MOBILIZING HEALTHCARE WITH VMWARE AND GOOGLE

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1 SPONSORED BY WHITE PAPER MOBILIZING HEALTHCARE WITH VMWARE AND GOOGLE Mobility plays a significant role in enabling healthcare organizations to provide excellent patient care and improved financial outcomes.

2 In 1925, Hugo Gernsback, a pioneer in radio and publishing, imagined a nascent version of today s telemedicine via the teledactyl, a sensory feedback device that would allow doctors to see and touch their patients remotely. Fast-forward almost 100 years, and the remote diagnosis and treatment of patients using telecommunications technology is not only a reality but becoming mainstream. Today, mobile healthcare services continue to evolve, offering patients convenient access to healthcare providers and faster response times when care is needed, regardless of geography. With the right mobility solutions in place, care providers can potentially see more patients, provided they have access to and can input critical patient information, in a timely fashion. The era of digital transformation An effective mobile healthcare program relies on: networks to connect providers and patients to information and services endpoint devices to collect and input data into IT systems workflow or processes to connect the components of the mobile healthcare environment and to integrate with existing IT resources Mobile healthcare systems can be expensive when built to run on large legacy IT systems. This can also impact their ability to scale efficiently. Further, as mobile healthcare expands to reach smaller organizations, such as nursing homes and clinics, the required operational skills and expenses can be considerable. Moving toward a digital healthcare workspace Cloud-based services can address the challenge of legacy IT systems, saving thousands of dollars and directly affecting a provider s bottom line. For example, the cloud enables hospitals to quickly spin-up new resources without having to go through lengthy procurement, installation, or configuration processes. Implementing a virtual infrastructure can help healthcare facilities optimize their IT resources and deliver high availability through a single, integrated, and securely managed platform. Further, virtualization improves choice and flexibility in selecting hardware and application components. While the cloud and virtualization play a significant part in driving digital transformation in healthcare, mobility is where the impact of that transformative change is exhibited. With secure, immediate access to accurate information on a variety of mobile devices, providers can make point-ofcare decisions from anywhere while optimizing the patient experience. Also, as healthcare moves beyond hospital walls and doctors offices, a digital clinical workspace that moves with care providers from off-hours emergency calls to bedside consultations enables always-available, secure, and simple access to patient information. For example, picture doctors moving from clinic duties in the morning to performing hospital rounds in the afternoon, quickly accessing patient information on portable Chromebooks. Their digital clinical workspace with all the patients data follows them around the hospital, available imme- Digital clinical workspace benefits Reduce log-in wait times by up to 10 minutes every hour for every provider Eliminate 60% of OS and application-related IT help-desk calls Enable BYO and hospitalowned mobile device programs Reduce costs and improve user experiences for non-clinical desktops Source: vmware.com/solutions/ industry/healthcare/mobilize.html 2 MOBILIZING HEALTHCARE WITH VMWARE AND GOOGLE

3 diately whenever they need access to it. At home after work, doctors can also connect to real-time clinical data with their tablets or smartphones, or securely share patient data with other clinicians. Mobility of care providers Mobile healthcare provides benefits such as: fast response to patient issues using real-time information the flexibility of anywhere, anytime provider documentation the ability to use apps tailored to specific workflows to increase focus on the patient However, the adoption of mobile technology by healthcare professionals, as well as facilities in which they deliver patient care, has also created challenges in network infrastructure, integration with existing technology, user experience, and compliance and IT security regulations. Bringing health analytics and care coordination directly to the patient by way of mobility requires a suitable wireless infrastructure. Networks carry data created by EMRs, radiology images, and data from IoT devices between the hospital and the data center, which is increasingly in the cloud. A robust and reliable network that supports mobility can often mean an expensive revamp of existing infrastructure and, for new facilities, a significant amount of planning to include the required network capabilities. Adding additional complexity is consumerization, where users expect to have the choice among any device while having access to critical work apps and data. Some hospitals have avoided the bring-your-own-device model (BYOD), opting instead to put enterprise-owned devices in the hands of every doctor or staff member who needed one. This helped with communication and access to patient data while inside the facility, however added significant provisioning, management, and operating costs. Also, as doctors move around facility grounds and beyond, they can become frustrated by the limited network reach of devices, as well as the need to carry both personal and work devices. The user-defined workplace can also create significant challenges for the IT, compliance, and security departments. For example, doctors using their smartphones might be checking or posting to Twitter one minute and discussing patient information with a colleague the next. Perhaps a doctor encounters a patient with an unusual rash and decides to snap a quick photo to share with a specialist, realizing later that the patient photo is stored alongside family vacation pictures. Managing mobility Chrome OS has increasingly become the device of choice to help mitigate some of these healthcare mobility challenges. One reason for its growing popularity is the ability to run Android apps on Chromebooks. This capability extends the reach of healthcare providers already developing Android mobile apps or integrating commercially available offerings into their workflow. Many EMR systems now have Android versions that enable providers to more efficiently carry out specific workflows, such as medicine administration or phlebotomy. The mobile device can replace a workstation on wheels that can, for 85% The worldwide average of smartphones powered by Android OS Source: IDC, May MOBILIZING HEALTHCARE WITH VMWARE AND GOOGLE

4 example, scan patient wristbands and guide providers through the workflow for each patient. Google and VMware have worked closely together since 2014 on implementing Android into the enterprise, and are collaborating on advancements to unify endpoint management for IT while delivering a unified access experience for end users. This empowers organizations to move away from siloed application and device management strategies to embrace digital transformation better. Hospital IT departments can deploy Chrome OS devices alongside other endpoints to reduce total cost of ownership without compromising security. Some of the key benefits of using Chrome devices include speed, security, simple deployment, and integration with existing environments. In 2017, Google launched Chrome Enterprise, offering a host of features, including access to enterprise app storefronts, in-depth security controls, 24/7 support as well as integration with cloud and on-premises management tools, and VMware Workspace ONE. The adoption of Chromebooks in the business and consumer markets has grown considerably. The benefits of ease of use, quick startup time, and affordability provide a solid foundation for a robust digital clinical workspace that streamlines access in combination with Workspace ONE. Also, this digital workspace offers a framework to give clinicians and staff members access to any application cloud, web, virtual, and native without compromising security. Many healthcare organizations realize the reliability, power, and time to value that Chromebooks provide. They are deploying Chrome OS-powered devices and virtualizing business and clinical software applications to support the mobilization of nurses and caregivers. They are moving away from expensive traditional computing devices that can be slow to boot and that often require time-consuming staging, which slows productivity and frustrates caregiver teams. Chromebooks ship with a broad range of enterprise security capabilities sandboxing, data encryption, and verified boot making it a secure and enterprise-ready solution. Many Chromebooks even offer hardware-based security to protect against malware and other threats. With the integration of Workspace ONE, IT administrators can further secure Chrome OS devices by: managing auto-updates configuring data loss prevention policies performing remote actions, such as wiping corporate data from the device if it is lost or stolen Healthcare providers and hospital staff today work on multiple form factors and increasingly with emerging technologies such as IoT. They expect to be able to work anywhere, at any time, and from any device. They also expect a similar experience when accessing work apps, whether they re using a desktop machine, laptop, tablet, Chromebook, or smartphone. Unified endpoint management (UEM) solutions provide a holistic approach to managing all endpoints. UEM combines traditional client management of desktop and PC systems with a An industry-first partnership The combination of VMware and Google empowers the next generation of mobile care providers to be efficient on any device. 4 MOBILIZING HEALTHCARE WITH VMWARE AND GOOGLE

5 modern enterprise mobility management (EMM) framework to manage any endpoint from desktop and mobile to IoT and seamlessly scale as the business grows. Case study: Caregivers use Chromebooks Chapters Health System (CHS) provides post-acute, palliative, and hospice care to patients in west-central Florida. Most of Chapters nurses and caregivers are mobile; they visit patients in hospitals, assisted living facilities, or in their homes. The CHS IT team makes the software, connectivity, and hardware provided to caregivers as transparent as possible, empowering them to spend less time on technology and more time caring for patients. CHS virtualized its clinical and business software applications and provided caregivers with 4G Wi-Fi devices to ensure they stay connected. Before moving to Chromebooks, caregivers used Windows notebooks. A long staging process for new machines, the bulkiness of the devices, and device management challenges affected productivity and frustrated both IT support staff and caregivers. With the Windows notebooks, users had to deal with long boot times resulting from multiple logins, connecting to their VPN, and loading applications. With Chromebooks, boot time was dramatically reduced, allowing caregivers to access clinical data quickly. Compared to the setup time of a traditional notebook computer, the Chromebook is provisioned in less than five minutes. Because each caregiver can get his or her specific user experience on any Chromebook, devices can be shared. The power of the digital workspace and mobility As more enterprises launch digital transformation initiatives, Android represents a cost-effective, user-friendly solution to address a growing list of needs. When coupled with a sophisticated platform like Workspace ONE, secured Android OS devices provide hospitals with new opportunities to enhance provider productivity and satisfaction, resulting in improved patient experiences and, ultimately, better patient care. VMware Workspace ONE delivers and manages applications on Android, Chrome OS, and Chromebook devices by integrating identity, applications, and EMM. Leveraging Chromebooks and new capabilities from Chrome Enterprise can provide centralized management and security efficiencies, lower total cost of ownership, and improved end-user productivity to transform healthcare. There has been an increase of use cases built around mobile devices that support improved clinical workflows and enhanced security to help support compliance requirements. Because of this, private practices, hospitals, and other healthcare facilities are enjoying a more accessible path to implementing mobile devices across the enterprise. Providers and staff can now effectively and efficiently leverage the power of Android, Chrome OS, and Chromebooks to simplify communication and to personalize healthcare for their patients. Try Workspace ONE Hands-on Labs Test drive VMware products in minutes. Hands-on Labs allow you to evaluate the features and functionality of VMware products with no installation required. Visit Hands-on Labs 5 MOBILIZING HEALTHCARE WITH VMWARE AND GOOGLE