April 23 24, 2018 Marriott Eaton Centre, Toronto 2018 ATTENDEE LIST

Transcription

1 2018 ATTENDEE LIST Director of Client Experience Design & Execution, BMO Financial Group Chief Customer Officer, First Canadian Title Director, Ontario Ministry of Government and Consumer Services Head of Customer Experience & Innovation, Small Business Card, Capital One Care Experience Manager, AbbVie Customer Service Manager, Manitobah Mukluks Director of Marketing & Customer Experience, Allianz Global Assistance VP Campus Services, Emory University Senior Manager, Global Customer Experience, Scotiabank Client Experience Associate, Educators Financial Group Assistant Manager, CRM & Enterprise Marketing, General Motors Director, National Patient Services, Quest Diagnostics Incorporated Senior Director of Digital Strategy & Innovation, President's Choice Financial Director of Quality & Customer Experience, FLIR Systems Manager, Customer Service North America, StemCell Technologies Director of Customer Experience, Intact Financial Corporation Customer Experience Manager, Toronto Sport and Social Club Customer Experience Analyst, City of Edmonton AV Resources Technician, Humber College Customer Experience Coordinator, Vertica Resident Services Customer Experience Leader, Petline Insurance Manager, Customer Research, LCBO Head, Operations & Customer Experience, Insulet Corporation Customer Experience Manager & Property Manager, Ferguslea Properties AVP, Customer Experience, Great-West Life Director of Marketing & Tenant Experience, CAPREIT Manager, CE Programs & Integration, ENMAX Corporation

2 Senior Director, Marketing, Product Development, John Hancock Insurance Director, Continuous Improvement & Automation, Customer Experience, Manulife Financial CX Specialist, Summerhill Inc. Director of Service Design, CAPREIT Customer Experience Manager, Vertica Resident Services Senior Manager, OLG National Customer Care Manager, JYSK Associate Director of Analytics & Forecasting, Gilead Sciences Canada President, Customer Service Professionals Network Former VP Customer Strategy, McDonald's Corporation Director, Shared Services, Province of Nova Scotia Marketing Director for Latin America - Merchant Sales & Solutions, Visa Head of Customer Experience, Nest Wealth Learning Commons Coordinator, Humber College Director of Service Design, CIBC Sales Operations Manager, Intouch Insight Director of Customer Service Excellence, Oxford Properties Group Leasing Manager, Ferguslea Properties VoC Strategy & Planning Manager, Toyota Canada CRM Specialist, Canada Mortgage and Housing Corporation Director of Customer Experience, Vineland Estates Winery Director of Business Services, Manulife Financial Marketing Specialist, Hydro-Quebec Senior Manager, Sales & Service Design, Scotiabank VP Learning & Development, Customer Service Professionals Network Webmaster, The Web Gurus LLC Marketing Research Manager, Manulife VP Customer Engagement, Hughes, an EchoStar Company Assistant Manager, B2B Bank

3 Senior Director of CX, SSQ Insurance Customer Experience Transformist, Temkin Group Director Customer Experience, Magnet Forensics VP of Customer Success, TFI Food Equipment Solutions Learning Commons Technician, Humber College Senior Manager, CX & Digital Strategy, Capital One SVP Cards & Retail Services, Wells Fargo Director of Customer Journey Management, World Vision Senior Operations Manager, Capital One Marketing Coordinator, City of Edmonton Client Solutions Consultant, The Co-operators CEO, Calgary Co-op Analytics Manager, G Adventures Senior Manager, First Nation Housing, Canada Mortgage and Housing Corporation Engagement Manager, Customer Experience, AND Agency Director, Ontario Ministry of Government and Consumer Services Marketing Manager, Canadian Blood Services Customer Experience Manager, Allstate Insurance Performance Optimization & Measurement, Digital Customer Experience, Irving Oil Head, Enterprise Customer Experience, BMO Financial Group Director, Customer Service Excellence, Oxford Properties Group Marketing Director, Bath Fitter Director of Business Development, TFI Food Equipment Solutions AVP Customer Experience, TD Bank Member Experience Lead, Affinity Federal Credit Union Director, Market & Business Intelligence, LifeLabs Medical Laboratory Services Customer Experience Supervisor, Honda Canada Senior Learning & Development Specialist, Customer Service Professionals Network

4 Manager of Business Analytics, Gilead Sciences Canada VP Building Excellence & Innovation, Great-West Life Manager, Facilities, Housing & Residences, University of Waterloo Technical Marketing Engineer, VEMCO Head of Strategy & Operations, Atlassian Director, Project Management, Ministry of Defence, Singapore Senior Manager, Operations Relationships, B2B Bank Marketing Manager, Beanfield Metroconnect Director of Customer Service, Manitobah Mukluks VP Customer Experience, Nova Scotia Liquor Corporation Manager of Customer Experience, Rexall Regional Manager, Nova Scotia Liquor Corporation Customer Experience Manager, Reid's Heritage Homes Ltd. Member Relations Specialist, Ontario Teachers' Insurance Plan Employee Experience Specialist & Researcher, Shopify Learning & Development Specialist, Niagara Casinos Manager of Customer Service, Seneca College of Applied Arts & Technology Manager of Business Support & Administrative Services, York Region AVP Finance & Business Operations, Emory University Director Customer Service, East Penn Canada Manager of Customer Service, Oakville Hydro Manager of Customer Knowledge, Vision & Strategy, Hydro-Quebec Loyalty & Engagement Leader, Toronto International Film Festival Customer Experience & Digital Services, PwC Director of Patient Insights & Experience, Rexall Customer Success Manager, Red River Strategic Planning Advisor, Government of Canada Managing Director, Marketing & Digital Strategy, Government of Ontario Customer Service Manager, G Adventures Experience Architect, United Nations

5 Director of Service Centre Operations, Manitoba Public Insurance Director of Customer Experience, Beanfield Metroconnect Senior Manager of Customer Experience, Harlequin VP Marketing & CX, G Adventures Project Lead, Customer Experience Transformation, Bombardier Big Data Developer, TD Bank Director of Marketing, Rocky Mountaineer CX Portfolio Manager, Capital One Marketing Research, Desjardins Head of Customer Success, LinkedIn Program Associate, Workplace Safety and Insurance Board Head of Strategy, Customer Experience Group, MassMutual Head of Customer Development, Toronto Transit Commission Deputy Director, Ministry of Defence, Singapore Senior Advisor, BMO Financial Group Chief Customer Experience Officer, Capital One Market Research Analyst, Business Insights & Customer Experience, LifeLabs CX Manager, Enterprise Support, BlackBerry Research Manager, Rocky Mountaineer Marketing Analyst, Educators Financial Group VP Global Brand, Customer Experience & Marketing, TD Bank Director of Service Excellence, Nova Scotia Liquor Corporation Learning & Development Specialist, Niagara Casinos Director of Customer Experience Improvement & Innovation, SSQ Insurance VP CEM, Utopia Image Marketing Director, Beanfield Metroconnect Periodicals Technician, Humber College Big Data & Business Intelligence, Audi of America CEO, Liv Labs Customer Service, IT Cosmetics, L'Oreal

6 VP Marketing & Corporate Development, Shippers Supply Associate Director of Collector Experience, Loyalty One Manager, Global Marketing Strategy and Innovation, Manulife Creative Services Manager, Ontario Lottery and Gaming Director of Enterprise Customer Experience, BMO Financial Group EVP Operations, CAPREIT Customer Experience Project Engineer Manager, FedEx Manager, Customer Experience Design, Scotiabank Customer Research Manager, LCBO Director of Retail Operations, Alterna Savings Team Lead, CIHI External Communications Lead, Capital One VP Operations, Group Medical Services VP Customer Experience, Xello Join us next year for the 8 th Annual Customer Experience Strategies Summit April 24 25, 2019 Stay Updated