DIGITAL IT MATURITY MATRIX

Transcription

1 DIGITAL IT MATURITY MATRIX

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5 GDP Mechanisation, Steam & water power 4 th Industrial Revolution Industry s Industry s Mass production and electricity Industry s Automation, computers and electronics I Industry 4.0 Cyber physical Systems, IOT,AI, networks You Are Here

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7 Digital Focus DIGITAL IT MATURITY MATRIX Passive web site Limited IT support for sales/marketing function Customer relationship system Digital IT Maturity Business Outcomes Monetised data Deep learning BI analytic Behaviours

8 Digital Focus DIGITAL IT MATURITY MATRIX Productivity Passive Cust Interaction web site Good Customer experience Limited mostly applications manual. IT support Optimised relationship are & efficient system for Sales, sales/marketing & demand side business Multiple servicing functional BDs manual. with processes multiple Passive Poor online. data responsiveness Active online presence Supply Basic core side to changes business in Some Effective supply & efficient processes side function meet process e.g. Customer ERP, banking, interaction supply side current business mostly requirements manufacturing, manual requirements, etc supported Integrated by supply IT Time Functional Sales, consuming scope marketing Support and scale chain & customer and dist. reporting servicing functions have little Productivity Reliable, Robust apps Support IT automated/scalable for changes to or no automation functional. business Partially cloud scale. based Poor Good Passive resp vendor to online Mgnt presence. Slow Outsourced responsiveness services changes IT Project in Mgnt process to Operational changes in PMO process req s, limited scope to BAU & scale. requirements & scope. Monetised Frictionless data cust Deep engagement. learning Digital Products Customer Highly responsive & Market BI business analytic model. Highly adaptable IT supply platform side support business for processes all supply within side business existing IT model. Continuous delivery Highly responsive and Frictionless, adaptable Hyper- basic personalised customer engagement. Digital Products Highly responsive business model underpinned by digital Multi Highly Cloud responsive Dev and adaptable Ops basic. IT Business Outcomes Behaviours

9 Skills & Competencies Passive web site Limited IT support for sales/marketing Customer relationship system Monetised data Deep learning BI analytic Market knowledge Sales and marketing Corporate governance and leadership Commercial orientation Industry Knowledge Executive leadership function Functional Technology Knowledge Team leadership

10 Market knowledge Sales and marketing Corporate governance and leadership Commercial orientation Industry Knowledge Executive leadership function BI analytic Functional Technology Knowledge Team leadership Skills & Competencies Financial Mgmt. Vendor Mgmt. Results orientation Collaboration & Influence Strategic vision Inquisitiveness Agility Innovation Change Leadership Creativity Complexity Mgmt.

11 Cost Reduction Digital Focus Value Creation Passive web site Limited IT support for sales/marketing Customer relationship system Monetised data Deep learning BI analytic function Value Cost Reduction Behaviours Value Creation

12 Digital Focus DIGITAL IT MATURITY MATRIX Passive web site Limited IT support for sales/marketing Customer relationship system Monetised data Deep learning BI analytic function Behaviours

13 Digital Focus DIGITAL IT MATURITY MATRIX Passive web site Limited IT support for sales/marketing Customer relationship system Monetised data Deep learning BI analytic Two Speed function IT/Digital Fatal Gap Fatal Overlap Behaviours

14 Digital Focus DIGITAL IT MATURITY MATRIX Passive web site Limited IT support for sales/marketing Customer relationship system Monetised data Deep learning BI analytic Career function Paths 1. Behaviours

15 Digital Focus DIGITAL IT MATURITY MATRIX Passive web site Limited IT support for sales/marketing Customer relationship system Monetised data Deep learning BI analytic Career function Paths 2. Behaviours

16 Digital Focus DIGITAL IT MATURITY MATRIX Passive web site Limited IT support for sales/marketing Customer relationship system Monetised data Deep learning BI analytic Career function Skills match Behaviours

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