MAPC Mobile Parking Payment Systems Price Proposal NOVEMBER 2, passportinc.com 2017 Passport. All rights reserved.

Transcription

1 MAPC NOVEMBER 2, Mobile Parking Payment Systems Price Proposal passportinc.com 2017 Passport. All rights reserved.

2 MAPC 2018 Mobile Parking Payment Systems Price Proposal For: Metropolitan Area Planning Council Lorraine See 60 Temple Place, 6th Floor Reception Boston, Massachusetts, Due: November 13, 12:00 PM EST From: Passport 427 Tatnall Street, Suite Wilmington, Delaware USA (704)

3 TABLE OF CONTENTS PAGE NO. Introduction Proposal Signature Page 2 Price Proposal Signature Page 3 Pricing MAPC Pricing Form 4 Passport Enterprise Suite 5 Parking by Passport 9 Enforcement by Passport 12 Optional Costs 16 1

4 PROPOSAL SIGNATURE PAGE 2

5 PRICE PROPOSAL SIGNATURE PAGE 3

6 PRICING MAPC PRICING FORM 4

7 PASSPORT ENTERPRISE SUITE This pricing represents bundled pricing, where the City has selected to implement both Passport products: Parking and Enforcement. The three columns represent the various cost structures where the City is the Merchant of Record and is responsible for merchant processing and gateway fees through a third party; where Passport is the Merchant of Record and provides both merchant processing and gateway services; and where the City selects a merchant processor, but uses Passport as the gateway. Please bear in mind that in order to implement Apple Pay and Android Pay, Passport must be at least the gateway. 1 Digital Permitting can be added to this option for an additional $1,000/month. Item Parking by Passport OpsMan Mobile Android Application ios Application Mobile-Optimized Website Closed-Loop Wallet Unlimited ongoing upgrades and enhancements Android Application Dynamic LPN Lookups Integration with DMV Data Scofflaw Notifications Electronic Chalking Unlimited ongoing upgrades and enhancements OpsMan Heat Mapping of Citation Density Live Officer Route Tracking Real time access to active parking sessions 2 Reporting Access 20 Parking Reports 17 Current Citation Reports 8 Harvester Reports 3 Administrative Reports Ad hoc and custom reports Unlimited Administrators Unlimited Access to Passport s Knowledge Base City is MOR Convenience Fee, Paid by the Parker.15 Fee Per Citation Issued Annual License Fee 1 For up to 1,000 permits per month. Permitting product is restricted to Passport s standard feature set with scheduled roadmap updates. 2 Passport continues to update and iterate its products and may develop alternative solutions to its reporting structure, which may cause the exact numbers listed below to change. 5

8 FAQs Training Videos Community Forum RMCPay Citation Payment Portal Online Appeals In-App Citation Payments Payment Processing City is MOR Convenience Fee per Citation Paid Online $ Gateway Passport Gateway.05/transaction.10 Merchant Processing Secure Payment Processing Harvester Delinquent Citation Collection Transfer of Outstanding Citations Hardware Pick either the Samsung s5 + Zebra Printer OR the N5 Scan Device. Service Delivery Samsung S5 Rugged Phone Case Phone Charger Phone Screen Protector Zebra imz320 Printer Zebra imz320 Bluetooth Printer Charger Battery Shoulder Strap 1 Roll of Blank Paper Configuration of city-owned devices N5 Scan Built in VIN Scanner Paper Project Management 70 citations/roll Minimum 100 roll order Dedicated Project Manager Implementation Specialist Project Plan 2.9% +.25/transaction Fee per Letter Sent: $ Postage.00 Percentage of Delinquent Citation Fees Collected: 25% $850.00/Kit $250.00/device $2,400.00/device Custom $8.00/roll Blank $3.00/roll 40 3 Zero charge from Passport, the City will still be responsible for the costs associated with payment processing as determined by the contract between the City and its merchant processor. 4 Bundled gateway costs. To use only Passport s gateway and not Merchant Processing services, the gateway fee is.10/transaction. 6

9 Weekly Callls City is MOR Configura ons Zone Setup Rate Setup Rate Testing Citation Setup Escalation Schedule Setup Escalation Schedule Testing Transfer of All Outstanding Citations Administrator role creation and setup Marke ng Essen als Koma-Alu Signs Decals How-to Flyer Post PR on Website Post PR on Social Media Dedicated Client Lifecycle Marketing Manager $6,500 INCLUDED Training Passport Overview Enforcement Introduction OpsMan Mobile RMCPay Portal Parking Introduction Parking Consumer Experience Parking Configurations Customer Support Operator Management Remote 5 On-Site $895.00/day Integra ons Merchant Processor 6 Integration Meter Integration Unlimited access to 40+ active integrations 5 On-site training is optional, all training can be effectively done remotely. 6 With any of the 15+ Merchant Processors that Passport currently maintains integrations with. 7

10 Expansions Tools and assistance for location additions City is MOR Expedited 7 Development Product Manager Project Timeline Full Stack Engineers $200.00/ hour Support End User Support Tier Three End User Support Customer Support Representatives Live Body Support 7 days a week Client Support Product Support Specialists for technical support 7 days a week Dedicated Client Success Manager for system updates Total Paid by City 25% of delinquent citation fees collected; $ postage for letters mailed applicable hardware fees Paid by Parker.15/mobile payment transaction $2.75/ citation paid online 25% of delinquent citation fees collected; 2.9%+.30/ trax; $ postage for letters mailed applicable hardware fees.15/mobile payment transaction $2.75/ citation paid online 25% of delinquent citation fees collected;.10/trax; $ postage for letters mailed applicable hardware fees.15/mobile payment transaction $2.75/ citation paid online 7 The Client may request new features or functionality to be built into the system, and, to the extent that Passport plans to incorporate such requested new features or functionality into the Software, Passport will develop such features and functionality at no cost to the Client. If the Client s requested features or functionality are created for the Client s use, are not contemplated in the scope of work, and are not incorporated into the Software, Passport may, at its sole discretion, charge Provider custom development fee of two hundred and fifty dollars ( $ 250,00) per hour for the development of such features or functionality and a monthly maintenance fee that will be mutually agreed between the Parties and reduced to a written addendum to this Agreement that the Parties must execute. 8

11 PARKING BY PASSPORT This pricing represents pricing for Parking by Passport only. The three columns represent the various cost structures where the City is the Merchant of Record and is responsible for merchant processing and gateway fees through a third party; where Passport is the Merchant of Record and provides both merchant processing and gateway services; and where the City selects a merchant processor, but uses Passport as the gateway. Please bear in mind that in order to implement Apple Pay and Android Pay, Passport must be at least the gateway. 8 Digital Permitting can be added to this option for an additional $1,000.00/month. Pricing for a private label app is available on request. Item Parking by Passport Android Application ios Application Mobile-Optimized Website Closed-Loop Wallet Unlimited ongoing upgrades and enhancements OpsMan Real time access to active parking sessions 9 Reporting Access 15 Financial Reports 5 Customer Reports 1 Events Report 3 Administrative Reports Ad hoc and custom reports Unlimited Administrators Unlimited Access to Passport s Knowledge Base FAQs Training Videos Community Forum Payment Processing City is MOR Annual License Fee Convenience Fee, Paid by the Parker.20 Annual License Fee Gateway Passport Gateway.05/trax.10 Merchant Processing Secure Payment Processing 2.9% +.25/trax 8 For up to 1,000 permits per month. Permitting product is restricted to Passport s standard feature set with scheduled roadmap updates. 9 Passport continues to update and iterate its products and may develop alternative solutions to its reporting structure, which may cause the exact numbers listed below to change. 10 Zero charge from Passport, the City will still be responsible for the costs associated with payment processing as determined by the contract between the City and its merchant processor. 11 Bundled gateway costs. To use only Passport s gateway and not Merchant Processing services, the gateway fee is.10/transaction. 9

12 City is MOR Service Delivery Project Management Dedicated Project Manager Implementation Specialist Project Plan Weekly Calls Configura ons Zone setup Rate setup Rate testing Administrator role creation and setup Marke ng Essen als KomaAlu Signs Decals How-to Flyer Post PR on Website Post PR on Social Media Dedicated Client Lifecycle Marketing Manager $6,500 INCLUDED Training Passport Overview Parking Introduction Parking Consumer Experience Parking Configurations Customer Support Operator Management Remote 12 On-Site $895.00/day Integra ons Merchant Processor 13 Integration Parking Enforcement Integration Meter Integration 12 On-site training is optional, all training can be effectively done remotely. 13 With any of the 15+ Merchant Processors that Passport currently maintains integrations with. 10

13 Unlimited access to 40+ active 14 integrations City is MOR Expansions Tools and assistance for location additions Expedited 15 Development Product Manager Project Timeline Full Stack Engineers $200.00/ hour Support End User Support Tier Three Parker Support Customer Support Representatives Live Body Support 7 days a week Client Support Product Support Specialists for technical support 7 days a week Dedicated Client Success Manager for system updates Total Paid by City $2.9% +.30/trax.10/trax Paid by Parker.20/trax.20/trax.20/trax 14 Passport continues to update and iterate its products and may develop alternative solutions to its integrations, which may cause the exact numbers listed below to change. 15 The Client may request new features or functionality to be built into the system, and, to the extent that Passport plans to incorporate such requested new features or functionality into the Software, Passport will develop such features and functionality at no cost to the Client. If the Client s requested features or functionality are created for the Client s use, are not contemplated in the scope of work, and are not incorporated into the Software, Passport may, at its sole discretion, charge Provider custom development fee of two hundred and fifty dollars ( $ 250,00) per hour for the development of such features or functionality and a monthly maintenance fee that will be mutually agreed between the Parties and reduced to a written addendum to this Agreement that the Parties must execute. 11

14 ENFORCEMENT BY PASSPORT This pricing represents Enforcement pricing only. The three columns represent the various cost structures where the City is the Merchant of Record and is responsible for merchant processing and gateway fees through a third party; where Passport is the Merchant of Record and provides both merchant processing and gateway services; and where the City selects a merchant processor, but uses Passport as the gateway. Please bear in mind that in order to implement Apple Pay and Android Pay, Passport must be at least the gateway. 16 Digital Permitting can be added to this option for an additional $1,000/month. Item OpsMan Mobile Android Application Dynamic LPN Lookups Integration with DMV Data Scofflaw Notifications Electronic Chalking Unlimited ongoing upgrades and enhancements OpsMan Heat Mapping of Citation Density Live Officer Route Tracking Real time access to active parking sessions 17 Reporting Access 17 Current Citation Reports 8 Harvester Reports 3 Administrative Reports Ad hoc and custom reports Unlimited Administrators Unlimited Access to Passport s Knowledge Base FAQs Training Videos Community Forum RMCPay Citation Payment Portal Online Appeals In-App Citation Payments Harvester Automatic Notification Mailing DMV Lookups City is MOR Annual License Fee Fee Per Citation Issued Annual License Fee Convenience Fee per Citation Paid Online $3.00 Fee per Letter Sent: $ Postage 16 For up to 1,000 permits per month. Permitting product is restricted to Passport s standard feature set with scheduled roadmap updates. 17 Passport continues to update and iterate its products and may develop alternative solutions to its reporting structure, which may cause the exact numbers listed below to change. 12

15 Hardware Pick either the Samsung s5 + Zebra Printer OR the N5 Scan Device. Payment Processing Service Delivery Delinquent Citation Collection Transfer of Outstanding Citations Samsung S5 Rugged Phone Case Phone Charger Phone Screen Protector Zebra imz320 Printer Zebra imz320 Bluetooth Printer Charger Battery Shoulder Strap 1 Roll of Blank Paper Configuration of city-owned devices N5 Scan Built in VIN Scanner Paper 70 citations/roll Minimum 100 roll order Percentage of Delinquent Citation Fees Collected: 25% City is MOR $850.00/Kit $250.00/device $2,400.00/device Custom $8.00/roll Blank $3.00/roll 18 Gateway Passport Gateway.05/trax.10 Merchant Processing Project Management Secure Payment Processing Dedicated Project Manager Implementation Specialist Project Plan Weekly Calls Configura ons Citation Setup Escalation Schedule Setup Escalation Schedule Testing Transfer of All Outstanding Citations Administrator role creation and setup 2.9% +.25/trax 18 Zero charge from Passport, the City will still be responsible for the costs associated with payment processing as determined by the contract between the City and its merchant processor. 13

16 City is MOR Training Passport Overview Enforcement Introduction OpsMan Mobile RMCPay Portal OpsMan Customer Support Operator Management Remote 19 On-Site $895.00/day Integra ons Merchant Processor 20 Integration Mobile Parking Payment Integration Meter Integration Unlimited access to 40+ active integrations Expedited 21 Development Product Manager Project Timeline Full Stack Engineers $250.00/ hour Support End User Support Tier Three Violator Support Customer Support Representatives Live Body Support 7 days a week Client Support Product Support Specialists for technical support 7 days a week Dedicated Client Success Manager 19 On-site training is optional, all training can be effectively done remotely. 20 With any of the 15+ Merchant Processors that Passport currently maintains integrations with. 21 The Client may request new features or functionality to be built into the system, and, to the extent that Passport plans to incorporate such requested new features or functionality into the Software, Passport will develop such features and functionality at no cost to the Client. If the Client s requested features or functionality are created for the Client s use, are not contemplated in the scope of work, and are not incorporated into the Software, Passport may, at its sole discretion, charge Provider custom development fee of two hundred and fifty dollars ( $ ) per hour for the development of such features or functionality and a monthly maintenance fee that will be mutually agreed between the Parties and reduced to a written addendum to this Agreement that the Parties must execute. 14

17 for system updates City is MOR Total Paid by City $25% of delinquent citation fees collected; $1.00 per letter mailed + postage; Applicable hardware fees Paid by Violator $3.00/citation paid online $25% of delinquent citation fees collected; 2.9% +.30/trax $1.00 per letter mailed + postage; Applicable hardware fees $3.00/citation paid online $25% of delinquent citation fees collected;.10/trax $1.00 per letter mailed + postage; Applicable hardware fees $3.00/citation paid online 15

18 OPTIONAL COSTS SIGNAGE ESSENTIALS (INCLUDED) PREMIUM Signs Decals PRINT MARKETING How-to Flyer (5 x 3 ) 1 Design 2,000 App Benefit Flyer (8.5 x 11 ) 2,000 Validation Code Cards 250 PUBLIC RELATIONS Post PR on Website Post PR on Social Media DIGITAL MARKETING Website Banner Social Media Banners How-To Video (30 Sec.) ONGOING SUPPORT Dedicated Client Lifecycle Manager 1 Design 2 Designs Zebra/Samsung Op onal Accessory Pricing imz320 Case $50.00 imz320 Strap $10.00 imz320 4 Charger Rack $ imz320 Ba ery $75.00 imz320 Charger $30.00 imz320 Car Charger $30.00 N5 Op onal Accessory Pricing N Class Four Posi on Dock $ Shoulder Strap $60.00 Flex Strap $20.00 Rain Guard $30.00 Spare Ba ery $ Carrying Case $30.00 Vehicle Charger $