Digital Transformation in Financial Services

Transcription

1 Financial Services The financial services industry is in the midst of a dramatic transformation. As tech-savvy millennials become the predominant demograhic, both as employees and customers, banks and investment firms must constantly innovate to remain competitive. Meanwhile, the security, stability, and performance of back-end systems continue to be top of mind for industry executives. See how BMC solutions can help address these key business drivers and help business thrive in an environment where time (and uptime) is money. Data-Driven Customer Interaction With customer satisfaction below 40%, banks are gearing up to leverage the vast amount of data available to them to learn more about their customers. Firms are eager to make good use of all the data they ve collected about customers and their transactions. Securely managing that data to provide a more meaningful, context-aware for customer is challenging for many IT organizations. Effectively manage big data environment such as Hadoop Simply batch processing Proactive/Automated Regulatory Complaince Banks and firms are turning to automation to respond to an increasing number of regulations and policies. As the number of internal and external policies and regulations mount, firms are increasingly pursuing automation as a means to effectively ensure ongoing compliance while consuming less time and fewer resources. Comply with government mandates and company policies regarding handling of a growing amount of sensitive data. Consumer-Driven Demand As consumers are provided always available, everywhere access to financial data and transactions, more and more are taking everyday advantage of these services. As the number of front-end financial transactions increase, the corresponding demand on back-end system is reaching unprecedented levels. Ensure the performance and availability of back-end systems to efficiently deliver front-end digital services to customers. Industry Consolidation With the changing market landscape, the financial services industry is undergoing consolidation. Large institutions look to quickly acquire digital capabilities and smaller institutions seek to enter new markets. To remain competitive, IT organizations need to be able to quickly and effectively assess inventory, consolidated assets, integrate data from disperate systems, and optimize infrastructure. Identify infrastructure assets across disparate environments. Rationalize and consolidate data centers and infrastructure components. Interface disperate systems to aggregate data and information.

2 Healthcare The healthcare industry is being dramatically impacted by the ongoing digital revolution. From the trillions of bytes of information being created by electronic health records, to the patient's desire to have ready access to that information, healthcare is rapidly moving towards a digital-first environment where personalized medicine and the empowered patient is the norm. This move, however, is placing unprecedented demands on healthcare IT departments and their ability to simultaneously deliver stable services while fueling innovation. A number of trends in healthcare present challenges to traditional IT approaches and opportunities to embrace innovation to transform service delivery. The Patient as Customer Healthcare organizations are competing for patients by engaging them via dynamic online and mobile applications. Patients are demanding better access to their healthcare information. As a result, providers are deploying online portals that allow patients to manage appointments, securely access health records, and correspond with clinicians. New mobile apps provide ready access to the patient portal, as well as a wealth of other information, from hospital directions, to local patient support groups, to the current menu and prices in the hospital cafeteria. Provision development and production environments faster Deploy digital services and applications to patients faster Medical Records & Big Data By 2020 the healthcare industry is projected to generate almost 25,000 petabytes of data As providers and insurers retrieve, analyze, and share information, efficiently managing big data will be critical, ultimately leading to better healthcare practices and improved patient outcomes. Effectively manage Hadoop big data environments Simplify batch processing Security & Compliance Almost half of all security breaches in 2014 occurred in healthcare. With the increasing digitization of patient and clinical information, IT departments must remain vigilant and ensure systems are in compliance with security standards and policies. Compliance with mandates such as HIPAA Preventing unauthorized access to patient data Cost Control & Resource Optimization As consumers are provided always available, everywhere access to financial data and transactions, more and more are taking everyday advantage of these services. In spite of the disruptive changes taking place, healthcare IT organizations are still expected to contain costs while delivering services that are reliable, scalable, and highly available. Optimize resource usage without compromising care

3 Telecommunications As the world's economy grows more dependent on the timely delivery of digital information, the telecommunications industry is challenged with providing new and innovative services while ensuring core capabilities are delivered in a stable, efficient manner. Any degradation in performance of mobile communications, or failure to deliver content, affects the economic power of companies that provide mobile services, and the consumers who use them. BMC solutions make it easier to keep up with consumers growing demand for fast, secure connectivity and services, while controlling the bottom line. Leveraging Big Data for Retention With the mobile market nearing 100% penetration in many countries, carriers need to focus on retaining existing customers more than on acquiring new ones. To offer just the right services at just the right time and price, carriers are leveraging big data technologies to analyze call pattern data to better understand their customers habits and predict their requirements. Effectively manage big data environments such as Hadoop Expanding Service Offerings As more businesses embrace cloud services, telcos are in a position to become cloud service providers as well as cloud carriers. Whether businesses are looking toward Infrastructure as a Service (IaaS), Platform as a Service (PaaS), or Software as a Service (SaaS), telecom companies need to effectively deliver cloud services both internally and externally. Consistent governance across hybrid infrastructure Central management of private and public clouds Operations Cost Containment New trends in digital technology offer new revenue opportunities for telecom companies, but bringing new digital services to market can require high capital expense (CAPEX) investment. In an industry where CAPEX and Operating Expenses (OPEX) are among the highest in the services sector, the ideal solutions need to help reduce the cost of IT operations without introducing risk. Reduce the cost of running the business Ensure consistent, cost-effective compliance Acquisitions & Collaborations Digitally-savvy customers demand constantly improving and differentiating services. Telecom companies are eager to deliver the innovative service bundles their customers desire. Telecom companies are turning to mergers and acquisitions to source the technology and services that can satisfy their customers. Being able to integrate the disparate technologies and systems is a major challenge for the newly combined IT organization. Manage all data workflows regardless of platform, database, application, or location Ensure delivery of a seamless customer experience

4 Retail With the pervasiveness of mobile and digital technologies, customer expectations are driving retailers to think and act differently. From showrooming to beacons, disruptive technology will continue to blur the lines between online and brick-and-mortar establishments and make omni-channel retailing the norm as vendors strive to deliver an experience that will win and retain customers. Learn how BMC can enable you to compete and thrive in the rapidly evolving world of retail. In-Store Personalization To compete with online retailers, brick and mortar stores are looking to provide shoppers with a more personalized and engaging experience. Traditional retailers are increasingly leveraging in-store sensors, or beacons, in conjunction with customers smartphones to provide contextual, proximity-based customer engagement. As with all in-store technology, however, IT must ensure that the necessary infrastructure components are available and functioning properly in order to deliver the desired customer experience. Identifying and managing critical infrastructure components Ensure availability of key digital services In-Store Mobile Technology With an emphasis on the showroom experience, retailers are leveraging mobile technology to free up salespeople to engage with customers wherever they are on the showroom floor. With the rapid adoption of cloud-based Point of Sale (POS) systems, mobile sales representatives need access to information on whatever device they use. Meanwhile, management wants to boost staff productivity, drive customer satisfaction, and build customer loyalty with more human and social interaction. Enabling and empowering a mobile salesforce Provide real-time service status Explosion of Product Data Today s retailers are expected to provide online access to everything from calorie counts to instruction manuals. Collecting, storing, and serving up data in the most effective and efficient manner is a challenge for many retailers. Data management solutions need to help ensure product - as well as customer and business - data is available and responsive to support non-stop research requests and just-in-time decisions about reviews, inventory, in-store promotions, and pricing. Proactive capacity and performance monitoring Transaction tracking across systems and subsystems Omni-Channel Bacomes the Norm Retailers are working rapidly to provide an omni-channel purchasing experience to sustain a continuous connection with their customers. To facilitate an experience where a purchase begun online can be completed in-store and vice versa, organizations need to bring together many disparate back-end systems to deliver the frictionless purchasing experience customers expect. Integration of data and workflows from multiple business locations, functions, and applications

5 the Public Sector The pace of digital transformation is impacting every aspect of our society, including government at all levels. The digitization of everything is just as relevant and compelling for State, Local, and Federal Government agencies as it is in the private sector. In fact, the rapid adoption of digital technology in the commercial world is changing citizens expectation of how they should interact with their government and is driving agencies IT departments to fundamentally rethink how they deliver services to their internal users and external constituents. Hybrid IT To respond to the demands of their agencies, government CIOs are adopting a new operating model. Combining and managing on-premises infrastructure, internal private cloud, and external cloud-based environments - Hybrid IT - allows public sector IT departments to transition from being providers of IT services to being their agencies' preferred service brokers. You can provide multi-sourced IT services seamlessly while simultaneously meeting consolidation initiative objectives (e.g. Joint Information Environment, Federal Data Center Consolidation Initiative, etc.) and improving customer satisfaction. Provide multiple service provider offerings as a unified service catalog to agency users. Provision and operate requested services across multiple cloud environments (e.g. private and public) based on requirements and policies. Minimize the risk of incorporating cloud solutions into your infrastructure by leveraging efforts such as the Federal Risk and Authorization Management Program (FedRAMP). The Digital Workplace The government workplace is poised for a dramatic change. More than a third of federal workers will be eligible for retirement by September 2017, and many government agencies are having difficulty attracting younger workers. To address this, government IT leaders are working to create a digital-first workplace. According to Gartner, the digital workplace is open, flat and democratic. It is the organizational manifestation of open government. CIOs and IT leaders must take a leadership role in building a more social, mobile, accessible and information-driven work environment. Provide intuitive, self-service tools to enable and empower the government knowledge worker. Multichannel Citizen Engagement In the same way that retailers are working to provide customers with a uniform experience across in-store and online transactions, the public sector is looking to integration. Government jurisdictions are working to provide their citizens with a coherent view of government transactions across multiple channels (e.g. municipal offices, physical mail correspondence, e-government websites, etc.). Provide integrated data from disparate agencies and systems to be shared across the government enterprise. Cybersecurity While it s always been a top priority for government CIOs, cybersecurity takes center stage in the digital age. To address this, many public sector CIOs are currently working to improve the performance and availability of these systems even as they are delivering the new, innovative digital services that are increasing the demand. Ensure that legacy, back-end systems are available and optimized. Industrialized Back-End As government agencies provide more online access to citizen information, the demand on agencies legacy systems is increasing dramatically. To address this, many public sector CIOs are currently working to improve the performance and availability of these systems even as they are delivering the new, innovative digital services that are increasing the demand. Ensure that legacy, back-end systems are available and optimized.

6 Manufacturing In spite of the visible shift to a services-based economy, manufacturing is alive and well. As one industry blogger put it, With the rise of the cloud services economy, it s easy to forget that the heart of business actually is making stuff. Manufacturing firms are leveraging new digital technologies to accelerate output by improving productivity, streamlining operations, and reducing time to market. Mastering effective IT operations however, is crucial to ensure that these technologies deliver the desired competitive advantage. See how BMC can help you leverage new IT to meet your business objectives. Machine-to-Machine Communication With the deployment of IP-addressable devices on the shop floor, plant machines can now communicate with one another without human interaction. Communication between these devices results in decreased down-time due to proactive notification of equipment malfunctions, improved product quality, and a greater visibility of the end-to-end production process. Identifying and managing critical plant sensors and devices Ensuring availability of key digital services Workplace Mobility As manufacturing plants are becoming smarter, plant engineers are also becoming more mobile. Plant engineers are leveraging smartphones and tablets for access to up-to-date manufacturing status and production information. Enabling and empowering a mobile workforce Providing anywhere access to real-time service (e.g. ERP, e-kanban, etc.) and IoT equipment status Leveraging Cloud Manufacturers are pressed to bring products to market faster while maintaining production efficiencies. Manufacturers are leveraging the cloud to facilitate collaboration and coordination among geographically dispersed engineers, functions, and business units. Provide ability to rapidly deploy a secure/private cloud environment Provide seamless access to cloud resources (private and public) Leveraging Big Data Leveraging all the information at their fingertips can allow plants to move from preventative maintenance to predictive maintenance. Volumes of information from embedded factory equipment sensors allow plants to improve up time while reducing maintenance labor costs. Effectively collecting, assimilating and analyzing all of this data, however, will be a challenge for many IT organizations. Effectively manage big data environments