CONSULTING MANAGEMENT CONSULTING PREMIER INNOVATORS IN

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1 CONSULTING PREMIER INNOVATORS IN MANAGEMENT CONSULTING Governance & Strategy (GOS) Business Process Outsourcing (BPO) Revenue Management & Enhancement (RME) COMPANY PROFILE

2 ABOUT NTIYISO COMPANY OVERVIEW OPERATING PHILOSOPHY KEY DIFFERENTIATORS Founded in 2005, Ntiyiso Consulting is a black-owned management consulting firm with expertise across all major industries. The firm uses innovation to deliver services through three practices, viz. Governance & Strategy (GOS), Revenue Management & Enhancement (RME) and Business Process Outsourcing (BPO). Ntiyiso means TRUTH in Xitsonga language. Ntiyiso Consulting is therefore naturally inclined to deliver the most trusted of solutions to its clients. Ntiyiso Consulting s underlying operating philosophy is to offer its client products and services as a means to derive value. Ntiyiso Consulting s conviction is that each client is unique and therefore has specific needs that can only be met through a close and personalised partnership that is based on shared responsibility to deliver sustainable results. Ntiyiso Consulting is strongly opposed to the one-size-fits-all approach. Ntiyiso Consulting believes in partnering with its clients and developing relationships where clients can comfortably listen to constructive criticism and advice. Ntiyiso Consulting s core value is to tell the TRUTH about the status quo so as to create a platform for change and assist its clients to develop leadership capacity necessary to lead the change. Ntiyiso Consulting team has consultants who possess expertise in management consulting across all major industries, with many of them being thought leaders in the industry. The firm s consultants regularly receive invitations to share their views at conferences country wide. The firm s consultants have exceptional experience that can be benchmarked against international standards. Furthermore, Ntiyiso Consulting has contributed significantly towards thought leadership, research, analysis, reporting and designing of solutions. Ntiyiso Consulting has over the years designed and developed methodologies, templates, tools and models. This intellectual property has proved to be effective in solving the challenges faced by the firm s clients.

3 E X E C U T I V E T E A M The partners at Ntiyiso Consulting are recognized leaders and visionaries in their areas of expertise. Ntiyiso Consulting has more than 50 senior consulting professionals, subject matter experts on Governance, Strategy & Organisational Turnaround, Revenue Management, Business Process Reengineering and Project Management among other areas. A L E X M A B U N DA M a n a g i n g Pa r t n e r A N D I SA R A M AV H U N GA S e n i o r Pa r t n e r M I Y E L A N I S e n i o r H O L E N I Pa r t n e r Over 17 years of industrial and management consulting experience Over 16 years of management consulting and entrepreneurial experience Over 16 years of corporate and management consulting experience Industry Exposure º FMCG º Re a l E s t a t e º Lo c a l G o v e r n m e n t º I n f o r m a t i o n Te c h n o l o g y Industry Exposure º Tr a n s p o r t º Re a l E s t a t e º Financial Services º Te l e c o m m u n i c a t i o n s º Management Consulting º Media and Broadcasting Industry Exposure º FMCG º Re a l E s t a t e º Lo c a l G o v e r n m e n t º Financial Services º I n f o r m a t i o n Te c h n o l o g y

4 GOVERNANCE & STRATEGY PRACTICE The GOS Practice renders holistic organisational improvement interventions resulting in increased productivity and sustainable profitability. GOVERNANCE STRATEGY CORE BUSINESS OPERATIONS Ntiyiso Consulting helps clients to implement best corporate governance practices that are aligned to legal requirements and foster transparent engagements; thereby improving relationships with all stakeholders. º Board charter design º Sub committee charter design º Conflict of interest design º Board composition advisory º Governance document advisory & Board process design º Delegation of authority design º Policy development Ntiyiso Consulting helps clients develop resonant and practical corporate and business unit strategies that are in line with the business s long term vision and are supported by multiyear objectives, goals, and SMART key performance indicators. º Review of historic strategy º High level organisational performance analyses º High level financial analysis º Research on macroeconomic, industry, market, regulatory, and environmental issues º Strategy document write up Ntiyiso Consulting helps clients to achieve world-class operations. Blending strategic thinking with hands-on practicality, operational strategies are developed and implemented to solve the clients' most critical problems. º Business process management º Outsourcing and shared-service strategy º Quality management strategy º Advanced planning and scheduling º Outcomes based budgeting º Resourcing (HR) º Business requirement specifications (ICT)

5 REVENUE MANAGEMENT & ENHANCEMENT PRACTICE Ntiyiso Consulting is a leader in revenue management and enhancement consulting. Ntiyiso Consulting has worked with a number municipalities and was instrumental in devising and implementing ground breaking strategies which have resulted in a turnaround of the revenue generation. The RME Practice assists organisations to realise completeness of revenue, elimination of revenue leakages and increased revenue from existing and new sources. Ntiyiso Consulting has a wealth of knowledge and experience in Revenue Management. Revenue Management involves: º Improvement of internal processes based on bestcpractice policies and procedures º Accuracy of master data for customer, meter and services rendered by the municipality º Seamless flow of information across the revenue value chain º Integration of the value chain and stakeholders to ensure that there are no breakages, inefficiencies and redundancies Ntiyiso Consulting has comprehensive understanding and proven track record in delivering world class revenue enhancement solutions. Revenue enhancement involves realisation of more revenue as a result of: º Completeness of revenue which is as a result of billing all services and collection of revenue in full and on time º Elimination of revenue leakages by addressing illegal connections, under billing and under pricing (tariff setting) º Increase coverage (new unconventional sources of revenue) COMPLETENESS & CONVERSION OF REVENUE ELIMINATE REVENUE LEAKAGE AND IMPLEMENT CONTINUOUS IMPROVEMENT INCREASE REVENUE COVERAGE & ADD NEW SOURCES OF REVENUE

6 REVENUE MANAGEMENT & ENHANCEMENT Ntiyiso Consulting offers comprehensive revenue management and enhancement solutions, from strategic engagements, to implementation and monitoring of impact. Ntiyiso Consulting covers the revenue value chain, starting with developing of tariffs and review of valuation rolls of properties, billing of metered and non-metered services, credit control, right across to debt collection. Ntiyiso Consulting deploys methodologies such as the Revenue Recovery & Continuous Improvement, the Truth Table and Revenue Value Chain Integrator. COMPLETENESS OF REVENUE º Metering and billing system º Data cleansing º Customer contact º Revenue conversion through credit control and debt collection º Revenue awareness and educational campaigns 1. Surveyor General 6. Valuation of properties 7. Customer account opening & installation of services 12. Debt collection ELIMINATE REVENUE LEAKAGE º Tariff setting º Valuation Roll (use of land parcels and correct classification) º Non technical energy losses º Non-technical water lossess 2. Land parcels 5. Property 8. Metre reading 11. Credit control COVERAGE & NEW SOURCES OF REVENUE º Outdooradvertising º Recovery of costs (RAF, Provincial Government, insurance etc.) º Operational cost saving (e.g. energy efficiency) º Additional smart revenues streams (broadband) 3. Deed office registration 4. City planning GIS (Central property management) 9. Billing 10. Receipts

7 NTIYISO CONSULTING HAS COMPLETED

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