ITSM & SAM: A Key Partnership

Transcription

1 Slide 1 ITSM & SAM: A Key Partnership Omni Sterner Axios Business Development Manager Ed Perez Axios Solution Consultant

2 Agenda Slide 2 The Business Challenges Sample Approaches Benefits of Integrations ITSM & SAM Success Stories Who we are / What we do Q&A

3 Slide 3 The Challenges

4 Slide 4 The Challenges Within the World of IT has changed. Go Faster Go Digital Be Secure Break 80/20 Timelines are shorter. The business requirement to embrace digital transformation. The frequency of an IT breach is growing. Innovation dilemma versus current budget.

5 Slide 5 What s Stopping You? Go Faster Manual & Complex Go Digital Users Expect More Be Secure Lack of Data Break 80/20 Effective Automation

6 Slide 6 Focusing on Outcomes

7 Audit Ready: Be Secure & Break 80/20 Slide 7 68 % $100, > 2 Audits Per Annum Avg. Audit Cost Audit Duration (Months) Multiple Discovery Tools Automation Un-Prepared Complexity Compliant Data Optimization

8 Slide 8 Top Audit Happy Vendors

9 Prepare for Vendor License Audits Slide 9 1 `2 `3 `4 What s installed Normalize the data Reconcile the data Audit Ready 5 Optimize What you have

10 1 What s installed Slide 10

11 1 What s installed Slide 11 good IT asset discovery is essential for successful software asset management.

12 `2 Slide 12 Normalize the data

13 `2 Slide 13 Normalize the data 75% of IT organizations will fail in their configuration management efforts due to lack of standardization. Gartner*

14 `3 Slide 14 Reconcile the data

15 `3 Slide 15 Reconcile the data

16 `4 Slide 16 Audit Ready

17 `4 Slide 17 Audit Ready three-quarters of respondents were found to be out of compliance with their software contracts while 20 percent reported that software audit costs topped $1 million last year.

18 5 Optimize What you have Slide 18

19 5 Optimize What you have Slide 19

20 5 Optimize What you have Slide 20 Enterprises that implement software usage capabilities will achieve savings of 5% to 25% (of overall software spend) in the first year alone.

21 Shift Left: Go Faster & Go Digital Slide % 12 % 40 % Budget dedicated to KTLO ROI realized Shadow IT Remedial Action Self-Service Automation Interaction Vs Resource KB Vacuum 1 st Line Automation Collaboration

22 Shift left Slide 22 3 Intelligent Automation 1 Empowered Service Desk `2 Empowered End Users

23 Slide 23 1 Empowered Service Desk

24 Slide 24 `2 Empowered End Users

25 Slide 25 `2 Empowered End Users Stay informed Track your request through it s lifecycle (Request, receipt, deployment) Be aware..know the cost to your department.

26 3 Intelligent Automation Slide 26

27 3 Intelligent Automation Slide 27 Automate HR data population Define and automate system type definition Major Retailor realized +3 Million savings in the first year alone by implementing automation within their ITSM environment

28 Slide 28 The Common Theme? The Right People The Right Tools The Right Processes Skillset/expertise Changing mind-sets/attitudes Silos No tools Too many tools No longer fit for purpose Do they exist? Are they aligned? Are there regularly reviewed?

29 Benefits of Integrating ITSM and SAM Slide 29 Reduced Costs Reduced Risk Improved Service Aligning purchasing with business demand Maximize the utilization of assets Avoid License Fines Mitigate Software Security Risks & Avoid Breaches Avoid outages & minimize downtime Leverage SAM & ITOM data within ITSM

30 Slide 30

31 Facilitating flexibility in a highly regulated environment Slide 31

32 Who We Are & What We Do Slide 32 Established in 1988 & Privately Owned Over 250 staff in 21 Countries. Global Customer Base SaaS & On-Premise Solution. 100% Focus on Service Management (ITSM, ITOM & BSM) Continuous Investment in customer driven R&D. Consistent Organic Growth Champions in Enterprise Software Vendor Landscape 16 consecutive years on the ITSM Magic Quadrant 1 st in 5 Categories Enterprise SaaS ITSM Vendors 1 st Vendor in the world to achieve all 16 processes

33 A Global Reach. Slide 33 Regional Sales Hubs Melbourne (AUS) Amsterdam (NLD) Dubai (UAE) Brussels (BEL) Herndon (USA) Moscow (RUS) Ontario (CAN) Sao Paulo (BRA) Munich (GER) Milan (ITA)

34 Slide 34 BE AWARE MONITOR & ALERT SERVICE VISIBILITY & INSIGHT RESPOND VISUALIZE & MAP UNDERSTAND & INVESTIGATE DISCOVER & CAPTURE TAKE ACTION & RESOLVE COMMUNICATE IT HEALTH CONFIGURE & MAINTAIN SELF-MANAGE PROVISION & METER EMPOWER SELF-SERVE SECURE & PROTECT DELIVER

35 Slide 35 Want to understand your maturity?

36 Slide 36 Thank You! Omni Sterner Business Development Manager, Axios Systems Ed Perez Solutions Consultant, Axios Systems us at Tweet us