Driving Digital Transformation with Business Apps on the Now Platform. Graeme Welsh Advisory Solution Consultant ServiceNow

Transcription

1 Driving Digital Transformation with Business Apps on the Now Platform Graeme Welsh Advisory Solution Consultant ServiceNow 1

2 Speaker Introduction NAME: Graeme Welsh TITLE: Advisory Solution Consultant FUNCTION: Solution Consulting COMPANY: ServiceNow EXPERIENCE: 3.5 Years in ServiceNow Solution Consulting EXPERTISE: Platform Specialist, Solution Architecture, Workflow/Orchestration, Integrations, ServiceNow Application Creation 2

3 Safe Harbor This presentation contains forward looking statements that are based on our management s beliefs and assumptions and on information currently available to management. We intend for such forward looking statements to be covered by the safe harbor provisions for forward looking statements contained in the U.S. Private Securities Litigation Reform Act of Forward looking statements include information concerning our possible or assumed strategy, future operations, financing plans, operating model, financial position, future revenues, projected costs, competitive position, industry environment, potential growth opportunities, potential market opportunities, plans and objectives of management and the effects of competition. Forward looking statements include all statements that are not historical facts and can be identified by terms such as anticipates, believes, could, seeks, estimates, expects, intends, may, plans, potential, predicts, projects, should, will, would or similar expressions and the negatives of those terms, although not all forward looking statements contain these identifying words. Forward looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by the forward looking statements. We cannot guarantee that we actually will achieve the plans, intentions, or expectations disclosed in our forward looking statements and you should not place undue reliance on our forward looking statements. Forward-looking statements represent our management s beliefs and assumptions only as of the date of this presentation. We undertake no obligation, and do not intend to update these forward looking statements, to review or confirm analysts expectations, or to provide interim reports or updates on the progress of the current financial quarter. Further information on these and other factors that could affect our financial results are included our filings we make with the Securities and Exchange Commission. This presentation includes certain non GAAP financial measures as defined by SEC rules. We have provided a reconciliation of those measures to the most directly comparable GAAP measures in the Appendix. The information in this presentation on new products, features, or functionalities is intended to outline ServiceNow s general product direction and should not be included in making a purchasing decision. The information on new products, features, functionalities is for informational purposes only and may not be incorporated into any contract. The information on new products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow s sole discretion. 3

4 Agenda Digital Transformation Trends Transformation on the Now Platform Summary and Looking Ahead Your Questions 4

5 Build a cloud-based platform to enable regular people to create meaningful applications to route work through an enterprise. -Fred Luddy, ServiceNow Founder,

6 Current Customer Trends For Digital Transformation CONSOLIDATE AUTOMATE Build apps to replace manual processes MODERNIZE Transition legacy apps onto a cloudbased applicationplatform-as-a service Eliminate redundant apps and platforms across the enterprise TRANSFORM YOUR ENTERPRISE Achieve new levels of agile business performance TIME / VALUE 6

7 Common Problems Manual Processes Processes Spanning Multiple Systems Legacy user Experiences For the Business 7

8 Common Problems App Development Too Slow No Reusability Complex Infrastructure For IT 8

9 Business Problems Require Technology Solutions But, the path to solving the business problem can be a difficult one Business Problem Application Value Middleware Operating System Complexity Hardware 9

10 Now Platform Allows You To Focus On Business Value Eliminate infrastructure complexity and focus on the best business solution Business Problem Application Value Now Platform Complexity 10

11 ServiceNow System of Action Cloud Services IT SECURITY CUSTOMER SERVICE HR BUSINESS APPS Anomaly Detection Peer Benchmarking Performance Forecasting Predictive Modeling Now Platform Intelligent Automation Engine Service Portal Subscription & Notification Knowledge Base Service Catalog Workflow Developer Tools Reports & Dashboards Single Database Contextual Collaboration Orchestration Nonstop Cloud Multi-Instance Secure & Compliant Scalable 11

12 Anyone Can Build Apps Fast Unleash Innovation the right tools to turn anyone into a developer Tools that help deliver apps faster Enable anyone to develop Put application control in the right hands Maintain IT Governance 12

13 Easily Automate Work and Integrate Everything Maximize resources and operational efficiency Visualise and automate how work is done Easily connect to enterprise apps & cloud services Built-in watch, event and change notifications Real-time communication through instant messaging 13

14 Maximise Value with Actionable Insights Improve business decisions and execution No Data Silos Reusable reports, scorecards, and data visualisations Personalised dashboards based on user / role IoT time series data 14

15 Create Awesome Experiences On Any Device Native Mobile Apps Adaptive and responsive mobile UI s OOTB Browse, request, monitor, respond and approve from anywhere Industry standard AngularJS & Bootstrap 15

16 Intelligently Automate Your Business Processes Automatically categorise and route work based on personalised adaptive intelligence Auto-assign Categories, Priorities and Groups Automate task dispatching Extend with APIs Confidence Threshold 16

17 Automate Business Processes Faster Safely extend application development to pro/low/no code developers 60,000 tasks integrated and automated across multiple stakeholder groups 400% acceleration of simple applications and digital business process development Minimal coding, so developers can grow their skills over time. 17

18 Accelerate Your Application Development Never start from scratch with a rich set of application building blocks and reuse on a Shared Services-ready platform 90% less coding efforts to configure an application in as little as 4 to 6 weeks Delivery of development projects accelerated by 290% allowing delivery nearly 6 months sooner 3X faster development and delivery Developer onboarding times under 10 days 18

19 Connect Your Enterprise No data silos architecture and simplified integration with auto-generated and scripted APIs Central repository for flight operations across maintenance, finance and supply chain data sources Systems of engagement are more easily connected through a central CMDB database Integration of safety signage request process across lab staff, facilities, compliance and department head approvals 19

20 Create Amazing User Experiences Customisable UX and native Mobile with no additional mobile development needed Mobile-enabled Field Office Readiness Dashboard for opening/closing 800 seasonal tax locations Improved user experience and visibility through a tighter-knit integration between a common stack Mobile-enabled Safety Evaluation App with instant scoring brings evaluation times from 90 days to 30 minutes 20

21 A Phase By Phase Digital Strategy CONSOLIDATE AUTOMATE Drive Productivity With Every App MODERNIZE Accelerate the Business by Extending Development Reduce Cost by Eliminating Application Redundancy TRANSFORM YOUR ENTERPRISE Connect business processes, people, data and things across and beyond the enterprise TIME / VALUE 21

22 A Look Ahead How Do I Effectively Store Data? How Do I Make Connections Easier? No Code Integrations Action-based Workflows Machine Learning Intelligent Event Management No Code Development Experiences How Do I Automate Actions With That Data? Internet of Things How Do I Make Sense Of This Data? 22

23 Need More Info? ebooks Customer Resources on Servicenow.com Analyst Research 23