The experience demanded by the student is rapidly changing, and becoming increasingly dependent on leading edge technology.

Transcription

1 DECEMBER 2015

2 ICT Plan 2020 Executive Summary The experience demanded by the student is rapidly changing, and becoming increasingly dependent on leading edge technology. RMIT has been an early technology adopter, however, the majority of the ICT fleet is aged or does not support the Digital landscape needed moving forward. New technology capability underpins the University of the Future and significant investment is needed to deliver on Shape RMIT The ICT 2020 plan anchors around the ICT goals required to win the hearts and minds of students. ITS will use these goals to deliver better user experience, reduced cost and reduced risk. 02

3 ICT Plan Best in class digital student experience Invest in new technologies which transform the student experience and underpin the digital strategy Innovative and efficient Service Integrator Reposition the ICT function to source and manage services more efficiently and to focus on business outcomes through innovation Elegant global service experience and systems Move to single global systems and processes which enable the global operating model Data to fuel differentiation & decisions Ensure quality data and integrated systems are available to support data based decision making, and enable personalised and contextualised services Simple & secure technology foundations Ensure foundation technology is simplified, free of duplication, and secure 03

4 ICT Services Overview ITS operates ICT services on behalf of our students, staff and research partners IT Strategy and Account management incorporating enterprise architecture, strategic investment planning, demand management and account management IT Security and Risk management incorporating IT security/ risk governance and control, forensics and investigations, security operations and security standards awareness Solution delivery incorporating solution consulting, program and portfolio management, project management, business analysis, development, testing and support services End user services incorporating the Service and Support Centre, IT Service Management, desktop, laptops, software, telephony, mobile phones, tablets and printing services Teaching, learning and collaboration incorporating and online collaboration, interactive learning spaces, lecture capture support, learning management, student portals Audio Visual services incorporating AV events, loans equipment and video conferencing Research high performance computing and data storage Networks and application services incorporating application hosting and support, core infrastructure management and wireless network access 04

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6 The experience d student is rapidl becoming increas on leading edg RMIT s Perfect Storm Adaptive Learning Re-inventing Credits Social Media Flipped class-room Self-paced learning MOOCS Digital Assessments 06

7 ICT Plan 2020 Massive computing for research data Listening and Sensing Technologies ebooks & Digital Content Open Micro-credentials emanded by the y changing, and ingly dependent e technology. Predictive Analytics Advanced classroom technologies Physical Virtual Presence Source: Gartner Top 10 Strategic Trends 07

8 RMIT University Key Technology Building Blocks RMIT has been an early technology adopter, however, the majority of the ICT fleet is aged or doesn t support the Digital landscape needed moving forward. Significant investment is needed to deliver on Shape RMIT Learning, Teaching & Research Digital Learning Environment & Digital Content End-User Technology & Labs Research Enablement Systems Research Process Mgmt Systems Research Administration Library Systems Student Lifecycle Student / Partner / Research Engagement, Collaboration, & Digital Presence Customer Service & Relationship Mgmt Student & Researcher Success Student Services & Care Digital Presence & Engagement Prospect & Current Student Process Management Systems Student Services & Care Student Services & Care Product Definition Student Lifecycle Administration University Operations Enterprise Resource Planning & Allocation (ERP) & Student Information System Enterprise Content Management & BPM Property Management Back-Office Enterprise Systems Business Intelligence Integration, Data management & Profile Management Identity & Access Management Middleware & Data Foundation Network & Security Systems Hosting Infrastructure Service Management & Systems Management Data Centre & Cloud Blocking Telephony & Cell Centre Infrastructure Foundation Not in place, investment required In place, investment required No action 8

9 ICT Plan 2020 Best in class Online Teaching and Learning Experience Digital Learning Environment & Digital Content Digital Content Capture / Creation Learning Architecture Audio Visual & Interactive Spaces Collab n Tools & Unified Comms ebooks Augmented & Virtual Reality Media Repository & Streaming Best in class Digital Presence, Personalisation and Analytics Student / Partner / Research Engagement, Collaboration & Digital Presence Web Content Mgmt Social Sentiment Monitoring / Analysis Crowd Support Platform Web Concierge (Machine Learning) Web Portal & Personalisation Live Web Chat Customer Service & Relationship Management Service Management Digital Marketing Suite Integrated back office, providing reliable elegant experience and decision making through Enterprise Resource Planning across HR, Finance and Student Administration Enterprise Resource Planning & Allocation (ERP) & Student Information System Core HR Systems Core Finance System Procurement Load & Profile Planning Contract Mgmt Work Allocation Risk & Compliance Travel Mgmt Invoicing & Payments Student Debt Mgmt Space Utilisation Student Administration Secure, Reliable Core Network and Cloud Connectivity Network & Security Systems Firewalls Intrusion Detection Vulnerability Mgmt Remote Access Wired Networks Wireless Network Threat Mgmt & SEIM Shaping & Qos Network Access Control Global Network Interconnect Configuration Management Proxy & Web Filtering 9

10 RMIT Mission and Values The ICT Plan, Goals and Programs have been developed in alignment with Shape RMIT 2020 Life-changing experiences Student experience Connected pathways Passion with purpose Simplicity Resources Shaping the world Research and innovation Industry and enterprise Global reach and outlook 10

11 ICT Plan 2020 The ICT 2020 plan anchors on the ICT goals required to win the hearts and minds of students. ITS will use those goals to deliver a global model, better user experience, reduced cost & reduced risk. Invest in new technologies which transform the student experience and underpin the digital strategy Move to single global systems and processes which enable the global operating model Best in class digital student experience Reposition the ICT function to source and manage services more efficiently and to focus on business outcomes through innovation Elegant global service experience & systems Shaping the World Innovative & efficient Service Integrator Life Changing Experiences Passion with Purpose Data to fuel differentiation & decisions Simple & secure technology foundations Ensure quality data and integrated systems are available to support data based decision making, and enable personalised and contextualised services Ensure foundation technology is simplified, free of duplication, and secure 11

12 New Technology Capability Underpins the University of the Future DIFFERENTIATION ENABLERS ICT GOALS RMIT GOALS A transformative student experience Best in class digital student experience CUSTOMER & PARTNER LINKAGE Enterprise CRM (Prospect, Students, Partners & Alumni) Digital Marketing Connected Pathways Innovative & efficient Service Integrator Supporting and empowering our people with clearer, smarter, simpler systems DIGITAL INTERACTION & COLLABORATION Service Architecture Platform Cross Enterprise Collaboration & Social Networks Managi for sus Elegant experien FOUNDATION ICT ENABLERS Cloud Adoption & Orchestration Master Data, Integration & Business Rules Expertise Streamlined end user computing services 12

13 ICT Plan 2020 ng resources tained value Research and Innovation: creating impact through collaboration Industry and enterprise embedded in everything we do Global reach and outlook global service ce & systems Data to fuel differentiation & decisions Simple & secure technology foundations DIGITAL EXPERIENCE Unified Mobile First Portals Best Digital Learning Experience INFORMATION-DRIVEN INSIGHTS Best in class analytics Integrated data Hybrid DC, Robust & Secure Global Network Global Operating Model & Single Enterprise Systems Lifelong Identity 13

14 ICT Principles Achieving the ICT goals will require critical decisions to be made around all ICT services moving forward. ITS will use the following principles to guide this decision making Use cost/benefit analysis to qualify risk Innovate the experience, providing Anytime, Anywhere, Any device access Sustainable IT by minimizing impact on the environment Leverage commodity service and scale through a Cloud first approach Consolidate infrastructure and applications Maximize use of global assets Constrain build on non-strategic or to be retired platforms Treat data as an asset 14

15 ICT Plan 2020 With the Higher Education sector becoming increasingly competitive and commercially challenging, it is imperative for ITS to remain relevant and well positioned to support RMIT in meeting these challenges. The ITS Operating Model Transformation will take place over the next three years and enables us to: Be focussed on our students, staff, research and industry partnerships Be accountable for what we deliver and how we deliver it Be focussed on delivering end to end business solutions Be aligned with business outcomes and benefit realisation Be responsive, adaptable and scalable In September 2015, ITS commenced in its new operating model structure. Over the next three years, ITS will continue to deliver the RMIT operating model transformation through: Removing barriers and enabling streamlined effectiveness and efficiency of operations and project delivery Establishing best practice and scalable project delivery capabilities that allow for enhanced alignment with a streamlined set of delivery partners Focussing on continuous improvement and the delivery of benefits realisation required to meet the rapidly evolving technology needs of our university Focussing on operational efficiency and the adoption of leading edge technologies that reduce risk and transfer spend from run to transform 15

16 Summary of ICT Initiatives ITS OBJECTIVE (ICT GOAL) DESCRIPTION STRATEGIC PLAN ALIGNMENT 01 Best in class digital student experience Invest in new technologies which transform the student experience and underpin the digital strategy. G1.5 G2.1 G3.3 G4.3 G5.1 G Innovative and efficient Service Integrator Reposition the ICT function to source and manage services more efficiently and to focus on business outcomes through innovation. G2.1 G3.3 G3.1 G4.3 G5.1 G Elegant global service experience and systems Move to single global systems and processes which enable the global operating model. G1.5 G2.1 G3.1 G3.3 G4.3 G6.1 G Data to fuel differentiation and decisions Ensure quality data and integrated systems are available to support data based decision making, and enable personalised and contextualised services. G1.2 G2.1 G3.5 G4.3 G Simple and secure technology foundations Ensure foundation technology is simplified, free of duplication, and is secure. G1.5 G3.3 G4.1 G4.3 16

17 ICT Plan 2020 HOW THIS GOAL/PRIORITY IS SUPPORTED Create an intimate digital student experience and a life long relationship Innovate student experience through contextualised, integrated information Access through personalised portals Teaching spaces and online learning that keep abreast of pedagogy and technology advancement Focus on Business outcomes Transition IT Operating Model to Service Integrator Consume commodity IT Services; Own the extraordinary Cloud first approach Make IT Service Costs transparent Foster selected best practice processes and implement holistic Service Management Position ICT for a multi-vendor environment with enhanced commercial skills Pursuit of a global University operating model and systems Consolidate & deliver services through global, integrated platforms Leverage best practice commodity services and processes for back-office Global federated Identity and Single sign on Improved student experience through personalised services Harvesting data through advanced Customer Relationship Management and Learning Experience capabilities Using analytics to make quality decisions A source of truth for all master data Data virtualisation to amalgamate disparate sources Reduced infrastructure complexity and vendor duplication Secured operating infrastructure Simplified and automated solutions to support business processes Enhanced IT Security to enable global endpoint access Streamlined end user computing underpinned by self-service provisioning Enhanced security incident management capability Responsive and controlled IT Asset Management An enhanced global network Simplified and federated identity management service 17

18 ITS Scorecard Grow and Transform KPI s ICT Cost per annum CAUDIT IT Complexity Score vs ICT Investment % of learning digitally enabled/available % of availability of student facing systems % of applications cloud consumed % of applications globally adopted 18

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