Teknologi Pentadbiran

Transcription

1 1. Pentadbiran Pusat USM. Disediakan: HajiMhd Ramli Mehat Ketua Penolong Pendaftar Unit Pembangunan Teknologi Maklumat Jabatan Pendaftar 28 September 2004 Sasaran KBO Zero defect illiterate technology Repositori Maklumat & Keputusan lalu p6 p3 Staf berskil Fully knowledge Base Leading organization. Infostruktur and Infrastruktur. Prosedur dan peraturan terbuka. p7 p4 Penjanaan teknologi terbaru. Kawalan sumber. Multitasking. p5

2 Slide 2 p4 p5 p6 p3 WFD dan Peraturan hendaklah didokumentasi secara terbuka dan boleh dicapai oleh pegawai dan pelanggan ptmstaf; 28/09/2004 Staf dan pegawai mempenyai pengetahuan untuk mengendalikan semua tugas organisasi walaupun dalam keadaan sesak dan rumit. ptmstaf; 28/09/2004 Staf dan pegawai hendaklah mahir untuk aplikasi teknologi pejabat dan IT dan tiada lagi staf yang tidak celik teknologi. ptmstaf; 28/09/2004 keputusan dan diputuskan oleh CEO dan mana keputusan secara lisan hendaklah dicatatkan untuk keperluan masa depan ptmstaf; 28/09/2004 p7 berteknologi masa depan ptmstaf; 28/09/2004

3 2 Sejarah Evolusi Pembangunan Electronic Accounting Machine Data Processing. Information System Information System & service. Enterprise Wide Information Utility. Knowledge Worker Knowledge Organization. Persekitaran kompetetif Menjadi peserta global Fokus kepada komuniti. Kecekapan. Barangan /perkhidmatan dengan jenama teguh. Agenda Sosial Basmi kemiskinan tegar Kemakmuran ekonomi boleh dimanfaatkan kepada semua. Tiada kelompok yang terpinggir dari arus perdana pembagunan p8 Y.A.B Dato Sri Abdullah Ahmad Badawi (Menteri Kewangan) Globalisasi Kompetitif Literasi Perdaganagn

4 Slide 4 p8 kemiskinan ILMU ptmstaf; 29/09/2004

5 3 Best Practices in KPI Goh Swee Seang It is assumed that measurement provides a means of capturing performance data which can be used to inform decision making. Equally important is that people respond to performance measure and they modify their behaviour in an attempt to ensure positive performance outcome even if it means pursuing inappropriate courses of action.

6 4 Gambarajah Ciri-ciri KPI Platform Capai MiSi Perdana Menteri Organisasi Berasaskan Pengetahuan (Knowledge Base Organization.) KBO boleh dikesan dengan : Indeks Prestasi Utama (KPI) p9

7 Slide 8 p9 Key Performance Index ptmstaf; 29/09/2004

8 5 Platform Capai MiSi Perdana Menteri Petunjuk Prestasi Utama (KPI) p10 Performance Measurement System (PMS) Planning Control & Evaluation Managing Change Communication Measurement & Improvement Resource Allocation Measurement & Motivation Long-term Focus Performance Index Performance Indicators Platform Model PMS An Integrated Model Performance Measurement System (PMS) Strategy Development and Goal Deployment (senior Management) Key Result Area (KRA) Key Performance Indicators Process Management and Measurement (PPM) Process Measure Output Measure Performance Appraisal and Management (PAM) Performance management Performance appraisal p12 p13 p14 p15 p16

9 Slide 9 p10 Key Performance Indicators ptmstaf; 29/09/2004 Slide 10 p12 p13 p14 p15 p16 tentu kawasan liputan pencapaian yang akan menentukan kejayaan dengan cemerlang ptmstaf; 29/09/2004 The Actual measure used to quantitatif assess performance againt CSF. There are should be one KPI for each CSF) ptmstaf; 29/09/2004 Include measurement of input process and output. including input of supplier ptmstaf; 29/09/2004 Monitor activities of the process & motivate people within the process ptmstaf; 29/09/2004 report the result of process and are used to control resurces ptmstaf; 29/09/2004

10 6 Keperluan Pelaksanaan KPI Defined clearly and simple to understand Development from strategy and related to specific goals. Timely and accurate feedback Fast feedback and close to management loop Can be influence or control by user alone, in corporation with others. Relevant and have explicit purpose Organizational Excellence Framework

11 7 Pendekatan Baru Pentadbiran KBO CATS `e-track Repository Channel Solution (Penyelesaian saluran pentadbiran.) Reviving Channel Relationship. p17 Proven,Flexible Management solution. Visibility Across the Enterprise. Fast Partner and success. Upgrade to new platform. Convergences of channel Management Technology. Support how customer prefered. Present a consistent, effectivebrand across channels. Convergence of Relationship management. Vertical Demand chain Integration Service to succeed. Bagaimana Untuk Percepat Kepasaran Get early adopters to lead the market. Listen faster. Translate new feature into solution. Make it easy to retrieved Distribute expertise quickly. Measure progress and optimize.

12 Slide 13 p17 alumni & pesara ptmstaf; 29/09/2004

13 8 Bagaimana Untuk Percepat Kepasaran Applikasi Client 1995 IVR 1996 Web 1999 SMS 2004 WAP MES VxML CTI 2006

14 9 Model Hirarki Sasaran KBO Zero defect illiterate technology Repositori Maklumat & Keputusan lalu p25 p26 Staf berskil Fully knowledge Base Leading organization. Infostruktur and Infrastruktur. Prosedur dan peraturan terbuka. p27 p23 Penjanaan teknologi terbaru. Kawalan sumber. Multitasking. p24

15 Slide 18 p23 p24 p25 p26 WFD dan Peraturan hendaklah didokumentasi secara terbuka dan boleh dicapai oleh pegawai dan pelanggan ptmstaf; 28/09/2004 Staf dan pegawai mempenyai pengetahuan untuk mengendalikan semua tugas organisasi walaupun dalam keadaan sesak dan rumit. ptmstaf; 28/09/2004 Staf dan pegawai hendaklah mahir untuk aplikasi teknologi pejabat dan IT dan tiada lagi staf yang tidak celik teknologi. ptmstaf; 28/09/2004 keputusan dan diputuskan oleh CEO dan mana keputusan secara lisan hendaklah dicatatkan untuk keperluan masa depan ptmstaf; 28/09/2004 p27 berteknologi masa depan ptmstaf; 28/09/2004

16 10 DGSS

17 11 Keperluan Fizikal : WiMAN Induk Kesihatan Kejut IPPT Keperluan Fizikal : WiMAX

18 12 Keperluan Fizikal : IP Image Capture Keperluan Fizikal : Security Access System

19 13 Keperluan Fizikal : BioMATRICS Recognition IRIS Recognition Fingerprints, voice and facial recognition, hand geometry, and keystroke analysis Keperluan Fizikal : Blade Server 64Bit / Xeon

20 14 Keperluan Fizikal : High Performance Computer (HPC) Keperluan Fizikal : Aplikasi 64Bit

21 15 Keperluan Fizikal : Bar Code Keperluan Fizikal : Agen Replicate Server /Mirror

22 16 Keperluan Fizikal : Giga Network Keperluan Fizikal : Telefoni

23 17 Keperluan Fizikal : Telefoni Over Satellite Keperluan Fizikal : Time-Devision Multiplexing over IP

24 18 Keperluan Fizikal : Bluetooth / GSM Keperluan Fizikal : Bluetooth

25 19 Keperluan Fizikal : Bluetooth Penghargaan

26 20 Penghargaan