Oracle Spatial Users Conference

Transcription

1 April 27, 2006 Tampa Convention Center Tampa, Florida, USA

2 Geoff Zeiss Director of Technology Autodesk, Inc.

3 How Telekom Serbia Has Improved Customer Satisfaction (and reduced costs)

4 Typical Utility Information Systems Engineering Design Asset Management Records (GIS) Workflow

5 Engineering Design Utilities design their infrastructure network. Location Properties Typically developed with desktop CAD. Deliverable is paper constructions drawings.

6 Records Maintenance (GIS) Contains information about infrastructure network including Type of equipment (transformer, primary conductor, pole, ) Location Properties Connectivity and associations Typically maintained in a spatial RDBMS

7 Infrastructure Design and Maintenance Customer Customer Service Request Design Engineer Prepares workprint sketch Workprint sketch Drafter Drafts workprint Workprint Planner Prepares Estimates GIS Field Install and repair Paper, Microfiche Records Records Workprint Work prints CAD Plotter Paper Compatible units Workorder Construction Construction subcontractor Constructs facilities Record Record Paper Construction Drawing Records Clerk Final Posts record GIS Data Entry Prepares as builts As-built Quality Assurance Marks up as-built

8 CAD GIS Integration Engineering Design Workflow GIS Asset Management

9 Integrating Workflow Create Workorder Supervisor Initiate Workorder Workorders Database Crew Dispatch Close Out Workflow Management Close Workorder Customer GIS Field Install and repair Records Clerk Final Posts record Customer Service Request Paper, Microfich e Record Design Engineer Prepares workprint sketch Records Record s GIS Data Entry Prepares as builts Record Workprint sketch Workprint Work prints Pape r As-built Drafter Drafts workprint CAD Plotter Workprint Pape r Quality Assuranc e Marks up as-built Compatibl e units Planner Prepares Estimates Work order Constructio n subcontract or Constructs facilities Constructio n Drawing Construction

10 Streamlined Workflow Engineer ` Records Install and repair Engineering Signoff Update Oracle Spatial Design Review and Final Post Oversight ` Manage ment ` Customer Drafter CAD

11 Workflow Integration Engineering Design Workflow GIS Asset Management

12 Telekom Serbia IS Development strategy: Integrated telecom suite Model based design using UML Based on latest technology platforms Oracle Spatial ORDBMS Autodesk Geospatial

13 Telekom Information Systems (TIS) Automates business processes: Technical, Commercial, Financial and Administrative within Telecom Serbia system

14 TIS Version 2 Customer care Workflow Management System Billing and accounting Sales, provisioning, and maintenance of services Pair Management TIS Autodesk Geospatial Engineering Design (Infrastructure Model) Enterprise Data Model implemented in ORACLE

15 Job control by WMS User No 1 User No 2 User No 3 User No 4 User No 5 User No 6 User No 7 Customer service request Activity list Availability of service assessment Activity list Pair assignment Activity list Contracting the service Activity list Create work orders Activity list Workorder fulfillment Activity list Customer notification Activity list Workflow Management System job completed A P P L I C A T I O N S

16 Selected Cable Area

17 Main exchanges in City of Belgrade Zoom-in to selected Exchange

18 Multi tier Architecture Presentation Layer Application Layer Oracle 10g Application Server LAN / WAN / WAN Database Layer

19 TIS Statistics Telecom Serbia service area is all of Serbia Enterprise database contains: 2,350,000 customers 2,500,000 access lines 3,000,000 copper pairs

20 TIS statistics 7,000 intranet users use TIS each day 2,000 concurrent users (average) TIS processes in average: 3,500 customer requests per day (70,000 80,000 per month) 9,000 work orders per day (200,000 per month) 2,350,000 invoices per month (printing requires 5 days)

21 Oracle Spatial enables Single point of truth Simplified engineering design process CAD/GIS integration to eliminate redundant data and processes, eliminate backlogs, reduce overhead, and make skilled workers available for strategic activities. Integration Integrating workflow reduces costs and provides better customer service Improved customer service time to provision a new telephone line reduced from 40 days to 2 days Reduced costs

22 Q & A Geoff.zeiss@autodesk.com

23 April 27, 2006 Tampa Convention Center Tampa, Florida, USA