THE PERFECT SOLUTION FOR SME s. Microsoft Dynamics 365 for Customer Service

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1 THE PERFECT SOLUTION FOR SME s Microsoft Dynamics 365 for Service

2 SOLUTION OVERVIEW Microsoft Dynamics 365 for Service Infinity Group are one of the leading Microsoft Dynamics 365 partners in the UK. We help businesses achieve digital transformation by implementing Microsoft Dynamics 365 solutions for a wide range of clients ranging from SMEs to enterprise level organisations. As one of the largest Microsoft Gold partners with an elite team of certified Microsoft Dynamics 365 Consultants, Infinity Group work for many well known brands, planning, tailoring, implementing and fully supporting Microsoft Dynamics 365 solutions across the Microsoft Dynamics 365 application stack. Our impressive client list and strong reputation makes us one of the fastest growing Microsoft Gold Partners in the UK. Why do SMEs choose to implement Microsoft Dynamics 365 for Service? Microsoft Dynamics 365 for Service enables businesses to provide a streamlined CRM experience that today s customers expect from any reputable organisation. Dynamics 365 for Service enables you to take better care of existing customers, the performance reporting and automation functionality delivers the necessary intelligence for your sales and customer services teams to quickly learn from and grow your existing customer base. Core benefits: Improve customer retention rates Improve customer service levels Boost sales conversion performance Earn customer loyalty Augment processes Powering the customer journey Knowledge Base Work queue Notifications Service Case Escalation Level Agreements and Routing Case Resolution Feedback Manager

3 PACKAGE OVERVIEW Here s what s included in our Service package that we have specifically designed to accommodate the growing business needs of an SME. Service management from case logging, through to resolution to customer feedback Enabling you to log, triage and manage cases from creation through to resolution and feedback capture. Case queues, SLAs, routing rules and entitlements You will be able to configure SLAs and routing rules to ensure cases are actioned on time by the correct resource. Easily manage your cases, customers and service desk Using the built in tools, you can manage resource within your service desk ensuring that product experts are dealing with the cases most relevant to them. Existing Contacts & Accounts imported Your current business critical data will be imported into the new system for a seamless transition to the new platform. 1 day s customisation of lists, forms and processes We will add bespoke fields and views specific to your business enabling you to capture key data about your cases and contracts. 1 day s configuration of queues, SLAs and routing rules We will set up all the necessary configuration to enable you to manage your cases. 1 day s user adoption training We will train your staff on how to use the platform to log, triage and manage your cases. A range of useful additional training material is also built into the platform. and calendar integration You can easily access Microsoft Dynamics data from your inbox or calendar and track relevant s and appointments into the Dynamics platform. Ongoing Support Available for an additional monthly fee (Please refer to the pricing page).

4 CORE FEATURES Tools and Features Here are a small variety of the features and tools that are included within this Micrsoft Dynamics 365 for Service package Service Hub Case Management Service Analytics

5 COSTS Easy to understand solution pricing Broken down into three separate costs: one off implementation, the monthly Microsoft Dynamics 365 for Service licenses and the option of ongoing monthly support Pricing ONE OFF COST MONTHLY COST Deployment of Microsoft Dynamics 365 for Service including the exact features outlined overleaf. 10, Monthly Dynamics 365 for Service license costs (per user) Monthly Support Package (up to 50 users). Includes: unlimited break-fix support and 2 hours per month to enable changes or additional training on the platform If you are interested in this package or would like to book a demo please contact our Solutions Consultant Harry Crouch: harry.crouch@infinitygroup.co.uk

6 THE SMALL PRINT Prices overleaf are correct as of October 2018 and may be subject to change To benefit from this packages features we require: You to have a compatible phone system and software You to have a compatible system (such as Office 365) Data to be imported to be entered in spreadsheet With all licencing, Microsoft Dynamics 365 Licence T&Cs apply If you are interested in this package or would like to book a demo please contact our Solutions Consultant Harry Crouch: harry.crouch@infinitygroup.co.uk or call Alternatively, you may prefer to visit our website