Innovatief samenwerken, om innovatie te bevorderen. Debby Michels Manager Contract & Supplier Management

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1 Innovatief samenwerken, om innovatie te bevorderen Debby Michels Manager Contract & Supplier Management

2 FrieslandCampina at a glance 11.3 billion euro revenue 22,049 employees Facilities in 32 countries Export to over 100 countries 19,006 Member dairy farmers own the Company Every day millions of consumers

3 North and South America Africa and the Middle East Europe Asia and Oceania 384 revenue* 169 employees 6 facilities United States of America Brazil 1,290 revenue * 1,157 employees 6 facilities Nigeria Ghana Ivory Coast United Arab Emirates Saudi Arabia Egypt 6,188 revenue * 13,025 employees 69 facilities Netherlands Germany Belgium Greece Hungary Romania Russia France Spain Italy Austria United Kingdom 3,403 revenue * 7,698 employees 35 facilities Indonesia Malaysia Singapore Thailand Myanmar Vietnam Philippines China Hong Kong India Japan New Zealand

4 FrieslandCampina brands consumer food service ingredients

5 Our FC route strategy winning in the market Better nutrition for the world, a good living for our farmers, now and for generations to come Leverage our Dutch dairy heritage and unique milk chain in a sustainable way to win the hearts and minds of our consumers and customers Expand leading positions in growth areas Protect volume in home markets Build future markets Highly engaged and capable people, working together in an effective organisation

6 Highly engaged and capable people, working in an effective organization are crucial to deliver upon our aspiration Highly engaged and capable people, working in an effective organisation* Enhance capabilities to win in the market Create fuel for growth Apply AAA mindset & behaviour Ensure good business conduct The growing importance of technology increases the dependency on ICT, not only to deliver but also to take us by the hand as a company and lead the way into what is possible. *An effective organisation ensures customer scope, leverages organisational scale, and increases speed

7 strategy is the starting point Overall FrieslandCampina strategy DRIVE VALUE Area Value Focus 2016 Area Value Focus 2016 Employee Workspace Productivity, Mobility, Cost Digital Workplace (New Global Workplace Solution) Decision Making Process Speed & Quality of Decision Making (Operations & Management) BI: SC & Sales Management, Value Chain Operational, Data & IT Foundation Area Value Focus 2016 Commercial Operations e-channel Development, A&P Effectiveness, Perfect Execution Digital Marketing Transformation, e-commerce, Digital Selling (SFA) DRIVE VALUE TRANSFORM ICT FIX THE BASE Area Value Focus 2016 Area Value Focus 2016 Area Driver Focus 2016 Area Driver Focus 2016 Value Chain Operations Operational Excellence Summit (incl. Cyclops PLM), Summit Live Opco, Zeus (DMS), Mephis (MES) Supporting Operations Operational Excellence HR Transformation (Employee central, NL Payroll) ICT Organization Organizational Efficiency & Effectiveness ICT Transformation (XX) ICT Operations Operational Excellence (Cost, Quality & Speed) Summit, Security, Controls, Infrastructure Upgrade, Unplanned Downtime, Lost Application Optimization

8 strategy is the starting point We cannot do this ourselves

9 Vendor eco-system basis for success Shared responsibly Shared approach Shared success

10 the IT performance pillars IT adds value when our users are productive USER EXPERIENCE SPEED IT adds value when we adequately react to changing business needs IT adds value when our systems are running BUSINESS CONTINUITY & RECOVERY IMPROVEMENT & INNOVATION Improvement helps us to eliminate waste in terms of time, costs and quality. Innovation brings us new possibilities to sustain or create a competitive advantage

11 IT pillars: a new basis for collaboration Realization of the IT pillars multiple platforms Between FrieslandCampina and individual partners Monthly How these contribute to end2end success Focus on experience KPIs Partner Ecosystem Collaboration board Partner Ecosystem Board is responsible for initiatives to improve quality in end2end processes and innovation proposals. Same pillars apply!

12 All partners of partner eco-system Collaboration board IT pillars: a new basis for collaboration

13 Workshops, innovative approach Get to know each-other, shared contact details, clear governance

14 Workshops, innovative approach Workshops; Speed dating to identify improvement opportunities Capgemini T-Systems Accenture Microsoft Capgemini T-Systems Landscape virtualization and federated CMDB DMS towards zero outages

15 Workshops, innovative approach Workshops; Looking forward, next steps, directly present outcomes to each other

16 First results Joint KPI Model: Performance Q3 2016: Better than target Target not reached Type of KPI Target 2016 Baseline Q Q3 Average & Trend User Experience End User Satisfaction > 7,5 7,2 7,0 (negative trend) P1 reduction in # -15% (17 p/m) 20 p/m 9 p/m (positive trend) Business Continuity & Recovery P1 reduction downtime 1 site <8 h/mth +3 sites <10 h/qtr No <2,5 h/mth Not measured in ,25 h/mth 7 h/qtr (positive trend) 0,5 h/mth Speed Speed >80% Not measured in 2015 Being defined Improvement & Innovation Business satisfaction as per existing measurement > 1 + quantitative validation Not measured in 2015 No partner driven innovation cases yet Improvement helps us to eliminate waste in terms of time, costs and quality Innovation brings us new possibilities to sustain or create competitive advantage

17 Summary Success by partnering in eco-system To establish the ecosystem, we took the following steps: 1. Created executive and management buy-in with the partners. 2. Established a joint vision, targets and rules of engagement. 3. Created transparency on performance. 4. Priority initiatives identified collaboratively. 5. Facilitated joint execution of the initiatives. 6. Showcased and celebrated successes.

18 ecosystem maturity roadmap Community Community driven - Directly engaged with business - Proactively help partners achieve objectives Ecosystem Collaboration FC facilitated; partner driven - Allow others to achieve objectives Cooperation FC driven - Open and transparent - Work together Trustworthy - Zero downtime - User satisfaction - Core partners only Agile - Speed - Innovation - incl. niche partners Innovative (transformational) - Business outcomes Value

19 the next steps Further deploy IT Pillars in the Partner Ecosystem Focus on innovation Work together with our partners to grow together on the ecosystem maturity grid