SERVICE SOLUTIONS OUR PLEDGE TO YOU

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1 SERVICE SOLUTIONS

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3 SERVICE SOLUTIONS Comprehensive, Flexible Service Solutions Best-in-Class Service Training Extensive Technician Network Time-tested Comprehensive Warranty OUR PLEDGE TO YOU At Scott Safety, we do more than design and build safety equipment. We create comprehensive service solutions to meet the demands of firefighters, first responders, and emergency personnel who depend on Scott Safety products to protect them in high risk environments. Our extensive service support organization consisting of highly-trained engineers and a vast network of experts are dedicated to serving you quickly and proficiently each and every time you need us. Whatever your service needs, our flexible service model offers localized access, quality service, and customized care. BENEFIT FROM OUR EXPERIENCE For more than 80 years, Scott has been a recognized leader in innovative respiratory and personal protective equipment and safety devices for firefighters, industrial workers, police squads, militaries, and rescue teams around the world. We take our role in protecting your safety very seriously by offering dedicated support resources with superior benefits. Our service solutions have been specifically developed to reduce your cost of ownership. $ Cost of Ownership Competitor B $ Competitor A Annual Cost $ $75.00 Scott Safety $0.0 Life of Product Above chart includes costs for required overhauls and tests, such as, the five year hydrostatic test, annual SCBA functional test, five year fit test, and required overhaul schedules.

4 Product quality, durability, and support go well beyond the warranty statement. The total cost of ownership includes many important factors. This is why we are committed to supporting and investing in our service programs. Robert Fleming Scott Safety Service Manager

5 No Overhaul Required Scott does not require forced parts replacement or overhaul on Scott Air-Pak SCBA. Our holistic design process delivers robust, comprehensive features that allow for cost-effective repairs while avoiding the replacement of major components. Top-Down Convertibility Our products allow you to use a single facepiece, with a single fit test for all NFPA, CBRN, and NIOSH respiratory applications. This total solution approach reduces fit testing, training, and inventory requirements. Extensive Technician Network Scott Safety has an extensive technician network. We are dedicated to providing comprehensive hands-on training to ensure that our technicians have the right skills and knowledge at the right time. Year-over-year, we continue to demonstrate this commitment through significant investments in service training programs at no cost to our service partners and technicians. Best-in-Class Service Training Scott s specialist level training program supports basic repairs by the end user for harness material, facepieces, cylinder valves, and specific mask mounted regulator parts in order to return equipment to service sooner and reduce labor cost. Comprehensive Warranty Our warranty policy has proven the test of time and is the best in the business. Customers recommend Scott because we demonstrate our reliability and commitment to them long after the initial purchase. Scott Plus, our warranty management system, helps streamline the warranty process from warranty entitlement to the replenishment of warranty parts providing you with a convenient service history tracking mechanism. Extended Product Support Service parts are typically available well beyond the warranty period and we continue to provide technical support for legacy products. Opportunity for Upgrades Scott Safety offers a path to extend the life of many products, when feasible, that includes upgrading our Air-Pak SCBA to current NFPA standards and the backwards compatibility of facepieces to previous NFPA standards.

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7 THE SCOTT SAFETY SERVICE MODEL At Scott, we recognize that each customer may have different service needs. Some prefer working with our local authorized service centers while others would rather have a dedicated technician onsite. Whatever your needs, we have a service solution to accommodate your requirements. Our service model consists of three tiered levels. Factory Service Scott has expansive service support resources to deliver direct service, technical call center support, field level technical support, technical training, warranty parts replenishment program, and service documents. Our factory service team supports our extended service network on a daily basis and is closely involved in every facet of our service programs. Direct Service Technical Support The Scott Safety Direct Service program provides departments with a dedicated in-house Scott technician to support their entire SCBA fleet. Some of our Direct Service customers include the Fire Department of the City of New York (FDNY), the St. Louis Fire Department and the Denver Area Fire Departments. Field Level Technical Support This program offers access to dedicated field service specialists that support and train within a geographical area. This option provides onsite support on an as-needed basis.

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9 AUTHORIZED SERVICE CENTERS Scott Safety has Authorized Service Centers available in the Americas and abroad. Each facility provides a wide range of services, including warranty support, part replacement, annual functional tests, facepiece fit testing, repairs, and training. Many locations even provide same-day service and mobile support. IN-HOUSE REPAIR CENTERS Our In-House Repair Center program offers your internal staff the opportunity to obtain specialist and technician level training to meet your organization s needs. Students attend rigorous, specialized training through Scott University at our factory or regional sites. Upon successful completion, graduates are certified to maintain and support the applicable product at their own location. Factory Service Direct Service Authorized Service Center (ASC) Tech Support Phone, , Live Chat, F55 Parts Support In-House Repair Center (IRC) Scott University Mobile Services Warranty Parts Replacements Service Documentation Specialist Level Training Specialist Level Repairs Tech Level Repairs (IRC)

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11 SCOTT UNIVERSITY SERVICE TRAINING OFFERINGS Scott offers many service learning and training options. All instructors have extensive field experience and have expert product knowledge. The learning environment is very hands-on with limited class sizes to encourage dynamic discussion. Students receive a certificate upon completion. Technical Training Offerings Air Supplied Specialist Program Air Supplied Technician Program Air Supplied Specialist Certified Trainer SBAS Technician Program SBAS Preventative Maintenance Program Coming Soon Supplemental Support Quarterly Communications (Scott Plus Updates) Service Manuals Exploded Views Service How-to Videos Process Instructions Live Chat TECHNICAL SUPPORT CALL CENTER Secured Website Login to Service Portal Printed Marketing Collateral through MarcomCentral To learn more about our training program and additional benefits contact your local Authorized Service Center and Scott Safety field service representative.

12 1.800.AIRPAKS ( ) HS 7456_EN