2019) (FULL TIME / PART TIME)

Transcription

1 DISCOVER: Semester Internship (Jan 2019) (FULL TIME / PART TIME) SUBMIT YOUR APPLICATION HERE:

2 [OPS-SEM001] 2019 Semester Internship (Full Time / Part Time) - Operations Enterprise Solutions Validating of supporting documents submitted for processing Support the renewal / new business team in policy administration and issuance of policies Provide timely Support and services to Financial Consultants and customers Handling of mailbox enquiries, ensuring that s received are attended to within SLA set Liaise with internal stakeholder to ensure applications are incepted promptly Preparation of ad-hoc reports for management team Administrating corporate policies from new business to renewal. Support Financial Consultants and partners for pre and post sales enquires At the end of the internship, the intern will develop an understanding of employee benefits in an insurance context for new business and renewal with exposure to various processes and tools used in the day to day operations. Prefer students who are good in Excel and if possible macros Keen learner and able to work independently Customer-oriented, with good interpersonal and communication skills Meticulous, able to process requests with accuracy and meet service standards Effective co-ordination and communication with stakeholders Ability to multitask in a fast-paced and challenging environment Possess a strong customer centric personality and mindset Flexible and adaptable to change

3 [OPS-SEM002] 2019 Semester Internship (Full Time / Part Time) - Operations New Business Administration 1. Administer new insurance applications across New Business department. 2. Support bankers for pre and post sales enquiries 3. At the end of the internship, the intern will develop an understanding of scope of new business functions in an insurance industry with exposure to various processes and tools used in the day to day operations. RESPONSBILITIES Process new applications from data entry to policy issuance Process requests received from customers/agents/bankers according to internal guidelines set Provide timely support and services to Financial Consultants and customers Handling of mailbox enquiries, ensuring that s received are attended to within SLA set Preparation of ad-hoc reports for management team Attend to enquiries from the distribution channels; ensure accurate and timely reports to the internal and external stakeholders to support pipeline management Follow up closely with underwriters and bank partners on applications Liaise with internal stakeholder to ensure applications are incepted promptly Keen learner and able to work independently Customer-oriented, with good interpersonal and communication skills Meticulous, able to process requests with accuracy and meet service standards Effective co-ordination and communication with stakeholders Ability to multitask in a fast-paced and challenging environment Possess a strong customer centric personality and mindset Flexible and adaptable to change Proficient in MS Office

4 [OPS-SEM003] 2019 Semester Internship (Full Time / Part Time) - Operations New Business Underwriting Processing new business applications, including basic underwriting activities Participating in system enhancement & process improvement projects Process requests received from customers/agents/bankers according to internal guidelines set Provide timely support and services to Financial Consultants and customers Preparation of ad-hoc reports for management team Liaise with internal stakeholder to ensure applications are incepted promptly Keen learner and able to work independently Customer-oriented, with good interpersonal and communication skills Meticulous, able to process requests with accuracy and meet service standards Effective co-ordination and communication with stakeholders Ability to multitask in a fast-paced and challenging environment Possess a strong customer centric personality and mindset Flexible and adaptable to change Proficient in MS Office

5 [CUST-SEM001] 2019 Semester Internship (Full Time / Part Time) - Customer Analytics QLIK Visualization Development End User Training Manual Creation Power User Training Manual Creation QLIK Report Testing including Test Script Creation QLIK Data Model Build N-Printing Data Model Build Experience in Business Intelligence or Reporting Tools such as SAS, QLIK VIEW/QLIK SENSE, SAP Business Objects, Tableau

6 [CUST-SEM002] 2019 Semester Internship (Full Time / Part Time) - Customer, Product Development & Management Conduct desktop market research to help map out competitor shelf space vs our current product shelf Identify trends from output of research Design new training deck / pitch book for products Provide support to product team leads as and when required Proficient in Microsoft Powerpoint

7 [CUST-SEM003] 2019 Semester Internship (Full Time / Part Time) - Customer Experience & Segments 1. Customer Communications The Customer Experience Management team is embarking on an exciting project to redefine and reimagine the way we communicate and interact with customers. Supports with the discover process for customer communications. Helping us understand current processes and flows. Will be heavily involved in coming up with new ideas and ways for interacting with customers. Supports the development of governance for the business. Helps set up foundations to ensure consistency across the organisation. In addition, the role will help support the delivery of service standards across the organisation. Voice of Customer Actions We are committed to listening to our customers and understanding their needs. The role will also work closely with the team to act on customer feedback. This could be in the form of simple solutions to experiences that could potentially impact the business. 2. Customer Lifecycle Campaigns Data Analysis Assist in report preparation and analyzing data collected from Customer Lifecycle Campaigns. Marketing Communications Assist in working with the vendors of the new campaigns. To also work on the internal/external communication pieces going out. Digital platforms Learning to send communication out via in-house SMS and platforms (marketing cloud). Administrative Assist in the monthly communication mail outs, system testing etc. 3. Affluent Loyalty Programme for the highly valued customer segment Partnerships / Vendors Sourcing for suitable partners for the Affluent programme (Birthday Offers) Marketing Communications Assist with working with the creative agencies of the new programme materials. To also work on the internal/external communication pieces going out. Digital platforms Learning to send communication out via in-house SMS and platforms (marketing cloud). Administrative Assist in the monthly communication mail outs, system testing etc.

8 Someone who is comfortable with ambiguity and the need to shift and adapt to various business dynamics Positive, can do attitude with the ability to think creatively. We need new ideas and solutions. Proficiency in PowerPoint, Excel. Good-to-Have knowledge: Creative graphic design Someone who is analytical with a keen interest in digital marketing Good-to-Have knowledge: HTML scripting and/or Google Analytics.

9 [ACT-SEM001] 2019 Semester Internship (Full Time / Part Time) - Actuarial In-Force Management Build and maintain databases to be used for analytics Draw insights from the medical claims and policy database that can be used on our healthcare provider strategy, a key transformation objective for PACS Active participation in projects that allow us to utilize insights into our data to drive better financial outcomes. Discover hidden trends/insights/embedded patterns to allow business stakeholders to make better informed decisions Using advanced analytics methods including statistical analysis and predictive modeling, develop insurance business solutions based upon insights from data Assist in enhancing expense related illustration in Benefit Illustration to policyholder and provide actuarial support on system setup and implementation Handle queries related to the project Support supervisor on other special projects, including but not limited to financial KPI analysis, and communication to DVP Consolidate, explore and analyze data from multiple data sources within PACS. Good technical, analytical and problem solving skills, with the ability to work independently Experience with data processing software e.g. SQL/VBA is preferred Good programming skills Knowledge of healthcare data is an advantage Good progress in actuarial exams is preferred

10 [ACT-SEM002] 2019 Semester Internship (Full Time / Part Time) - Actuarial Par-Fund Management Exposure to annual Par bonus declaration and implementation process Assist in request for revised benefit illustration escalated to Actuarial Managing policy enquiries escalated to Actuarial Contribute to system enhancement for process streamlining Assist in other ad hoc requests / projects relating to Par and UL business Good technical, analytical and problem-solving skills, with the ability to work independently Experience with Microsoft Excel VBA is preferred Good progress in actuarial exams is preferred

11 [ACT-SEM003] 2019 Semester Internship (Full Time / Part Time) - Actuarial Valuation Exposure to Actuarial Investigation report and MAS annual and quarterly Returns Support in EEV reporting Participate investigation on policies and data Contribute to automation/ enhancement of processes Support supervisor on other projects, including financial analysis and actuarial reporting Good technical, analytical and problem-solving skills Experience with data processing software e.g. SQL/VBA is preferred Good progress in actuarial exams is preferred

12 [HR-SEM001] 2019 Semester Internship (Full Time / Part Time) HR Analytics Participate in and support HR analytics projects to provide insight for better decision making. Brainstorm, discuss and plan various possible analytics approach to practical issues. Support data preparation, qualitative/quantitative analysis, data visualization Excel proficiency at least. Knowledge of SPSS/SAS, Tableau, and "R" would be beneficial, although not compulsory

13 [HR-SEM002] 2019 Semester Internship (Full Time / Part Time) HR Operations Exposure to the process improvements including UATs, opportunity to enhance processes through stepby-step guide Participate in company-wide initiatives such as the CNY Ang Pow event and 2019 Long Service Award event Review and Refresh our first HR Chatbot's question bank Contribute in enhancing new hires onboarding's employer value proposition Design a HR Operations activities dashboard Exposure to critical HR Operations processes such as P-filing on the DokMee systems Other ad-hoc projects Possess strong process mindset to clarify information shared Detailed oriented Inquisitive mindset to question existing ways of doing things

14 [INV-SEM001] 2019 Semester Internship (Full Time / Part Time) Investment Track key market indicators so as to facilitate investment decisions. Research on investment themes assigned. Assist in the evaluation of existing and prospective investment strategies, fund managers and mandates Perform research and management of data. Assist documentation and work process matters. Programming knowledge in R, C++, MATLAB Bloomberg and Morningstar knowledge

15 [IT-SEM001] 2019 Semester Internship (Full Time / Part Time) Technology, Web & Mobile Platforms, Customer Relationship Management Be part of an agile team to analyze, develop, test and deploy enhancements on the existing CRM platform. Involvement in Proof-of-Concept (POC) and to present POC to relevant stakeholders to seek for comments and feedbacks. Involvement in discovery processes to explore new ways to solve a user problem Coding and scripting experience Interested in Technology, and willing to pick up new skillset within a short timespan

16 [IT-SEM002] 2019 Semester Internship (Full Time / Part Time) Technology: Quality Assurance Exposure to systems testing across multiple PACS applications like LifeAsia, WF and our front end interfaces such as POE and DP. Perform testing across various systems and business domains, and this helps one to gain a better perspective of IT systems. An intern who is looking to become a business or system analyst would benefit from this exposure. Define better knowledge transition processes. Technology savvy Keen on transformation / automation

17 [IT-SEM003] 2019 Semester Internship (Full Time / Part Time) Technology Business: Analysis for Distribution Support documentation for requirements gathering, process analysis, gap analysis, design of new functionality, and user acceptance testing for IT Projects. Exposure in project walkthroughs: business requirements gathering, design walkthrough, user acceptance test plans and implementation activities. Basic computing/programming skills MS Office

18 [IT-SEM004] 2019 Semester Internship (Full Time / Part Time) Technology: Business Analysis and Product Delivery Exposure to a typical Product Delivery cycle. Gain an insight on the challenges and conditions critical for a successful product launch or product enhancements. Support Product Delivery Team up to and including the successful deployment of the product. Conducts User-Acceptance-Testing (UAT) in all systems; PruOne Express and PruBase. Prepare, Conduct UAT, raise investigation requests and ensure that the scenarios are comprehensive and exhaustive. Update test results with proper and complete documentation. Raise Investigation Request (IR), follows through with the IR and ensures that the IR is retested and resolved completely before the UAT is signed off. Prepare, document and update the Standard Operating Procedures. Complete deployment checks. Proficient in Microsoft Word/ Excel/ Powerpoint