Benchmarking Report. Sunday 10:00 AM 3:00 PM September 25, 2011

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1 Benchmarking Report Sunday 10:00 AM 3:00 PM September 25, 2011

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3 Benchmarking Tools EEI Survey 2010 Total Company T & D Fossil Plants Coal Plants Gas Plants Nuclear Plants Lineman Apprentices Meter Readers Troublemen Mechanics Substation Electrician Hydro Plants 72 Total Participants

4 Benchmarking Tools EEI Survey 2010 Historical Trends

5 Benchmarking Tools EEI Survey 2009 Injury Detail Data Participation Apprentice Lineman - 3 Coal - 3 Total Company - 15 Fossil - 7 Gas - 2 Hydro - 1 Mechanics - 3 Meter Readers - 4 Nuclear - 2 System/HQ - 4 T & D - 6 Troubleman - 4 Lineman - 3

6 Benchmarking Tools EEI Survey 2010 Total Company Fatalities Fatalities Fatality Rate Year Fatalities Hours Fatality Rate

7 Safety - Profitability Study Correlations between safety and profit Financial Analysis Office to provide metrics Financial Analysis Office to provide data

8 Safety - Profitability Study Current Status Communicated request to Office of FA Waiting to receive the data

9 Budget - Performance Study Correlations between budget and performance Requested data from survey participants

10 Budget - Performance Study Current Status Few responses and many questions Difficulty isolating and tracking safety Unclear scope and specifications

11 EEI Fall Safety & Health Conference Sean Martin - CL&P Safety Manager September 25, 2011 Preparedness, Aftermath & Restoration 11

12 Communicated What We Fight Applied the From 5 banners/cards Benchmarking and & daily Other safety Events. messages to all workers Daily safety message: Review of any significant events in the last 24 hours Weather forecast Emergency and safety contact information Safety message reminders and highlights 12

13 Utilized What Pole Banners We Applied to Identify From Benchmarking Workers & Other Events. Used on de-energized primary radials to identify workers performing restoration work beyond the visible break / isolating device Application and removal responsibility of each qualified crew Each banner includes information tag 13

14 Early Observations Post Irene for Summary. Improvement Better communications with customers and municipal officials (eg: specific town information) Ensure resource adequacy around mutual aid Create a process to escalate a staged, decentralized management structure based on magnitude of storm Improve the crew on-boarding process Develop cliff notes version of Emergency Storm Restoration Safety Guideline for all crew members Evaluate improvements in cut & make safe process Improvements in bird dog and energization process Leverage outside crew safety professionals 14

15 Storm Practices Feedback Incorporate observations in daily messaging Use call-in phone for messaging Leverage contractor safety status conference call Contractor Safety Survey Check

16 Recordkeeping/Comp Interpretations Following interpretations Who makes final decisions

17 Other Safety & Health / Human Resources Organizational Structure Contracting of S&H / Industrial Hygiene Services Training Medical Record Maintenance Near Miss Review Scheduled

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19 Recordkeeping Committee Report Monday 7:00 AM 8:00 AM September 26, 2011

20 Safety Survey Agenda Accept Data January 9, 2012 Submission Deadline March 16, 2012 Post Spreadsheet April 20, 2012 Ship Date May 18, 2012

21 Safety Survey Changes Signed/Faxed Confirmations Not Required New and Adjusted Validation Tests Contractor Safety Survey Influences

22 Wind Energy Data o Mutual sharing of data with AWEA o What data is to be requested? o How is the data to be shared?

23 o Manufacturers & Contractors o Developers & Operators o NAICS / SBA / 40 + Upcoming Presentation & Reports

24 Combination Company Questionnaire 9 of 28 Participants Responded

25 Combination Company Questionnaire

26 Combination Company Questionnaire

27 Combination Company Questionnaire

28 Combination Company Questionnaire

29 Combination Company Questionnaire Gas Distribution and Generation

30 Combination Company Questionnaire 2 Unknown 1 Detailed Response

31 Combination Company Questionnaire

32 Combination Company Questionnaire

33 Combination Company Questionnaire What We Learned? Combination Company data may include gas data Requested data may not be accessible Confirm and check with benchmarking partners

34 Combination Company Questionnaire Recommendations Review instructions and definitions Consider adding a check box(s)

35 Industry Practices Task Force Report Tuesday 7:00 AM 8:00 AM September 27, 2011

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48 Contractor Safety Program Select Topic Identify Effective Program Elements Collect Model Documents Library & Training Assist in developing Industry Practices and collecting Model Documents

49 Questions & Comments