Emergency Preparedness & Public Safety

Transcription

1 Emergency Preparedness & Public Safety Enabling Better Outcomes Through the use of Technology Omar Rashid Industry Director Government Microsoft Canada Co. Ken Mallit Solutions Architect Microsoft Corp.

2 Context Government is responsible for protecting public health and safety, property and the environment within its borders Crises require an immediate and efficient response if tragedy is to be averted Achieving this kind of agility is no easy task in a country as geographically vast and administratively complex as Canada Trend: More frequent crisis of increased magnitude

3 Cost of Selected Large Disasters Location Calamity Year Cost (in $millions) Toronto Area* Flash Floods Kelowna, BC Forest Fire Southern AB Floods Edmonton, AB Hail Halifax, NS Hurricane Juan Peterborough, ON* Flood Southern AB Flood Southern MB Flood Pine Lake, AB Tornado Northern AB Forest Fire Walkerton, ON Heavy Rain & Epidemic *Insured losses only: Insurance does not cover overland floods (only sewer backup) Craig Wakeford, Institute for Catastrophic Loss Reduction, and Public Safety.

4 Emergency Management Review & Maintenance Policies & Procedures Operations Verification & Evaluation Disaster Recovery Business Continuity Risk Assessment Operational Control Planning

5 Operational Trends Movement away from a siloed organizational view Need for tools to effectively co-ordinate operational aspects of Emergency Management Collaboration is critical and it s not just top down, enter the social Citizens are 1 st responders, citizen expectation of increased protection Interoperability is more important than integration

6 Themes Microsoft can play a role by providing A complement to what you already do A cost effective platform A familiar user interface minimizing training & support, increasing productivity A rich partner ecosystem providing subject matter expertise and systems integration Innovation Collaboration, Interoperability, Visualization Power of maps and your GIS data Social Network

7 Okanagan Mountain Park Fire August 2003, Kelowna, BC 30,000 people evacuated +200 homes destroyed 0 lives lost City of Kelowna Fire Dept. is responsible for coordinating response through regional Emergency Operation Centre (EOC) 60 agencies required to respond and deal with aftermath

8 Sunrise Propane Explosion Citizen Expectation for Information Observation: It took 6 hours for information to come through the media while videos of the explosions were posted to YouTube within minutes of the blast. Investigation on-going, 1 fatality Photo Credit: Toronto Star

9 1Yukon Lane Unified Command 1.6Km

10 Technology Investments Office 3 rd party assets Partner Solutions Cloud Services Can we leverage our existing technology investments from both Microsoft and others?

11 JEPRS Joint Emergency Planning & Response System Intuitive & Simple User Experience EOCs feature high turnover and inconsistent committee members Offline/Online capable with multiple device support Web Client for rapid-deployment and wide reach Compatible with Groove Smart Client (supporting documentation and forms) Mobile Compatibility Real-time collaboration Collaboration supported for Mapping information, Incident Reports, key contacts Real-time alerts, notification & communication As events come in, all connected personnel are notified in real-time System supports presence, instant messaging and VOIP* of EOC personnel Ease of integration ICS Protocol Supported ESRI, Intergraph & Bentley GIS Data Integration Custom FMS (Forms Management System) integration compatible Tooling for development of custom Incident Reports

12 Ease of Access Provide a Common Operating Click Picture to edit to any agency Master / user title style regardless of location Document Libraries Store reference materials for easy access for all participants regardless of location and are fully archived and logged Over the Map Collaboration Icons and symbols are enhanced by dynamic information forms linked directly to resources and events. Overlays Enables categorization of information displayed on the map for easy viewing Presence & Chat Identifies members who are online and enables instant communication via open standards Common Chat Enables rapid communication to all parties, regardless of location Records Monitoring tracks events in realtime, allowing for notification and reference

13

14

15

16

17

18 Interoperability By Design Presence Federation with OCS Support for common GIS platforms Syndicate via RSS and GeoRSS Take information from JEPRS and publish to public web site Notification with SendWordNow Send bidirectional notifications via multiple channels Radio Integration with Twisted Pair Large Canadian Police Service in JEPRS deployment phase JEPRS deployed at Mohawk Council of Kahnawake as their primary Emergency Operations Centre

19 Innovation Microsoft Surface Natural touch input New user interface Multi-touch, multi-user screen 2009 NFL Super Bowl in Tampa Bay, FL How do you monitor and maintain security, safety and emergency services for a MAJOR event, where 500K people and resources are so compacted into such a small geography?

20 Microsoft Surface FalconEye Constituent Management Super Bowl Security

21 Microsoft Vine

22 Microsoft Vine Help users send notifications to people they need to reach in emergencies Built to know the various ways to reach anyone using it, tries multiple methods until message gets through , IM, Twitter, SMS, landline phones, cars using OnStar, satellite phones Rules dictate to whom a message goes Private beta requires download but V1 won't Vine can become a node in a mesh network enabling messages to hop between users' computers as the platform tries to deliver emergency notification

23 Microsoft Vine New model of emergency communications non-linear information sharing Top down when threat is well understood Bottom up (social), grass roots when it isn t Intent is to create something that will hold up in an emergency, long term play, big investment US-only for the moment

24 Canadian Red Cross Microsoft Canada Co. has joined forces with the Canadian Red Cross (CRC) to form a National Disaster Relief Partnership Support includes largest single software grants in the history of Microsoft in Canada valued at approximately $3.4 million CDN Technology investment will increase response time, volunteer mobilization & tracking and grow the reach of CRC

25 Solutions

26 Conclusion Emergency Preparedness and Public Safety is everyone s business Microsoft & Partners are here to assist

27 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

28