Leading Bank Turns to Globant to Revamp Wholesale and Retail Technology Platforms

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1 Leading Bank Turns to Globant to Revamp Wholesale and Retail Technology Platforms Flexible approach from Globant supports the critical apps that handle billions of dollars in transactions and help the bank s mission

2 Background In 2012, Globant started working with this bank, which provides traditional banking, mortgage, investments, credit card, insurance, consumer and commercial financial services. Initially, Globant was engaged on the wholesale side of the business but quickly moved to the retail operation, working on some of the bank s most sophisticated and mission-critical systems.

3 Building Mission-Critical Apps for Wholesale About 15 years ago, the bank was one of the first The bank didn t have the skill sets needed to do the work, financial institutions to offer a range of services so they called in Globant to revamp the applications. to wholesale customers. At the time, it developed This was a massive effort due to the size of the platform state-of-the-art apps. They served their purpose and its importance to the bank. for a considerable amount of time, but age started to show. The apps were not extensible or flexible Globant s highly skilled engineers and developers set enough for the modern world. The existing out to build all the front-end tools as well as creating technologies were not responsive or viewable an internal talent development Q&A forum to house on mobile devices or tablets, So it was clear they lessons learned during the development process. needed to be updated.

4 Moving to the Consumer Area The work wrapped up quickly, and the bank turned to The Globant team undertook an assessment of the Globant for a consumer-facing application on its retail entire software design, code base of the application side. Globant worked to move the bank from an old and the software development process. A Globant customer technology platform that branches use to software architect laid out a new code design understand the needs and current situation of existing that promoted simple maintenance through the customers to an application developed using the latest creation of reusable code components, which technology. This effort required the amalgamation of offered low coupling and high cohesion. many different systems to create one front-end view for the users with everything at their fingertips. Globant assembled a team of developers to implement the proposed design following a TDD Back in the wholesale area, the revamp of one of the main process that included the necessary unit tests to consumer-facing applications in the platform, which bump up code coverage to be close to 100%. In enables its wholesale customers to conduct wire transfers less than six months, this effort put the project domestically and internationally, had missed its release back on track and out the door. In addition, date. By the time Globant got involved, the project had the improved design has enabled the bank to been languishing for a couple of years. At that point, the release new features in the platform quicker and bank called Globant for a complete rethink of the platform. without errors.

5 Building One Team The cohesion of the two teams, client and vendor, is critical. Globant fosters an environment that avoids the us-and-them scenarios that may arise. Globant adapted its agile team process to the bank s existing waterfall approach. The projects were all organized around three-week sprints for development and release. Globant was able to show its strong and innovative capabilities to the bank. Today, the bank not only trusts Globant, but it relies on them for some of the most mission-critical assignments at the bank.

6 Takeaways The relationship has prospered because Globant worked to understand the bank s needs and culture. It is marked by the following values: Work to find solutions: Globant worked to think outside the box and find solutions to problems which had plagued the bank. Be flexible: Globant introduced its own agile team process but integrated it into the bank s existing waterfall process. Build one team: Globant s approach is to work in concert with the bank s employees, in the process of forming a single team.

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