ITM208 Business Process Operation in SAP Solution Manager 7.2. Public

Transcription

1 ITM208 Business Process Operation in SAP Solution Manager 7.2 Public

2 Speakers Las Vegas, Oct Andreas Krueckendorf Barcelona, Nov Ulrike Hormann 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 2

3 Disclaimer This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent SAP SE or an SAP affiliate company. All rights reserved. Public 3

4 Agenda Business Process Operations in SAP Solution Manager 7.2 Introduction Business Process Operations Motivation for Changes in SAP Solution Manager 7.2 Migration to 7.2 Business Process Monitoring in SAP Solution Manager 7.2 BPMon Setup integrated in Solution Documentation BPMon Consumption Migration for BPMon OCC Alert Reporting Job Scheduling Management in SAP Solution Manager 7.2 Job Documentation and Resource Analysis Data Consistency Management in SAP Solution Manager 7.2 New CDC Source Types 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 4

5 Business Process Operations in SAP Solution Manager 7.2 Public

6 Motivation for Business Process Operations Business Process Operations Applications Operations Operations Control Center (OCC) Central Monitors Maintenance Optimization & Security Continuous Optimization Analyze Change Optimize Incident Management Change Management Operating the systems and technical components is not sufficient to ensure that the business departments can really use the systems for executing their business processes. Business Process Operations covers all business process related aspects of solution operations. Goal of Business Process Operations is to establish central monitors and a continuous optimization process for the operation of your core business processes SAP SE or an SAP affiliate company. All rights reserved. Public 6

7 Content of Business Process Operations Business Process Operations Business Process & Interface Monitoring Job Scheduling Management Data Consistency Management Business Process Improvement Business Process Performance Optimization Proactively ensure reliable business process execution, performance and throughput Automate business process while considering dependencies and restrictions Proactively avoid or detect harmful data inconsistencies Optimize business process flow and throughput Proactively identify improvement potential for business process execution 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 7

8 Major changes in SAP Solution Manager 7.2 relevant for Business Process Operations tools Solution Manager 7.1 Solution Manager 7.2 Project Solution Solution Documentation ERP WHS ERP WHS Create SO Create SO Create Delivery Post Goods Issue Migration Create Delivery Post Goods Issue present future New solution documentation in Solution Manager 7.2 (New way to document solutions and business processes) New structure elements (BPMN compliant) Much more complex business process structures possible ( folders, processes linked within processes) Version management for documentation With this new solution documentation, the way BPMon is set up has changed. This is the current state of planning and may be changed by SAP at any time SAP SE or an SAP affiliate company. All rights reserved. Public 8

9 New Infrastructure for Business Process Monitoring in Solution Manager 7.2 SAP Solution Manager 7.1 SAP Solution Manager 7.2 SP12 and higher Classic Business Process Monitoring STOP BPMon Migration Tool BPMon Migration Tool Solution Migration Business Process Monitoring on MAI Classic (CCMS based) Business Process Monitoring will be discontinued in SAP Solution Manager 7.2. Only Business Process Monitoring based on the Monitoring and Alerting Infrastructure (MAI) will be available. There will be an automatic migration as part of the content activation. This is the current state of planning and may be changed by SAP at any time SAP SE or an SAP affiliate company. All rights reserved. Public 9

10 Business Process Monitoring in SAP Solution Manager 7.2 Public

11 What is Business Process Monitoring How can I proactively ensure that my business process Order-to-Cash runs through without interruptions?... Make exceptions in the business process execution centrally and automatically visible There are many IDocs that cannot be processed. Which business processes will be impacted?... Provide business process context information for exceptions that occurred throughout the system landscape Business Process Monitoring in SAP Solution Manager Proactively monitor the execution of your core business processes to increase process availability, stability, performance, throughput and end user satisfaction 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 11

12 Major Changes for Business Process Monitoring in SAP Solution Manager 7.2 Integration of BPMon Setup into new Solution Documentation Model and UI BPMon Alert Inbox and Monitoring Application Integration into Fiori Launchpads Extended OCC Alert Reporting 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 12

13 BPMon Setup Integrated into Solution Documentation Folder Scenario Business Process Solution Branch Folder Scenario Business Process BPMon Objects are created and configured directly as part of the solution documentation (you configure monitoring where you document your business processes). Step BPMon Object Interface BPMon Object Step Interface BPMon Object Technical configuration of object is stored in MAI (configuration from within solution documentation). MAI Object MAI Object MAI Object MAI This is the current state of planning and may be changed by SAP at any time SAP SE or an SAP affiliate company. All rights reserved. Public 13

14 Options for Setting up Monitoring Objects and Analytics Objects Easier to find suitable monitors to configure: Local Catalogue allows you to configure monitors which are available on the respective managed system Cloud Catalogue (for Analytics objects) also allows you to see which monitors are generally available, regardless of the release and SP level of your managed system, and gives detailed descriptions of the monitors Text Search in creation UI for both catalogues, e.g. search for Sales for all monitors and key figures related to sales 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 14

15 Easy Replication of Monitoring Configuration between Systems Solution Branch Folder Scenario Business Process Step Interface Easy transfer of monitoring configuration between managed systems within the same logical component group (e.g. easy transfer between quality assurance ERP system and productive ERP system). BPMon Object Easy Replication BPMon Object DEV: 100 QAS:100 PRD:100 This is the current state of planning and may be changed by SAP at any time SAP SE or an SAP affiliate company. All rights reserved. Public 15

16 Setup Example for BPMon in Solution Manager 7.2 Monitoring Objects created via context menu (right mouse click) as element of the process, step or interface. Link to the BPMon configuration UI from the Solution Documentation. LINKED This is the current state of planning and may be changed by SAP at any time SAP SE or an SAP affiliate company. All rights reserved. Public 16

17 MAI based Alert Inbox and Monitoring Application Alert Inbox based on MAI Display of critical situations that require user interaction. This means only real alert situations are displayed. Work list for the OCC Operator when ensuring the stable running of the core business processes Link to guided procedure and to managed system linked Monitoring Application Graphical and tabular display of status of all managed objects for business process. To be used determine overall current status of business processes This is the current state of planning and may be changed by SAP at any time SAP SE or an SAP affiliate company. All rights reserved. Public 17

18 Alert Inbox in system screenshot The BPOps Alert Inbox in 7.2 is based on MAI. You can use the solution context information to restrict the display of alert information. Only open alerts are displayed (alerts still requiring user interaction). You can use the predefined queries for the alert display or define your own queries. For each alert you can navigate to the alert details and execute the alert processing (e.g. execute guided procedures for error handling). This is the current state of planning and may be changed by SAP at any time SAP SE or an SAP affiliate company. All rights reserved. Public 18

19 Business Process Monitoring Application in 7.2 The Business Process Monitoring Application in 7.2 is based on MAI. You can see the status of the last data collection for your business processes in a simplified tabular display, optionally per step or interface. In addition, you can see a graphical representation of your business process flow. This makes use of the new process graphic from the solution documentation. From both screens you can navigate to the details of the collected metrics (e.g. last measured value or detail list). This is the current state of planning and may be changed by SAP at any time SAP SE or an SAP affiliate company. All rights reserved. Public 19

20 Business Process Operations in Fiori Launchpad The different tools for Business Process Operations can be directly accessed via the FIORI Launchpad. Each user can adjust his Fiori Launchpad and select from the available catalogue which tiles should be displayed. This is the current state of planning and may be changed by SAP at any time SAP SE or an SAP affiliate company. All rights reserved. Public 20

21 Migration for BPMon from 7.1 to 7.2 SAP Solution Manager 7.1 SAP Solution Manager 7.2 Option 1 (recommended) Migrate to MAI Migration Solution Migration Migrate BPMon Configuration Option 2 Migration Solution Migration Migrate to MAI Migrate BPMon Configuration It is recommended to select which solutions to migrate (do not migrate all solutions): Solutions with productively used BPMon configuration Solutions with BPMon configuration that is not yet used productively, but that will go live in the future (work in progress) Automatic BPMon Migration Migration to MAI (if required), this step can already be executed on SAP Solution Manager 7.1 (SP12 or higher) Migration to new unified directory Entire migration part of the content activation This is the current state of planning and may be changed by SAP at any time SAP SE or an SAP affiliate company. All rights reserved. Public 21

22 Extended OCC Alert Reporting OCC Alert Reporting provides you with an out-of-thebox health check for your OCC. You get visibility about the workload for the OCC and how the OCC was able to handle this workload (BPO Alerts and System/Application alerts). In SAP Solution Manager 7.2 the are several new key figures for the OCC Alert Reporting: Number of alerts per alert processor Number of alerts per confirming user Maximum alert response times (in minutes) Number of alerts with incidents separated into manual incidents and automatic incidents Where legally allowed, the user information can be switched from anonymous to clear names via user authorization. This is the current state of planning and may be changed by SAP at any time SAP SE or an SAP affiliate company. All rights reserved. Public 22

23 Job Scheduling Management in SAP Solution Manager 7.2 Public

24 Overview Job Scheduling Management Business Department Key User / End User Create Job Request Receive Approval/Rejection Business Process Operations Plan Job Request Approve/Reject Job Request Document Job IT Department Monitor Job Application Operations Document Job Test Job Schedule Job Run Job Job Scheduling Management is an E2E Solution Operations standard provided by SAP. It supports the solution-wide management of the lifecycle of all background jobs, including: Requests for new jobs or changes to existing jobs Job Documentation Job Scheduling Job Monitoring and Alerting Job Reporting and Job Schedule Optimization Root Cause Analysis 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 24

25 Changes for Job Scheduling Management in SAP Solution Manager 7.2 There are several changes for Job Scheduling Management coming with SAP Solution Manager 7.2. The major changes are highlighted and explained in the following slides: Integration of Job Documentation into Solution Documentation in 7.2 Central Job Overview Job Scheduling Assistant Job Resource Analysis Monitoring of all jobs in SAP CPS Improvements to Job Documentation and Job Request handling and configuration This is the current state of planning and may be changed by SAP at any time SAP SE or an SAP affiliate company. All rights reserved. Public 25

26 Integration of Job Documentation in Solution Documentation Job Documentation can be created, changed and displayed directly from within the solution documentation (directly where you document your business processes). This is the current state of planning and may be changed by SAP at any time SAP SE or an SAP affiliate company. All rights reserved. Public 26

27 Job Scheduling Assistant and Job Resource Analysis Job Resource Analysis shows you the usage of system resources in a freely defined time window. Several key figures for system resources are available, including: CPU Utilization Background Work Process Utilization Extended Memory Consumption The information is based on the metrics from Technical Monitoring. The Job Scheduling Assistant proposes suitable scheduling times for jobs based on the system resource utilization. This is the current state of planning and may be changed by SAP at any time SAP SE or an SAP affiliate company. All rights reserved. Public 27

28 Data Consistency Management in SAP Solution Manager 7.2 Public

29 Overview Data Consistency Management Reconciliation Strategy Correct Process Design/Training Prevent Investigate Detect End-to-End Monitoring Data Consistency Management provides tools and procedures to prevent and detect the occurrence of data inconsistencies in a solution and to investigate and correct and inconsistencies that occur in the solution. RCA + Business Continuity Concept 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 29

30 Major Changes for Data Consistency Management in SAP Solution Manager 7.2 With SAP Solution Manager 7.2, several changes for the Data Consistency Management tools will be shipped for the Cross-Database Comparison tool, including: Cross-Database Comparison has been extended to cover additional source types BIQY Business Intelligence (MDX Query) CSVS CSV File on Application Server ODAT OData Service Enhanced User-Friendliness of UIs (technical field names can be replaces with speaking descriptions) This is the current state of planning and may be changed by SAP at any time SAP SE or an SAP affiliate company. All rights reserved. Public 30

31 Additional Source Types for Cross-Database Comparison 1 Source System 1 (can be non-sap) SAP Solution Manager Cross-Database Comparison 2 Results Equal Different Missing in 1 Missing in 2 Source System 2 (can be non-sap) New source types for the CDC mean that data for the comparison can obtained via additional ways: Business Intelligence (MDX Query) The CDC executes a query (query name can be configured) and uses the query results for the comparison. CSV File on Application Server The CDC uses a CSV Files (e.g. from MS Excel) that is available on an application server as source for the comparison OData Service The CDC uses an odata Services to obtain the data for the comparison. This is the current state of planning and may be changed by SAP at any time SAP SE or an SAP affiliate company. All rights reserved. Public 31

32 SAP TechEd Online Continue your SAP TechEd education after the event! Access replays of keynotes, Demo Jam, SAP TechEd live interviews, select lecture sessions, and more! Hands-on replays SAP SE or an SAP affiliate company. All rights reserved. Public 32

33 Further Information Related SAP TechEd sessions: ITM204 Get Started Today on Your Journey to SAP Solution Manager 7.2 ITM104 Business Process Improvement for SAP Solutions SAP Public Web SCN Wiki for Business Process Operations and its sub-pages for Business Process Monitoring, Job Scheduling Management and Data Consistency Management SAP Education and Certification Opportunities (Classroom Training E2E300 Business Process Operations) Watch SAP TechEd Online SAP SE or an SAP affiliate company. All rights reserved. Public 33

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