Dynatrace Expert Services

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1 Dynatrace Expert Services Powered by United States

2 Full Spectrum Service Managed Proactive, dedicated expertise and insight drives adoption and accelerates digital performance On-Demand Focused expertise drives rapid product enablement and use-case acceleration Self-Service Fast, flexible user-guided education and certification improves product and use-case proficiency

3 Experience is the difference We are a global team of Dynatrace experts delivering services that ensure successful digital performance outcomes. We offer a complete spectrum of engagement models including managed, on-demand and self-service for our customers. Dynatrace Prepaid Dynatrace provide flexible consumption of any of the services in our catalog. They help clients plan for their projected service needs for the coming year while also enabling easy adaptation to changing environments. Points-based conversion system allows for easy access to the full spectrum of Dynatrace Expert Services (DXS) offerings Provides maximum flexibility for changing business needs customers get access to regular promotional discounts Points can also be redeemed for other items such Perform conference attendance, travel expenses, and Dynatrace University certifications Dynatrace Expert Services United States Service Plans Using along with our simplified, three-part delivery program, it s easy to purchase a service plan for a specific outcome or build your own based on your organization s changing needs. Plans can be scaled to whatever time-frame you need (, 6 or 2-months are available). They may also include: Pre-purchased allocation of and/or other DXS deliverables in one convenient package Quick access to expertise Both on-demand and managed services in the same plan You can choose from predefined use-case plans (e.g. DevOps, Omni-channel, Operational Excellence ) or build your own. Talk to your Dynatrace representative for more details.

4 Managed Services Proactive, dedicated expertise and insight to drive adoption and accelerate digital performance delivery chain Enterprise Managed Services Bronze, Silver, Gold and Platinum Enterprise Managed Services Guardian s provide a highly-trained Guardian consultant to work on-site or remotely in a long-term engagement. Your Guardian is supported by the Dynatrace On-Demand team that includes consultants, architects and other experts in development, production and application management. A highly-trained Guardian consultant to work on-site or remotely Guardian Components Included Bronze Guardian 0 hours per week (remote) 20 Silver Guardian 20 hours per week (remote) 40 Gold Guardian Full Time (On-Site) 80 Platinum Guardian Full time (On-Site) 200 2

5 Managed Services Master Performance Architect Services Silver, Gold and Platinum Master Performance Architect Services combine pre-planned Health Checks with regular access to a senior Dynatrace architect for proactive, consistent and dedicated leadership to drive strategic digital performance initiatives. Silver Gold Platinum Components On-Demand Hours HealthChecks 00 Total / 25 Per quarter 2 Total / Semiannually 200 Total / 50 Per quarter 4 Total / Quarterly 00 Total / 75 Per quarter 4 Total / Quarterly Synthetic/UEM Managed Services Insights Platinum, Gold, Silver and Bronze Synthetic/UEM Managed Services Insights s include combinations of script creation, measurement management, daily reporting, daily triage, monthly trend analysis, insight reports, competitive studies and quarterly performance management reviews delivered using a team of performance and product experts. Delivered using a team of more than 5 performance and product experts Now every organization can have actionable, best-practice direction for world-class performance. Bronze Insights Silver Insights Gold Insights Platinum Insights Script Creation Measurement Management Daily Reporting Components Daily Triage Monthly Trend Analysis Insight Report Competitive Study Quarterly Perf Mgmt. Review XF Measurements M Quarterly ( path) Monthly (2 paths) Monthly ( paths) 6M 4 4M 4 4 0M Dynatrace Expert Services United States

6 Managed Load Services Dynatrace Load Insights Testing your site or application is critical. Dynatrace Load Insights gives you a team of experts to help you succeed. Nickel, Bronze, Silver, Gold and Platinum Dynatrace Load Insights s provide analysis and reporting that includes planning and execution with Dynatrace experts for rapid results and analytics. It provides on-demand access to a fully managed cloud network that includes top-tier providers such as Amazon and Google to generate hundreds of thousands of users to scale up load needs. Nickel Load Insights Bronze Load Insights Silver Load Insights Gold Load Insights Platinum Load Insights Managed Testing Scripted Scenarios Managed Test (up to 2 hours each) 2 Managed Tests (up to 2 hours each) 4 Managed Tests (up to 2 hours each) 5 Managed Tests (up to 2 hours each) 0 Managed Tests (up to 2 hours each) (up to 5 scripted pages) 4 (up to 20 scripted pages) 5 (up to 25 scripted pages) 8 (up to 40 scripted pages) 0 (up to 50 scripted pages) Starting at 28 Starting at 9 Starting at 59 Starting at 77 Starting at 25 Dynatrace Load Insights 60 Dynatrace Load Insights 60 includes Dynatrace Application Monitoring technology for an unequaled level of visibility into how a transaction traverses your application infrastructure down to the code level. When your site slows down under a Dynatrace Load Insights-delivered test, the 60 analysis gives you the details on exactly what in the underlying infrastructure or code is at fault so you can quickly fix it. Offering Number of Agents Per Test Insights 60 5 Starting at 9 4

7 Managed Services Dynatrace Load Services Dynatrace Load is a self-service load testing platform for on-demand, cloud-based load generation, but even the most experienced user needs help sometimes. That's why we offer a full suite of on-demand services to complement your Dynatrace Load subscription. Now you can still be successful even when you don't have the time or resources for do-it-yourself work Actionable expert analysis you need to be ready Once your scripts are ready you re ready to upload them to the platform and run your load test. Load Services Test Execution hour 2 Scripting Services 5-Page Scenario Test Design Test Design 0 Advanced Insight Report Per Report The technology is terrific, but having our Guardian there made the difference in our continuing with the launch of VW.com. He was right there with us. At launch time, we came across a serious issue that we didn t understand right away. He answered all these questions for us. James Carra, Hosting Operations Manager, Volkswagen Dynatrace Expert Services United States 5

8 On-Demand Services Focused expertise drives rapid product enablement and use-case acceleration Product Enablement Services Product Enablement Services get you started with Dynatrace technology, create scripts, help you migrate to new versions and check the health and velocity of your existing environment. QuickStarts are complete startup packages that include installation, training and product enablement. Onboarding programs are for kickoff, portal connection and general planning and do not include training or product enablement. QuickStarts and Onboarding QuickStart: Application Monitoring QuickStart: Application Monitoring with UEM QuickStart: User Experience Management (UEM)-Only QuickStart: DC RUM QuickStart: Enterprise Synthetic Monitoring 2 Onboarding: Synthetic Monitoring Onboarding: Dynatrace Load Onboarding: Application Monitoring SaaS Onboarding: User Experience Management (UEM) SaaS Short, focused engagement to ensure effective product implementation, configuration and immediate value Remote setup and guidance to ensure successful implementation and configuration

9 On-Demand Services Health, Velocity and Scripting Health & Velocity Check Health Check Velocity Check Custom Scripting: Synthetic Monitoring Custom Scripting: Dynatrace Load Verify that your Dynatrace solutions are optimally configured and deliver business value Remote engagement to build customer-specific scripts [] Scoped at one () application in one () environment. Contact your enablement services manager for additional scripting. [2] This QuickStart is not for the Dynatrace Synthetic Monitoring product. It is for the Enterprise Synthetic product, a specialty insidethe-data-center synthetic scripting product. vseries Training Draw upon the industry s most comprehensive Digital Performance Management (DPM) education assets to ensure immediate success and continued growth with Virtual Instructor-Led Training (vilt), Virtual Hands-On-Training (vhot) and the Virtual Expert (vexpert). Get personalized expert consultation or instruction practically anywhere. vseries vilt Virtual Instructor Led Training Associate and Professional level training delivered online over a series of consecutive business days Associate 4 Professional 8 vhot Virtual Hands-On Training One 4-hour training session on a specific use case per Student vexpert Virtual Custom Topic One 4-hour private consulting session for 2- attendees private to customer per Session vilt Private One week private vilt rate; up to 2 students 0 vhot Private vhot sessions can be held privately upon request (Any Session) 4-hour private vhot rate up to 2 students 6 Dynatrace Expert Services United States 7

10 Suddenly, problems can be resolved in 0 minutes, which otherwise would have taken at least a whole business day. Vincent Dorsch, Senior Software Engineer at Swisscom 8

11 On-Demand Services Use-Case Xcelerators Dynatrace Use-Case Xcelerators provide expertise and implementation that supports best-in-class performance. Our team of Master Architects provides Xcelerators for Operations, DevOps, Omni-Channel and Enterprise Digital Performance Management (DPM). Xcelerators DevOps Xcelerator Digital Performance Management (DPM) Xcelerator Digital Experience Xcelerator Implement specific APM best practices required to support successful DevOps An in-depth analysis of your organization s APM environment based on enterprise-level best practices followed by a week-long implementation of recommendations with a Dynatrace Architect. Implement best-practice APM to Improve web and mobile business processes Operations Xcelerator for App Mon or DC RUM Optimize operations environment/mttr and define/apply repeatable triage processes 0 Assessments Dynatrace Synthetic Assessments are point-in-time engagements that offer both performance measurements and analysis of a customer s site or application. An Assessment provides substantial detail on either the customer s website or their competitive landscape. It may even contain both categories of information. All Assessments baselines are determined by proven best-practices. They identify hot spots for immediate focus and include a structured blueprint for improvement. Plus Assessments personally delivered by a performance expert so customers can ask questions and discuss their results with an expert. Assessments Competitive Custom in-depth studies that evaluate web site against competitors Starting at 0 Site In-depth measurement of one web site against key performance metrics; includes recommendations Starting at 20 Pre- and/or Post-launch Responsive Design One week measurement of a single technology (desktop, mobile or tablet) Assess web environment across three technologies tablet, mobile and desktop. Starts with 0 pages Starting at 5 Starting at 0 Dynatrace Expert Services United States 9

12 Scorecards Rise to the top of the finance industry with Scorecards for Financial Services. These reports are bi-annual, industry-specific scorecards that use a framework of more than 200 expert-determined criteria to measure sites' abilities to meet best-practice guidelines. Criteria are grouped into industry-specific "user tasks" (e.g., Apply for an account, Transact, Learn & Plan) and "categories" (Functionality, Usability, Privacy & Security, Quality and Availability) in order to help firms identify the strengths and/or opportunities in specific areas of their sites. Scorecards For banking, mobile banking, insurance, mobile insurance or credit card One-year subscription for two (2) competitive reports 50 For mortgage or small business One-year subscription for one competitive scorecard report 40 Custom Consulting Engage your own Guardian, Consultant or Architect with our daily rates for selected experts. Consultant Architect Daily rate for senior digital performance strategists with deep technology expertise and hands-on product experience to provide vision and leadership for Digital Performance Management (DPM) initiatives 6 Consultant Daily rate for product implementation and training experts with significant experience in technology optimization, data analysis and use-case best practices 4.8 Guardian Daily rate for highly-trained operational and administrative experts with broad knowledge across the entire Dynatrace product suite for rapid adoption and value realization 0

13 On-Demand Services PERFORM Global User Conference Each year, the PERFORM Global User Conference hosts more than 2,000 APM professionals from hundreds of organizations. It s the world s premier digital performance conference. PERFORM features more than 50 business and IT experts sharing real-world best practices in digital and cloud transformation. Attendees learn key insights, innovations and best practices they need to grow their career, and empower their organizations build winning digital performance strategies. PERFORM Global User Conference Perform Conference Admission Hands on Training (HOT) day Hotel Night Stay /night Airfare 2 * *Dynatrace may increase point rate for last minute bookings or other conditions that significantly increase airfare rates. Dynatrace showed exactly how our applications function from deep within the infrastructure right out to the end-user. It immediately changed our perspective on what we do. Jim Hunter, Director of Security and Monitoring at Care Tech Dynatrace Expert Services United States

14 Self Service Fast, flexible user-guided education and certification to improve product skills and use-case proficiency elearning Your applications never stop evolving. You should do the same. With the purchase of maintenance or a subscription to Dynatrace products you have access to Getting Started Training and New Release Training. Both options are delivered through virtual learning in Dynatrace University. Your applications never stop evolving Initial Training Getting Started Training elearning that is topic-focused and consumed in short modules Free w/ Maintenance or Subscription New Release Training elearning that provides an overview of what s new in each release Free w/ Maintenance or Subscription Dynatrace was a critical factor in our ability to reduce our performance testing cycles from two months to two weeks. 42 Gopal Brugalette, Performance Architect at Nordstrom, Inc.

15 Self Service vlabs vlabs provide preparation and practice environments for App Mon and DC RUM in -day or 7-day sessions. vlabs Preparation and Practice Environment, -Day (App Mon, DC RUM) Preparation and Practice Environment, 7-Day (App Mon, DC RUM) -Day Virtual Environment Access 7-Day Virtual Environment Access Certifications Dynatrace offers certification exams at the Associate, Professional and Administrator Endorsement levels along with Master Certification. Successful completion of Associate and Professional exams validate the knowledge and experience required to use Dynatrace technologies. The Administrator Endorsement validates the installation, configuration and administration knowledge for Dynatrace technologies. Certification Type Associate Certification Written Professional Certification Practical Professional Certification Administrator Endorsement Master Certification Validates the knowledge and experience required to use Dynatrace APM tools. Purchasing a Certification by using the listed FleXpoint value entitles the purchaser to one () attempt at the certification purchased. Validates deep and broad knowledge and experience with Dynatrace APM tools. This is part one of a two-part exam. Purchasing a Certification by using the listed FleXpoint value entitles the purchaser to one () attempt at the certification purchased. Validates deep and broad knowledge and experience with Dynatrace APM tools. This is part two of a two-part exam. Purchasing a Certification by using the listed FleXpoint value entitles the purchaser to one () attempt at the certification purchased. Validates the installation/configuration and administration knowledge for Dynatrace APM Tools. Purchasing a Certification by using the listed FleXpoint value entitles the purchaser to one () attempt at the certification purchased. The Dynatrace Master Certification validates you as a leader for a specific product from the design, execution, use and troubleshooting to product installation. It requires the successful completion of Professional Certification and Endorsement exams, demonstrated competency as well as significant real-world experience. TBD Dynatrace Expert Services United States

16 About Dynatrace Dynatrace is the innovator behind the industry s premier Digital Performance Platform, making real-time information about digital performance visible and actionable for everyone across business and IT. We help customers of all sizes see their applications and digital channels through the lens of their end users. More than 8,000 organizations use these insights to master complexity, gain operational agility and grow revenue by delivering amazing customer experiences. Learn more at dynatrace.com _FS_ US_af