Nexys Advanced Applications INNOVATIVE SOLUTIONS TO HELP INCREASE EMPLOYEE PRODUCTIVITY

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1 Nexys CLOUD ADVANCED MOBILITY APPS INNOVATIVE SOLUTIONS TO HELP INCREASE EMPLOYEE PRODUCTIVITY Advanced Applications That Integrate With Your Core Business Processes LEVERAGE YOUR EXISTING BUSINESS PROCESSES By leveraging your core business communications and integrating them to your existing business processors, these innovative solutions will help to increase employee productivity, shorten response times, encourage collaboration, and improve customer satisfaction. The result is a more efficient and profitable enterprise. Packaged offerings include: Reporting No client software required Unique Feature Set Simple Installation Auto Configuration Call Recording Live Wallboards Third Party Integrations such as:- Salesforce.com Microsoft Dynamics CRM NetSuite CRM Goldmine and many others Unified Communications and Software integration boosts organizational productivity and offers organizations crucial communication and safety benefits. This helps to increase efficiency by showing the caller s contact details on your PC screen before calls are answered and eliminating wrong numbers by enabling click-to-dial directly from Microsoft Skype for Business, Microsoft Outlook, Lotus Notes, Google Contacts and more.

2 REPORTS Embedded Business Intelligence That s Easy To Use So You Can Focus on Making The Right Decisions For Your Business Analyse business operations from new angles Help management to gain an added level of insight into operations Track performance, improve operations, and anticipate problems Any company that leverages Nexys reports to drive their business Any company that uses Nexys Call Centre 37 Pre-defined historical reports Scheduled reports Capacity Planning 4 Trunks Intra-Module & Voice Processing usage Cost Analysis 10 Tariffs input by Partner & Customer Call Performance 23 Call Response, Abandoned Calls, Period Breakdown Reporting groups Can contain users or departments Week definition Currency definition User permissions Integrated Off-Switch Voice Processing platform Off-Switch Option for VP licenses Co-exist on same network server Call Recording, MeetMe Conference etc

3 RECORDING Embedded Call Recording For Easy Playback Directly From Call Entry Cost Effective Embedded Recording Facilitates organizational training and operational reviews for improved customer service and fraud prevention Quick & Easy Call Recording Retrieval Integrated call recording Archive, management and playback Encryption option (256AES) Recording automatically polls Call Servers for.wav files and transfers them back to network server (PC, NAS or SAN) Speaker icon indicates recording present - playback directly from call entry For security, an Audit Trail shows who has listened to each Recording Based on IP Address Record by Department Record by Dialled Numbers (e.g. calls to a specific client) Trunk Side Recording Extension Side Recording* Easy scaling and strategic deployment to optimize use of Nexys system resources Rights-based Call Recording Access Any customer for whom audio call recording, storage, and management is critical * Available through Softphone Only

4 LIVE WALLBAORD Live Statistical Data So You Can React Quickly to Trends in Your Business Communications Live Wallboard provides a visual indicator of queue activity on the Nexys via Web Browser Panels Live In Call Data Custom Real-Time Wallboards Designed by the user for the user Enables call centre supervisors to react quickly to trends such as increasingly long wait times or large numbers of abandoned calls Supervisors customize their application palette to contain desired views Intuitive and easy to configure At a Glance, Trend, and Abandoned Call Detail views for groups Summary & Detail comparative performance reports for individual agents Large format option for displaying key statistics on big screens Dynamic Graphs Status Manager Web Page updates Queue status Information presentation: Statistic Panel 29 standard tiles Status / Favourites / Busy Lamp Field Panels Report Panel / Web Panel Scrolling ticker tape Panel User/Department and Reporting Group filters Threshold Alarms configurable per tile Drill downs via selected Report Panel opens related Report Any company that uses Nexys and wants to improve call centre efficiency and customer satisfaction

5 CONNECT UC Connect UC Makes It Easy For People To Communicate However They Choose Connect UC (unified communications) is a powerful personal productivity tool that allows businesses to benefit from voice enabling their core IT apps through Nexys. Unifies Nexys with: Outlook Skype for Business Helps users decide how they want to deal with a call and then act immediately Provides real-time Presence information on all your colleagues Any user that wants to leverage core business processes Any user who wants seamless integration with Skype for Business IBM Notes Google Contacts Click-to-dial from: Apps above Web pages Clipboard Controlled pop of contact s records on incoming call Preview window shows: Caller s name Caller s number Call control buttons Call History Presence shows colleagues availability in real-time Integrated Messaging allows conversations with one or more colleagues

6 CONNECT CRM Leverage Your Core Company Processes To Boost Productivity and Drive Company Revenues Connect CRM takes all of the powerful personal productivity features of Connect UC and adds support for all the leading CRM apps, alongside integration with LDAP and ODBC databases. Many other database apps for specific vertical markets too many to meaningfully list here are also supported. So if you can t see the particular database you re using here, please contact us to see if we can bring the same Unified Communication benefits to your business. Works with: Act! Netsuite Controlled pop of contact records Capita SIMS Sage 50 Accounts on incoming call ConnectWise Sages CRM Preview window shows caller s name as found in Apps listed egroupware Sage SalesLogix above, their number and call control functions Goldmine Salesforce Helps users to decide how they Maximiser Sugar CRM want to deal with a call and then act immediately Microsoft Access SuperOffice Address Book unifies all you Microsoft Dynamics CRM vtiger disparate contact data sources within a single window Microsoft Dynamics NAV Zoho Call history displays last 50 calls in Microsoft Outlook Lotus Notes and out Google Contacts Presence shows colleagues availability in real-time Dial directly from: Integrated Messaging allows conversations with one or several CRM apps listed above colleagues Web pages Clipboard Any users that require integration with the incumbent company CRM e.g. Call Centre Agents / Accounts / Sales

7 ABOUT UNITEDTECH UnitedTech (Pty) Ltd is a South African unified communication (UC) solutions provider that offers full turn-key solutions from fibre internet connectivity, SIP trunking, business phone systems, unified communications and contact centre solutions to fully hosted voice solutions. Our aim is to provide businesses countrywide with communications solutions that make communications simple. SUPPORT Visit UnitedTech ( for whitepapers, product documents, FAQ, and more. For better service, we sincerely recommend you use the UnitedTech Client Portal ( to submit all your technical issues. UNITEDTECH Simplifying Business Communications UnitedTech (Pty) Ltd is the home of NEXYS and is a South African unified communication (UC) solutions provider. Our flexible cloud and hybrid business communications solutions eliminate complexity, reduce costs and improve productivity. Tel: sales@unitedtech.co.za