El software de gestión ágil y avanzado para todas las áreas de su negocio hotelero. Technology, People, Growth

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1 El software de gestión ágil y avanzado para todas las áreas de su negocio hotelero Technology, People, Growth

2 What is QuoHotel? Built on Microsoft Dynamics NAV, QuoHotel is a comprehensive management software for hotel businesses which allows you control all your business areas in an integrated way: from Online Sales, Booking Engine or PMS to Financial, including POS, Purchases, Halls and Events, Spas and Wellness, etc. Purchases & Financial + Additional Services Information PMS Sales QuoHotel for Marketing QuoPOS QuoHotel stands out for being a hotel management solution with Microsoft s CfMD (Certified for Microsoft Dynamics) acknowledgment. This badge ensures you that QuoHotel takes all the profit from Microsoft Dynamics technologic platform for your business. 2

3 Which are QuoHotel key features? Experience More than 600 hotels and 40 chains establishments, besides an experience that exceeds 20 years endorse Quonext Tourism s vendor and supplier work providing QuoHotel. Integration Built on Microsoft Dynamics NAV platform, QuoHotel is a comprehensive hotel management software which allows hotel owners control all their business management areas with a single tool, drilling down to the data source. The latest technological developments are incorporated in this solution, so currently QuoHotel can be linked to the most used systems and peripherals (CRM, Channel Manager, Online Reputation, Revenue tools, Upselling and Cross-selling apps, Loyalty webs, Scanners...) and to the future integrations that may be required. Adaptability All hotel business areas are covered by QuoHotel: Online Sales, Booking Engine, Reception, Sales, Purchasing, Accounting, Points of Sale, etc. This management software includes all requirements of a Hotel business, such as grouped data viewing, Booking central, Purchases central and centralization... Arquitectura QuoHotel can be adapted to each one of the software architecture requirements in a hotel business: centralized, distributed or mixed. Centralized: one or several databases (placed in a server, in the Cloud or onpremise) are shared by all hotels Distributed: each hotel has its own server and replicates all daily management data to central server. Headquarters replicate master configurations to hotels. Data replication process can be set up according to each operation requirements Integration with Office software QuoHotel benefits from Microsoft Dynamics NAV total integration with other Microsoft products (no matter if they are in the Cloud or in a traditional environment). Information can be imported from or exported to Word, Excel or from/to any other solution compatible with Microsoft, keeping its source format and integrity. Integration also makes QuoHotel s user interface simple and intuitive, optimizing your work and increasing your hotel business efficiency. 3

4 Which areas are covered by QuoHotel? QuoHotel is a management software that provides advanced tools and features to control all your hotel business areas. 1. QuoHotel for Marketing QuoHotel for Marketing is 100% integrated with Microsoft Dynamics 365 for Sales (CRM). Guests and customers information flows among both systems, allowing a deep knowledge of your customers to: Adapt your marketing actions to meet customers and leads tastes and preferences Manage all Social Media opinions about your hotel business and build loyalty with individual attention Online Reputation QuoHotel for Marketing Loyalty / Customer Care Digital Marketing Digital Marketing 100% integrated with Microsoft Dynamics 365 for Sales, QuoHotel for Marketing increases your Digital Marketing capabilities and helps you to: Get rooms and other hotel services onto the market Increase productivity Obtain valuable knowledge from your marketing efforts In other words, this software streamlines and increases marketing campaigns efficiency. Features included in this module also simplify processes such as lists creation (from custo- mers and guests segmentation), promo mailings and campaigns analysis due to the integration with e-marketing platforms as MailChimp. 4

5 Online Reputation This module provides your business a powerful tool to increase your target audience engagement, ensuring your competitiveness and increasing your reputation against customers and prospects. Its features enable hoteliers to know in real time what people are commenting about their busi- ness in Social Media. On the basis of this information, QuoHotel users can: Loyalty / Customer Care Each hotel business has its own specifics needs when developing its loyalty programs. Features included in this QuoHotel module give hoteliers a tool which 100% mets their requirements, paying special attention to processes such as: Points management Discounts Upgrades Etc React in time and appropriately when dealing with suggestions, opinions and negative reviews Improve relationships with the community Know who, where and how your Brand is being commented (sentiment metrics) Monitor and assess Social media campaigns Positively impact on their contacts and customers opinions Identify consumers habits and patterns Monitor all social activity from thought leaders, experts and influencers 5

6 2. Sales This QuoHotel management area helps your business to take profit from all possibilities regarding room and services commercialization, putting particular weight on the online world. Sales Channels OTA Connection Sales Booking Fares and Contracts Revenue Online connection QuoHotel manages the multiple Sales Channels used by hotel and chains, from their own website to the different players in the hotel sales market. Regarding the hotel website, QuoHotel provides a customisable connection to integrate the hotel website. On the other hand, Channel Managers can be integrated with OTA Portal: Reservations download Bidirectional information (availability and rates) Hoteliers can manage all channels their distribution strategy requires. 6

7 Rates & Contracts Sales departments can define terms, conditions and prices used to assess each establishment reservation via: Daily prices for agencies and direct customers Preparation of contracts with agencies and tour operators Total control of the status Revenue Communication with Revenue platforms becomes easy and fluent. QuoHotel sends data about rates, inventory and availability; once calculations are made, BAR rate is provided by Revenue Manager and immediately added to QuoHotel. They are integrated and published in the hotel website and the other channels. 7

8 3. PMS (Hotel ) This QuoHotel area gathers the tools hoteliers daily use to provide best-of-class accommodation and services. Its features meet their needs in processes such as Reservations management or Accounting and Billing, Guests reception or peripherals link. Business Groups Reservations Currency Exchange Production Collections & Cash Control PMS Reception Peripherals link Housekeeping / Technical Services Invoicing Reservations Your hotel business Reservations team can benefit from the advanced room availability visual control and QuoHotel s latest technology systems. These resources provide them the ability to create and manage all kind of reservations: individual, groups, direct customers and agencies. Reception All features needed to improve guest s hospitality, from check-in to check-out, are included in this module. Users can take profit from its advanced graphical tools, which simplify the most frequent tasks in your hotel reception. 8

9 Business Groups This module facilitates processes such as Groups management, Budgets creation, Negotiations or Offer expiry dates control Group individual booking enquiries, Advanced payments, Bulk check-in, Rooming list import from Excel or Charges management are also optimised. Housekeeping / Technical Services Housekeepers can clean out and prepare hotels in a coordinated way using QuoHotel. Rooms and tasks are easily allocated, and the Room status is realtime updated when planned tasks are completed. Technical Services teams also manage precisely incidences, planning the required resources (both material and human) and updating Room status when tasks are completed. Production Tools for production control and analysis are contained in this module, which also helps to monitor results. This area also includes one of the market most complete and advanced Main Courante management modules. Future production (revenues forecast from planned reservations) can be easily obtained from current data. Invoicing Features included in this module make easier the invoicing process, especially the one with agencies. Bulk invoicing is also provided, grouping issued invoices or selecting reservations to be invoiced. is optimized, handling advances, over and underpayments. When a payment is received, users are able to select the invoice to be charged or even one related to a particular reservation. Cash status can be known using the cash control feature, no matter the place you are, even before cash or shift closing. Furthermore, system cash flow can be online enquiried. Currency Exchange QuoHotel simplifies processes such as foreign currency purchase and sale, cash settlement or Bank and Legal reporting. Settings for currencies, exchange rates and commissions are applied. Exchange processes are 100% integrated with the hotel customers information, optimizing the generation of currency exchange receipts. Simultaneous shift management is eneabled, and Cash management is integrated with Front Office. Peripherals link QuoHotel interacts with magnetic stripe cards, switchboard and document scanners management systems by means of its multiple interfaces. Magnetic cards for guests are created in the Customer record. Phone calls are directly charged in the customer invoice. When dealing with document scanners, receptionists capture customer information (passport or ID s) in a fast and error-free way. Integration with the leading electronic invoice suppliers is also possible. Collections and cash control Sent agency credit invoices management 9

10 4. Additional Services QuoHotel provides advanced tools to control services complementing your hotel or chain core business. Halls & Events Spa & Wellness + Additional Services Golf Desk Time Sharing Halls & Events Commercial process related to your events can be accurately managed, controlling the planning and management of the resources (both material and human) you need to hold these events, is managed in this QuoHotel module. SPA & Wellness Massage rooms management, specialists and therapists planning, used material charging or common areas control are some of the features included in this module. Besides this, QuoHotel s Spa & Wellness management contributes to implement programs and packages (such as specific services manual reservations for guests and external customers) and manage members. Time Sharing Property and owners management (allowing coownership) can be easily controlled with QuoHotel. Members fee control, property inventory, Rental Pool and Property management per points are also available. 100% integrated with the Reservations area of the PMS (Hotel management) module. Golf Desk This area manages access services to the golf course from the hotel, green fees sale and other complementary services. Rates are created according to seasons and periods. These services can be separately invoiced or from the customer invoice. 10

11 5. QuoPOS (Point of Sale) QuoHotel includes a complete POS software called QuoPOS, that gets the most out of the many activities and commercial services for guests and visitors. For instance, restaurants, cafes and shops. By means of QuoPOS, customers receive your hotel an agile, quality and safe service. Small sales become key opportunities to increase their satisfaction. TPV PDA QuoPOS Tablet QuoPOS Based on.net platform, this Quonext Tourism solution is 100% integrated with QuoHotel to improve your hotel business POS management and easily handle sales and collections via this channel. Beside the usual features of a POS software, QuoPOS also provides: Sales control Operations in bars, restaurants and shops management Promos & Discounts management Tickets management Room charging Diners control Peripherals such as mobile POS systems, displays and kitchen printers management is 100% integrated. 11

12 6. Purchases and Financial Your hotel business financial management is not only controlling costs and revenues. This can be also applied to your Purchase processes. Based on Microsoft Dynamics NAV Financial and Purchase management, QuoHotel provides a tool for planning and managing all processes to your Finances & Procurement teams. Purchases and Financial Purchases Financial Purchases All the tools you need to efficiently manage stocks and procurement for your hotel business logistics are included in this module. Purchase Centralization Centralize and automate the supplying management of your chain with the features included in this module. The benefit: better supplier conditions by means of the chain purchasing volume. Financial Microsoft Dynamics NAV Financial management, 100% integrated with QuoHotel, provides total economic control and cash flows anticipation, in order to ensure the best financial management of your hotel business. All operations information can be consulted in detail and be integrated while you are meeting the essential objectives of economic management. Purchase Central The company in change of purchasing for a whole hotel group streamlines and simplifies its processes with this QuoHotel module. 12

13 7. Information Hotel businesses competitiveness and service quality depend largely on how they understand data obtained from all their areas management. QuoHotel provides advanced Business Intelligence and reporting tools to C-level executives and managers. The result: all daily business data easily become value-added information QuoHotel Dashboards Information Control QuoHotel Dashboards Fully integrated with the Power BI tool from Microsoft, QuoHotel improves your hotel business decision making process with a global and realtime view of the business establishments. Control de gestión Daily Control Reporting provides summary information about hotel businesses and departments, related to: Stays Occupancy Staff Production Etc. 13

14 Benefits Integration: QuoHotel manages all business areas and integrates the tools you need to improve your management Technology: Microsoft Dynamics NAV platform provides the latest technology developments and releases for you Architecture: QuoHotel meets all servers allocation requirements (centralized, distributed or mixed) Adaptability: QuoHotel is 100% adaptable to each one of your business requirements Online data visiblity: QuoHotel shows your real-time business status every time you need it, regardless of your software architecture Growth potential: QuoHotel provides the implementation of previously specified processes just to replicate them in new installations 14

15 About Quonext Quonext is the benchmark consultancy leader in digital transformation businesses for Tourism & Hospitality, Manufacturing, Distribution and Services businesses. It has a deep technological and business know-how after implantations in Spain and all around the world. Quonext s team consists of more than 120 specialists (more than 50 certified). The company provides a complete range of solutions (ERP, CRM, industry-specifi c, document management & collaboration, BI, Customer Experience) based on Microsoft and Sage platforms, and also added value services (systems integration, IT & business audits, assessment, etc.) to help organisations in their adaptation process to the new environment. Quonext has presence in Palma, Barcelona and Madrid, it also has R+D centres (CDART) in Segovia and Cádiz (Spain). Official partner of Tel info@quonext.com Palma Barcelona Madrid Parc Bit, C/ Sophie Germain, Edifici Lleret, Planta Palma de Mallorca Av. Vía Augusta, Ed. B2 Pl. Cugat Business Park Sant Cugat del Vallés (Barcelona) C/. Serrano Madrid 15