ISM Travel & Events 2017 June 12-14, 2017 Miami, FL

Transcription

1 ISM Travel & Events 2017 June 12-14, 2017 Miami, FL Keep Your People Informed by Providing Duty of Care to All Employees Bruce McIndoe, CEO, ijet International

2 Learning Objectives Agenda Global Perspective - Beyond Travelers People Risk Management (PRM) Maturity Model Risk Management Approach Prepare Monitor Respond Personnel Security People Risk Management (PRM) Toolkit Q&A

3 Trends in Global Events

4 Increased Focus on Travel Risk Management # of Alerts Published - 8/1/2011-7/31/ Managers: Need to Do More 78% of travel managers plan on making traveler safety and security a higher priority Year 1 Year 2 Year 3 Year 4 Year 5 Sources: The Digital Business Traveler, Sabre & GBTA Foundation Report, June 2016 GBTA Business Traveler Sentiment Index, GBTA & AMEX, October 2015 ijet Risk Intelligence Alert Data Travelers: Not Doing Enough 36% of business travelers agree that travel security officials do an excellent job of ensuring safety

5 Types of Threats Impacting Operations Globally Threats can impact all types of assets People, Locations, Supply and Information! Sources ijet Risk Intelligence Alert Data

6 No Longer Just Over There Closer to Home

7 Continued Global Threats Closer to Home Sources ijet Risk Intelligence Alert Data More likely to impact all personnel, not just travelers.

8 How Do We Manage RISK? For Everyone!

9 People Risk Management (PRM) is a well defined process to identify risks, prepare personnel, monitor & communicate threats, and respond to incidents as they arise Feedback Planning Training 24x7 Monitoring Incident Response Proactive Reactive

10 People Risk Management Key Process Areas Overarching KPAs Management KPAs Infrastructure KPAs Same model as TRM3 focusing on all personnel, not just travelers.

11 Risk Management Approach

12 Risk Management Approach P R E PA R E M O N I TO R R E S P O N D Location Intelligence Risk Assessment Training Drills & Exercises Emergency Preparedness Business Continuity Pushed Real-time Alerts Location Awareness Safety check-ins Two-Way Communications 24x7 Ops Center Medical Assistance Security Assistance Incident Management Crisis Management (C) IJET International, Inc. All rights reserved. ijet

13 How Do We Keep All Our People SAFE?

14 Personnel Security 1) Plan Ahead 2) Educate 3) Practice 4) Revisit Plan Document a plan Practice emergency, medical & cyber protocols Educate your people on that plan Revisit plan to incorporate lessons learned

15 The Downside Of Being Unprepared Financial Courtroom Battles Insurance Adverse Publicity Brand Erosion Damaged Reputation Negative Impact on Staff Retention and Recruitment

16 People Risk Management Toolkit

17 PRM Toolkit The Basics! Intel Intel Intel (Dynamic, Intrinsic, Bespoke) Incident & Crisis Communication Plan PRM3 (People Risk Management Maturity Model Assessment) PRM Solution Personnel Location Aware Office, Trip and Assignment Pushed Threat Alerts Granular and Specific Communication (2-way!) 24x7 Response (Security, Medical and Cyber)

18 Procurement Considerations 1. Horizontal versus Vertical Solution Supports Evolution 2. Ability to create Enterprise Brand Reduces vendor lock-in 3. Mobile First products Higher adoption and utilization 4. High-quality Warning & Alerts Content Reason to Use 5. On-line training and 24x7 support Happier Users 6. Information Security ISO and Data Privacy 7. Open Interface for 3 rd Party Integration Data and Tools

19 Questions? Bruce McIndoe, CEO ijet International, Inc ext: 265