Beating communications complexity. MANUFACTURING

Transcription

1 Beating communications complexity. MANUFACTURING

2 s low total cost of ownership clearly demonstrated that was the best investment to meet our requirements. JIM LYLE, Communications Administrator Ready Pac in manufacturing Scalability: Dealing with distributed offices and numerous remote plants? helps you unify communications between all your sites including integration with legacy systems so you can ensure continued growth that leverages existing assets without costly production delays. Availability and reliability: With more than percent (five nines) availability and IP phone failover, ensures reliable communications throughout the entire value chain, helping to avoid production and distribution disruptions and speed time to market. Ease of use and management: Through advanced call-routing features and centralized management across the system, helps reduce costly operational headaches, while ensuring high levels of user adoption and complete customer satisfaction. 2 BEATING COMPLEXITY: Manufacturing

3 Overview In today s dynamic global economy, manufacturers are under mounting pressure to compete while margins shrink. Aggressive pricing and more demanding customers are forcing many manufacturing companies to refocus business processes and systems with an eye on efficiency and reliability. Among the most vital of those systems is communications. When a company s value chain encompasses an everincreasing number of factory sites, distributors, and retailers, phone communications between each point become inextricably linked to employee productivity, time-tomarket, and even revenue. No matter what type of product they deliver, manufacturing enterprises need to ensure that workers can reliably contact one another with speed and ease, regardless of their locations. Likewise, corporate expansion must be a smooth and efficient process for those managing communications systems. Even a small glitch or missing feature can contribute to costly delays or shutdowns, which in turn hurt both the bottom line and the company s reputation. Fortunately, provides a brilliantly simple solution for manufacturing organizations. Our unified communications (UC) system provides the rich feature set, reliability, and low total cost of ownership that manufacturing companies need to function, serve, and succeed: Scalability: makes it simple to deploy and manage communications between numerous offices and plants, while ensuring quick system growth as you expand. Reliability and high availability: provides exceptional reliability, helping to eliminate distribution delays and empowering workers to be more productive. Ease of use and management: s centralized system management and powerful features do not require special skills and certifications so your IT team have more time and resources to focus on core business projects. The UC system helps manufacturers leverage these benefits to transform communications throughout the product lifecycle chain, resulting in the lowest total cost of ownership (TCO) in the industry and the highest customer satisfaction levels. customers: manufacturing Grande Cache Coal Schratter Foods Markem-Imaje Ready Pac JT Packard Down Lite International NORPAC Foods Quaker Fabric IIMAK Woods Equipment Company Warn Industries OFS Optics Liberty Hardware Manufacturing Corporation 3

4 ipad ipad ipad The distributed architecture HEADQUARTERS BRANCH OFFICE PSTN/ SIP TRUNKS Analog Device Server Virtualized Applications (System Admin. UC, UM, Contact Ctr, Bus. Apps. Integration) Mobility Mobility Voice Switches Appliances (Collaboration, VPN Concentrator, & Mobility Router) Dock CRM Integration IP Phone Communicator IP Phone Dock Voice Switch (Voic Enabled) IP WAN Director VPN Phone Mobility Dock Communicator PSTN/ SIP TRUNKS OFFICE ANYWHERE SINGLE-IMAGE ARCHITECTURE & SYSTEM MANAGEMENT Instant communications throughout the supply chain The IP phone system is based on a distributed architecture that ensures no single point of failure. Setup is intuitive and straightforward: Call control is distributed to intelligent gateways known as voice switches, and voice applications including voic and automated attendant run on standard server hardware from anywhere on your IP network. The distributed architecture incorporates a switch-based hardware platform that is managed centrally through our intuitive Web-based interface, Director. Each switch and site works like an independent call processor and continues to operate seamlessly in the event of wide area network (WAN) failure. Unlike other solutions, all servers can be disconnected from the switches and the phone system continues to place and receive calls. 4 BEATING COMPLEXITY: Manufacturing

5 Scalability Manufacturing companies are constantly expanding into new geographies and growing their distribution networks to stay competitive. While they achieve this growth, however, they frequently face budget constraints that prevent them from reinventing technology infrastructure across the board. Often, new locations need to continue deploying applications and platforms already in place at existing sites and they need to know that their ability to communicate between sites isn t slowed down by these legacy systems. After all, growth is about building potential not stunting it. s distributed architecture lets you connect your many facilities with a unified corporate brand, even as you scale to add new employees, offices, and regions. Here s how we do it: With Director and our distributed, switch-based architecture, you get fast plug-and-play deployment, so you can easily add thousands of phone lines and even more users without facing connection limitations. No matter how many sites you add or where they are located, employees can still use 4-digit dialing or dial-by-name right from the desktop to reach any colleague at any site. External callers to the system simply dial one number, and the automated attendant directs them to the right place. facilitates legacy system integration as well. In addition to phasing in with your existing phone system for faster rollout, we also integrate with other critical communications applications, so you can remain connected to vital calendar and contact details. Availability and reliability Many manufacturing companies have facilities strewn across numerous countries even in very remote areas. If communications fail between primary offices and more remote sites for any reason, companies can face costly delays or even total shutdowns. Obviously, these types of breaks in the value chain can result in needless expenses or more devastating business consequences, including losses in partner, distributor, and customer relationships. The UC system has no single point of failure, even across multiple sites, and offers enterprise-class high availability. Here s how we support your need for consistent uptime and performance: Through distributed call control and N+1 failover, delivers simple, costeffective reliability. A single Voice Switch can provide backup to any number (N) of other switches. In the unlikely case of a switch failure, phones automatically failover to another voice switch, providing your company with complete redundancy no matter how many lines you are running. Our switches are highly reliable and have no moving parts (except for a fan), redundant Ethernet ports, and a real-time operating system. s distributed architecture automatically responds to and works around LAN, WAN or PSTN failures to provide nonstop phone operation, so you can always respond quickly and effectively to any urgent requests or unexpected emergencies. 5

6 The ease of administration is unbelievable. You can manage every system, including remote sites, so easily. For example, changing the greeting can be done once and every site is updated automatically. Before, we had to go into each system and change it, which did not allow for uniformity and was time-consuming. Scott Zipp, Senior Manager of Network Service Liberty Hardware Ease of use and ease of management By virtue of their industry, manufacturing companies rely on technology to streamline business operations and facilitate business processes. IT and other system administrators in these businesses don t have the resources or inclination to manage complex communication systems. They need to remain attentive to regular business operations that drive value for the organization, and they need a communications platform that not only requires minimal support but also empowers them to become more productive. The system is designed to dramatically simplify communications management and increase productivity for users and administrators without demanding lengthy training sessions. Here s how we cut complexity and drive down the associated costs: Brilliantly simple solutions mean companies spend much less time handling support calls about the phone system. Wireless integration allows mobility within the office, while Office Anywhere allows workers traveling between facilities to use any analog or cell phone as a primary extension, thereby extending the power of the system. centralizes voic and for a unified management approach. Director lets administrators access the system from anywhere on the network, including remote locations, so they can easily manage every site and feature, including voic , automated attendant, and desktop applications. Hunt Groups directs incoming calls to ring certain extensions in a specified sequence or depending on your preference to ring multiple extensions at once. Communicator (formerly Call Manager) integrates with critical desktop and business process applications, so clients calling into the system can easily take advantage of integrated messaging capabilities including directory dialing, contact screen pop, caller ID, call waiting, and calendar integration. Voic messages can be stored and delivered as WAV files, so employees can access messages via when they re away from the phone, while system administrators gain a simpler way to keep tabs on support or other requests. 6 BEATING COMPLEXITY: Manufacturing

7 You can see that it was built from the ground up for growth and change. The system s distributed architecture makes expansion easy you just add another switch to the network. There s no complex reprogramming or downtime. Jude Hennessey, IT Operations Manager Schratter Foods : built to drive your success has a global presence in 35 countries, and supports in multiple languages. has been named best overall VoIP provider for six years running by Nemertes Research. backs its brilliant simple design with a lowest total cost of ownership guarantee program that uses third-party data for competitive comparisons. 7

8 Benefits positions you to produce satisfied customers No matter how many players in your production line, satisfied customers are ultimately the key to success. That s why the system is geared toward improving customer service through simplified communications. Here s how we make it all worthwhile: helps you address caller requests without frustration on either end. Internally, Communicator identifies busy phone extensions before callers dial, saving time and reducing annoying voic checks and hold patterns. External callers can leverage s distributed Hunt Groups to easily find the right resources anywhere within your organization. s integrated Interactive Voice Response (IVR) application allows customers to reach the right person without human intervention and without having to wait on hold, offering easy-to-use directories and handy dial-by-name features. Contact Center provides sophisticated routing and queuing options to ensure fast delivery of calls to the right department or person. Powerful UC capabilities help employees be more productive, and they can focus on customer service in other critical arenas, instead of spending time dealing with phone communication issues. Simplified phone system management, reduced delays, and greater ease of use also help accelerate distribution cycles to speed time-to-market so customers have faster, more convenient access to your goods. About is a provider of business communication solutions whose brilliantly simple unified communications platforms, applications and mobile UC solutions promise a new rhythm of workforce engagement and collaboration. With costly complexity eliminated by design from its award winning, all-in-one IP phone system, UC and contact center solution, and its industry leading hosted business phone system, workers enjoy a freedom and self-reliance that other providers can t match. Users have full control to engage and collaborate, no matter the time, place or device, for the lowest cost and demand on IT resources in the industry. is headquartered in Sunnyvale, California, and has regional offices and partners worldwide. For more information, visit shoretel.com or shoretelsky.com WORLD HEADQUARTERS 960 Stewart Drive, Sunnyvale, CA USA. shoretel.com and shoretelsky.com +1 (800) Toll Free +1 (408) Tel. +1 (408) Fax for EMEA ASIA PACIFIC +1 (646) Tel. +1 (646) Fax for Sky Freephone +44 (1628) Tel. +61 (0) Tel. Copyright All rights reserved. The logo and are registered trademarks of, Inc. in the United States and/or other countries. All other copyrights and trademarks herein are the property of their respective owners. Specifications are subject to change without notice. Part # /10.13