highlights Christopher Davies, Project Manager, easyjet

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2 This app makes it easier for our Customer Hosts to deliver a customer service experience that people will remember by providing clear, accurate information in a timely manner. In the future we see having a whole new world of upselling with more people walking the floor offering services to customers. highlights Christopher Davies, Project Manager, easyjet Enabled Customer Hosts to provide customers with clear, accurate, and timely information about flights, delays, and more. Created a differentiated customer service experience from the moment a customer sees an easyjet representative. Supported rapid release cycles across multiple platforms to keep the user experience up-to-date and release new functionality to market quickly on any device. Created a foundation for future innovation in mobile apps to make easyjet even more successful.

3 About easyjet is one of Europe s leading airlines, operating on over 600 routes across more than 30 countries with a fleet of over 200 Airbus aircraft. The company employs over 8,000 people, including more than 2,000 pilots and 4,500 cabin crew. In 2014, easyjet flew more than 60 million passengers, and over 300 million people are within a one hour drive of an easyjet airport. In the competitive world of air travel, the customer experience is key, and easyjet prides itself on providing a simple, streamlined end-to-end process. This is especially important at the baggage drop, where the easyjet Customer Host helps passengers start their journey. 98% of our bookings are online, and 95% of our passengers check in online, says Chris Davies, Project Manager at easyjet, so the Customer Host is the first person a passenger sees. They provide our customers with important information, such as flight locations and the existence and causes of delays. Creating an app to support great service Customer Hosts are the face of easyjet, so in order to improve their ability to provide passengers with the information and services they need, easyjet decided to develop a mobile app called Customer Host Assist. Using a mobile device, Customer Host Assist helps Customer Hosts provide information about bookings, find out the timing and causes of delays, and sell additional services. In order to create the application, easyjet hired Xamarin partner EPAM to handle development. EPAM put together a team of three developers and in just two months created a proof of concept version of the app that is now being tested in several airports.

4 Cross-platform code sharing drives choice of development platform easyjet wanted apps that could span platforms and support its current bring-yourown-device (BYOD) environment, where workers select mobile devices from different platforms depending on their preferences. In order to achieve this at a reasonable cost while maintaining rapid release cycles and improvements, easyjet decided to take EPAM s suggestion that the project be built using Xamarin. EPAM estimates that up to 60% of the app s code will be shared across ios and Android. We have a lot of business logic that can be shared, says Ivan Kirkorau, Solutions Architect, EPAM. The entire idea from the outset was to have a cross-platform app, and the easyjet team didn t want to invest in writing and maintaining three separate apps when they could have one codebase for all three. This also allows them to release more frequently because updates to the code don t have to be replicated three times in different languages. The app has a Microsoft Azure backend and makes use of a portable class library that enables the company to share code across desktop and mobile applications. Xamarin Insights is used to catch exceptions during development. Kirkorau enthusiastically recommends Xamarin. Xamarin enables.net developers to work on interesting mobile projects and use new technologies without having to learn a new language. In fact, sometimes Xamarin actually delivers better results than native development. Maryia Shalimava, Project Manager at EPAM adds, From a business perspective, Xamarin gives you much more flexibility to extend your applications. Xamarin enables.net developers to work on interesting mobile projects and use new technologies without having to learn a new language. In fact, sometimes Xamarin actually delivers better results than native development. Ivan Kirkorau, Solutions Architect, EPAM

5 A customer-centric approach Davies believes the most important thing in creating an app is listening to customers. As developers, we sometimes forget we work for an airline. It s not just customers buying tickets... it s our ground crew, our staff, the people on the floor. It s important to see what they actually do so you give them what they truly need and not just what you think they need. This, along with the ease of cross-platform development provided by EPAM through Xamarin, has helped the company think more expansively about the place of apps in their business model. As Davies explains, Ultimately, this app is a base to see how well it s taken. We want to create other apps, such as one to assist our ground crew. More people are going to be using larger phones, and we want to use Xamarin to create a vault of apps that can help them do their daily jobs no matter what device they use. About Xamarin Xamarin is the new standard for enterprise mobile development. No other platform enables businesses to reach all major devices across ios, Android, Mac, and Windows with 100% fully native apps from a single code base. With Xamarin, businesses standardize mobile app development in C#, share an average of 75% source code across platforms, and leverage their existing skills, teams, tools and code to rapidly deliver great apps with broad reach. Xamarin is used by more than 100 Fortune 500 companies in 120 countries, and has over one million unique developer downloads. For more information visit xamarin.com, read our blog, and follow us on Twitter More people are going to be using larger phones, and we want to use Xamarin to create a portfolio of apps that can help them do their daily jobs no matter what device they use. Christopher Davies, Project Manager, easyjet