Oakland County Department of Information Technology Project Scope and Approach

Transcription

1 Oakland County Department of Information Technology Project Scope and Approach Project Name: Patch Process Improvement Project ID: Leadership Group: Technical Systems & Networking Department: Information Technology Division: Tech Systems & Networking Project Sponsor: Widun Jr, Edward Date Requested: 4/7/216 PM Customer No. 186 Request Type: New Development Enhancement Customer Support Planned System Maintenance or Upgrade IT Team Name: Internal Services IT Team No: H Project Manager/Leader: Daniel Iannucci Account Account Number: Description: Customer Name: Grant Funded? Yes No Mandate? Yes No Mandate Source: Project Goal To create a monthly patch processing team to streamline the Windows OS patching process so that consistency and efficiencies can be gained. Business Objective To identify a Patch Improvement Team that will: Standardize monthly Windows OS patching activities to improve consistency of patching throughout the division. Streamline communication in the monthly patch process and improve the efficiency of patch attempts. To standardize the process of testing patches. Major Deliverables Detailed Project Plan Monthly Patch Improvement Team identified New Monthly Patch Process and Patch Testing Processes developed SharePoint site established for communication among Patch Improvement Team Patch reports reviewed Updated documentation, including SOPs and Process Documentation Training Plan Approach Develop Detailed Project Plan Identify Monthly Patch Improvement Team Create and document Monthly Patch Process Create and document Patch Testing Processes Form Rev. 11/5/215 Page 1 Project Rev. 4/12/216

2 Oakland County Department of Information Technology Project Scope and Approach Project Name: Patch Process Improvement Project ID: Creation/Modify of SharePoint site Review patch reporting capabilities Develop a training and rollout plan Research & Analysis Gartner Research Recommendation NACo Application Store Benefits See Return on Investment (ROI) Analysis Document Impact Number of Users 2+ Divisions Information Technology Leadership Groups All Risk Business Environment Medium Project will require some changes to existing business processes Technical Environment Low Proven and previously implemented technologies Assumptions Staffing IT Staffing: resources will be available for the hours indicated per the attached project plan. Other Staffing: additional staffing will be available as follows: Role: Name Hours per Day Project Sponsor: Edward Widun Jr As needed Form Rev. 11/5/215 Page 2 Project Rev. 4/12/216

3 Oakland County Department of Information Technology Project Scope and Approach Project Name: Patch Process Improvement Project ID: Facilities Technical Funding Other Priority Constraints Exclusions The project impacts the Windows OS patch process and does not include patches for: o Databases o Applications o Linux o Workstations Form Rev. 11/5/215 Page 3 Project Rev. 4/12/216

4 Oakland County Department of Information Technology Project Scope and Approach Project Name: Patch Process Improvement Project ID: PROJECT PHASE AUTHORIZATION Phase(s): Total Estimated Application Services Hours: Cost: Total Estimated Technical Systems Hours: Cost: Total Estimated CLEMIS Hours: Cost: Total Estimated Internal Services Hours: Cost: IT Application Services Division Manager Approval: IT Technical Systems Division Manager Approval: IT CLEMIS Division Manager Approval: IT Internal Services Division Manager Approval: IT Management Approval: Approved: Yes No Reason: Project Sponsor Approval: Title: PROJECT SUMMARY Authorized Development (see above) Hours: Cost: Preliminary Estimated Development for Future Phases Hours: Cost: Grand Total Estimated Development Hours: Cost: Form Rev. 11/5/215 Page 4 Project Rev. 4/12/216

5 Oakland County Department of Information Technology Project Scope and Approach Project Name: Patch Process Improvement Project ID: Customer Acceptance of Product: PROJECT COMPLETION AUTHORIZATION Title: Project Office Review: Form Rev. 11/5/215 Page 5 Project Rev. 4/12/216

6 Project Summary As Of: 4/7/216 Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Benefits/Savings: Tangible Benefits Subtotal: Cost Avoidance Subtotal: Costs: Development Services Subtotal: Subtotal: Software Subtotal: Subtotal Training Subtotal: Other Subtotal: Annual Statistics: Annual Total Savings Annual Total Costs Annual Return on Investment Annual Costs/Savings Ratio.%.%.%.%.%.% Project Cumulative Statistics: Cumulative Total Savings Cumulative Total Costs Cumulative Return on Investment Cumulative Cost/Savings Ratio.%.%.%.%.%.%.% Year Positive Payback Achieved State or Federal Mandate? Signatures: NO PAYBACK Benefits Reviewed By Project Sponsor Costs (including IT Resources) Reviewed By Information Technology Project Manager Patch Improvement Process ROI.xlsx/Project Summary Date Printed: 4/12/216 Page 1 REV: February 24, 212

7 Savings Detail As Of: 4/7/216 Benefit/Savings Description Project Savings Category Budget Category/Funding Source Unit Desc Units Rate per Unit Total Savings Improved rate of OS patches successful in first pass Intangible Benefit Reduce the time spent on testing and implementing patches Intangible Benefit All OS patch information kept in one location (Sharepoint) Intangible Benefit Improved patching processes and procedures Intangible Benefit Identify a single point of contact for OS patching Intangible Benefit Annual Multiplier Patch Improvement Process ROI.xlsx/Savings Detail Date Printed: 4/12/216 Page 2 REV: February 24, 212

8 Savings Detail As Of: 4/7/216 Benefit/Savings Description Improved rate of OS patches successful in first pass Reduce the time spent on testing and implementing patches All OS patch information kept in one location (Sharepoint) Improved patching processes and procedures Identify a single point of contact for OS patching Project Savings Category Intangible Benefit Intangible Benefit Intangible Benefit Intangible Benefit Intangible Benefit Affects Project ROI? Potential Savings Extensions Y1 Y2 Y3 Y4 Y5 Y6 Y1 Y2 Y3 Y4 Y5 Y6 Patch Improvement Process ROI.xlsx/Savings Detail Date Printed: 4/12/216 Page 3 REV: February 24, 212

9 Savings Summary As Of: 4/7/216 Benefit/Savings Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Tangible Benefit: Tangible Benefits Subtotal: Cost Avoidance: Cost Avoidance Subtotal: Intangible Benefit: Improved rate of OS patches successful in first pass Reduce the time spent on testing and implementing patches All OS patch information kept in one location (Sharepoint) Improved patching processes and procedures Identify a single point of contact for OS patching Savings Total: Patch Improvement Process ROI.xlsx/Savings Summary Date Printed: 4/12/216 Page 4 REV: February 24, 212

10 Cost Detail As Of: 4/7/216 Cost Description Project Cost Category Budget Category/Funding Source Unit Desc Units Rate per Unit Total Cost IT Hours - New Development Development Svcs IT Hours - System Maintenance Development Svcs 128 IT Hours - Customer Support Development Svcs 128 IT Hours - Planned Maintenance Development Svcs 128 User Hours - New Development Development Svcs User Hours - PTNE/OT Development Svcs Contractor Professional Services Development Svcs PC System - Acquisition 814 PC System - Maintenance 2,34 Notebook - Acquisition 1,223 Notebook - Maintenance 2,372 Tablet Notebook - Acquisition 2,12 Tablet Notebook - Maintenance Laserprinter - Acquisition 1,432 Laserprinter - Maintenance 1,14 Image Workstations - Acquisition Image Workstations - Maintenance 3,496 PC Maintenance User Owned 2,34 Printer Maintenance User Owned 1,72 Package Software - Acquisition Software Package Software - Maintenance Software Business Objects Access Software Term Emulation SFTW-Acquisition Software Term Emulation SFTW-Maintenance Software Server - Acquisition/Upgrade 8, Server - Maintenance 36 Server Sftwre - Acquisition/Upgrade 335 Server Sftwre - Maintenance Server Rack Mount 4 MS SQL Server Standard Per Processor - Includes Year 1 Maintenance 4,725 Annual Multiplier Affects Project ROI? Y1 Y2 Y3 Y4 Y5 Y6 Patch Improvement Process ROI.xlsx/Cost Detail Date Printed: 4/12/216 Page 5 REV: February 24, 212

11 Cost Detail As Of: 4/7/216 Cost Description Project Cost Category Budget Category/Funding Source Unit Desc Units Rate per Unit Total Cost MS SQL Server Standard Per Processor - Year 2 and Beyond 946 MS SQL Server Enterprise Per Processor - Includes Year 1 Maintenance 19,693 MS SQL Server Enterprise Per Processor - Year 2 and Beyond 3,939 Websphere Basic Per Processor Single/Dual Core - Includes Year 1 Maintenance 3,56 Websphere Basic Per Processor Single/Dual Core - Year 2 and Beyond 71 Websphere ND Per Processor Single/Dual Core - Includes Year 1 Maintenance 13,18 Annual Multiplier Affects Project ROI? Y1 Y2 Y3 Y4 Y5 Y6 Websphere ND Per Processor Single/Dual Core - Year 2 and Beyond 2,635 SSL Certificate 845 Internet Access 18 Project Staff Training Training User Training Training App Code Directories on Consolidated IIS Server (Virtual) ANN 415 Database (5 GB) on Consolidated SQL Instance Server ANN 93 Database Instance (125 GB DB) on Consolidated SQL Server ANN 2,395 Database SQL Maint Server ANN 834 Database SQL Server Physical ANN 19,158 DB Maintenance (Annual Cycle $61) ANN 61 Patch Improvement Process ROI.xlsx/Cost Detail Date Printed: 4/12/216 Page 6 REV: February 24, 212

12 Cost Detail As Of: 4/7/216 Cost Description Project Cost Category Budget Category/Funding Source Unit Desc Units Rate per Unit Total Cost DB Maintenance (Semi-Annual Cycle $122) ANN 1,22 DB Maintenance (Semi-Annual Cycle $244) ANN 2,44 Dedicated Virtual Server ANN 4,15 File Space (1GB) ANN 173 Internet Bandwidth per MB ANN 75 DB Instance Setup 976 DBA MS SQL Database Creation on Exisitng Instance 366 DBA MS SQL Installation and Instance Creation (1hrs) 1,22 DBA MS SQL Instance Creation on Consolidated or Existing Server (8hrs) 976 Server Admin App Code Virtual Directory Setup (1hr) 122 Server Admin Install Physical Server / Install OS (12hrs) 1,464 Server Admin Virtual Machine Creation (5hrs) 61 Annual Multiplier Affects Project ROI? Y1 Y2 Y3 Y4 Y5 Y6 Patch Improvement Process ROI.xlsx/Cost Detail Date Printed: 4/12/216 Page 7 REV: February 24, 212

13 Cost Detail As Of: 4/7/216 Cost Description IT Hours - New Development IT Hours - System Maintenance IT Hours - Customer Support IT Hours - Planned Maintenance User Hours - New Development User Hours - PTNE/OT Contractor Professional Services PC System - Acquisition PC System - Maintenance Notebook - Acquisition Notebook - Maintenance Tablet Notebook - Acquisition Tablet Notebook - Maintenance Laserprinter - Acquisition Laserprinter - Maintenance Image Workstations - Acquisition Image Workstations - Maintenance PC Maintenance User Owned Printer Maintenance User Owned Package Software - Acquisition Package Software - Maintenance Business Objects Access Term Emulation SFTW-Acquisition Term Emulation SFTW-Maintenance Server - Acquisition/Upgrade Server - Maintenance Server Sftwre - Acquisition/Upgrade Server Sftwre - Maintenance Server Rack Mount MS SQL Server Standard Per Processor - Includes Year 1 Maintenance Project Cost Category Development Svcs Development Svcs Development Svcs Development Svcs Development Svcs Development Svcs Development Svcs Software Software Software Software Software Potential Cost Extensions Y1 Y2 Y3 Y4 Y5 Y6 Patch Improvement Process ROI.xlsx/Cost Detail Date Printed: 4/12/216 Page 8 REV: February 24, 212

14 Cost Detail As Of: 4/7/216 Cost Description MS SQL Server Standard Per Processor - Year 2 and Beyond MS SQL Server Enterprise Per Processor - Includes Year 1 Maintenance MS SQL Server Enterprise Per Processor - Year 2 and Beyond Websphere Basic Per Processor Single/Dual Core - Includes Year 1 Maintenance Websphere Basic Per Processor Single/Dual Core - Year 2 and Beyond Websphere ND Per Processor Single/Dual Core - Includes Year 1 Maintenance Websphere ND Per Processor Single/Dual Core - Year 2 and Beyond SSL Certificate Internet Access Project Staff Training User Training App Code Directories on Consolidated IIS Server (Virtual) Database (5 GB) on Consolidated SQL Instance Server Database Instance (125 GB DB) on Consolidated SQL Server Database SQL Maint Server Database SQL Server Physical DB Maintenance (Annual Cycle $61) Project Cost Category Training Training Potential Cost Extensions Y1 Y2 Y3 Y4 Y5 Y6 Patch Improvement Process ROI.xlsx/Cost Detail Date Printed: 4/12/216 Page 9 REV: February 24, 212

15 Cost Detail As Of: 4/7/216 Project Cost Cost Description Category DB Maintenance (Semi-Annual Cycle $122) DB Maintenance (Semi-Annual Cycle $244) Dedicated Virtual Server File Space (1GB) Internet Bandwidth per MB DB Instance Setup DBA MS SQL Database Creation on Exisitng Instance DBA MS SQL Installation and Instance Creation (1hrs) Potential Cost Extensions Y1 Y2 Y3 Y4 Y5 Y6 DBA MS SQL Instance Creation on Consolidated or Existing Server (8hrs) Server Admin App Code Virtual Directory Setup (1hr) Server Admin Install Physical Server / Install OS (12hrs) Server Admin Virtual Machine Creation (5hrs) Patch Improvement Process ROI.xlsx/Cost Detail Date Printed: 4/12/216 Page 1 REV: February 24, 212

16 Cost Summary As Of: 4/7/216 Cost Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Development Services: IT Hours - New Development IT Hours - System Maintenance IT Hours - Customer Support IT Hours - Planned Maintenance User Hours - New Development User Hours - PTNE/OT Contractor Professional Services Development Services Subtotal: : Subtotal: Software: Software Subtotal: : Subtotal Training: Training Subtotal: Other: Other Subtotal: Costs Total: Patch Improvement Process ROI.xlsx/Cost Summary Date Printed: 4/12/216 Page 11 REV: February 24, 212

17 Date Assumptions Assumption Description As Of: 4/7/216 Patch Improvement Process ROI.xlsx/Assumptions Date Printed: 4/12/216 Page 12 REV: February 24, 212