HOSPITALITY SERVICES. Digital transformation for improving the guest experience

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1 HOSPITALITY SERVICES Digital transformation for improving the guest experience

2 GETRONICS HOSPITALITY SERVICES Getronics is a global ICT company present in 22 countries with approximately 4500 staff and a turnover of 600 million. The company has been acknowledged by its customers as the No.1 IT Service Provider in the U.K, having achieved first place across 8 categories in an independent IT Outsourcing Study*. The Getronics Hospitality team provides communications and infrastructure solutions to luxury hotels across Europe with a primary focus on four and five star properties. NEC sits at the core of the Getronics Hospitality team following acquisition of their Unified Communications business in Getronics remains NEC s only Platinum partner in the UK and is a member of their Smart Hospitality Program. We work with some of the most prestigious and internationally recognisable establishments where we contribute to the overall guest experience by delivering a range of expert services and solutions. These range from highly available voice platforms to industry leading mobility and messaging solutions, all tightly integrated with PMS systems and delivered by our specialist hospitality project team, along with round-the-clock support and monitoring services. * 2017 UK IT Outsourcing Study conducted by Whitelane Research and PA Consulting

3 TECHNOLOGY TRENDS IN HOSPITALITY Digital transformation is at the forefront of today s business owners and the hospitality sector is no exception. With guests expecting access to seamless and high performance communications as part of their stay, now is the time to evaluate and improve provisioning systems in order to stay ahead of the competition. A recent expert view of the Hospitality sector indicates that: On-line bookings and revenue Will grow to 90% in 2020 OTA bookings Will decrease by 25% in 2020 unless changes to provisioning infrastructures are made Free Wi-Fi A hotel without free internet, is like a hotel without a bed Digital Services Hotels which offer digital services to their guests, see their RevPAR increase by18% Hotels with integrated CEBP solutions Save significantly on operational costs and produce, on average, an increase of 13% on GOP Booking.com In 2020, the market cap of booking.com will surpass the combined values of Hilton, Marriott and Starwood

4 GETRONICS CAN HELP YOU STAY AHEAD We have many high profile hospitality customers that rely on the expertise of the Getronics team and our technology partners to help guests stay connected and improve their overall experience. Whether you are considering upgrading your legacy systems, or taking a phased approach to transforming or modernising your solutions, we can help you to: Deploy highly available services...at minimal cost and causing minimal guest disruption Help Staff...to become more efficient with service optimization tools Enrich the guest experience...with technology solutions such as in-room automation, media streaming and reliable fast internet services Improve room occupancy... through improved services, legitimise increased room rates (for the same reason) Reduce costs...such a carrier services Improve customer interactions...through centralised multimedia contact centres reservation/enquiry lines. Complete projects... in-step with building works and with an aspiration to be invisible to guests while working on-site

5 The Peninsula Paris occupies a classic building that first opened in 1908 as one of Paris leading grands hotels. After laying dormant for two decades, this architectural gem on Avenue Kléber was carefully restored and reopened in WE HAVE A REALLY STRONG RELATIONSHIP WITH GETRONICS, OUR SYSTEMS INTEGRATOR, WHO HAS SEAMLESSLY PROVIDED CRUCIAL VOICE AND DATA SERVICES SINCE THE HOTEL BUILD IN GETRONICS IS A TRUE PARTNER OF OUR DIGITAL OPERATIONS, WE WORK COLLABORATIVELY AND ADOPT A TEAM-APPROACH WHICH ENSURES CRITICAL ADMIN AND GUEST SERVICES SUPPORT THE DAY TO DAY RUNNING, AND THEREFORE THE SUCCESS, OF THE HOTEL HERVÉ PHILIPPOTEAUX, IT MANAGER, THE PENINSULA PARIS The Lancaster London is a traditional 4-star hotel quietly located next to Hyde Park. Getronics has supported the hotel for over fifteen years and was recently awarded a technology refresh contract as part of a 75m renovation and rebranding project transforming the Hotel into the Royal Lancaster London. Getronics enjoys a long-term relationship with Mandarin Oriental Hotels in Europe, looking after five star properties in London (Including 1 Hyde Park), Paris and Geneva. Getronics also completed the installation of the communications solution that supports Mandarin Bodrum in Turkey. Central to the communications infrastructure is NECs SV Hybrid Voice platform that boasts market leading availability ( %) which can be deployed by Getronics at a market leading price.

6 SELECTING THE RIGHT TECHNOLOGIES & TECHNOLOGY PARTNERS With over thirty years experience in delivering ICT solutions to the high-end hospitality market, we have learned to select the right mix of technology partners to deliver services into environments that demand the very highest standards.. Getronics also partners with a host of other industry leaders to develop a comprehensive portfolio of ICT services. These are the solutions that we can deploy to help you to offer the very best in guest services.. SOLUTIONS TO SUPPORT YOUR DIGITAL TRANSFORMATION HOTEL GROUP APPROVED GUEST VOIC & WAKEUP SOLUTIONS Open interface to any PMS NEC s icharge solution provides integration with any PMS system that supports an external connection. It can interconnect all front & back office applications in a single hotel or across a multi-property configurations with centralised PMS. These can be on-premises, deployed Voice and in Data a virtualised Billing environment, or hosted in a fully cloud-based data centre, operated as a SaaS model. Integration in real time allows all modern communication methods to be used such as native IP and XML Web Services. Features (depending on the communication server platform) include: Voice and Data Billing 2-way integration with servers, PMS, Voic , IPTV and High Speed Internet access Room Status, VIP Registration and Message Waiting NEC together with TigerTMS have combined voic , automated attendant and wake-up calling into one powerful system. Our complete Guest & Administration Voice messaging centre is specifically designed for the hotel industry, with automatic integration to the hotels Property Management System of choice. A good communication service within the hotel is vital and the NEC voic application is an important layer of technology that can often enhance the guest experience. Our Unified Messaging / Voic solution is a fully-featured in-skin messaging system fully integrated in the NEC communication platforms Property Management System Integration allows automatic activation and deactivation of a guest mailbox. A guest s messages and mailbox settings can be moved automatically when a room move message is received from the hotel PMS.

7 MANAGED INTERNET ACCESS VIA WIFI MANAGEMENT GATEWAY Nowadays permanent access to the internet is a must! High-speed wireless broadband keeps guests connected, while unique phone-based applications inform them of revenue enhancing hotel services and events. Access points throughout public areas help boost food and beverage sales, while IP Connect allows any pricing module to be offered to different types of guests, increasing the opportunity to sell revenue generating broadband services. And by utilising existing PMS interfaces no extra licenses are required. MOBILITY SOLUTIONS Getronics can offer a broad selection of wireless and mobility solutions for the Hospitality market which can either support reliable voice services or indeed service optimisation messaging tools: IP DECT for on-site wireless voice, data and messaging With IP DECT, a single converged network can facilitate both fixed and wireless telephony. IP DECT Access Points can easily be added to the LAN and can be complemented with Access Points in a remote location to form a multi-site configuration. Applications such as messaging, corporate directory and presence are easily integrated. VoWLAN for on-site wireless voice, data and messaging Our Business Mobility WLAN solution provides organisations with comprehensive converged wireless communications combining voice, data and real-time multimedia applications with mission-critical business applications. Our portfolio comprises key components like wireless devices and applications. FMC for integration of remote and mobile devices NEC s Fixed Mobile UC provides the combination of Fixed Mobile Convergence and Unified Communications. Fixed Mobile UC provides the following five key functionality areas. Fixed Mobile UC takes business productivity to a new level. It seamlessly extends enterprise telephony and applications to mobile devices. Our mobility solutions can support a wide variety of user devices and an equally broad set of inputs and outputs: Alerts from fire panels and other building management systems Reliable roaming/capable voice services Service optimisation messaging, receiving/clearing guest or service requests DECT/Wifi/GSM compliant services STYLISH GUESTROOM PHONES Form and function come together in our wide choice of phones for the hospitality sector. Together with our 3rd-party solution partners, such as Cetis/Telematrix and Vtech, we provide a full range of phones, corded and cordless, analogue and VoIP, table-top and wall-mounted. Choose from contemporary styles to complement today s interiors or classic designs that make a more traditional impression. SIP and analogue technologies accommodate every need and budget. When you ve invested so much in upgrading your guest experience, you want to ensure no detail is overlooked. Rigorous testing guarantees our phones perform in all climates and environments. Antibacterial plastic protects guests and housekeeping staff from germs. Battery-backup technology keeps guests connected even when the power is out.

8 WHY GETRONICS? INTEGRAL One of the only companies that can deliver end-to-end services on a local and global scale GLOBAL Getronics global footprint extends to over 100 countries, for onsite and remote support, through our Global Workspace Alliance COLLABORATIVE A long-term trusted partner for many of our customers VALUED Customers value our capabilities in service delivery, relationship, commercials and transformation EXPERIENCED We have been recognised as the go-to workspace company for decades CUSTOMER- CENTRIC All our customers are important from local SMBs to multinationals DELIVERING EXCEPTIONAL BUSINESS AND CUSTOMER EXPERIENCE TALK TO US Getronics customers have access to a team of experienced consultants to support them in their search for modern workspace solutions. If you re considering investment in digital workspace, we are keen to learn more about your experiences and expectations. It s time to talk to think about how Getronics Digital Workspace could redefine your rules for IT and business service delivery. webquery@getronics.com ABOUT THE GETRONICS FAMILY The Getronics family, comprising the Connectis and Getronics brands, has a complete portfolio of integrated ICT services tailored for small-medium up to large enterprise organisations. This includes Workspace, Applications, Unified Communications, Data Centre, Cloud, Consulting, Partner Technology, Managed Services and Security. Getronics is a lead in the Global Workspace Alliance, a unique model that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity. Follow Connect with us LinkedIn Subscribe to our channel GetronicsOnline