Gert Donkjær

Transcription

1 Executive Summary I hold over 10 years of IT leadership management experience in implementation of Master Data systems and execution of Functional ERP handling in Service Desk and IT support. Starting my career in the Danish military I developed a process driven approach to problem solving which has enabled me to effectively translate Business challenges into effective processes and procedures. I work from an end-user perspective to ensure user friendly and easy solutions without losing sight of the Business needs or the bigger corporate picture. I have a collaborative management style and approach to stakeholder relations believing that fostering strong partnerships internally and externally leads to successful execution and longevity. Professional Experience Test Manager Group IT, Solar A/S (2016 present) Support Manager Group IT, Solar A/S ( ) Group Service Desk Manager, Solar A/S ( ) Business Process Specialist, Solar A/S ( ) Master Data Specialist & Solutions Architect, Solar A/S ( ) Team Manager Service Master Data, Siemens Wind Power ( ) Sergeant 1 st Class, Danish Defense Force ( ) Supply and maintenance responsible. NATO Kosovo Force, Team 15, Camp Oluf Rye, Kosovo (2006) United Nations Protective Forces, Team 4, Dubica, Croatia ( ) Education Leadership Program, Solar A/S (2014) Leadership Development Program, Siemens Wind Power (2009) Business Administration and Logistics, Vejle Handelsskole (2005) SAP Integration Certificate,Vejle Handelsskole (2005) Sergeant 1 st Class, Danish Defence Force (2004) Danish Army SAP Super User and controller

2 Professional Experience Test Manager Group IT Solar A/S, present Manage Test Management for Group IT To build Test Management based on ISTQB standards, ensuring the right quality, scope and test test types. Identify, design and implemented new processes and tools in collaboration with internal business partners and external vendors. Introduced Master Test plans Test templates Defining Test Suite Test strategy and policies Support Manager Group IT Solar A/S, Manage IT Support for entire company 3,000+ internal and 50,000+ external users in both Application support and Service Desk (1 st 2 nd and 3 rd Level support) Overall responsibility for D2D support including; user administration, Webshop 1 st line Support, technical support on personal devices, incl. several monitoring tasks, ensuring phone support, and service request and incident management. Identify, design and implemented new processes and tools in collaboration with internal business partners and external vendors. Introduced process awareness and competence matrix which reduced IT backlog by 75% Increased competence among employees which reduced ticket handling time by 40% Designed and implemented the IT Service Catalogue and an IT Training Program Drove stakeholder relations and communication to become the preferred Business Partner 2

3 Group Service Desk Manager Solar A/S, Hired to create an integrated virtual department across Europe for supporting internal business groups and external customers on IT related challenges and troubleshooting issues. Created the Group Service Desk by integrating 7 individual country IT departments working in silo of each other. Identified key areas of support and mapped all processes and personnel to optimize ticket handling and reduce an existing backlog from 600 to 60 tickets within the first year. To reduce costs of operation I initiated, development and implemented the IT SelfService Portal to engage users into self-help for simple IT challenges. This resulted in an over 20% reduction in Service Desk calls and an annual hit rate of around 20,000. Created the Group Service Desk by integrating 7 multicultural IT departments Designed and established IT SelfService Portal and aligned User Administration Participated in developing a central warehouse IT Super User Rolled out WebShop Support across multiple countries using SAP Guest Speaker at Westergaard Service Desk Conference Business Process Specialist - Product Lifecycle (PLC) Solar A/S, Responsible for developing the blueprint for our systems landscape of master data in SAP for the PLC area including; all Sales departments, WebShop, CRM and in the Warehouse Management System. As the link between Business partners and the IT Department it was my responsibility to ensure the successful creation, implementation and alignment of new processes within the systems landscape. We ensured no negative impact to the master data platform through analysis and test scripts. Furthermore, we developed tools and executed training for Users in a multicultural environment. Designed Business Workflows and built value added solutions through business cases Designed and implemented Standard Operating Procedures Maximized efficiencies and safe guarded the data platform Designed tools and led multicultural training sessions 3

4 Master Data Specialist & Solutions Architect Solar A/S, Recruited to help implement SAP across all business groups and countries by obtaining alignment, ensuring correct translation of the master data and creating and teaching training courses. Used my indepth business knowledge and SAP knowhow to create data transparency and systems alignment across internal Business and external vendors to improve overall operational efficiencies. Operating in a complex matrix cultural and silo environment we undertook analysis, development and testing of our mass creating material solution. To ensure successful adoption and ongoing efficient User performance I designed and taught training courses for the system. Defined the Master Data systems landscape Cleaned migrated data and developed Data dependency across SAP implementation Ensured alignment and established Master Data communities Created training tools and undertook coaching for SAP adoption Service Master Data Team Manager Siemens Wind Power, Hired to build a Master Data service support department after the implementation of SAP. Worked closely with stakeholders to define and the translate the needs of Users within the Materials area; for creating materials, bill of materials, retrofits, costing and sales prices. Established a Cross Process Board for continued enhancement and developments of master data. Created training tools and taught User courses to build competencies. Rolled out master data for Siemens Wind Power in Germany. Built a Master data service team at Siemens Wind Power Established the Cross Process Board for stakeholder engagement Enhanced User skills by creating and teaching training courses SPOC for Siemens Wind Power Norway for Materials and BOM Implemented Master data set up for Siemens Wind Power in Germany 4

5 Sergeant 1 st Class Telegrafregimentet, Danish Defense Force, My role within the Danish Defense Force and within placements at NATO and the United Nations have been in supply and logistics where I maintained a constant inventory of all required materials, this included Material overview, Equipment overview and maintenance, material maintenance responsible. (Materials = Weapon types, signal material, consumables, clothing, all vehicles and trailers of different types and sizes, ammunition and fuels) And responsible for all inspections within my area. My largest operational role was in Kosovo where I headed Camp Supply for the entire Danish military camp. It was my responsibility to align with key divisions and ensure accountability and a ready supply of all required materials. Built and ran 4 Supply areas Stock responsible PM responsible Shooting leader Technical Platoon leader High Level security clearance ( secret level) 5