BY Bang & olufsen. essential services. new Service concept

Transcription

1 new Service concept by Bang & Olufsen gives you full peace of mind essential services BY Bang & olufsen Services Included Additional Warranty Personalised Installation Premium Convenience Services

2 index Welcome... 3 Essential Services by Bang & Olufsen... 5 Services Included...6 Additional Warranty...8 Personalised Installation Premium Convenience Services...12

3 WelcoMe Dear Bang & Olufsen Customer, It is with the greatest pleasure that we welcome you as our customer. We hope that your Bang & Olufsen purchase exceeds your expectations in every way. Our goal is to deliver convenient and luxuriously simple solutions that enhance your life through sound and picture - and to ensure that you will have the best possible experience with your Bang & Olufsen product every day. From day one, your Bang & Olufsen product is protected by an extensive 3-year warranty, covering basic guidance and support. The service is complimentary and applicable worldwide; in most cases, this 3-year warranty will be all you need. In addition, the Essential Services Program can offer you total peace of mind in regards to your products. From simply doubling your product warranty, Personalised Installation, to Premium Convenience Services for almost all eventualities, we can provide a service plan tailored to your individual needs. We simply care. 2 I 3

4

5 essential services BY Bang & olufsen premium convenience ServiceS EXTENSIVE IN-HOME SERVICE: ServiceS included 3-YEAR INTERNATIONAL WARRANTY PERSONAL TELEPHONE/ IN-STORE SUPPORT EXTENSIVE ONLINE SUPPORT 3 AND MORE personalised installation DELIVERY, SET UP AND INSTALLATION BY CERTIFIED INSTALLERS CUSTOM INTEGRATION OF YOUR HOME AUTOMATION SYSTEM PERSONAL IN-HOME INTRODUCTION PROJECT MANAGEMENT AND MORE RECONFIGURATION WHEN PROVIDER CHANGES CHANNEL CONNECTION OF NEW EQUIPMENT, BOTH BANG & OLUFSEN AND NON-BANG & OLUFSEN DEVICES COMPLIMENTARY FAILURE ANALYSIS ANNUAL SERVICE CHECK PRIORITY SERVICE INCLUDING LOAN PRODUCTS AND MORE ADDitionAL WArrAntY & ServiceS included 6-YEAR INTERNATIONAL WARRANTY PERSONAL TELEPHONE/ IN-STORE SUPPORT EXTENSIVE ONLINE SUPPORT AND MORE 4 I 5

6 SERVICES INCLUDED

7 3 SERVICES INCLUDED From day one, your Bang & Olufsen product is protected by an extensive warranty package for a 3-year period. We take care of every product related issue no matter where you are in the world. Our group of certified specialists support you with all service requests and guide you through the functions of your new products. The value of a Bang & Olufsen product grows with its continuously updated functions. A wide range of online services are offered via our website ( ensuring you always have the latest user guides, additional information and improved software with new functionality available for download. Audio and video products are designed to update themselves automatically, so should be connected to the internet whenever possible. As a result, your system will always be up to date with the latest features and functions. For additional support options both during and after the included warranty period, and for the highest possible convenience, we also offer the supplementary Essential Services. included International warranty covering labour and all functional parts for three years Access to personal contact and support from your Bang & Olufsen partner via telephone or in-store for Reconfiguration of channels Menu settings Product functionality Software updates Support functions (online) FAQ (Frequently Asked Questions) Software updates Service support from Bang & Olufsen if required requirements Bang & Olufsen products purchased from an authorised Bang & Olufsen retailer Internet connection to the Bang & Olufsen products where possible, automatic software update enabled in the settings excluded Delivery, set up and personalised installation of products Installation of non-b&o products, e.g. PlayStations, Blu-ray players, NAS server etc. In home services not related to the warranty, such as reconfiguration of channels or support of software updates Overall Project Management for larger installations e.g. handling of contact with lighting installers, security installers etc. Identification of issues within non-b&o products, e.g. defective router, network or satellite receiver Annual service check of your system Priority service including loan products during repairs 6 I 7

8 ADDITIONAL WarrantY & SERVICES INCLUDED

9 ADDITIONAL WARRANTY & SERVICES INCLUDED As in Haute Cuisine, where only the best ingredients are used to ensure the highest quality and finest sensory nuances, we try to provide you with the best components on the market. To achieve the best performance, we deliver extra attention to details. Our confidence in the quality and long lasting functionality of our designs mean we stand behind them with the included 3-year warranty. However, you can easily double this coverage period with an attractive Additional Warranty offer for your Bang & Olufsen products* including material and labour costs if service is required. Please note, that where the product cannot be repaired (damage considered total loss) or where exchange is not feasible, compensation will be offered on a pro-rata basis. Conditions are specified in the Terms & Conditions of the Additional Warranty agreement. *Note: Separate solutions will be available for B&O PLAY products INCLUDED International warranty covering labour and all functional parts for six years Access to personal contact and support from your Bang & Olufsen partner via telephone or in-store for Reconfiguration of channels Menu settings Product functionality Software updates Support functions (online) FAQ (Frequently Asked Questions) Software updates Service support from Bang & Olufsen if required REQUIREMENTS Bang & Olufsen products purchased from an authorised Bang & Olufsen retailer Internet connection to the Bang & Olufsen products where possible, automatic software update enabled in the settings EXCLUDED Delivery, set up and personalised installation of products Installation of non-b&o products, e.g. PlayStations, Blu-ray players, NAS server etc. In-home services not related to the warranty, such as reconfiguration of channels or support of software updates Overall Project Management for larger installations e.g. handling of contact with lighting installers, security installers etc. Identification of issues within non-b&o products, e.g. defective router, network or satellite receiver Annual service check of your system Priority service including loan products during repairs 8 I 9

10 PERSONALISED INSTALLATION

11 PERSONALISED INSTALLATION Bang & Olufsen products unfold their true beauty and value when seamlessly integrated into the living space. Therefore, Personalised Installation solutions are both individual and unique every time it is so much more than setup and placement. Our efforts are concentrated on creating ideal picture and beautiful sound experiences that fit flawlessly into your life while transforming your living space. That means tailoring the perfect fit with your interior decoration, lifestyle and daily routine. Offering the latest technology is key to this, as is the intuitive implementation of our products into your other technical systems. Personalised Installation offers you our expertise and attention to detail combined with our dedication to delivering an experience that is tailored to your needs and desires. INCLUDED* Delivery, set up and installation of products to your requirement by Certified Installers: Customised cabling for connecting the products wherever you prefer Individual software coding for integration and control of your other products with the Bang & Olufsen remote control Installation of non-bang & Olufsen products e.g. PlayStations, Blu-ray players, NAS server etc. Creation of web accounts for Music Services Installation of Bang & Olufsen APPs on tablet PCs Configuration of channels to your personal preference Sound and picture optimisation Disposal of all packaging Integration with existing Bang & Olufsen and home automation systems Personal in-home introduction Overall Project Management for larger installations e.g. handling of contact with lighting installers REQUIREMENTS Pre-visit for preparation of qualified quotation Installation location must be agreed upon with local partner Excluded Identification and correction of existing nonfunctioning systems if not specifically discussed in the original quote Annual service check of your system Priority service, including loan product during repairs Ongoing in-home service for: Reconfiguration of channels Menu settings Product functionality Software updates *depending on preferences and individual agreements 10 I 11

12 PREMIUM CONVENIENCE SERVICES

13 PREMIUM CONVENIENCE SERVICES* When listening to your favorite music or watching an action-filled movie on one of your Bang & Olufsen products, you may not realise that this easy to use system is constantly working in concert with other devices and content providers to bring you the best possible experience. This high level of integration and function ensures that your Bang & Olufsen solutions are constantly improving themselves in clear communication with the key players in our evolving world of almost unlimited options. We fully support these new services and smarter technical solutions with continuously updated software. Within our circle of influence, the Premium Convenience Services agreement guarantees that your Bang & Olufsen system always operates as expected within or after the warranty. A range of in home services are therefore included. Our first priority is your satisfaction! This offer is based on the value of your Bang & Olufsen system and will be agreed for a period of one year, regardless of when you purchased your products. It operates independently from other warranty offers and can easily be renewed every year. *exclusively available in participating stores INCLUDED In-home service not related to warranty for your products such as: Reconfiguration of channels Menu settings Product functionality Software updates incl. Bang & Olufsen APPs on tablet PCs Complementary failure analysis to identify if the problem lies with the Bang & Olufsen system or not, whenever possible Connection of new equipment purchased at Bang & Olufsen partner after installation Identification of issues within non-bang & Olufsen products, which may include issues such as: Router is defective and is causing the problem Satellite or cable receiver is defective Software coding for control of new products such as PlayStation, Blu-ray Players, NAS server etc. with Bang & Olufsen remote. Annual service check of your system Priority service, including loan products during repairs REQUIREMENTS Pre-visit with system evaluation Internet connection to the Bang & Olufsen products where possible, automatic software update must be enabled in the settings EXCLUDED Additional warranty Cost for repair or replacement of parts or devices for correcting issues Correction of repeated faults caused by the client, e.g. Unplugged cables several times Precise failure analysis of defective 3rd party products e.g. specifying that it is the motor in the curtains that is defective Installation of additional products Identical loan products during repairs 12 I 13

14 NoteS V

15

16 We simply care