SMS Valet by. The World s First Ticketless Valet Solution. Citywide Valet Program

Transcription

1 SMS Valet by The World s First Ticketless Valet Solution Citywide Valet Program

2 What is SMS Valet? SMS Valet by TEZ is: Android-based App (for Valets ONLY, guest do not download anything) Eliminates Paper Tickets to Guests Checks in a Customer with Mobile Phone Number Customer Requests Vehicle by Text Message Tracks Cars, Employees and Payment info Online Real-Time Reporting Patents Pending

3 Why should you go ticketless? SMS Valet will: - Stop Paper Tickets from being reused - Stop Validation Sticker Scams - Stop False Damage Claims by Customers - Stop Lost Tickets - Prevent Lost Keys - Minimize your overtime pay #1 Reason: Guests Love It!

4 SMS Valet Equipment Android Tablet Or Phone Hang and Key Tags (Multi Color) Hang Tag for dash Key Tag for keys Grease Pencil/Lanyards For runners to write car spot TEZ Tickets (optional for customers without phones)

5 Easy-to-view Statistics How it Works Valet POV Color Coded Cars Brown Checked In Blue Requested and not assigned (with honk sound) Red Requested and assigned but not paid Green Requested and assigned and paid Yellow Guest IM Request (with honk sound) UP to 3 Additional Services can be shown (carwash, etc) Red Work is not done yet Green Work has been completed Additional Fields can be displayed Make Color Plate Name Room Number for hotels Customizable for each valet stand Damage Tracking with Photos

6 How it works Visitors POV Visitor is checked in by Valet They receive Text Message No app to install No download needed The Welcome Looks like an app Works like an app The Engagement The Follow Thru Guest-Friendly!

7 Marketing Examples *Additional Fees apply VIP Club Links Exit Surveys Upcoming Events (patient satisfaction)

8 SMS Valet Features 2-Way Communication Customer can text valet at any time Valet/Customer can message each other Valet can Text a single car Missing Key FOB Valet can text MANY cars at one time Closing in 15 minutes Did we forget a set of keys in your car

9 SMS Valet Features VIP Damage Pool Damage Tracking WITH photos Reduce Damage Fraud All valets work together Retains all pre-existing damages View historical damages When is damaged added or removed

10 SMS Valet Features Multiple Car Delivery Points - Customer can drop off at one stand - Pickup at another - Key Controller can be alerted - Tickets automatically transfer to delivery location for checkout

11 SMS Valet Features Cashless Pay by Phone - Customer can pay on their phone - TIPS can be optional - Convenience Fee can be added - Remembers Card info - NEW Two Click Checkout - PCI Compliant - TIP Splitting functions

12 SMS Valet Features Electronic Validations - Pre-sell or Invoice your validations - Load your validators instantly - Validators can use phone, PC or tablet - Last 4 digits of phone or Ticket # - Multiple coupons can be used - Example - Free Parking - Example - $5 off parking - Customers can receive text confirmation - Validator Reports - Validator can see who validates

13 SMS Valet Features VIP Program - Fastest check-in process ever - Window or Door tags available - Information is stored on tag and encrypted - Make, Color, Plate (up to 4 names/phones) - Last Visit Info - **Saves Pre-Existing damages - Used by Condos and Office Building tenants

14 Reporting City Managers have FULL visibility to every car parked. Recognize Peak times to staff accordingly Real-Time dashboard Browser on PC

15 Reporting (cont)

16 Other Features of SMS Valet (All included at no charge) Car Requests can be disabled by the valet Key Controller Mode For stacked garages Mind Reader for Condos/Offices Fully customizable messages by stand/area Car Ready text can be sent to customer RePark Warning and RePark text Mobile Dashboard shows real-time data Online reporting and Client View Reports Time and Attendance Property Manager Portal VIP Parker App for tenants/residents Runner App (with Checkout and Damage photos)

17 Ticketless Valet System The perfect Mixed-Use parking solution (without the app) Retail Stores Condos Movie Theaters Restaurants

18 Part 2: Dispelling the Myths of Ticketless

19 The Changing Valet Landscape **Guests want convenience - Ticketless is the most convenient - No lost tickets ever - More data collection than paper - Airlines have been ticketless for years - People may lose paper tickets But they don t lose their phone

20 Myth #1 I need a paper trail Electronic reports on every vehicle parked. Archive for years. Much more info than paper. Lots of labor counting/organizing Lots of storage space Every ticket created has its own unique number

21 Myth #2 It will slow down my driveway Partial True: It might add 10 seconds to check-in (unless you take payments up front) BUT. It will take off about 3-5 minutes off the checkout process. You will have so much more visitor data ~75% of visitors will pay by phone. Checkout becomes instant (and your visitors will love that!)

22 Myth #3 People won t give cell phone number Actual data from a downtown valet 2% use paper check-in. (Maybe they forgot their phone.) 22% Request Rate. You won t see that with any other system. Use TEZ Tickets for customers who don t have a phone

23 Myth #4 We can t handle that many car requests FALSE When visitors or residents request their car, they show up. Normally this perception comes from restaurants using paper tickets where waiters request cars for customers. If you are using Ticketless, you can: 1. Turn off Car Requests at any time (or do it automatically) 2. Warn or RePark a car and send a text to the guest

24 Myth #5 We won t be able to validate without paper Validate Electronically! Any web device Phone PC Tablet Use Ticket Number (paper) or last 4-digits of Phone Instantly updates the amount owed for faster payments Visitor gets text confirmation Condo Residents can validate their own visitors right from their phone

25 Myth #6 Nobody is ticketless yet Airline, Train, Bus Tickets Movie Tickets Sporting Events Tickets Street Parking You can be NEXT! People may lose tickets but not their phone!