Trendwatch: The 5 essentials of unified communications.

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1 The 5 essentials of unified

2 Communication drives collaboration The amount of time managers and employees spend collaborating has increased by at least 50% in the past 20 years Companies can strengthen that foundation by making it easier for individuals to access the information they need, and for teams to connect more easily and productively. Technology plays a critical role in this process because: Collaboration Time 1997 People often work from locations outside the office. Teams are spread across wide geographical areas. Workers connect using a range of devices. 43% of Americans spent at least some of their time working remotely in 2016, more than in previous years. 2 In a data-driven world of rapid digital transformation, collaboration is increasingly critical to success and how people communicate is its foundation. Today s workforces are diverse and include people with many different workstyles. Overcoming these challenges requires enabling the various forms of communication that employees need in one place, integrated with the other collaboration applications and business workflows the company uses. 1. Collaborative Overload, Rob Cross et al., Harvard Business Review, Out of the Office: More People Are Working Remotely, Survey Finds, New York Times.

3 Enterprises move toward truly unified communications solutions More than 40% of enterprises are planning to converge their UC applications around a single vendor. 3 Until recently, organizations often had to manage multiple platforms to get all the communication and collaboration tools they needed. Even if employees had access to a full range of tools, those tools didn t work together seamlessly, which created barriers to effective interactions. Technology decision makers who are out in front of this issue are turning to truly unified communication solutions that enable employees to connect to each other in the right way, at the right moment. With telephony, IM, conferencing, and other meeting solutions in one environment, accessible across different clients, companies can offer the right tools for varied workstyles and communication needs. Additionally, IT teams can manage identity, security, and data in one place. 3 More than 40% of enterprises are planning to converge their UC applications around a single vendor Track these six UC and Collaboration Trends in 2017, Irwin Lazar, Techtarget.

4 01 Users demand A unified 02 Unified experiences drive business outcomes and innovation vision for 4 the future of collaboration 05 Trust is foundational to effective collaboration 03 There s room to Five key trends are powering the drive toward unified communications and collaboration. 04 Cloud enables focus

5 The 5 essentials of unified 01. Users demand Having too many tools to choose from blocks collaboration technology adoption, according to a survey of 250 IT managers and 750 line-of-business employees. 4 Employee expectations about technology have grown over the years, to where two out of three workers consider technology as a factor in whether to accept or decline a new position. 5 Ease of use is a critical factor in technology adoption. One survey found that almost half of end users avoid using enterprise software due to excessive complexity, while 60% of IT managers said their solutions were too complex. 6 Today s employees expect to communicate easily without multiple logins or having to navigate between multiple applications, no matter which device they re using at a given moment. They want fewer apps, and richer experiences. They need interoperable solutions that unify telephony, IM, and meeting solutions like audio, video, web conferencing with calendars, content creation, file storage, and other tools they use in their daily work. And, they need it all through a consistent, unified interface that makes it easy for them to find what they re looking for Working Hard or Hardly Networked, Softchoice. 5. Dell Future Workforce Study. 6. New Report From Capriza Finds IT Complexity Enemy Number One to Enterprise Productivity.

6 The 5 essentials of unified 02. Unified business outcomes and innovation Ideas developed by teams of three or more people have 156% greater appeal with consumers than those developed by teams of one or two. 7 In a digital economy, companies are increasingly recognizing that disruptive ideas are the key drivers of value and innovation, not simply traditional products and services. The research cited above demonstrates that bringing more voices into the collaborative process improves results. And tightly weaving communications into the apps teams use to collaborate every day is vital to rapidly innovating for the future: It unlocks creativity, fosters teamwork, and integrates and simplifies work experiences. With a diverse workforce, this requires providing tools that meet a variety of needs but those tools must connect people, not divide them. Bringing together IM, meeting solutions with telephony, audio and video conferencing, file sharing, and apps into a single team hub ensures everyone can make their maximum contribution How Collaboration Drives Innovation Success, Nielsen.

7 The 5 essentials of unified 03. There s room to Moving to a unified collaboration solution has been shown to reduce licensing, software, and IT support costs by more than 10%. 8 Many decision makers are reluctant to adopt new communications technologies due to the perception of higher costs. For example, one study found that cost uncertainty was an inhibitor to adoption of cloud-based unified communications and collaboration for 41% of respondents. 9 However, they may fail to consider the total cost of ownership they are incurring from continuing to manage legacy on-premises hardware, multiple third-party vendors, and user support and training. For a true apples-to-apples comparison, they need to account for the functionality they can get from a unified, subscription-based solution and the full burden of managing the alternatives. This can often reveal significant and rapid cost savings The Total Economic Impact of Microsoft Office 365 For Commercial Users, Forrester. 9. Cloud UCC Cost-Savings Fallacy: What You Need to Know, Robin Gareiss.

8 The 5 essentials of unified 04. Cloud enables focus 40% of organizations are using or planning to use cloud telephony services, with even higher percentages using cloud web and video conferencing, , and file-storage services. 10 Adoption of cloud-based communication, including telephony, audio and video conferencing, IM, and , are continuing to grow rapidly among enterprise companies. Using the cloud enables companies to get out of the business of managing infrastructure so they can focus on their core business priorities with more efficiency. A unified communications infrastructure born in the cloud can provide more efficient bandwidth consumption, minimal service disruption for upgrades and maintenance and robust telemetry for service monitoring and management. Such cloud-based services have also simplified integration with mobile devices, improved remote collaboration, and resulted in greater availability with less management overhead Track these six UC and Collaboration Trends in 2017, Irwin Lazar, Techtarget.

9 The 5 essentials of unified 05. Trust is foundational to effective collaboration According to Forrester, organized crime groups increasingly target enterprise collaboration to get past corporate firewalls. 11 With collaboration software becoming an increasingly popular target for cyber-criminals, companies need advanced threat detection and strong authentication to protect their data. Unifying communication tools on a single enterprise-grade platform provides more control to IT, while also meeting governance and compliance requirements. Companies and their employees need to be able to trust that their communication tools are secure. When disparate solutions spread data across applications and devices, it is difficult or impossible to manage risk. With collaboration software becoming an increasingly popular target for cybercriminals, companies need advanced threat detection and strong authentication to protect their data. Unifying communication tools on a single enterprise-grade platform provides more control to IT, while also meeting governance and compliance requirements Gain A Competitive Advantage Through Enterprise Collaboration, Forrester, July 2017.

10 The 5 essentials of unified Give users the simple, fluid communication experiences they demand. Speed innovation and results. Drive down TCO with one usage-based platform. Get enterprise-grade data protection and prevent information sprawl. Microsoft Teams, a hub for teamwork in Office 365, helps teams achieve more together by delivering simple, powerful, unified 10 Provide your diverse, distributed teams with unified communications capabilities designed for the modern workplace with Microsoft Teams. With Teams, you have one hub for IM, telephony and video meetings, files, and apps.

11 The 5 essentials of unified Give users the simple, fluid communication experiences they demand. Speed innovation and results. Drive down TCO with one usage-based platform. Get enterprise-grade data protection and prevent information sprawl. Microsoft Teams Give users the simple, fluid communication 11 experiences they demand. Your teams will have built-in access to the applications they need in Office 365. With conversations, meetings, files, and apps living in one team workspace, your team can move effortlessly from creation to communication right within the app. They can easily review files before a meeting, share them during the session, and record it to review later from mobile devices, desktop and laptop computers, browsers, and conference room phones and screens. Review documents within your workspace.

12 The 5 essentials of unified Give users the simple, fluid communication experiences they demand. Speed innovation and results. Drive down TCO with one usage-based platform. Get enterprise-grade data protection and prevent information sprawl. Microsoft Teams Speed innovation and results. With Teams, employees have access to conversations, files, and apps in one workspace ultimately spending less time searching, and more time making decisions without jumping over communication hurdles. Teams can tailor their workspace by creating channels for important topics, pinning commonly used files as tabs, and automating simpler work tasks by adding bots. 12 Tailor your workspace to create channels.

13 The 5 essentials of unified Give users the simple, fluid communication experiences they demand. Speed innovation and results. Drive down TCO with one usage-based platform. Get enterprise-grade data protection and prevent information sprawl. v Microsoft Teams Drive down TCO with one 13 usage-based platform. With Teams, IT managers can access and control the complete spectrum of communication tools from one hub, reducing time, effort, and cost. They can easily manage users, usage, and settings in the Office 365 Admin Portal, giving them control to manage apps for the organization. Additionally, companies can also use the Teams developer platform to build integrations into existing business processes. Host video conferences from within the app.

14 The 5 essentials of unified Give users the simple, fluid communication experiences they demand. Speed innovation and results. Drive down TCO with one usage-based platform. Get enterprise-grade data protection and prevent information sprawl. Microsoft Teams Get enterprise-grade data protection and prevent 14 information sprawl. Microsoft Teams provides data encryption at all times, at-rest and in-transit. It has multi-factor authentication for enhanced identity protection, and information protection with Archive, ediscovery, Legal Hold, Compliance Content Search, Auditing, and Reporting. There are also on-call support engineers standing by 24x7. Microsoft Teams brings it all together.

15 It s time to enable your teams To do their best, employees need to have the right information, at the right time and at their fingertips. Help your teams have more meaningful conversations by providing them with the tools they need to stay informed and connected. 15 Explore Microsoft Teams with Office 365 Enterprise E5.