MWH Digital. Big SCADA & Big DATA case studies in water analytics. Enhancing Compliance and Efficiency. Presented by: David Goldwater.

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1 MWH Digital Big SCADA & Big DATA case studies in water analytics Enhancing Compliance and Efficiency Presented by: David Goldwater Feb 2017

2 IT S BEEN DONE: City of San Diego applied digital approach to effectively manage O&M budget despite a 5X increase in assets» Capital built 3 new treatment plants & Major retrofit to existing treatment plants Other $8M Labor $20.4M Before: $84M» Only $3M increase in O&M; NPV would show decrease» Results were achieved thru: Big SCADA O&M Supply $45M Power $10.5M 5X Operating Assets Other $2M Labor $29M O&M optimization Digital Innovations (now called Big Data) O&M Supply $38.6M Power $17.6M After: $87M 2

3 TODAY S AGENDA A. Water Lessons Learned & Case Studies: 1. Management View: More effective ways are emerging in managing competing utility demands 2. Market Perspective: Connected products and devices are transforming your the relationship between utilities, regulators and customers 3. Technology Perspective: Expanded Automation/Big SCADA is key to achieving greater success 4. Business Process Perspective: Big Data and Business analytics deliver tangible results in weeks/months rather than years B. Applying successful planning and implementation strategies for Digital Platforms 3

4 A. Lessons Learned & Case Studies 1. Management View: More effective ways are emerging in managing competing utility demands 2. Market Perspective: Connected products and devices are transforming your the relationship between utilities, regulators and customers 3. Technology Perspective: Expanded Automation/Big SCADA is key to achieving greater success 4. Business Process Perspective: Big Data and Business analytics deliver tangible results in weeks/months rather than years 4

5 MANAGEMENT VIEW: More effective ways are emerging in managing competing/complex utility demands and aligning them with Leading Indicators Managing Resource & Scarcity Enhancing Public Health and Community Development Enabling Greater Transparency Breaking down institutional barriers WHEN & WHAT to Know? Responding to Shifting Workforce Demographics Attracting a new generation of workers Achieving ROI Much Faster Obtaining results in Weeks and Months 5

6 MANAGEMENT VIEW: Water Life Cycle Analytics are being delivered for the half the cost of typical approaches Digital Utility Users (Customers, Employees, Other Stakeholders) Water Supply Water resources Production planning Water treatment Network management Distribution Customer Management Watershed management Collection Plant performance monitoring Treatment & Disposal Environmental Buffer Water Reuse Digital Utility Business Analytics Service Management of Capital Planning and Delivery Managing Operations and Maintenance Enabling Effective Customer Service and Regulatory Compliance Aligning and Integration With Business Processes Analytics must provide a Multidimensional view of the Portfolio. 6

7 MANAGEMENT VIEW: Digital Platform Approach typically returns value in 4 months and at a 10+ to 1 Return on Investment (ROI)» Enabler of innovation that drives OUTCOMES» Time-to-Value is Measured in WEEKS; not years Digital Platforms Approach Traditional Approach» Lowered cost of deployment Months Thames Water and City of Atlanta are on similar trajectories 7

8 MARKET VIEW: Connected products will transform your business and the relationship between Utilities, regulators and customers SERVICE COMPANIES LIKE OURS CANNOT AFFORD TO SIT ON THE SIDELINES AND WATCH Big Data: Big Bang to B GB total; in B GB every 10 Minutes IoT: The Internet of Things Connecting new devices (web 3.0) The Cloud: X cheaper over 10 years Mobile Consumer: Smartphone & Tablets are 4 X greater than PC and TVs 8

9 CAPEX Driven Maturity/ Effectiveness TOTEX Driven TECHNOLOGY VIEW: Digital Platforms/Big SCADA are a Significant Step Change from Traditional Methods Classic: PROJECT BASED AUTOMATION Disruptor: Computers Traditional: ENTERPRISE AUTOMATION Disruptor: Networking/Communications TIME Future: Digital Platforms/Big SCADA Efficient Urban Environments Disruptor: The IoT and Big Data Technology is stimulating this change more rapidly than ever Achieving full benefits, requires MIGRATING AWAY FROM TRADITIONAL METHODS 9

10 TECHNOLOGY VIEW: Digital Platforms Don t Use Costly and Outdated System Integration Methods Insight Server 1 Custom Apps Dept Server Data Warehouse Server SQL Server Oracle SQL Legacy Systems ENTERPRISE SYSTEMS COMMUNICATION SYSTEMS AUTOMATION SYSTEMS TELEMETRY SYSTEMS EMBEDDED TECHNOLOGIES MOBILE TECHNOLOGIES SOCIAL TECHNOLOGIES 10

11 TECHNOLOGY VIEW: Digital Platforms Modern methods INSIGHT Analytics Platform User interfaces BIG DATA ANALYTICS DATA INTEGRATION BAD DATA LEGACY SYSTEMS ENTERPRISE SYSTEMS COMMUNICATION SYSTEMS AUTOMATION SYSTEMS TELEMETRY SYSTEMS EMBEDDED TECHNOLOGIES MOBILE TECHNOLOGIES SOCIAL TECHNOLOGIES 11

12 Case Study: Atlanta Atlanta DWM Statistics: Problem Set: Square miles; Service area is 640 square miles 2. 2,000 miles of sewers; 2,500 miles of water mains; 25,000 hydrants 3. Service population of 1.5MM people 4. 6 CSO Treatment Plants; 4 Water Reclamation Facilities; 2 water treatment plants 1. Sewer Overflows 2. Improving Customer Service 3. Decreasing Un Accounted For Water 4. Capital Planning 12

13 Case Study: Atlanta Solution: 1. Deployed Big Data Platform Leverage all existing data Incubator for innovation Grow seamlessly 2. Implemented 4 use cases Predictive sewer analytics CIP Reporting Tools Customer Service real-time dashboards and maps Water Distribution System monitoring and planning 13

14 Case Study: Atlanta Outcomes: 1. Prevented more than 50 sewer overflows 2. Real-time Monitoring of Wet Weather Assets (tanks, tunnels, Sewer) 3. Customer Notification Tools for proximity to main breaks 4. Real-time tracking of SLAs 5. Providing tool to consolidate realtime and work order information on water mains 14

15 BUSINESS PROCESS INNOVATION: The Thames ihub team implements the technology and BUSINESS PROCESS CHANGE that delivers OUTCOMES. ihub projects Monitoring Clean Water Systems Waste Catchment Monitoring and Control Odour Complaint Analytics Monitoring and Maintenance and Analytics Outcomes and Leading Indicators = Monitoring Treatment Works Sludge Production Odour Risk Mitigation Maintenance Analytics 16

16 BUSINESS PROCESS INNOVATION: Thames Water: Energy, Water Quality Management System Integrates All Facets Real Time Analytics and Reports Figure 1: Production Planner Module» EWQMS Connects Demand Forecasting, Rainfall, Distribution Networks and Water Production. Example» 102 water treatment plants» 9 million customers Figure 2: Reporting on planned and actual output» 2.6b litres produced per day Typical benefits Energy Consumption Supply Risk Chemical Consumption This could not be done with traditional approach 17

17 PROJECTED BENEFITS IN SIX AREAS FOR THAMES: Greater than a 25% ROI Capital avoidance OPEX reduction Leakage reduction Labor Productivity Energy bills Data and IT costs $50M in Annual Projected Savings* *In 10 months on 25% of the assets. 18

18 B. Successful planning and implementation strategies for Digital Platforms 19

19 SET THE PATH FOR SUCCESS: Develop a operational Digital Roadmap October 2012 March 2013 October 2013 April 2015 November 2015 September 2016 VISIONING ROADMAP LIVE TRIALS PLAN ROLL-OUT CONTINUOUS INNOVATION Developed a vision of an IoT enabled end state focused largely on exploiting legacy data and technology Schedule constrained by the capacity of people to absorb change and quality of data available Trialled high value use cases to validate data, prove benefits and understand delivery Continued training, developed plans for a full roll out and seek funding from regulator The roll-out on the platform is the flagship technology and transformation programme End of phase 1. The roll-out on the platform is the flagship technology and transformation programme 1. IMAGINE / INVIGORATE / INITIATE 2. INCUBATE 3. PROTOTYPING & BUSINESS CASE 4. INDUSTRIALIZATION & DEPLOYMENT The phased approach builds confidence and momentum in the investment and outcomes 20

20 GOAL: Spending money in the right place Develop DIGITAL TRANSFORMATION APPROACH DATA SOURCES ANALYTICS PLATFORM INFORMATION FOR DECISION MAKING Real-Time / Historical Data: Flowmeters Spills/Overflows IP Development Process Control and Monitoring Energy Management Chemical Usage Hydraulic Model Consent Decree Closure Data Optimization Analytics Operational Views Consent Decree Closeout Status GIS Computerized Maintenance Mgmt Automated Meter Reading (AMR) Data Processing Management Views Maintenance Views Weather CIP Views Financial and Budgetary Systems Billing System Customer Complaints Other Odor Traffic Social Media Spills/Overflows Raw Data Storage Computer Science Programming Platform Cleansed Data Storage Public Views DATA-DRIVEN DECISION MAKING MATURITY MODEL CONSENT DECREE CLOSEOUT ASSET MANAGEMENT FOCUSED UTILITY CUSTOMER BENEFITS DRIVEN UTILITY 21

21 Questions? Big SCADA & Big DATA case studies in water analytics Enhancing Compliance and Efficiency Presented by: David Goldwater Feb 2017

22 TECHNOLOGY VIEW: Recognize that Automation is part of the Digital enterprise TYPICAL APPROACH The Utility holds the liability System Performance 23

23 TECHNOLOGY VIEW: City of Los Angeles Bureau of Sanitation Applied Big SCADA Approach and Saved $150 Million t t t Singular or Simplified Vendor Responsible for ALL aspects of Performance Standardization across the enterprise; shift focus onto achieving utility outcomes Dramatically simplified Integration to legacy and new systems; unified architecture and integrated to Operational Systems c First of it s kind - shift to D/B/M performance contract in LA Common User Platform c Protection from product / technology obsolescence via a lifecycle approach year 15) HTP BOS Integration Framework / WAN DCT LAG TI WW Collections c Price protection from vendor price gouging on backend c Escrow of ALL Intellectual Property New Solutions Enterprise Applications CMMS / Asset Mgmt LIMS & Operations Data Security & Safety Inventory Management Reporting & Compliance 24