1201 Conservancy Drive East, Tallahassee, Florida

Transcription

1 1201 Conservancy Drive East, Tallahassee, Florida December 13, 2018 Jim Cooke City Treasurer-Clerk The Office of the City Treasurer-Clerk 300 South Adams Street Tallahassee, Florida Dear Jim Cooke: I respectfully submit my resume for the vacated Tallahassee City Commission Seat 1 with the understanding that the term is limited to November 16, 2020 or the return of the existing Commissioner. I have been a resident of this great city since 1989 and have appreciated the efforts of the City Commission to make this city a great place to live. Although my experience is not political, I have a successful career in Information Technology and project management. The characteristics that I have relied upon in my career for successful projects are seeking, finding and agreeing on win-win solutions, communication with many levels of stakeholders using many methods, and embracing change to adjust to the challenges and take advantage of opportunities that are possible. This city is special; the citizens, the landscape, the culture, the dedication to retaining the qualities that make us unique contribute to this great city. I would relish the opportunity and would make a positive contribution. Sincerely, Jennifer Fishback, PMP

2 Tallahassee, Florida Ms. Fishback has over twenty-five years of experience in IT having worked in all areas of the software development lifecycle: project management, application design, business analysis, programming, data migration, client account management and project management. Her experience is almost exclusively with large statewide systems on behalf of state and local agencies. AREAS OF EXPERTISE Project Management Data Analysis Executive Communication Business Analysis Solution Design and Development Data Conversion Migration Project Documentation Leadership PROFESSIONAL EXPERIENCE System Implementation Requirements Gathering Consultant to the Florida Department of Law Enforcement (FDLE) August 2017 to June 30, 2018 Project manager for the Historical Disposition Research Grant which seeks to identify the location, format, and availability of the Florida Clerks of the Circuit Courts criminal case dispositions on closed cases that are required to complete the FDLE s Computerized Criminal History Leverage relationship with the Florida Clerks of the Circuit Courts and their staff to develop the Project Charter and obtain their participation Wrote project charter and obtained sponsor signature Proposed interagency data sharing to connect two independent statewide databases to enable the FDLE researchers to locate clerk cases based on arrest data and designed data exchange, database and graphical user interface to access information Recommend corrective action within participating agencies to improve the criminal history disposition rate Conduct site visits with multiple Clerks of Court offices to gather information specific to each group, communicate project goals and begin pilot projects Build executive reports for FDLE Criminal Justice Information Systems and Clerks of Court to enable them to set priorities based on the analyzed data Recommend grant proposal ideas to FDLE management to enable Clerks of Court to provide historical dispositions and case file images and data Consultant on three projects for the Florida Court Clerks and Comptrollers (FCCC) April 2013 to May 2017: Comprehensive Case Information System 3.0 January 2015 to May 2017 Launch Florida Court Clerks and Comptrollers website 2016 Florida Courts Electronic Filing Portal April 2013 to December 2014 Project manager for the implementation of Comprehensive Case Information System 3.0 (CCIS 3.0) Report monthly to the Florida Court Clerk and Comptroller (FCCC) CCIS Committee

3 Report to the Florida Courts Technology Commission (FCTC). Participate in various workgroups to explore and implement functionality leveraging Florida Court Clerks applications with the Florida Judiciary, Justice Administrative Commission, and the Florida Department of Corrections Prepare quarterly grant status report to the Florida Department of Law Enforcement (FDLE) Prepare presentations for the Criminal and Juvenile Justice Information Systems Council (CJJIS) thrice annually Coordinate sessions and participate in the design of the NIEM Compliant CCIS 3.0 Upgrade to implement realtime updates from the 67 Florida Clerks of Court case maintenance systems to CCIS and upgraded Batch Interface Control Document Produce the CCIS 3.0 Integration Kit deliverable and distribute to Florida Court Clerk case maintenance system (CMS) vendors and Clerk Information Technology Staff Conduct weekly project meetings, produce agenda and keep minutes Work with a marketing company to design the upgraded user interface and oversee the delivery of each Clerk of Court s personalized banner Work with each vendor and Clerk IT staff to schedule the implementation for each component of the CCIS 3.0 project Provide data validation errors during testing to vendors and Clerk IT staff and work with them to resolve the issues Write and execute SQL Server queries to provide analysis to county IT staff on quality of data exchange Project manager to launch Florida Court Clerks and Comptrollers (FCCC) website Conduct meetings between Association staff and technical staff to determine the task list Establish project schedule with input from team Built some website content Coordinate modifications needed with the website vendor Conduct training sessions with FCCC staff to use new website Project manager for the Florida Courts E-Filing Portal (Portal) Presentations o Prepare and present monthly status report to the Florida Courts E-Filing Authority o Prepare and present quarterly status report to FCTC and participate in FCTC workgroups o Prepare and present project status reports as requested to the CJJIS o Prepare and present project information, status and training presentations at three FCCC conferences annually attended by Florida Clerks of Court and their staff o Prepare and present project information, status and training presentations for five annual project workshops throughout Florida attended by Florida Clerks of Court and their staff o Prepare and present project information presentations at New Clerk Training conferences attended by newly elected Florida Clerks of Court o Prepare and present project information and training at the Florida Bar conference attended by Florida attorneys o Prepare and present to the members of the North East Florida Paralegal Association Mandated System Implementations o Responsible for the successful implementation of system-to-system electronic filing court documents from 20 Florida Circuit State s Attorney offices and 20 Florida Circuit Public Defender offices per Florida Supreme Court Administrative Order to 67 Florida Court Clerks via the Portal o Incorporate the Florida Second District Court of Appeal into the Portal o Incorporate the Florida Department of Corrections to receive sentence modifications from the 67 Florida Clerks of Court o Implement electronic service of court documents Enhance E-Filing Portal Software o Conduct Joint Application Design sessions with Clerks of Court, Florida Supreme Court and Second District Court of Appeal, Judiciary and Florida Department of Corrections for software enhancements 2

4 o Write software modification specifications o Perform specification review with systems analysts and super users and technical review with developers o Participate in and oversee testing software o Participate in and oversee the production and delivery of software release user notes and training manuals o Analyze data to identify software modifications to enhance data integrity and system performance Manage Software Vendor o Establish software release schedule and contents of each software release o Approve invoice payment based on deliverables Marquis Software Development (July 1999 June 2018, March 2007 January 2013) Electronic Offender Management Information System (eomis) implementations based in Tallahassee, Florida for multiple state agency clients including Arizona, Arkansas, California, and Wisconsin: Arizona Department and Correction Technical Project Manager Prepare contract deliverables, specifically the Conversion Design Plan and General System Design Utilize SQL to unit test the data conversion programs (SQL Server) System test the converted data within the application and use SQL to assist in the verification Organize the project tasks using SharePoint Update written procedures to document work functions and standards Direct and assist testers with application testing Work with client to configure the application Record issues and data anomalies on SharePoint to resolve with the client Project Manager for the application-wide user interface upgrade Analyze system interfaces and write specifications for interface program modifications Write application program modification specifications California Department of Corrections and Rehabilitation (CDCR) Project Management and Data Conversion Collaborate with the System Integrator s leadership team on deliverables and software delivery Collaborate with System Integrator and client on Marquis staffing and administrative processes Attend weekly senior management meeting to communicate Marquis weekly status reporting in a 4-Up format detailing accomplishments, upcoming goals, risks and issues Contribute to the development and maintenance of the project plan Develop and implement internal procedures to ensure compliance with contractual requirements and successful implementation Work with technical team members to automate the production of deliverables Work with project team on system configuration Perform application walk-through with business process team and client Record issues and track them using SharePoint Manage the application-wide user interface upgrade Write conversion program specifications Wisconsin Department of Correction Data Conversion Write conversion program specifications Participate in development of an in-house data mapping tool Analyze legacy data using SQL to enhance conversion program specifications Test eomis application using converted data 3

5 Project Manager/Team Lead/Programmer Analyst January 2001 to March 2007 Department of Health, Florida Brain and Spinal Cord Injury Program (BSCIP) Project Lead for conversion of legacy client/server application to web-based application written in ASP.NET with a SQL Server database Point of contact for lead client super-user to troubleshoot and track application issues and developed new application functionality Interface with client s executive management to set goals and priorities for the Marquis developers and to develop solutions to support the vision Performed project management activities Managed staffing level to stay within the annual budget of the contract and submitted monthly invoice with status report Ensured application development adherence to DOH IT standards Provided summary and detail data using SQL Project Manager/Lead Designer July 2004 to February 2005 (concurrent assignment with BSCIP) Department of Corrections, Florida Work Release Information Management System Performed project management, requirements management, system and database design, and business analysis for a new web-based application written in ASP.NET with a SQL Server database Conducted Joint Analysis Design (JAD) sessions to obtain the remaining requirements for system and to obtain sign off on the overall design and requirements list Created all application documentation Wrote program specifications and created database tables including bridge program to mainframe Programmer Analyst July December 2000 Florida Department of Revenue Child Support Enforcement FLORIDA System Responsible for the successful implementation and customer acceptance of the Federal Reporting module Under the direction of the team supervisor, designed and wrote program specifications, performed system testing and worked with the Department to obtain customer acceptance of the Federal Report Obtained Federal acceptance of the report Electronic Data Systems (August June 1999) Account Operations Manager Account Operations Manager May 1997 June 1999 Department of Education Office for Student Financial Assistance Assisted the account manager by planning, directing, and coordinating the total operations of the account Monitored daily operations to ensure contract requirements were met and kept abreast of major situations affecting service to the customer Responsible for short-term and long-term planning and assisting with P&L and annual operating budget preparation Improve the performance of the departments by implementing procedure changes, pursuing policy changes, and initiating and writing system change requests Represent the Department of Education Office for Student Financial Assistance to their customers (banks and schools and Federal auditors) 4

6 System Engineer Team Lead November 1995 April 1997 EDS Headquarters Direct a team of programmer analysts in the development, testing, documentation, and maintenance function of automated systems to assure quality, efficiency, and ease of maintenance Work with managers to prioritize outstanding work System Engineer Project Lead September 1994 June 1995 Ohio Student Aid Commission Concurrent with Florida Student Loans Implemented the financial modules of the system Assigned, directed, and verified the work of eighteen system engineers and four system support personnel to ensure that the business solutions were achieved Performed a combination of on-site and remote system requirements gathering sessions Wrote program specifications and coded and tested programs while ensuring that standards and procedures were followed Wrote the data conversion specifications and validated the conversion programs with the customer System Engineer August 1989 October 1995 Florida Health and Rehabilitative Services Maintained system to comply with service requests and Federal Regulation changes Implemented all changes in the financial modules of the systems Wrote program specifications and coded and tested programs while conforming to standards Defined system requirements and priorities with customers and ensured that daily needs were met Monitored application performance and performed run time improvements EDUCATIONAL BACKGROUND Systems Engineering Development Program, Electronic Data Systems Bachelor of Science, Secondary Mathematics Education, University of Georgia CERTIFICATION Project Management Professional, PMP # ORGANIZATION MEMBERSHIP Project Management Institute Project Management Institute, Tallahassee Chapter o Director of Professional Development Events CITY INVOLVEMENT Neighborhood Leadership Academy,