the customer feels comfortable and safe and staff can focus on giving fast customer service. By means of different types of barrier rails and uprights the customer flow is steered through the SCO area up to the automatic gates. We offer different solutions for gate opening and secure verification of purchases. The system of gates and barriers also eliminates unwanted backflow into the shop through the SCO area. Our Exit system can be integrated with the shop s POS system for verification of payment and gate opening but can also function as a standalone system with same functions. SCO Exit is compatible with all POS systems on the market. From active to proactive staff In an ITAB SCO Exit, staff are even more an active part of the shop s work of creating good relations and positive customer experiences by being the customer s guide, always ready to lend a helping hand. ITAB Shop Products a flexible and futureproof SCO Exit solution for the new Checkout Arena. 4 5

4 Customer-adapted design Exclusive or frugally efficient design is part of the buying experience! Colour and material options provide endless possibilities to give SCO Exit a partly or completely customer-adapted design expression that matches the shop s design concept. The starting point is our wide basic range of gates, barriers and other fittings for an efficient, customer-friendly entrance and exit area. And we can naturally develop and manufacture new, customer-specific products. Our latest addition to the range is all-glass gate arms with or without LED lights. 6 7

5 SCO Exit a profitable investment for im proved service and security EXIT PROACTIVE CUSTOMER SERVICE the dedicated passage-secured SCO area allows staff to focus on customer service. MINIMISES THEFT The high level of verification security and automatic gates in a dedicated SCO area minimises the possibility of theft. PREVENTS BACKFLOW gates and barriers prevent customers entering through the exit area. SCO Exit makes it easy for customers to understand and use the self-service concept The self-service concept is relatively new and many customers are uncertain how to use it. SCO Exit creates a screened-off space in the checkout line, where the customer can concentrate on scanning their purchases and pay at the same time as staff are on hand to help. SCO Exit creates security, service and order for the customer in the pay and exit situation. Staff can focus on helping customers instead of watching them The SCO Exit secured area with automatic gates allows staff to focus on helping customers instead of making sure that no-one leaves without paying. Staff can be proactive in their encounter with the customer the entire time they are working. Our experience shows quite clearly that the encounter between staff and customer in an SCO EXIT is a positive experience for the customer thanks to the staff s availability, commitment and guidance. The aim is to minimise theft and create a psychological barrier to attempting to steal The whole design of the SCO Exit area with barriers and gates signals that it is easier to pay than try to get away through the checkout area. The high level of security with barcode verification to pass through the exit gates that we recommend is in principle impossible to manipulate. SCO Exit s automatic gates and barriers effectively prevent customers entering the shop through the checkout area (Backflow) A common problem in all checkout lanes is Backflow customers entering the shop through the checkouts. SCO Exit s gates and barriers effectively prevent spontaneous attempts to go in the wrong way and into the SCO Exit area. 8 9

6 SCO Exit a complete solution built exa ctly to each shop s needs EXIT SCREENED-OFF AREA barrier rails & uprights create a dedicated, secure SCO area. CONTROLLED GATE OPENING Automatic passage through gates by one customer at a time and also prevents Backflow. HIGH SECURITY Gate opening after the customer has verified his/her purchases by scanning the barcodes. ITAB Shop Products our focus is on entrance and exit solutions With one of the market s widest ranges of gate solutions, barriers and scanners we can tailor unique customer solutions. Short lead times and efficient, rational manufacturing mean that we can carry out major launch projects and individual installations at the right price and always with high quality and technical level. Barrier rails & uprights Customers are guided to the gate opening by using uprights and tubular rails that can be simply adapted to the shop s layout and that can be integrated with Exit gates and scanner boxes to make a complete barrier. Automatic gates The automatic exit gates are SCO Exit s natural valve and allow the outflow of customers to be controlled. Using ITAB s Exit gates with adapted software and integrated sensors ensures that customers leave through the Exit gates one at a time. Secure verification After paying the customer is given a receipt with a barcode. The customer scans the barcode at the gate s scanner box to verify the receipt and be allowed out. The gates are opened immediately the customer has scanned the receipt and the system has approved the barcode. Only valid receipts are accepted; the system thus gives very high security. SCO Exit is compatible with all SCO installations regardless of make

7 How do you wish to control the outflow of customers? Shop-activated gate opening Customer-activated gate opening Manual opening by staff or activated by a sensor. Automatic opening of the exit gates by the customer. A simple solution that is achieved by staff checking the customer before opening the exit gates. Requires constant attendance and monitoring by staff. Gate opening can be triggered by means of the following solutions: Fixed ServiceDesk button. Remote-controlled opening. Sensor-triggered opening. Customer-activated gate opening is a central element of the SCO Exit system. Staff must naturally be able to observe the exit gates but the customer-activated gate opening gives them the freedom and security to work proactively with customers without needing to constantly guard the exit. This gives a high level of security in the outflow of customers. Customers can activate gate opening by means of: Terminal impulse the customer has paid and received a printed receipt Barcode the customer scans the barcode on the receipt at the scanner 12 13

8 GateMaster computer CONNECTED TO THE POS SYSTEM WITH A GATEMASTER COMPUTER (SUPPLIED SEPARATELY) CONNECTED TO THE POS SYSTEM THROUGH THE SHOP S EXISTING COMPUTER CONNECTED TO EXISTING PAYMENT TERMINAL Customer activated opening of the exit gates Three systems for customer-activated gate opening Automatic gate opening is convenient and safe for both customers and staff. It verifies and open the gates with a high security level regardless of activation method. Payment, Scanner and Scanner Flow GM can be connected to all terminals on the market and SCO checkouts regardless of make. Integration into the POS system is handled by the POS supplier. Connection from POS Systems Scanner Flow GM Customer-activated gate opening by scanning receipt. The scanner uses GateMaster (a separate computer for the SCO Exit system) to communicate with the shop s POS system for verification. The exit gates are opened when a valid receipt s barcode is scanned by the customer at the scanner box. The barcode is generated by the POS system at the time of the transaction. The barcode on the receipt is checked against the shop s transaction register (POS) for verification before the exit gates are opened. Scanner Flow GM consists of: Barrier rails & uprights Exit gates Scanner GateMaster computer Scanner Flow Customer-activated gate opening by scanning a receipt. The scanner is connected to an existing computer in the shop that communicates with the shop s POS system for verification. The exit gates are opened when a valid receipt s barcode is scanned by the customer at the scanner. The barcode is generated by the POS system at the time of the transaction. The barcode on the receipt is checked against the shop s transaction register (POS) for verification before the exit gates are opened. Scanner Flow consists of: Barrier rails & uprights Exit gates Scanner Payment Flow Customer-activated gate opening on receipt printout. The exit gates are connected to a individual-specific terminal. When a transaction is completed and the terminal s printer has printed out the receipt a signal to open is sent to the exit gates and the customer can leave. Payment Flow consists of: Barrier rails & uprights Exit gates 14 15

9 Protected customer outflow through the exit gates SCO Exit is a classic, tried and tested centre arrangement with two exit gates. The gates are opened protected by the separators that extend into the passage. They protect against collision with the gates by people passing by outside the checkout area and also clearly indicate that it is an exit area. Space-efficient customer outflow SCO Exit with a very space-efficient solution for a larger checkout area where gate protection is located inside the checkout area. This solution also means that customers do not go straight out into the passage outside the checkout area but join naturally and easily just like an approach road. Flexible area barrier system SCO Exit s wide range of partitions and accessories allows all possibilities to have the exit gates straight or angled to suit the shop layout and give the most effective outflow of customers possible. We create your unique solution Systematised flexibility We help you design your new Exit area around your SCO checkouts to give maximum safety and function in minimum space. A solution that your customers and staff will both like. With the absolutely latest technology and precision and quality in the products that meet the toughest requirements and can withstand the highest customer pressure year after year. We plan, manufacture, deliver and build your Exit solution to your design and inside your budget! Using our own CET DESIGNER planning tool for entrance and exit solutions we can quickly create different Exit layouts together with you. A superbly simply and visual way to find the optimal Exit solution. The layouts are presented in 3D with all products listed

10 Questions and answers 1. I have a different supplier than ITAB for my SCO. Can I still use ISP s SCO Exit solution? Yes. ITAB s SCO Exit can be used with all systems on the market. Different types of integration are needed, however, depending on system supplier. 2. What does a GateMaster do? A GateMaster is simply a computer that communicates with the shop s POS system and verifies the validity of the receipt. A GateMaster can control up to 4 scanner boxes and the same number of gate pairs. A GateMaster allows all connected gates to be controlled manually. 3. When do I need a GateMaster? When the verification of valid receipt function is desired, a computer that communicates with the shop s POS system is needed. If the shop does not have such a computer, a GateMaster is needed to communicate with the POS system and carry out verification of receipts. 4. How is SCO Exit integrated in the shop s/ chain s POS system? ITAB ScanFlow provides the shop s/chain s POS supplier, who is responsible for the integration, with an implementation document containing all the information required to create the necessary drivers. 5. How do I control closing the gate after it has received a signal to open? This is controlled by the software in the exit gate through double timers: one for final closing that is activated by a signal to open and that closes unconditionally after time-out and one that is activated by the photoelectric cell as the gates are passed and allows several people in the same group to exit together. 6. How many staff are normally needed to control an SCO checkout area? Our standard formula is that one person can manage six SCO checkouts. The exact number varies depending on the shop s layout and customer flow. 7. What happens if I lose my receipt and need to scan to get out? Shop staff must assist and manually open the gates to let the customer out. 8. Can I use my receipt more than once? No. This is to prevent forgeries and the use of old receipts to exit the shop. 9. How long is a receipt valid for scanning? There is a preset time limit for how long a receipt is valid. This is set for each chain of shops during implementation. ITAB s standardised time limit is 10 minutes. 10. What happens if I have to force a gate open without scanning in an emergency? The gates have a panic function that allows them to be forced open. When this is activated, an alarm will alert the shop s staff. After the alarm has timed out, the gates are locked again automatically. 11. Can the gates be controlled if the shop needs to be evacuated? Yes. The right type of signal from the alarm system is needed, however

11 SCO Exit in shops With over 30 years experience of tradition entrance and exit solutions, we now tailor SCO Exit solutions for shops across Europe. We deliver the Checkout Arena of the future with the highest quality in every part, function and technical solution

12 Barrier rails & uprights are available in chrome and several standard colours they can also be painted in any colour desired by the customer. Full range Entrance and exit solutions Our no-fuss flexible entrance and exit solutions can be designed to suit all shapes and sizes of shops. We manufacture and equip the systems according to your wishes. Manual and electronic single- or multiple-gate exits. A range of functions and accessories are available as options. Barrier rails & uprights We offer a flexible system of customer guidance barriers that lead customers effectively in the right direction. Standard fixing makes it simple to vary the layout and rails and uprights are available in a large number of heights and lengths. Entrance gates are available in chrome and several standard colours they can also be painted in any colour desired by the customer. Scanner boxes are available in chrome and several standard colours they can also be painted in any colour desired by the customer

13 Why ITAB SCO Exit? ITAB market leader with long experience of SCO Exit. ITAB SCO Exit is compatible with all POS systems on the market. ITAB offers everything from a simple outflow system to a fully POS-integrated Exit solution. ITAB offers several security levels for different budgets. SCO Exit secures your Checkout Arena. SCO Exit reduces thefts by preventing exit without paying. SCO Exit creates a safe, efficient outflow for your customers. SCO Exit lets your staff focus on giving service - not watching customers. environmental awareness I TA B S H O P P R O D U C T S SCO Exit eliminates Backflow into the shop. SCO Exit lets customers handle their payment themselves making your business more efficient. ITAB SHOP PRODUCTS AB Box 9054 SE Jönköping Phone: +46 (0) info@itabshopproducts.com 24