Data Driven. People Focussed.

Transcription

1 Data Driven. People Focussed. INTRODUCING HORTIUM Today, the demand for clear Business Insights is outstripping the ability of many Integrators and Service Providers to keep up. With fluid user demands and rapidly changing hybrid, cloud-based technologies, you need a solid partner on your side with the ability to adapt to your needs, and keep you ahead of the curve. Hortium s suite of unique modular data analytics tools is the answer to integration issues, financial risk and confusing reporting. We focus on the data, so you don t have to.

2 OVERVIEW THE MULTI-SERVICE PROVIDER CHALLENGE Customers want answers to new questions on user experience and effectiveness; on cloud service adoption and staff productivity. Things traditional OSS tools are simply not built to provide. What options exist? Do we buy new tools? (time and cost - may not address issues) Say no? (customer might churn away) What if it doesn t work? (financial waste) Rework todays data? (may not resolve) Adapt & Change is a must but how to do it smarter? The anwser is: simply add-on Hortium PaaS to your UC and Communication service offerings, and keep what you have. By combining our white labelled cloud services you avoid the costs, time and risk of deploying and integrating new tools, skilling up teams etc Hortium service is end to end. Hortium provide solution design, deployment, operation and platform updates. We combine our expert consultancy services with a suite of expert systems, all run by us and kept current and integrated by Hortium to support your (and your customers) needs. Importantly our commercial model enables the service to be recharged and shared; meaning the costs to you is zero. Imagine an analytics service that makes money! Hortium focus on your client s data and service questions; you stay focused on using our insights, provide data driven answers their business issues and drive transformational programs forward. DATA DRIVEN. CUSTOMER FOCUSSED. Change the game; be seen to innovate. Be data driven but customer focused Fully Integrated, Rapid MttV, Low resource high value Soft and Hard Outcomes End to End analytics that create Value Focus where the client demands - on digital service quality Proactive, Usability and Accountability Focused No other platform offers such flexibility and scale with the same commercial and technical capability Used by: Leading Tier 1 MSP's and SI's join the list and share in the outcomes

3 NSP/MSP MARKETPLACE CONDITIONS OUR AIM IS TO CHANGE THE GAME Enterprise demand for MSP support in digital transformation programs has never been higher Enterprise corporate customers receiving managed network and other IT services experience little to no value using OSS tools Users demand focus in service quality and service adoption, gained through the interplay between application, network performance and UX/CX and the reasons for non-performance without having to rely on technical personnel Enterprise focus is ensuring high quality user / customer experience - how to align your MSP with this imperative? We adapt... YOU innovate! Customer service has always been underpinned by multiple tools, designed for engineers and operations personnel Client facing teams have tools answering questions customers have little or no interest in Personnel have no single tool designed to enable consultative account and service management Networks and Connectivity are now a commodity reframe this key layer as application / service delivery infrastructure - link key services to the vital role of the digital arteries Competitive landscape is driving managed network and voice revenues downward (price erosion) differentiate in a new way FULLY INTEGRATED, RAPID MTTV, LOW RESOURCE HIGH VALUE One master analytics platform monitoring the metrics that C Suite Stakeholders want to focus on, delivered as a fully managed service. Client facing teams focus of the client and are enable by the data insights from Hortium Accurate, impartial evidence of UC, applications and network service performance any location. Creating trusted advisor relationships and sustained customer satisfaction

4 BENEFITS & OUTCOMES END TO END ANALYTICS THAT CREATE VALUE Managed multi-tenanted Cloud Service means fast deployment and low operational impact. SALES New logo, renewals and cross-selling of other high value services SALES Increased contract renewal rates from the above benefits and achieve better account margins through adding value throughout the provider to customer relationship MARGINS Independent proof of quality encourages investment in high margin projects REPUTATIONAL Trusted advisor through focus on accountability and service quality TRUST Earned through transparent proof of delivery, less issues and finger pointing EFFICIENCIES Enable service and sales maximise time and resources FLEXIBILITY Multi-platform and hybrid cloud DATA DRIVEN Evidence that increases acceptance of customer change recommendations TRUSTED ADVISOR Service management using shared accurate performance info DIFFERENTIATION the headaches or waste All the value, none of COSTS Control costs on fault resolution activities by enabling non-technical staff to do more RELATIONSHIPS Improved customer relations through fault reduction and performance quality CHANGE THE PARADIGM SHARE YOUR CLIENTS FOCUS ON DIGITAL SERVICE QUALITY Hortium client are Integrators and MSPs, enabling sustainable competitive advantage with their corporate customer irrespective of their customers vertical market sector Data driven evidence for NSPs and MSPs innovators. Providing real-time insights concerning the interaction between service performance, applications and communications infrastructure End customers share the service performance insights - increasing customer/partner trust Hortium is a powerful Sales and Service Management tool designed for non-technical personnel and operations teams: ` - creating cross-sell and upgrade opportunities throughout their customer s service contract - dynamic consultative sales tool that significantly enhances service management engagements

5 SUCCESSES BLUE-CHIP COMPANIES TRUST HORTIUM TO DELIVER HORTIUM PARTNER SUCCESS Our NSP/MSP partners use Hortium to: Secure more customer upgrade recommendations Achieve contract renewals without negative account revenue impact VALUE TIME Deliver new revenue, improve customer satisfaction Decrease service cost and time Enable their customer experience improvements at all levels within their help desk Help corporate customers prove the ROI of their managed services and of the deployment of new applications RENEWALS Helping global Tier 1 providers secure contract renewals EFFICIENT Increase cost efficiencies in service management Data Driven. People Focused. For further information, please contact our team at: hello@hortium.com