Think Hub. Unit 1A, Plot 13, Road 11,Sector 11,Uttara Model Town,Dhaka

Transcription

1 Think Hub Unit 1A, Plot 13, Road 11,Sector 11,Uttara Model Town,Dhaka Thinkhub is a Bangladeshi IT services company, whose strategic focus is on attracting and retaining the best corporate IT infrastructure services in Bangladesh, and on creating strong and lasting partnerships with companies, who wishes to optimize the complete lifecycle of IT projects. Thinkhub Services is represented throughout and their growth strategy is based on partnership - a federation model. That is, a 'family' of companies that are bound together by good will, mutual trust and understanding, unlike the typical global IT players that have been created through acquisitions, and is based on economic calculations and management tools. Our clients include the Government and Private companies. Our clients are characterized by being focused on their goals, performance effective and achieve their business objectives by the use of mission critical IT systems. Our employees are highly skilled and highly experienced specialists, with personal skills such as pragmatism, a totalitarian view on their work and focus on values-communication - this is IT professionals who love their work and this is echoed in their work with colleagues and clients. We do not participate in projects as subject matter experts on the customers business, but rather as IT specialists, who are capable of transforming business needs into IT solutions, that effectively and efficiently supports the business processes

2 vision: 1. quality and Value. 2. Value and Guided Strategy. 3. Process Based Approach. 4.Community Products: 1. Corporate Network, data center and IT Infrastructure solution. 2. Corporate IT Solution. 3. Call Center Solution. 4. IP PBX & IP Telephony Solution. 5. Customer Q Management Solution. Our Strength: 1. Strong Domain Knowledge and regional experience. 3. Strong Organized & Scalable infrastructure to handle large volume. 4. Trained and Qualified staffs. 5. Round the clock Support. 6. Quality and Control Cell.

3 A solid investment for the customer We help our clients optimize their business processes through the use of IT that s why we re here. The investment made by our clients has historically been very profitable. But our job is not done until we have conveyed the how and why, to the client as well as the strategy behind the optimized solution.. Thus, we measure the quality of our work by our ability to explain what we have achieved. This constitutes our value add, and it justifies our existence in the marketplace. Infrastructure Solution Whether 24x7 support or % system uptime is needed, thinkhub 's engineers have the expertise to design, enhance and manage your network infrastructure. We deliver LAN, WAN, wireless, remote access and security solutions based on industrial strength network operating systems and equipment. We leverage your network with industry-leading solutions to give you the competitive edge needed for tomorrow's connected world. Services: Network Design and Implementation Secure Remote Access Solutions Network Management Solutions High-speed Data Network Design and Implementation Wireless Network Design and Implementation Network, Messaging, Unified Messaging and Database Administration Support Helpdesk Support Services Secure Videoconferencing Solutions Structured Cabling

4 Corporate Solutions Whether you are looking to better address the needs of your customers, business partners, or employees, thinkhubs has the proven talent to turn your ideas into reality. Through custom Internet and intranet-based solutions, thinkhubs leverages the latest technologies to better enable your organization to build those relationships - securely, effectively and efficiently. Services: ERP / CRM: Microsoft Dynamics CRM / Great Plains Solutions Microsoft Enterprise Project with Management Hosting Solutions (Dedicated / Shared / Co-Location) Hosting Solutions (Websites, , SharePoint Services) Managed Services - IT Outsourcing (Network, Telecommunications, VoIP, Servers, Desktops, Patch Management, Anti-Virus, Backups, Disaster Recovery, Helpdesk, Custom Development) Disaster Recovery / Business Continuity Solutions Cloud Technologies / Assessment Virtualization, Server Application, Data Center Office 365 (Office, Exchange, SharePoint, Lync) Website and Portal Development IT Investment Management and Acquisition Support Strategic Visioning Call Center Solution Founded by Call Center industry experts of Bangladesh in 2010, Thinkhub specializes in all aspects of Call Center and Telecommunications Consulting. We work with top management to develop plans that align operational practices with corporate vision - combining business savvy and technical

5 acumen to provide the very best in strategic planning, assessment, and operational improvement services. Whether you want to consolidate your far-flung national Call Centers into one centralized location, align business objectives with Call Center operational practices, or analyze your existing telecommunications systems against future goals, Thinkhub can help you. We are offering Hosted Call Center service for your company, Customers will call at your numbers, call you will be routed to our call center and our agent will provide service to your valuable customers. Which can save your money, cut the hassle as well as extra recruitment for call center purpose. Our offerings include Strategic Planning, Call Center Assessments and Solutions, Telecommunications Assessments, IT Assessments, Workforce Optimization, Outsourcing Management, Custom Training Programs. Thinkhub offers a complete Contact Center solution giving access to the Asterisk IP PBX applications: vocal announcement, user authentication or language selection Asterisk contact center solution is capable of handling inbound and outbound campaigns, and let managers control every aspect of the Contact Center. The best advantage for using Asterisk in a contact center is the flexibility due to the open source license. Asterisk contact center solutions allows you to control the distribution of your inbound calls and to reduce processing times for higher customer satisfaction. Outbound & Predictive dialer Scripting Tool Inbound & IVR Management Supervision Reporting Quality monitoring IP PBX We are Offering Asterisk Based IP PBX Solution for budget customers, Cisco Call Manager for Corporate customers, We also offering one amazing product for SME. Q Management Solution Customer Flow Management links the service points together, helping managers understand the dynamics of the customer s visit and ultimately his experience. It stresses the importance of planning and monitoring the customer s entire visit, also capturing data and information at each point of contact with a member of staff or self-service point to manage operation and drive efficiency.

6 Why Q Solution? Proven business results. In the short-term Customer Flow Management can increase sales and productivity by up to 30% and decrease costs by up to 30%, all with an with an enhanced customer experience in focus. Global experience and presence. Hospitals, banks, retailers and government organizations apply our methodology every day across the globe. Software Development: Thinkhub offers Custom Software Development Services, E- commerce solutions, Custom Application Development, Web Application Development, Android Application Development, IOS Application Development, amongst a host of other services to cater to the businessneeds of your organization. As a software development company we strive to ensure that your business benefits as greatly as possibly from cutting edge technology, faster implementation of ideas and optimum utilization of resources Company Incorporation: Our organization registered on 2009 under Dhaka City Corporation Registration Number: VAT Registration Number : area code Gulshan Division. ERC Number List of licenses from BTRC : 1. Call center ( Domestic, International and Hosted )and BPO license form BTRC.( BTRC/LL/CC(548) Think/ ) 2. IPRS 3. Short code. Our Banks:We are Operating Account with two Banks of Bangladesh: 1. Brac Bank Ltd.

7 2. Shahjalal Islami Bank Ltd. Authorized Distribution ship: 1. Sole Dsitributor of Acronis( 2. Authorized Reseller of Intel Securities. 3. Bangladesh Partner of Altitude. 4. Cisco Partnership. Our Customers: currently we are serving very few Customers who are as below: 1. Maxim BD( Backup and Security Solution) 2. Japan International Cooperation Agency JICA.( Backup and Security Solution) 3.TRCL( Tele Medicine Reference Center Limited)( Call Center and IVR Solution). 4. BAB SA( Zain services, hosted Call Center Service) 5. Qmatic asia limited and Q Solution( Network,Backup Solution and Managed Service Operation). 6. Inland Technologies Limited.( Managed IT services for corporate Offices. ) 7.Billing Solution( Many Small Customers). 8. Textune SDN Bhd, Malaysia( Billing Portal). 9. Diverse Style Limited( Corporate IT solution and Managed Service including Web). 10. Medico Hospital( Network, FTP and IP PBX). 11. Chung Hua Aluminium Industry Ltd.(Corporate IT infrastructure at Uttara, Dhaka Head office). 12. Wafa Corporation, Labuan, Malaysia. ( Managed IT Services.) 13. Thinkhub Infotech Services BVBA,Belgium. 14. Dhaka Darbar Resturent LLC, Dubai,UAE.( Restaurant Management Software). 15. Shrabony Knitwear Limited.

8