Partnering with Hyland

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1 Partnering with Hyland

2 Our Commitment 2

3 Our commitment to partners remains rooted in the principles of Hyland since our founding in We meet the diverse needs of our worldwide customers by collaborating with an exclusive team of partners comprised of valueadded resellers, distributors, brokers, systems integrators, independent software vendors and original equipment manufacturers. Coupled with our own global staff, this collective of professionals is known as the Hyland Global Partner Community. Because of our commitment to customer service and satisfaction, we choose to work with only the best partners in the industry. And together we offer the best content services solutions in the world. Hyland is not just another vendor. We are a partner in your business. For those organizations that become members of the Hyland Global Partner Community, we pledge to provide an industry-leading enterprise information platform coupled with an award-winning partner program to help you deliver high-value solutions to your customers. Sincerely, Bill Priemer, CEO Partnering with Hyland 3

4 Dedication to sales success An exclusive team of account managers, marketing experts, specialized industry managers and trainers help you develop your product and industry-specific solution knowledge. Our comprehensive partner development programs quickly prepare you to sell, implement and maintain our products through: Extensive partner on-boarding processes Hyland Global Sales Academy, which provides continuous online, on-demand and in-person sales and pre-sales training Dedicated account management that provides day-to-day assistance, account planning and deal shadowing Sales support teams that assist with dedicated proposal services, references, competitive intelligence and more Devoted pre-sales engineers that provide: Demonstration preparation support services On-site assistance Annual strategic planning and quarterly business review sessions with: Senior management involvement Access to industry, solution and product subject matter expertise Online opportunity management system that provides lead and opportunity registration, bi-directional opportunity and customer updates and deal assistance The annual Hyland Global Partner Executive Forum, an interactive conference geared toward executive-level business growth Implementation services/post-sales Our mission is to develop and support a global network of OnBase solution providers who can successfully design, implement and support solutions across a broad, diverse set of customer organizations. With dedicated channel services professionals, we are here to make sure you are successful every step of the way. Our team provides implementation shadowing, maintains a dedicated services portal and is only a phone call away should you need assistance. In the event that you do not have the technical resources readily available or your sales successes outpace your delivery capability, Hyland s Global Services team offers services to augment and strengthen your team. Support Seven days a week, 24 hours a day, partners and customers have access to tech support analysts who speak their language. Our more than 140 full-time analysts are certified in our products and equipped with constantly expanding product knowledge through extensive ongoing training. They collaborate with partners and customers to support solutions specific to their industry, and users experience a 70.8 percent same-day issue closure rate. Our support model is one of the many reasons that we have a 96 percent customer retention rate. It starts with people. Hyland isn t perfect, but from the top down, Hyland treats partners with honesty and integrity. Beyond that, Hyland provides great technology and support and continues to innovate. And, in my opinion, Hyland is by far the most innovative information management manufacturer in the market. Scott Bade, President, ImageSoft, Inc. Access to information on demand, everywhere The Community web portal provides a wealth of product, solution and industry content for your sellers, marketers and technical staff. It is an online community where you interact with customers, partners and Hyland employees to post questions, get answers from subject matter experts and share ideas and experiences. On Community, you will find: Interactive product communities Solution and product guides The My OnBase Planner roadmap building tools Customized partner pages to assist with communication and strengthen customer relations Customer activity and research data that provides invaluable, actionable insight 4

5 Channel Revenue ($Mil) $200 $150 $100 $50 $ * Channel revenue includes software, first-year maintenance and estimated services Marketing Dedicated channel and regional marketing teams are here to help with your information management marketing needs, from strategic planning through demand creation and pipeline acceleration. These teams provide: Authorized Partner and Certified Partner logo programs Consulting services, strategic planning assistance and marketing-specific training Joint case studies and press release opportunities Marketing Services Program featuring pre-built marketing tools The Partner Marketing Portal, containing co-branded content, syndicated web and social content and campaigns A formal program to help you build, market and execute local customer and prospect events Partnering with Hyland 5

6 Training We take pride in having the most knowledgeable employees in the industry, and we expect our partners to share that same philosophy. Hyland offers an expansive education program designed to develop new and current partner skill sets to meet the information management needs of any organization. Across multiple methodologies, languages and environments, we are driven to develop your team s expertise. Partner Onboarding: An in-person partner development program is designed to get your ontent services practice running as quickly as possible. This modularized program provides training in pre-sales, sales, services and marketing to get new partners quickly operational and to fill knowledge gaps for existing partners. Certification: Industry-recognized certifications enable your professionals who administer, maintain, design, or implement solutions to gain deep technical knowledge to drive results. Product, solution and role-based training: Hundreds of courses available Multiple delivery mechanisms including classroom courses, online instructor-led classes and self-paced virtual classroom courses Professional Development Tool: Course assessments, completion tracking and custom reporting Training events: TechQuest conferences provide in-depth information and training on the latest product features and functionality. CommunityLIVE, our annual worldwide user conference, brings together thousands of customers, partners and prospects. In-region, localized events offer partner and end-user education. Stay up to date with sales, professional services and technical training events. 6

7 Industry-leading solution suite Hyland is a leader in providing software solutions for managing content, processes and cases for organizations across the globe, including OnBase, ShareBase and Brainware, among others. Recognized by leading analysts, our platform product, OnBase, is innovative and mature. Easy to use, install and maintain, it provides endless opportunities to drive revenue. Flexible and scalable, customers can deploy solutions around a specific case, specific departments or their entire enterprise on-premises or in the cloud. Seamless integrations with hundreds of applications including mobile offerings provide the solutions your customers need in order to solve business-specific problems. Hyland also offers ShareBase. As our enterprise file sync and share (EFSS) offering, ShareBase is an enterprise cloud-based sharing tool. It provides safe, secure file sharing both inside and outside the organization, while equipping organizations to maintain ownership and control of the sharing process. In addition, Hyland offers Brainware Intelligent Capture. Brainware accurately sorts paper and electronic documents based on their content, lifts critical information based on its context, validates it, and passes it to your customers core business applications. Leader in the Gartner Magic Quadrant for Content Services Platforms 2017 Leader in The Forrester Wave : ECM Transactional Content Services Q Strong Performer in The Forrester Wave : ECM: Business Content Services Q Recognized by Business Solutions as one of the best channel vendors for enterprise content management (ECM) technology Five times in six years Ranked on Fortune Best Companies to Work For Four consecutive years Partnering with Hyland 7

8 5 Hyland Office and Cloud Data Centers 30 Hyland Offices 13 Cloud Data Centers 80 countries 18,000 customers 25+ years in business 400+ partners worldwide 27 supported languages 96% customer maintenance renewal For a complete list of locations, please visit Hyland.com/Who-We-Are/Location >> To learn more, please visit or Partners@Hyland.com Hyland Software, Inc. All rights reserved