What s New in HP Propel: Transforming the IT Consumption Experience September 22, Copyright 2015 Vivit Worldwide Copyright 2015 Vivit Worldwide

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1 What s New in HP Propel: Transforming the IT Consumption Experience September 22, 2015 Copyright 2015 Vivit Worldwide Copyright 2015 Vivit Worldwide

2 Brought to you by Copyright 2015 Vivit Worldwide

3 Hosted by Robbie Clay-Ament Configuration Management System SIG Leader HP Service Management SIG Leader Copyright 2015 Vivit Worldwide

4 Today s Speakers Vesna Soraic Senior Product Marketing Manager HP Propel HP Software Christopher (CJ) Johnson Chief Architect - HP Propel HP Software Copyright 2015 Vivit Worldwide

5 Housekeeping This LIVE session is being recorded Recordings are available to all Vivit members Session Q&A: Please type questions in the Questions Pane Copyright 2015 Vivit Worldwide

6 Webinar Control Panel Toggle View Window between Full screen/window mode. Questions Copyright 2015 Vivit Worldwide

7 What s new in HP Propel: Transforming the IT consumption experience Vesna Soraic HP Propel product marketing manager Christopher CJ Johnson HP Propel chief architect

8 Agenda IT disruption in 2015 HP Propel Value Proposition Recap What s new in HP Propel 2.0 and 2.01 Demo v2.0 Wrap-up and Q&A 8

9 Deeply connected, digital world Disrupting IT Idea Economy Two ITs: Core and Fluid Provider-consumer relationship Single front door to IT Bosch co-creates software platform Santander offers IaaS IKEA concept kitchen for 2025 By 2017, 75% of organizations will be at some level of bi-modal maturity % of the enterprise applications will be SaaS based by Millennials said Amazon.com provided best customer service in Gartner, Why Bimodal Matters to IT Services Providers' Strategies, A. Young et al., 8 April

10 IT Service Brokering is the bi-modal bridge Bring the world together as IT Service Broker Embrace power of new innovation through bring your own Service! IT Big Data Hybrid IT Cloud Service Broker Speed Mobility Security Embrace needs of the business by brokering Services! 10

11 IT Service Brokering is the bi-modal bridge Bring the world together as IT Service Broker Single front door to IT Embrace power of new innovation through bring your own Service! Speed Mobility Security Big Data Hybrid IT Cloud Embrace needs of the business by brokering Services! 11

12 HP Propel Transform the delivery of IT Service A single user experience Open integration Aggregated catalog Case brokering/ exchange Systems of Engagement BYO Application & integration 12

13 HP Propel difference Transforms the IT consumption experience in the journey to the Digital Enterprise and transforms IT from technology provider to a service provider The front door to IT Systems of engagement via aggregation Increased user satisfaction Superior delivery speed & agility Open Service Exchange Best suppliers at the best cost 13

14 HP Propel 2.0 and 2.01 What s new HP Propel 2.0 available since July 21, 2015 HP Propel 2.01 available since September 15, 2015 Transform the IT consumption experience Revamped shopping, support ticketing and catalog-administration experience More modern page layout Improved search and navigation More detailed offering page New order-on-behalf Knowledge search through embedded IDOL engine Systems of Engagement with unified & intuitive experience Effective Front door to IT New OOTB integrations: BMC Remedy Service Now HP OO Support catalog aggregation Cloud-subscription app A single user experience across all major ITSM solutions Increase end-users and admin s productivity Powerful form editor for offering pages Offering profiles Dynamic dependent options Offering level entitlements Diagnostics Simplicity for all users 14

15 15 Demo

16 HP Propel demo Propel 2.01 includes a new shopping experience, and new support catalog, subscriptions, and self diagnostics New Shopping App New Support App New Subscriptions App Enhanced, engaging user experience. Now support entitlements and dependent, dynamic options Support tickets app aggregates support catalog offerings from underlying systems like HP Service Manager. Provide search results based on aggregated support catalog offerings and IDOL knowledge articles Route support requests based on predefined criteria such as Assignment Group or Service. Provide detail service instance information such as IP address, host name, and capacity for cloud and ITSM subscriptions. Ability to edit subscriptions details and provide service instance actions for the subscription 16

17 HP Propel summary Increased end-users satisfaction Engaging, consumer experience for end users Improved productivity & agility Aggregated catalog, knowledge and tickets Flexibility in selecting best service suppliers Providing services to business they need Single user experience Integrated IT value chain end-to-end Visit: 17

18 HP Discover 2015 London December 1-3, London Register Now via the unique Vivit link: Check out Vivit Breakout Session! Details to come. Copyright 2015 Vivit Worldwide

19 Thank you Complete the short survey and opt-in for more information from HP Software. Copyright 2015 Vivit Worldwide