Guidebook: Order Processing. 9Automating Fax, & EDI Orders Is a Brilliant Business Move

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1 Guidebook: Order Processing 9Automating Fax, & EDI Orders Is a Brilliant Business Move

2 9 Reasons Automating Fax, & EDI Orders Is a Brilliant Move 2 LET US COUNT THE WAYS The overall success and competitiveness of a company can be directly tied to the efficiency of its order management process. If you re fed up with the low visibility, high costs, and inefficiency of fax, and EDI order processing, here are 9 reasons why order processing automation is a brilliant business move for your company. 01From a business standpoint, it s pretty cut and dry automated order processing is a cost saver. Error disputes, late invoices, manual tasks, low productivity and maintaining infrastructure can add up quickly. Automation significantly reduces these costs by allowing all orders to be handled, processed and tracked electronically. On average, Esker customers save up to 70% on processing costs. $ Automation Saves You Money What s the difference? The total cost of processing an automated order ranges from $1-$3, compared with $30-$60 to manually process an order. 02 Orders Get Processed Faster The faster an order is captured and accurately fed into the supply chain, the more time customer service, production planners, and logistics management have to coordinate the delivery of goods and eliminate extra costs. Any delays in printing, routing or verifying can result in extra shipping and restocking costs, and even write-offs. Slow and expensive? No thanks. Automation, on the other hand, accelerates order processing by accurately capturing order information, validating and archiving it, then linking it back into the ERP system. The hard numbers Companies using Esker s automated solution are able to process orders up to 80% faster.

3 9 Reasons Automating Fax, & EDI Orders Is a Brilliant Move 3 Easily Handle Customer Claims 03Esker s dashboard metrics go beyond visibility into sales orders to provide clear and up-todate information on the number of complaints awaiting resolution as well. Using the same interface as their customer orders, CSRs can create, manage and track customer issues electronically while maintaining full process visibility from order creation to product reception. With immediate access to documents, CSRs are able to quickly answer order status inquiries and maintain good relationships on the customer side, while also improving collaboration and job satisfaction on the company end. Instant communication You and your customers can easily chat directly via an online customer portal to quickly clear up any discrepancies or questions. Accuracy Rates Are Improved 04The cost of reproducing a single order because of an error can run as much as $200. In some industries, it can cost more like food and beverage (which involves perishable items) and life sciences (which involves patient safety). Thankfully, virtually all errors can be eliminated via automation. Working hand-in-hand with integrated character recognition technology and cross-checking data against your existing databases, Esker s solution quickly and accurately finds and extracts all relevant order data. The bottom line By keeping all orders electronic, Esker helps companies increase their data entry accuracy rate up to 99%. Empower Customer Service Staff 05Customer Service Representatives (CSRs) are intelligent and driven yet most of the time they re forced to perform unskilled manual tasks. That s a problem, but not one automation can t solve. Esker automatically captures, validates and archives all order information electronically, making manual data entry unnecessary. Free from tedious tasks, CSRs gain valuable time which can be spent on higher-value tasks as well as elevate their careers with newfound knowledge on the tools and skills necessary to run an efficient O2C process. Increased productivity Automation frees staff time up to 65%, allowing your staff to focus on more value-added tasks such as resolving customer claims and fostering customer relationships.

4 9 Reasons Automating Fax, & EDI Orders Is a Brilliant Move 4 06 Facilitate a Better Customer Experience Customer service teams that are free to focus on activities beyond manual data entry are able to deliver a topnotch customer experience every time. Esker s automated solution further enhances the customer experience by providing customers with a self-service portal that allows for instant communication, effortless ordering and easy-to-use dashboards. Providing an open line of communication and range of self-service options, Esker s online customer portal enables easy communication and collaboration between a company and its customers ultimately leading to an elevated customer experience. Effortless ordering Customers can accurately place orders via the online portal directly from your e-catalog of services and/or products. They are also able to reload past orders and save valuable time when ordering the same items on a regular basis. 100% Visibility. 100% of the Time. 07With every manual touch point, companies lose crucial visibility within order management. This leads to budgeting, planning and forecasting issues, and makes it hard to prioritize urgent orders and efficiently manage customer issues. Automation brings full control and transparency to every phase of order processing with customizable dashboards and packaged KPIs to help facilitate daily tasks, monitor performances, and react quickly to prevent problems or spot opportunities early. Live metrics tell you where you stand in your daily workload (e.g., number of orders to validate, approve, reject, etc.), allowing every action to be more strategic. Happier customers Esker improves visibility for supply chain owners in order to mitigate risk, cut costs and meet or exceed customers SLAs.

5 9 Reasons Automating Fax, & EDI Orders Is a Brilliant Move 5 Manage Growth Without Growing Staff 08Bringing on additional staff is one option companies have to manage growing order volumes. Unfortunately, no matter how effective you are at processing paper, it does little to strengthen customer satisfaction or order accuracy. Automation creates a more flexible and scalable workforce as order volumes and business trends fluctuate by allowing you to process higher volumes of orders, faster and with more accuracy, without the added costs of headcount increases. Balanced workload Esker equips you with a cost-effective and sustainable solution to effectively handle growing order volumes. Take IT Out of EDI Exception Handling 09EDI orders with exceptions comprise around one-third of total EDI orders. Because they require human intervention to be resolved, the CSR team is often forced to rely on IT for help. That s not good for anyone. How does Esker fix this? By capturing data from incoming EDI orders and creating a human readable PDF. CSRs can complete or correct data and start the workflow as usual eliminating dependence on IT. Best of all, it s all done through the same interface, meaning CSRs can locate any order (even EDI) quickly and easily. Esker is a worldwide leader in cloud-based document process automation software. Organizations of all sizes use our solutions to automate critical areas of business communication. After 30+ years of field experience, we have helped over 11,000 companies around the world improve operational efficiency. Our headquarters are in Lyon, France, but we re located just about everywhere paper needs quitting. Learn more: Download our white paper, Automating Fax, & EDI Orders in an ERP Environment. ERP Painless integration Esker s Order Processing solution can easily be configured to work with a wide range of IT installations at your own pace no need to change your existing EDI or ERP infrastructure.

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