Operations as a Service with Rundeck

Transcription

1 Operations as a Service with Rundeck Operations as a Service with Rundeck 1

2 Introduction MOBILE TEAM WEB TEAM ERB TEAM ANALYTICS TEAM BIZ ANALYTICS cloud services web apps in vm packaged apps on bare metal microservices in containers data operations ON DEMAND ON DEMAND ON DEMAND ON DEMAND ON DEMAND *nix Servers NOC Firewalls Cloud Ops Windows Servers Storage Network Mainframe Platform Eng DBAs Security Change Mgmt DevOps and Digital Transformations are driving an unprecedented increase in the pace and volume of daily change These trends are putting tremendous pressure on Operations. Operations organizations are being challenged to find a way to provide unprecedented levels of organizational responsiveness and throughput all while locking things down to sufficiently meet today s risk profiles. To relieve the pressure and meet the new demands of the business, operations needs to look for new ways of working and create mechanisms for allowing those who are traditionally outside of Operations to safely participate in operations activity. That s where Operations as a Service comes in. Operations organizations are being challenged to find a way to provide unprecedented levels of organizational responsiveness and throughput Operations need to look for new ways of working. Operations as a Service with Rundeck 2

3 What is Operations as a Service? O perations as a Service is a key design pattern enforces compliance, and has management oversight, that allows an Operations organization but the entire company can move faster and be to move faster, be more flexible, and lock more flexible. things down. Operations as a Service is also a critical technique for breaking down the organizational barriers that prevent enterprises from achieving DevOps and Digital Transformations. For a deeper dive into Operations as a Service, read our in-depth guide. Operations as a Service turns your operations tasks into services that can be consumed on-demand (via GUI, command line, or API) by anyone who needs those operations task performed. By combining selfservice processes for both defining and executing ON DEMAND ON DEMAND ON DEMAND ON DEMAND automated procedures, Operations as a Service becomes a reality. Operations as a service is most effective when you put as much control as possible Operations as a Service into the hands of those who traditionally make requests to Operations whether Developers, QA, Business Analysts, or others. Operations as a Service gives autonomy to teams who need operations tasks performed Ops while simultaneously providing more security and governance controls than were previously possible. Operations always maintains full security controls, Operations as a Service with Rundeck Operations as a Service Relieves the Pressure on Operations 3

4 How Rundeck Can Help Rundeck is built to be the core of your Operations as a Service strategy. From orchestration and scheduling capabilities to access control management Rundeck checks the boxes for the capabilities you will need to get started. Rundeck operates by the motto, Go fast. Be flexible. Lock things down. Let s look more closely at how the Rundeck platform addresses each of these goals. Go fast. Be flexible. Lock things down. Operations as a Service with Rundeck 4

5 Go Fast Current business and technology trends (e.g. Digital Transformation and DevOps) are causing a sharp increase in the pace and flexibility demanded of IT. However, the complexity found within most companies gets in the way of these desires. Rundeck is designed to work equally as well across the old and the new. Rundeck lets you connect users, tools, scripts, and APIs across any generation of technology. Whether it s traditional siloed operations of legacy systems or the fast, decentralized operations of new Cloud Native systems, Rundeck allows your teams to work how they need to work. Rundeck lets you move faster as an organization by helping you improve the effectiveness of your operations work and enabling self-service operations wherever possible. Be Flexible In order to respond quickly as an organization, the ability to safely delegate control to those closest to the need is vital. Whether the need is to respond to a production incident or manage environments during a delivery lifecycle, Rundeck enables companies to be more flexible and empower as many people as needed to do operational tasks. The more operational control that can be delegated, the more flexible and nimble an organization can be. Lock things down Be secure! Don t be the next data breach! Don t be the next major outage! is the strongest business mandate and one of the greatest challenges for today s enterprise IT organizations. If the mandate is to lock things down, how can you meet the other business mandate of going faster? Rundeck approaches this challenge from two different vectors. First, Rundeck enables Ops to implement granular access and compliance controls. Rundeck provides a control layer across all of your operational activity. Second, as the hub of IT operations, Rundeck greatly increases visibility into all operations activity. All actions are logged and create a permanent record. Operations as a Service with Rundeck 5

6 Rundeck in Real Life How Our Customers Win with Operations as a Service Rundeck customers have adopted Operations as a Service with great success for a variety of projects. The flexibility of the Rundeck platform enables customers to create the custom Operations as a Service design that meets their specific business needs. Global entertainment company $28M+ 28 in transactions Number of countries where operations occur Multiple operating units This Rundeck user is on the leading edge of Operations as a Service in the enterprise. A global enterprise, operating in 28 countries and processing more than $20 billion transactions per year, they use Rundeck to power a new model of operations support and incident response. Automated operations procedures are written by the delivery teams, while Ops vets those procedures and maintains full control over access and security policy. This new model has given both Operations support teams and Development access to self-service operations tasks. Combined with organizational policy changes, this new model of operations support and incident response quickly delivered remarkable results: 90% reduction in mean time to resolve (MTTR) incidents 50% reduction in escalations 55% reduction of overall support costs Operations as a Service with Rundeck 6

7 Fortune 50 Financial Services Firm 10,000+ Global brand Many lines of business employees This financial services juggernaut has more than thousands of technology employees across the globe and uses Rundeck firmwide as the operations orchestration standard. They represent one of the largest Rundeck deployments with almost 2000 projects, over 40,000 nodes and 4,000+ self-service job executions per day. The original goal was to enable a single line of business to deploy and perform operations tasks more efficiently, but usage has spread rapidly from there. Now it is the firmwide standard and the daily life of deploying and managing services goes through Rundeck. Rundeck was selected based on both the ease of use for developers and the ability to provide a common layer of visibility and control over operational activity. Operations as a Service with Rundeck 7

8 Fortune 50 Aerospace Company ,000+ Civilian and government contracts Countries where business located employees Rundeck as a Service? That s what this savvy customer designed as a way to empower teams across different business lines with self-services operations tasks. The company s new approach to IT is all in on Devops and automating processes. Rundeck is a key piece of technology used for orchestrating formerly manual tasks and connecting different tools and scripts. Each application team manages its own applications and services through Rundeck. The application teams also manage their own ACL policies (with Operations retaining ultimate control). Common tasks for which the application teams use Rundeck include querying environments to ensure that services are running; shutting down or starting up services across different nodes; performing patch updates; and installing software. teams. Headquarters-based teams needed to share log files and enable status query capability with offshore teams without granting direct access to all the services and devices involved (which was against regulations). Rundeck jobs were setup to safely allow those teams to pull log files and perform health checks as needed. Currently 50 application teams use Rundeck for ondemand tasks and run over 1,000 scheduled jobs per day. That number will scale as they expand the Rundeck service to more application teams to meet the internal business demand to offload manual tasks from Operations. With Rundeck, they can continue to and create repeatable tasks that can be run by other groups to maximize operational efficiency. For example, one lab team was tasked with installing five different software packages to 150 workstations in each sprint, a process that took nine days to complete. With Rundeck providing orchestration for the process, they now get the work done in 45 minutes and expect to reduce deployment time even more in the future. In another representative example, Rundeck transformed file sharing between US and offshore Operations as a Service with Rundeck 8

9 Conclusion Operations as a Service is a critical capability that needs to be developed by every enterprise IT operations organization. The speed, flexibility, and security controls dictated by today s business demands can t be met with the old practices that Operations has relied on for decades. Operations as a Service allows you to distribute and align operations activity so that you can unlock the full potential of your people and move as fast as your business demands. Operations as a Service is a straightforward, yet powerful, design pattern that should be in every IT leader s playbook. Ready to get started? Rundeck can give you a big headstart with your Operations as a Service journey. Download a free trial or schedule a demo with one of our experts to get more insight into how Operations as a Service can benefit your organization. Learn more at Rundeck.com Operations as a Service with Rundeck 9