1 st High Level Seminar on E-procurement. Good Governance for Development in Arab Countries Initiative

Transcription

1 1 st High Level Seminar on E-procurement Good Governance for Development in Arab Countries Initiative The eg4m Italian project Technological challenges in implementing e-procurement systems Carlo Batini University of Milano Bicocca Italy Naples, January 2006 DIPARTIMENTO PER L INNOVAZIONE E LE TECNOLOGIE MINISTERO DEGLI AFFARI ESTERI DIPARTIMENTO DELLA FUNZIONE PUBBLICA

2 The eg4m Italian project Technological challenges in implementing e-procurement systems Carlo Batini University of Milano Bicocca Italy

3 The general vision Technologies are a means, not an end Technologies should be chosen considering: Legal frameworks Organizational issues Social and territorial peculiarities Economic sustainability 2

4 Evolution of information systems Distribution Cooperative High Serviceoriented Monolithic High no User orientation High Autonomy and Heterogeneity 3

5 New interactions and technological layers in G2B relationships Common front office service oriented layer SocSecurity SocSecurity AssInsurance SocInsurance ChCommerce ChCommerce SocSecurity SocSecurity AssInsurance SocInsurance Internal information flows ChCommerce ChCommerce a. Technological architecture in the traditional interaction Common back office cooperative layer b. Technological architecture in the new interaction 4

6 We focus on two types of technologies Service oriented computing Information quality Common front office service oriented layer SocSecurity SocSecurity AssInsurance SocInsurance Internal information flows Common back office cooperative layer ChCommerce ChCommerce b. Technological architecture in the new interaction 5

7 Peculiarities of Service oriented computing wrt traditional environments User oriented Context aware Use of interoperable formats Software by composition of web services Multiple channels 6

8 Multichannel character of SOC Offer $ Demand WWW Auction Platform 7

9 The e-procurement process is performed Demand estimation Budget definition Needs Contracting notificaton Sourcing and Ordering Supply monitoring Benefits scouting qualification Request for proposal Tendering 8

10 SOC: An eprocurement Example Administration Contracting eprocurement Outsourcer + t 7 t 7 t 8 t 1 Demand estimation t 2 Budget definition t 3 Needs specification t 4 t5 scouting qualification t6 Tender SupplyingInvoicing 9

11 IQ is crucial in Public Administration and in Business Information is the main resource used in Public Administration. It has to be: Current Accurate Complete Consistent Otherwise results in loose quality of processes and services (losses of 600 Bl $ a year for USA businesses reported) 10

12 Information Quality in practice The same business or different businesses? Business Name Type of activity Address City Business Name Type of activity Address City Dafra Hotel 80 Av. des FAR Rabat Defra???? 100 Avenue des FAR Rabt 11

13 An eprocurement Example Administration Contracting eprocurement Outsourcer + t 7 t 7 t 8 t 1 Demand estimation t 2 t 3 Budget Needs definition specification t 4 t5 scouting qualification t 6 Tender Supplying Invoicing Assets Balance Accounts CRM Transactions History Logistics Invoices 12

14 We have Developed Guidelines and Gained Experiences that we would like to share with all of you that are interested to follow a common path 13

15 Forfurthercontacts: 14