QUALITY MANAGEMENT SOFTWARE. MODULAR. INTEGRATIVE. CASQ-it

Transcription

1 QUALITY MANAGEMENT SOFTWARE MODULAR. INTEGRATIVE. CASQ-it

2 Böhme & Weihs Systemtechnik GmbH & Co. KG Wuppertal Linderhauser Str Wuppertal, Germany Telefon Telefax Aalen Gartenstraße Aalen, Germany Telefon Telefax

3 QUALITY AS A CHALLENGE One of the core principles of quality assurance is that by testing, you can always prove the presence, but never the absence of errors. The highest-risk error is always the one that has not yet been discovered. For quality management, this means that errors need to be proactively avoided right from the initial development stages by identifying their potential causes. After all, only error-free processes create error-free products. The process-oriented and modular design of CASQ it, the computer-aided quality assurance (CAQ) solution from Böhme & Weihs, consistently takes this comprehensive approach. THE RIGHT QM TOOL Increasing quality management requirements necessitate dynamic tools. Scalable QM software that fits into your business in a process-oriented way and that controls individual process steps as a self-contained module or that networks all processes as a complete system. Software that perfectly suits the characteristics of your industry and your company without requiring individual customisation. A system that seamlessly integrates into your production processes and ensures rapid data exchange. Software that enjoys the highest level of acceptance from your employees because it creates freedom, relieves strain and focuses on the essentials. CASQ it offers these advantages. 30,000 GOOD REASONS The acclaim and wide distribution of CASQ it makes it one of the leading quality management solutions worldwide. More than 30,000 users work with our software every day. From workers on the factory floor to the executive board, from medium-sized enterprises to large international companies. AT HOME IN YOUR INDUSTRY Quality management is always a hot topic in your industry. It s our topic. The modular structure of CASQ it allows us to adapt the software quickly and flexibly to meet your precise requirements. We know the specifics and needs in your industry and respond rapidly and flexibly to market changes. INDUSTRIES Agricultural & Commercial Vehicles Apparatus Engineering Automotive Aviation, Aerospace Chemical, Food Consumer Goods Electronics, Electrical Engineering Medical, Pharmaceutical Plant & Mechanical Engineering Precision Engineering Trade 3

4 FROM SME TO GLOBAL PLAYER SOFTWARE THAT GROWS WITH YOU. CASQ-it s modular design is one of its defining characteristics and allows you to implement the software gradually. CASQ-it can be productively deployed in even a single process step. There are, for example, stand-alone modules for inspection planning, sampling and auditing. This allows companies to employ CASQ-it without having to invest up-front in a complete system. Further modules can be installed as the company s demands and needs grow, all the way up to a company-wide QM system which plans, controls, monitors and networks quality-related processes in various locations. The comprehensive online integration allows access according to predefined permissions from any business location, or even while on the road. 4

5 CASQ it 3 LAYER ARCHITECTURE CLIENTS USER PRESENTATION LAYER PC, Terminal Clients, Test Consoles/Equipment, Tablet PCs, Internet/Intranet Citrix Metaframe, MS Terminal Services SERVICES SERVER BUSINESS LOGIC DATABASE ACCESS LAYER Windows /Unix Server DATABASE APPLICATION DATA Oracle, SQL Server PROGRAMMED FOR SUCCESS CASQ-it supports your organisation on the path to success by optimising specifically those processes that have to be able to withstand new market challenges. As the depth of production increases, so does the number of components, processes and suppliers. Their interactions must be analysed and documented. CASQ-it increases efficiency and helps save you time by automating data acquisition and documentation tasks. CASQ-it brings you a big step further qualitatively through its standardised procedures and central measurement recording. You receive comprehensive and reliable documentation, and stable processes lead to better products and greater customer satisfaction. All data can be integrated into the existing system landscape. SOFTWARE WITH FUTURE BUILT IN However your company develops, with CASQ-it you ensure your quality management processes are sustainable for the future. The process-oriented structure fits into your production processes in a customised way and your future processes too. With its 3-tier architecture, CASQ-it is scalable, easily maintained, and highly customisable within the individual layers. The multilingual user interface means your quality goals are not dependent on location. The interfaces with all established systems provide synchronisation across the entire IT landscape. COMFORT INCLUDED External aspects also form part of CASQ-it s internal values, such as the intuitive browser interface which allows faster and more efficient work than conventional menus. For example, individual CASQ-it functions can be embedded in s as WFOs (workflow objects), allowing the recipient to open the respective function directly in CASQ-it at the click of a mouse. 5

6 TRUE GREATNESS LIES IN THE DETAIL CASQ-it s innovative operating concept is impressively simple to use. Users surf through their work areas in the same way as they would the Internet, and are guided with intuitive navigation bars, task-oriented tabs and clear structure trees. Each function is instantly to hand - no more time-consuming scouring of menus. Entering relevant information and creating evaluations and reports is child s play. This saves time in training and increases the productivity of every-day work. WFO technology provides you with an extraordinary level of flexibility: Workflow objects are elements that embed individual processes or functions in Office documents, s or your ERP system for use by colleagues. This allows individual CASQ-it functions to be integrated in s as a button which leads the receiver to the corresponding screen at the click of a mouse. As plug-ins in other software systems, WFOs open CASQ-it directly from your current work process complete with all field contents. 6

7 CASQ-it has an offline function that gives you absolute mobility and flexibility. Store operations on your notebook or tablet and edit them independently of your workplace or wifi connection. Audit your suppliers on-the-spot. Results, deviations and measurements can be simply uploaded. Check delivered goods offline in the delivery lorry itself. And with the supplier version of CASQ-it, you are so flexible that you can even pass the task of checking the delivery on to your supplier and have them carry out quality checks and documentation themselves. The automation of repetitive processes saves a lot of time and is one of the outstanding benefits that CASQ-it has to offer. An automated workflow for managing complaints supports staff in providing the correct and rapid response. Automatically generated reports provide a regular customised overview. Suppliers ratings are updated automatically on the basis of their delivery behaviour. And for the regular exchange of quality data, such as status reports, samples or 8D reports, CASQ-it offers trouble-free and paperless data management. All of the day s test procedures summarised in a daily report, all deliveries condensed on a scorecard evaluated according to individual specifications CASQ-it brings all the relevant information together in an exemplary manner. With one click you can see where any problems or difficulties arose during the day (or night) and where action is needed. Graphical assessments provide process evaluations from several perspectives simultaneously. CASQ-it is interactive and provides a synchronised real-time display. You have never been more quickly informed. CASQ-it s seamless Internet integration ensures that access to all quality data is not dependent on location. For example, complaints can be recorded, processed and tracked away from the office or when you re on the road. In the same way, every employee has access to his or her analyses and evaluations from any location. This means your sales department has access to the latest figures when contacting customers. This is a good basis for making presentations when acquiring new clients and provides information that is essential when there has been a complaint. 7

8 DYNAMIC. INNOVATIVE. YOUR EDGE. 8

9 DEVELOPMENT PROCESS Transparency and efficiency from the beginning - plan and control the entire development process with CASQ-it. The software provides a project management system specially designed for development projects, and error-prevention methods that ensure comprehensive inspection planning and process control. CASQ-it also handles the clearance of products and processes. CASQ-it continually helps you to anchor your error prevention strategies in your company s expertise. Six CASQ-it modules support you in the development process: APQP Project Management with Advanced Product Quality Planning APQP ensures project transparency from the very beginning, controls systematic communication and provides comprehensive project monitoring. IPL Inspection Planning IPL automates the creation of uniform defined inspection plans by combining and graphically displaying inspection features including family inspection planning and CAD Import. FMEA Failure Mode and Effects Analysis FMEA allows the early identification of potential sources of error and avoids costs being incurred due to design flaws or faulty processes. GMS Gauge Management System GMS provides a fast overview of when and where inspection devices are in use, documents its suitability and condition and dynamically reminds you of calibration dates. CPL Control Plan CPL coordinates process steps with all inspection plans from incoming to outgoing goods for single, batch, serial or mass production. PPAP First Article Inspection, Production Part Approval Process PPAP creates standard-compliant insprection reports on sampling, product and process approval including a material report, capability certification and a material data sheet. 9

10 MATERIAL PROCESS CASQ-it contributes significantly to the smooth running of your material processes. Linked into your ERP/PPC/MES/ PDA system, CASQ-it takes over the monitoring of all material processes and helps ensure safe operations. Better suppliers, less effort on testing, fewer errors, early error detection, smaller storage areas and reliably documented product quality are the various benefits that CASQ-it offers you in the material process. Four independent modules reliably cover your production, from procurement to shipping: IGI Incoming Goods Inspection and Supplier Management More than just incoming goods inspection: IGI ensures reliability in the procurement process and provides dynamic analyses for strategic supplier selection. SPC SPC and Defect Recording SPC controls serial or mass production using statistical process control, optionally with specially developed hardware for employees for the input of measurements and test data. WEB.MES Manufacturing Execution System WEB.MES records all your company s productionrelated data according to VDMA Specification No and also includes comprehensive monitoring functions to assess unexploited potential and overall effectiveness. OGI Outgoing Goods Inspection OGI provides reliability in outgoing goods through inspection and documentation through to representative acceptance certifi cates showing all customer requirements have been met. BII Batch and Intermediate Inspection BII provides standard-compliant testing of all products, whether they are produced in single units, small or large batches. 10

11 SUPPORT PROCESSES CASQ-it processes data from the development and material process with supporting analysis tools. All of the values measured are condensed, providing a foundation for argumentation and decision making. Your employees receive suggestions for action at the departmental level. The sales department is provided with representative sales arguments while management is provided with current performance indicators. Complaints management is supported with reliable workflows and audits benefit from comprehensive performance analyses. There are six CASQ-it support process modules: QMIS Quality Management Information System QMIS provides management with a foundation for strategic decision-making in real-time through graphical and processed key performance indicators from all processes. CMEA Complaint Management and Error Analysis CMEA systematically tracks supplier, customer and internal complaints, and highlights problem areas in analyses. TMS Task Management System for Action Tracking TMS creates and oversees all tasks, deadlines and responsibilities centrally and in sync with to-do lists from all modules and additional proprietary functions. WM Warranty Management for field returns WM controls the whole workflow within your warranty management process: data collection and consolidation, legitimacy checks, layer lines analyses and monitoring measure effectiveness. QWM Quality Workflow Manager If there is a complaint, the QWM controls the flow of information between all of the parties concerned according to individual corporate workfl ows even between plants via and clarifi es who is responsible for what. AUDIT Auditing and Organisational Control AUDIT initiates, schedules and implements conventional audits, as well as customised questionnaires. Performance analyses provide valuable insight into problem areas. 11

12 SERVICE WITH NO IFS OR BUTS A good product should be matched with good service. Especially when it comes to software. And even more so when it comes to software that forms part of the backbone of your business. A CAQ solution is, in effect, your quality management s operating system, and is therefore of great importance. In practice, this means individual service in the form of a tailor-made configuration, reliable operation, software that is always up-to-date and uncomplicated support. CUSTOMER ORIENTATED FROM THE START Because we think long-term, we take the time to understand a new business partner s company objectives and work processes at the beginning. We bring more than 30 years worth of experience and insight into various industries to bear when providing competent consultation. We analyse before we develop solutions. 12

13 PROJECT MANAGEMENT CASQ-it is a secure software standard that combines many cross-industry functions. Adapting the software for each client usually involves switching on the required functions or switching off unnecessary functions at the user level. This means acquisition is cost efficient and protects you from being dependent on a specially programmed individual solution. Nevertheless, customer specific extensions are sometimes required when, for example, special processes need to be mapped in a specific way. In such cases, our project team provides a fast and easy customisation according to your wishes in direct contact with the sales department. EXPERTISE TRANSFER Your CAQ can only be as effective as your employees are qualified. Therefore, training is an important investment in your company s efficiency. The professional and experienced trainers at our training centre teach basic skills in quality management, tips and tricks for efficient operations as well as the technical background. They also offer customised in-house training, tailored to your industry and company. Courses are tailored to the participants, from beginners to advanced, from production workers to managers. KEEP ABREAST OF CHANGE As a software product, CASQ-it is subject to the fast evolution of the IT industry. Similarly, development and production processes change in your company, and standards change too. One of the main tasks in our customer service department is to accompany this progress with professional foresight, to plan for consequences and to moderate responses. The department is available to help with excellent market knowledge when circumstances have changed and need to be accounted for. From the update to the audit we will accompany you at your request. PERFECT SERVICE We have a passion for quality that motivates us to maintain long-term customer loyalty. In our workshops we inform our customers about current news, and our hotline is there to help you as a competent partner with any problems big or small. We provide proactive advice and loyal support, direct communication and appreciate every customer - before, during and after the sale. 13

14 FOCUSSED ON QUALITY FOR MORE THAN 30 YEARS We have been bringing commitment and enthusiasm to ideas that meet the increasing quality requirements of industry and commerce since 1985 in order to make quality, transparency and precision controllable. The wealth of more than 30 years of continuous development is bundled in a software system with a unique depth of detail and broad range of modules. With 30,000 users, CASQ-it is among the leading CAQ software solutions worldwide. CUSTOMER FOCUS Our clients include international firms and best-practice companies that set the benchmark for quality in their respective industries. Similarly, our software is also used by classic SMEs, particularly in technology-intensive industries where innovation cycles are becoming ever shorter and precise process control is of paramount importance. According to your needs, we don t only bring our IT skills to the fore when consulting, but also fulfil our role as a long-term partner with industry knowledge, loyalty and operational and economic responsibility. 14

15 WE USE IT OURSELVES We entrust no other software with our quality management. CASQ-it is used by Böhme & Weihs to ensure smooth processes right along our value creation chain. We optimise and monitor our product and service quality from the development stage right through to distribution and strategic management. Our product has been tested for over 30 years of continuous operation. CLOSE TO THE ACTION Böhme & Weihs has its headquarters in Wuppertal in North Rhine-Westphalia, Germany and has a branch in Aalen, Baden-Wuerttemberg, Germany. The company is also represented outside Germany at offices in other European countries. Thus we are always in a position to provide our customers with personal and quality customer service locally. PROFESSIONAL AND PERSONAL We maintain regular exchanges with renowned partners from industry and research in order to continuously improve our performance. We gain specialist knowledge that flows into our development process and gain insight into trends and future issues. In return, we offer our practical knowledge in research and training. This personal dialogue is one of the virtues of an SME that we have retained as a privately owned and run software house. Furthermore, our spirit of innovation and our solution-orientation leads to long-term successful customer relationships. Hence our company s promise is something we increasingly have in common with our customers: enthusiasm for quality. PARTNERSHIP WITH BÖHME & WEIHS Since our foundation in 1985, we have been searching with commitment and enthusiasm for ideas to depict the increasing demands to industry and commerce in a practible way in order to make quality, transparency and precision controllable. These ideas, resulting from meanwhile more than 30 years of continuous development efforts, are nowadays bundled in two software systems. We ensure your success: With over 150 employees and a strong management team

16 Böhme & Weihs Systemtechnik GmbH & Co. KG Wuppertal Linderhauser Str Wuppertal, Germany Telefon Telefax Aalen Gartenstraße Aalen, Germany Telefon Telefax