Découverte Office 365 pour les partenaires Microsoft. Clara Maldonado: Partner Channel Development Manager Cloud

Transcription

1 Découverte Office 365 pour les partenaires Microsoft Clara Maldonado: Partner Channel Development Manager Cloud

2 We need to move between plans as our needs and business grow. We expect the ability to combine plans to meet our needs without worrying about which plans work together. Simplify the upsell and crosssell process More simple onramps to the cloud, to get customers started. Choosing the right plan for me & my employees needs to be easier. I need functionality available in the Enterprise plans Fewer blockers and dead ends in the sales process no gotchas or catchs Need a simpler and more cost effective way to sell Office apps to SMBs

3 The Modern Workplace

4 The Modern Workplace Outcome Deliver info on your device, wherever you are IT without worries, secure IT brings added value instead of being a cost Agility: Innovation not blocked by investment needs Attract Gen-Y

5 Office 365 Components New Office 365 SKU s Good-To-Know Q&A Office 365 in Open Trust, Privacy, Security

6 Cloud Services Perpetual Always up-to-date Office + Cloud Services 2013 versions Office on-premises

7 Better for Customers Better for Resellers Always latest version of Office Most complete version of Office Install on 5 devices (PC s/mac s) per user Word, Excel, PowerPoint on Mobile Devices & ipad 1TB OneDrive for Business (Managed Box, DropBox ) Less file server back-up challenges Partner Model via Distributor Tech Data Margin = Price at Tech Data - Retail Price Office 365 = Recurring Revenue Model Incentive Cash-Back : Up to 25% Value of the bundle (+Cloud Services) IT without worries 50GB mailbox including AV/AS, EAS Access anywhere Less back-up challenges: mail server Natural collaboration Reduced cost for hardware, management & security Customer discounts via Renewal promo+ Add-Ons

8 Businessclass 50GB File Sharing 1TB 365 Pro Plus Plus HD Video Conferencing Office Desktop Apps Office Mobile Office Online Anywhere Access Technical Support Any Device Any Browser Any Where Simple IT Management Financiallybacked SLA

9 One single, scalable admin experience

10 Why is this great for customers?

11 Office 365 Business $8.25 per user/month Plan description Target customer seats Using Office 2003, 2007, 2010, wants the latest Office apps Wants to access and edit Office files on tablet and smartphone Has employees using pointsolutions for collaboration and storage like Dropbox and Google Drive/Apps Included Office 365 services Businessclass & calendar (Exchange) Online meetings, IM, video chat (Lync) Team sites & internal portals (SharePoint) Private social networking (Yammer) Plan notes Included apps: Word, Excel, PowerPoint, OneNote, Outlook, Publisher Apps can be fully installed to a PC or Mac, available offline 1TB of OneDrive for Business cloud storage No domain setup required Supports on-premises Active Directory sync for single sign on 300 user cap Financially-backed 99.9% uptime service level agreement 24/7 support for business critical issues

12 Office 365 Business Essentials $5 per user/month Plan description Target customer seats In need of a new solution either first professional or to replace aging server Wants to access and edit Office files on tablet and smartphone Has many point-solutions for collaboration, storage & online meetings and would like to manage holistically, while saving money Included Office 365 services Office apps on up to 5 PCs & Macs Office apps for tablets & smartphones Plan notes 50 GB mailboxes with custom domains (me@mybusiness.com) & shared calendaring 1TB of OneDrive for Business cloud storage Online meetings for up to 250 participants, with screen sharing, audio and video, virtual whiteboards, polls, and shared notes. Supports on-premises Active Directory sync for single sign on 300 user cap Financially-backed 99.9% uptime service level agreement 24/7 support for business critical issues

13 Office 365 Business Premium $12.5 per user/month Plan description Target customer seats Using Office 2003, 2007, 2010, wants the latest Office apps In need of a new solution either first professional or to replace aging server Has many point-solutions for collaboration, storage & online meetings and would like to manage holistically, while saving money Included Office 365 services Plan notes Included apps: Word, Excel, PowerPoint, OneNote, Outlook, Publisher Apps can be fully installed to a PC or Mac, available offline 50 GB mailboxes with custom domains (me@mybusiness.com) & shared calendaring 1TB of OneDrive for Business cloud storage Online meetings for up to 250 participants, with screen sharing, audio and video, virtual whiteboards, polls, and shared notes. Supports on-premises Active Directory sync for single sign on 300 user cap Financially-backed 99.9% uptime service level agreement, 24/7 support for business critical issues

14 Office Applications Office 365 Business Office 365 ProPlus Word, Excel, PowerPoint, OneNote, Outlook, Publisher Access, Lync Core Value OneDrive for Business cloud storage 1TB 1TB Office Online Core Excel BI features: PowerMap, PowerQuery (public data) Enterprise Value Enterprise Excel BI features: PowerPivot, PowerQuery (enterprise data), PowerView, spreadsheet controls (compare/inquire) Compliance: create IRM mail, retention, data loss, prevention, archiving IT controls: group policy, app telemetry, update controls Enterprise voice Shared computer activation (RDS) Licensing Price/user/month $USD (with annual commitment) $8.25 $12 Seat Cap 300 N/A PC/Mac installs 5 5 Tablet installs 5 5 ios/android smartphone 5 5 ipad Apps Office 2013 RT commercial use rights

15 Other value Standard Services Office Applications Core Details Business Business Essentials Business Premium Price per user per month $USD (with annual commitment) $8.25 $5 $12.5 Seat Cap 300 (for each plan) Word, Excel, PowerPoint, Outlook, OneNote, Publisher Install Office desktop applications on up to 5 Windows PCs or Macs Access to core Office apps and documents from all major smartphones, Windows tablets and ipad Office Online - online versions of Word, Excel, PowerPoint and OneNote for collaborating on documents OneDrive for Business 1TB personal online document storage & access on PCs, smartphones and tablets GB , contacts, shared calendars (Exchange) Online meetings - Web conferencing, IM, video, presence (Lync) Sites - team collaboration & internal portals, public website (SharePoint) Private social networking (Yammer) 99.9% financially-backed uptime guarantee 24/7 phone support from Microsoft for critical issues On-premises Active Directory synchronization for single sign on

16 Advanced Services Standard Services Target Customer Business Enterprise Business Business Essentials Business Premium ProPlus E1 E3 Price per user per month $USD (with annual commitment) $8.25 $5 $12.5 $12 $8 $20 Seat Cap 300 (for each plan) Unlimited 24/7 phone support from Microsoft 1 Critical issues All issues Install Office desktop applications on up to 5 computers per user (Office) Business 2 Business 2 ProPlus 3 ProPlus 3 Access to Office apps and documents from all major smartphones and ipad Office Online - online versions of core Office apps for collaborating on documents OneDrive for Business 1TB personal online document storage GB , contacts, shared calendars (Exchange) Online meetings - Web conferencing, IM, video, presence (Lync) Sites - team collaboration & internal portals, public website (SharePoint) Private social networking (Yammer) On-premises Active Directory synchronization for single sign on Supports hybrid deployment with on-premises servers Upcoming services: Oslo, Video content management Legal compliance & archiving needs for archiving, ediscovery, mailbox hold Information protection message encryption, rights management, data loss prevention 1. Business plans include business hours support for all non-critical issues 2. Includes Word, Excel, PowerPoint, Outlook, OneNote, Publisher 3. Adds Access, Group Policy, Telemetry, Shared Computer Activation (RDS), Push Deployment, Update Controls, IRM, DLP, BI, Enterprise Voice, Site Mailboxes, Archiving & Retention

17 Core needs Advanced needs Business ProPlus Business Essentials Enterprise E1 Business Premium Enterprise E3

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19 Doesn t work on RDS : Since 1/9/2014 Shared Computer Activation is supported for Office 365 ProPlus (standalone or as part of E3/E4) Doesn t work when Offline : Office client apps are still installed locally & works when offline Doesn t work with Central Image / Deployment Tools : Office 365 PP (standalone or as part of E3/E4) supports Push Deployment and is as such supporting central Image & all existing deployment tools. Security, Privacy, Data must reside in Country : Office 365 Pro Plus is still installed on the local PC and works exactly as Office Too Expensive : As of Oct 1 st we have Office 365 Business & Office 365 ProPlus. Also if you take the bundle with Exchange into account? CAPEX Customers (My customers prefer to buy) : All customers? Evolution is going so fast. Do we really want to stand still for 5 years? Customers who bought O2013PP 18 months ago don t have: Office Mobile, 1TB OneDrive for Business

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21 Incentive Overview Baseline incentives for initial sale and ongoing management Tiered accelerator incentives based on annual seat counts

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24 Office 365 SKUs avalable per audience: Commercial; Government; Academic Available in Open License, Open Value, Open Value Subscription Up-front payment only with 12 months subscription 5 License minimum order requirement waived for Open (can order 1 license) 5 desktop minimum still applies to start OV/OVS Organization-Wide commitment Automatically comes with some Software Assurance like benefits since it s a service No volume discounts available No Automatic Renewal (Customer&POR receive notices at T-90 days of renewal) Keys are valid for 5 Years (Once activated: 12 months subscription)

25 Sold as 1 year subscription Up-front payment only Available as Additional Product and may be ordered in any quantity No minimum threshold once program minimums are met Customer and partner receive order confirmation , per existing process with link to Volume Licensing Service Center (VLSC) 5x5 Product Keys stored in customer s VLSC account (1 Dynamic PIN Since Aug 1 st ) In Open License, customer signs VL contract that contains Cloud Terms post order submission Input 5x5 product keys on to activate service If customer has an O365 tenant already, then log in to the account to input the product keys 1-year service subscription term begins the date the keys are redeemed Partner of Record set up needed to ensure you receive communications about renewal for your customers and secure future Advisor Fees for any additional transactions processed at Office 365 Portal (if applicable).

26 Calculation: 25 seats are added 3 months after the renewal of the 365 Subscription, meaning the additional months for the 25 users are evenly split across the complete account (55 users) 25 added seats x 92 extra days = 2300 days worth of O365 subscription 2300 days / 55 seats = 41.8 days. Rounded = 42 days is added to all 55 users therefore the complete a/c renews on the 12 th of August Year 1 Year 2 Year 3 Jan 1 st Yr. 1 Jan 1 st Yr. 2 Jan 1 st Yr. 3 July 1 st Yr. 1 July 1 st Yr. 2 July 1 st Yr. 3 Oct 1 st Yr. 2 1 Org-Wide committed customers with Office and/or CAL Suite will qualify for reduced price. Aug 12 th Yr. 3 Anniversary flag is NOT to be checked/not required o These subscriptions are independent from the agreement anniversary dates

27 Commercial SKU s OV/OVS only. For missing SKU s OL, GOV, EDU Contact your distributor for clarity OV OVS

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29 No advertising We don t build advertising products out of customer data No data mining We don t scan the contents of customer or documents for analytics or data mining No co-mingling Business data and consumer data are stored separately Data is portable Customers own the data and can remove their data whenever they choose Data Maps Customers know where their data is stored Role based Access Customers know who can access their data and why Compliance Notifications Customers can stay in the know by choosing to receive updates regarding changes to security, privacy and audit information Independently Verified ISO EU Model Clauses HIPAA-HITECH FERPA FISMA U.K. G-Cloud IL2 CJIS Relentless on Security 24 hour monitored physical datacenters Logical isolation of data between tenants Segregation of internal datacenter network from the external networks Encryption at rest and in transit (AD-RMS) Securing access to services via identity Data loss prevention Anti-virus/anti spam Service Continuity 99.9% uptime Financial guarantees on uptime Redundancy in both functionality as well data Automated monitoring and recovery systems 24x7 on-call engineering team available to handle issues

30 There is no generic LAW in Belgium that specifies data should be stored in Belgium Some HR Related documents need to be present physically in the office (that does not mean they can t be stored digitally in another EU country) We comply with EU Model clauses and put them in the DPA OCMW/CPAS: We comply with guidelines Always ask for: Contacts, Art Nrs, text

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33 - Stay up-to-date about weekly new added features - Monthly livemeeting for Office 365 Resellers (every 1st Monday of the month 12PM) - Deck+Recorded version+q&a always available on:

34 The topics in this library provide detailed descriptions of the services and features that are available with Office 365. To get started, see the following service descriptions: Office 365 Platform Service Description Exchange Online Service Description Exchange Online Archiving Service Description Exchange Online Protection Service Description SharePoint Online Service Description Lync Online Service Description Office Web Apps Service Description Office Applications Service Description Project Online Service Description Yammer Service Description To compare features across plans, see Office 365 service comparison.

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38 Partner Ready :

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40 Partner Portals

41 Partner Dashboard Only your customers (=if you are the POR) will appear Used to follow up Sales Activity (Renewals, ) Partner O365/Intune Admin Center You need to activate your IUR to have the PARTNER tab Invite customers to Try/Buy Invite customers to be managed by you (=Delegated Admin) Administer your Delegated Admin Customers

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44 New features focus on making it easier and faster to view & administer customers Previous Partner features focused on trial & purchase offers, delegated admin actions Available to Microsoft Cloud Partners; existing cloud Partners will automatically get updates Partners sign into their Office 365 tenant to access the Partner features Extends existing Partner features in the Office 365 admin center Previous Partner features Create trial invitations Create purchase offers Create delegated admin requests Search for customers (by domain) Perform delegated admin tasks New Partner admin center features All previous Partner features + Streamlined customer administration View customer list on single page Improved customer search Service health dashboard for a customer Service requests for a customer

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46 Microsoft Cloud Partner

47 Note: Cloud Partner programs and benefits are changing in CY2014. Please see how benefits and Internal Use Rights are transitioning.

48 At the partner digital download site, sign in using the Windows Live ID associated with your MPN membership. NOTE: You will need to have administrative permissions for your organization s MPN account in order to access this site. Please refer to the MPN Program Administrator Guide for additional information. partner digital download site

49 Select Microsoft Online Services link after you ve signed in Select the Microsoft Office 365 option within the Microsoft Online Services menu to claim your IuR s Select the Partner Features option within the Microsoft Online Services menu

50 Start here if you don t have a tenant Start here if already have a tenant

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52 Create both your Office 365 ID and Domain name here

53 Log in to Office 365 at Sign in using your Office 365 ID

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56 Jane Doe Two ways to add a new user

57 To ensure this user in your company can see and use the Partner features, select Yes

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59 Office 365 admin portal

60 Select a customer to view summary information, subscription info, perform admin tasks for the customer Note: This will only show the customers in which you have delegated admin privileges

61 Under the client admin quick links, go directly into the customer s Office 365 admin center

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64 Partner sees the service health dashboard for an individual customer

65 Partner can view all service requests associated with a customer, search for a service request by reference number or search for an individual customer

66 Selecting the + icon enables the Partner to start creating a new service request for a customer Enter the details of the service request

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68 Remember to check this box to include an offer for delegated administration. Select the SKU for the trial

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71 Remember to check this box to include an offer for delegated administration. Select the details of the purchase offer, include SKU and number of licenses

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74 Copy and paste the delegated admin request link into an and send to you customer

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85 Online Services Advisor (OSA) attach form

86 Microsoft Cloud Partner

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89 How do Partners get access to the Partner admin center? Partners must be a Microsoft Cloud Partner, have an Office 365 account and have their Office 365 internal use rights (IUR) license(s) activated. What type of Partners should use the Partner admin center? The Partner admin center is relevant for a variety of Partner types, including resellers, system integrators and managed service providers. Partners that manage or administer any aspect of Office 365 on behalf of their customers would benefit from the Partner admin center. Where can Partners find the Partner Admin Center? Qualifying Partners access the new Partner Admin Center similar to how they access the existing partner tools. Partners log into their own Office 365 admin portal and select Partner from the top navigation bar. This will take the Partner into the Partner Admin Center experience. Do Partners who had access to the previous Partner tools in their Office 365 admin center automatically get updated to the new Partner Admin Center? Yes. Partners who previously had access to the Partner tools within their Office 365 admin center will automatically receive the updated Partner Admin Center when it rolls out.

90 What are the main differences between the previous Partner tools and the Partner Admin Center? The new Partner Admin Center provides Partners a list of all the customers in which it has delegated admin privileges (DAP). From here, Partners are able to select a customer and perform admin tasks on behalf of the customer, view the service health of the customer s Office 365 environment or view the service incidents associated with this customer. In addition to seeing a list of customers, Partners also have the option to search for customers by name. What about the previous Partner tools? Are those capabilities still available? Yes. The Partner admin center offers the tools that were previously available to Partners, including the ability for Partners to send delegated admin requests, send trial invitations and send purchase offers to customers. What defines a customer that appears in the Partner admin center customer list? Customers that have given the Partner delegated admin permissions will appear in the Partner admin center customer list. What languages is the Partner Admin Center localized in? The Partner Admin Center is localized in the same languages as the Office 365 admin center

91 Is there a limit to how many customers the Partner admin center will support? The Partner admin center is designed for Partners that have fewer than 100 customers (based on the delegated admin relationship). If Partners have more than 100 customers, they will still have the option to search for their customers by domain name. Is there an API that Partners can use to perform the same functions as the Partner admin center? Currently Partners can only perform these functions within the Partner admin center. We are evaluating delivering an API at some point in the future. Are there more updates coming to the Partner admin? We plan on delivering additional capabilities in the Partner admin center throughout CY Stay tuned!

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93 - Stay up-to-date about weekly new added features - Monthly livemeeting for Office 365 Resellers (every 1st Monday of the month 12PM) - Deck+Recorded version+q&a always available on:

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