ASEAN Partner Conference Global Product and Alliances Strategy Holger Reisinger, SVP LE Business

Transcription

1 ASEAN Partner Conference 2017 Global Product and Alliances Strategy Holger Reisinger, SVP LE Business

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4 Introducing Jabra Three distinct business units Large Enterprise Small / medium Enterprise Consumer

5 New Ways of working It s time to find a new way of working Inspiration for changing how you organize work and for motivating employees and co-workers to try new ways of working Conversation Concentration Collaboration Communication

6 New Ways of living It s time to find a better way of living Exploring human aspirations that move us forward, challenge us, and inspire us to accomplish bigger and better things Better balance of mind, body and soul High tech, high touch Using technology to make better choices More to better Using technology to make better choices

7 Cloud Convenience of anywhere access From owning to accessing Microsoft encourage migration Digitalization Content, comms & control Convergence of smart devices Digitalization of health Mobility Importance of the smartphone work anywhere generation Collaboration based apps The major trends enabling our business

8 CALL CENTRIC TASK BASED CALLS ON THE MOVE AUDIO ON THE GO SPORTS AUDIO INTELLIGENT AUDIO SOLUTIONS THAT LET YOU HEAR MORE, DO MORE AND BE MORE THAN YOU EVER THOUGHT POSSIBLE Driving our business by understanding use cases

9 Call Centric The more digital the customer journey is, the more digital the customer touch points become

10 Call Centric 95% of customers who have had a bad experience will share it with others and they share it with up to 15 people. 89% of consumers have stopped doing business with a company after they experienced poor customer service. Drive improved call quality back into the call centre experience SOURCE: RightNow, Zendesk & SearchEngineJournal & ITrueReview

11 Listen & talk for a living with customers over the phone Professionals with two primary work modes are conversation & concentration Overall purpose is to raise customer satisfaction The Call Centric users

12 Call Centric Users are operating in many different settings Work mode Conversation Agent Trader BPO Call centers Contact centers Trading Investment Strategic focus efficiency Civil Servant Advisor Strategic focus value creation Civil service, government IT (help desk), HR, Finance Private banking Pension Insurance Work mode Concentration

13 Call Centric Users are operating in many different settings Work mode Conversation Agent Trader BPO Call centers Contact centers Trading Investment Strategic focus efficiency Civil Servant Civil service, government IT (help desk), HR, Finance Advisor The most relevant portfolio for efficient conversations Private banking Pension Insurance Strategic focus value creation Work mode Concentration

14 BIZ 1500 completes the BIZ family BIZ 1500 BIZ 2300 BIZ 2400II

15 Call Centric Users are operating in many different settings Work mode Conversation In-house contact center Customer service Trader Trading Investment The most relevant portfolio for high value Strategic focus efficiency Internal support conversations IT (help desk) Advisor Private banking Pension Insurance Strategic focus value creation Work mode Concentration

16 A Complete Pro family Pro 900 Pro 9450 Pro 9465

17 Task based Work is not a place. It is what you do. Enter mobility

18 The task based user 69% feel that their personal productivity at the office is impacted by noise 63% state that their presentation performance is negatively impacted by tech issues 60% of it decision makers believes that the specific headset plays a vital royal in a successful employee adoption of unified communication Continue to power the productivity of task based knowledge workers SOURCES: Jabra Knowledge Worker Study by Lindberg International 2012 & 2015, Frost & Sullivan 2012

19 Internalize information & collaborate for a living to create more valuable knowledge They are knowledge workers Two primary work modes are concentration & collaboration Task based users

20 Task based users are operating under diverse conditions Work mode IN NEED FOR COLLABORATION Remote worker Flexible HUB worker Low internal mobility Desk worker Someone who is home office based. Someone who is home office based, but has the option to join a local office setting for collaboration as well as professional and social engagement. Corridor warrior High internal mobility Someone who is working at their own desk in the office more than 50% of the time. Someone who is working away from their desk more than 50% of the time. They move from meeting to meeting, physical or virtual. Work mode IN NEED FOR CONCENTRATION

21 The Jabra Evolve series is a range of headsets that enables you to be more productive, by creating a personal concentration zone around you.

22 Productivity tools for the task based user Conference calls made simple; collaboration made easy with speak series Speak 810 Speak XX Speak 510/510 + Speak 410 Stationary solution For voice music - multimedia Portable solution For voice Portable solution For voice Premium USB Speakerphone Up to 15p Middle-range USB/BT speakerphone 1-4p Entry-level USB portable speakerphone 1-4p

23 Less is more NOISE Key user and technology challenge shared between Jabra & ReSound

24 Sound experience guided by situation Using connectivity to make our solutions SMART

25 The industry landscape is changing as technology matures Call centric Task based Contact center platforms UC applications CC ecosystem integrations* Endpoints Conferencing Endpoints Multi-line terminals (turrets) Enterprise messaging Comms. platforms as a service Technology platforms and industry forums

26 Managing your networks and user experiences with value adding software With a comprehensive range of specific PC, cloud and mobile applications, enterprise tools and services, Jabra goes even further - offering users empowerment on demand. They can customize their digital devices and infrastructure and add functionalities to match their lifestyle, perform at their best, and go beyond their needs.

27 Building an eco-system with partners From cancelling to managing noise with the Jabra noise guide

28 Building an eco-system with partners Part of a premium rest system offering knowledge workers in leading companies a mental break

29 New ways of interacting #1 World s first office headset to be Cortana certified

30 Thank you.