REQUEST FOR PROPOSAL (RFP) ADDENDUM

Transcription

1 Minnesota State Lottery 2645 Long Lake Rd Roseville, MN REQUEST FOR PROPOSAL (RFP) ADDENDUM Addendum No.: 2 Date of Addendum: 9/18/18 RFP Number: PT2959 Due Date, Time: Tuesday, September 25, 2018, 2:00pm CT Agency: Minnesota State Lottery Revised Date, Time: n/a Procurement Officer: Pam Mogensen TITLE: TELEPHONY CLOUD SOLUTIONS SERVICES SCOPE OF ADDENDUM The following has been posted on the Minnesota State Lottery website QUESTIONS AND ANSWERS PER THE ATTACHED EXHIBIT A. All other terms, conditions and specifications of the original RFP remain the Same. This addendum shall become part of the RFP and MAY be returned with the RFP. RESPONDER NAME: SIGNATURE: TITLE: DATE: Rfbaddmu (03/02) For TTY/TDD communication, contact us through the Minnesota Relay Service at

2 EXHIBIT A Page 1 of 8 Questions Responses Do you prefer a custom-made solution or an offthe-shelf / out-of-the-box platform? platform We want an off-the-shelf/out-of-the-box Does this solution require/demand the vendor to We are looking for a cloud-based (hosted) system host it? Is there an approved budget for this project? No If yes to the above, what is the amount of the approved budget? We are a U.S based company with office across the globe. With that said, will you accept offshore development services for this project? Is there an incumbent competing? Is there an internal team currently working on the development, or are you outsourcing current development? When are you expecting to engage with the vendor after the award has been given? When is the expected/needed go-live date of the project? Is a performance or bid bond required for this project? To the best of your knowledge, are there any circumstances that will cause you to: a. Cancel the RFP? b. Not move forward with the winning bidder? c. Lower the budget for the project? d. Prolong the evaluation process or reissue the RFP? N/A At this time, there are no prohibitions in foreign outsourcing, and surety of implementation plans must meet State security requirements. There is no incumbent, no internal team is working on development. Per the RFP, pages 3 & 6 Upon fully executed contract, the initial implementation of the new services is anticipated to be completed within 30 days, etc. The RFP has an anticipated contract start date of 10/1/18. Per the RFP, page 3, Upon fully executed contract full implementation within 90 days At this time, MN Lottery is not requiring performance or bid bonds Per the RFP, pages 6 & 7 - This request for proposal does not obligate the state to award a contract or complete the project, and the state reserves the right to cancel the solicitation if it is considered to be in its best interest. All responses received by the deadline will be evaluated by representatives of the Lottery. Proposals will first be reviewed for responsiveness to determine if the minimum requirements have been met. Proposals that fail to meet minimum requirements will not advance to the next phase of the evaluation. The State reserves the right, based on the scores of the proposals, to create a short-listing of vendors who have received the highest scores to interview, or conduct demonstrations/presentations. We cannot confirm if there may be any circumstances that would cause us to perform any of the items questioned in a thru d.

3 EXHIBIT A Page 2 of 8 Users/Extensions What is the total number of extensions? How many users at each site? Will all the users require the same system features? How many users require mobile application on their softphone? Will any users require call recording? Will administration require call accounting on all users? Are there phones not assigned to a user (conference, lobby, break room, etc)? Are there extra voic boxes used for anything (such as announcements or general sales/support)? Does reception need attendant console or web attendant console? If so, which sites? Application/Integration What applications need integration? Are there any other applications beyond Microsoft and CRM? Do your applications have open or REST API functionality? What programming language are your applications written in? How many home or remote users? VoIP How many users require a DID? How many toll free numbers? How many minutes (local/long distance/toll free) per month? How many total SIP sessions/trunks are in use today (if not SIP, how many PRI channels total)? Refer to page 2 (Tasks section 1) Majority Yes undetermined YES YES YES YES undetermined Office 365 / Cloud No No N/A undetermined Approximate: 215 None Approximate: 40,000/per month 2 PRI

4 EXHIBIT A Page 3 of 8 LAN/WAN What kind of internet connectivity at each site? Does private connectivity exist between locations? Is private connectivity required for UCaaS delivery? Refer to page 3 (Tasks section 1) MNIT fiber network & backhaul, DSL and Cable modems Unknown presently, this is based on your datacenter location(s) and carrier offerings. Is redundancy per site required for internet connectivity? Who manages firewall/switches? What make/model are the firewall/switches? Do your switches provide POE? Do you have cat5e+ cabling to all phone locations? Hardware Is there paging and/or outdoor intercom at all sites? If not, which sites require them? If we need to integrate into existing paging system, what brand/model is it? How many paging zone per paging site are required? How many users will require PC compatible headsets? How many users will require desk phone attached headsets? What kind of range do you need with wireless headsets?, at provider data center MNLottery Network Team Cisco Enterprise gear HQ: 4 zone overhead Regional Offices: 1ea intercom Refer to page 3 (Tasks section 1), current TOA 900 Series II Amplifier A-903MK2 HQ: 4 Zones Undetermined Undetermined ft

5 EXHIBIT A Page 4 of 8 CRM integration is available with our call center Office 365 / Cloud application. What CRM application(s) do wish to integrate? Does the Lottery have sufficient bandwidth at each location to handle the voice traffic (~100 Kbps per simultaneous call) and video conferencing? If not, is new transport required? If new transport is required will it be delivered to N/A each entity individually or to a central location to be distributed by the Lottery s network? Is there a computer or network connection at each location where a phone is needed? Are the Lottery s switches PoE? Would you please explicitly define what Outdoor Intercom boxes Intercom means in the context of this procurement? Can a list of the site address and phone numbers, will be provided to the selected vendor be provided? Refer to RFP pg.2 (Goal section) Would you please explicitly define what Role Based Access Controls? means in the context of this procurement? Do all Standard Users need Soft Phone capability? Full administrator access to UCaaS services and least privileged access for other roles

6 EXHIBIT A Page 5 of 8 Page 9. - What is Lower Tier defined as? Do you have something that describes this? Page 3. - What is the name, version of software, and are they cloud or premise based when you note Customer Relation Management and Microsoft integration? We also need to understand what level of integration you are looking for. Page 3. Is the outdoor intercom covered by weather or must it be weather proof? If it is existing, what is the make and model of the current solution. Page 3. Is there a current overhead page solution in place and if so, what is the make and model. Page 3. You note all services and datacenters must meet Lottery security requirements. Can you provide a detailed listing of what these are? Page 3. The responses are due September 25 and the contract is supposed to start October 1. When will the contracts be reviewed, etc., to allow for contracts to be executed in less than a week for due date? Will there be any need for demonstrations? If so, when will those be scheduled? Page 2. The RFP asks for 200 Standard users and 25 internal only users. Does this cover all five (5) locations? Page 2. Will you be purchasing or renting phones? Lower tier means a subcontractor. Office 365 / Cloud Undetermined 4 Regional Offices Weather Proof calls to Office Phones for Dock / Back door access 2 HQ Internal Calls to Guard Refer to page 3 (Tasks section 1), current TOA 900 Series II Amplifier A-903MK2 Refer to RFP MUST Addendum #1 The timelines in the RFP are estimates. The State will determine if there is a need for demonstrations based on evaluation of the proposals. Responders will be notified about demonstrations after initial proposals scores are tabulated. Purchase

7 EXHIBIT A Page 6 of 8 Are there trunking needs? No Call volume? ACD volume? 40,000 average monthly w/acd What are the addresses and local phone numbers to the 4 locations? Regional Centrex Lines VIR Main/Hunt Lines , 2452, 2453 DL Main/Hunt Lines , 0702, 0703 MAR Main/Hunt Lines , 6043, 6044 OWA Main/Hunt Lines , 2402, Is WFM necessary? Yes Refer to Pg. 3 Contact Center needs Based on the additional details provided in the RFP, if a vendor believes a different product offering is more suitable for Minnesota State Lottery than what was proposed in their RFI response, is the vendor permitted to respond with a different offering? Is Minnesota State Lottery permitted to review RFP submissions that differ from a vendor s original RFI submission, or is that subject for disqualification? Is Minnesota State Lottery willing to disclose which competitors are participating, and whom satisfies the 508 compliance? The RFI and RFP are separate documents. The RFI responses are not a factor in an RFP response. The RFI and RFP are separate documents. The RFI responses are not a factor in an RFP response. All responses are non-public until the evaluation has concluded; with the exception of the responders name, which becomes public at the close of the RFP.

8 EXHIBIT A Page 7 of 8 Could we receive a copy of the Minnesota Statute 363A.36 and Minnesota Rule ? Page 9 of 14 Work Force Certification. Can we have Addresses and phone counts for each site. Minnesota State Statutes & Rules can be found at the MN Office of the Revisor of Statutes website: Refer to page 2 (Tasks section 1) Regional Centrex Lines VIR Main/Hunt Lines , 2452, 2453 DL Main/Hunt Lines , 0702, 0703 MAR Main/Hunt Lines , 6043, 6044 OWA Main/Hunt Lines , 2402, Are all contact center agents reside at corporate? If not, can you please describe distribution? N/A

9 EXHIBIT A Page 8 of 8 For multipoint video conferencing, are you looking to integrate room-based systems? If yes, can you provide some details on the rooms requiring video (approx. room size, number of participants, any existing audio/video integrations required, etc.)? How many DIDs do own that will need to be migrated to the new hosted voice platform? What CRM platform are you using that you want integrated? Are you looking for director integration to Active Directory? For paging, will that be required for all (5) sites or just HQ? Does Contact Center require both Inbound and Outbound call analytics? Is "Vendor-owned" Data Centers a firm requirement? Most if not all hosted solutions are co-located in Tier-4 Data Centers such as Equinix. 3 Rooms 5-15 participants Speakerphone, PC, Smartboard/projection HQ: to 8299 / Regional Offices 2-3 Office 365 / Cloud Overhead - HQ only Regional Offices Dock/Door intercom No