Services. Alvey provides a wide range of industrial services:

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1 Alvey provides a wide range of industrial services: Service hotline 24/7 Technical support Preventive inspections & maintenance Spare parts Modifications, extensions and upgrades Improvement & upgrade kits Industrial software Operator training Services

2 SERVICE HOTLINE 24/7 We provide rapid support with remote assistance or site intervention on site in case of an emergency, with guaranteed reaction times. This service provides a direct link to our service engineers 24/7. TECHNICAL SUPPORT Assistance is available for: Mechanical support Electrical support PLC-software Alvey Maestro+ software 95% of problems can be solved with assistance over the phone (thanks to the remote connection). Technical support includes current or developing technical troubles, which may have a mechanical, electrical, controls or software origin. Our skill base: Expertise Diagnosis, solution and action plan to solve the failure Reactivity Flexible organisation, prompt reaction times Skills Experienced in mechanical, electrical, controls & integration software PREVENTIVE INSPECTIONS & MAINTENANCE Preventive inspections and maintenance of the installation are essential for efficient running of any system. The aim is to reduce the probability of equipment failure and maintain high efficiency levels. To implement this we have the right people at Alvey Services. We offer the following services: Audit Review of the installation Clear view on the current state of the installation Recommendations from our specialist Maintenance action Maintenance Maintenance plan, tailored to your installation One shot intervention package Full maintenance package These preventive maintenance options can be integrated into a service contract, together with the 24/7 hotline service.

3 SPARE PARTS Alvey offers a complete range of spare parts specifically for your equipment. Only one partner to manage your installations spare parts Access to all the technical documentation/history Compilation of recommended spare parts list agreed with the customer Extended network of suppliers Manufactured parts for Alvey or other suppliers machinery MODIFICATIONS, EXTENSIONS AND UPGRADES Due to strategic and economical decisions/opportunities or technical obsolescence, it may be necessary to adapt or upgrade your installation for new challenges. Modifications needed can be quite diverse. Our teams of engineers will carry out the professional installation of new or reconfigured machines into your existing lines. Including the integration of conveyor systems, electrical cabling, software interfaces, etc. Examples of hardware modifications: Optimisation of the installation Extension of the existing installation Replacing outdated technology with the latest version Partial or complete upgrading of the installation IMPROVEMENT & UPGRADE KITS With the constant evolution of technology, techniques and tools, a continually updated, professional approach is required. The task of our Continuous Improvement department is to get these new technologies together to offer you the best technical solution bringing your equipment to the highest quality, efficiency and productivity level. The areas of work are: Safety upgrades Quality control Productivity Software tools

4 INDUSTRIAL SOFTWARE Alvey offers you Maestro+, a package designed by our own engineers. This software provides an interface with the ERP or other management system run by our clients and the PLCs running their installation. In addition to easier and more dynamic control, Maestro+ provides a user-friendly operator interface, better error messaging, production and maintenance reporting dashboard and other benefits. It s a web based, multilingual and fully modular software. OPERATOR TRAINING We offer customers staff training for the different levels of operation and day to day maintenance of your equipment. Together with the customer, our engineering team work out tailor made training programs and deliver these on site to secure a safe and professional handling of our customers equipment. Only trained people guarantee the effective performance of your production line(s). Alvey follow official programs to provide training certifications. Please find out more information from your local Alvey contact.

5 Thank you for your interest in Alvey. We have a dedicated team of professionals to help and provide support for the ongoing efficient operation of your equipment. Would you like us to implement your improvement projects or new products integration? For more than 50 years, Alvey has developed a unique in-house knowledge of upgrading, reconfiguring and maintaining integrated industrial solutions. Our wide product portfolio, knowledge of third party equipment and skilled project management ensure we improve your systems on time and within budget. Please contact us. We look forward to supplying the best possible solution suited to your needs. The entire Alvey team WHY CHOOSE ALVEY Safety and wellbeing of our customers, employees and subcontractors are our prime concern More than 50 years of experience Knowledge of your industry Lowest total cost of ownership Turnkey solutions Strategic location of production and service sites We keep our promises CERTIFICATES OUR VALUED CUSTOMERS We have completed thousands of projects for renowned companies all across Europe and beyond: Agristo Atlas Copco A-ware Bent Shoes Bio c Bon Château Blanc Clarebout Clarins Coca Cola Dairy Crest Daikin Danone Darty Décathlon Domalait Doyen Auto Durand Production FrieslandCampina Fromagerie Bel Geodis Glanbia Cheese Greenyard Foods Guillin Emballages Guinness Häagen-Dazs Heineken Jacobs Douwe Egberts Knauf Konica Minolta Kraft Foods Lamb Weston Meijer LDC Leclerc Drive Maison du Café JDE Maîtres Laitiers du Cotentin MaxiCoffee MC Syncro McBride MilkLink Morrisons Müller Nestlé Panasonic Panzani Pasfrost Paul Boyé PepsiCo PGB Philip Morris Pingiun CGS Primex Procter & Gamble Roger & Roger Sagem Saint Michel Savencia Fromagerie Perrault SCA Hygiene paper SEW-USOCOME Sterenn Fournial The Ice company Vandemoortele Panavi Volvo

6 CONTACTS Alvey companies Alvey nv Deerlijk Belgium T +32 (0) Alvey Systems & Services Ltd Warrington United Kingdom T +44 (0) Glasgow United Kingdom T +44 (0) Alvey Samovie sas Ploemeur France T +33 (0) Marseille France T +33 (0) SECTORS Alvey is active in a wide variety of industrial sectors where automated production is utilised: Frozen vegetables & potatoes Potato snacks Dairy products Baby & medical food Ice cream Drinks Beer Coffee Bakery & flour products Poultry Hygienic paper Home detergents Cosmetics Lube oil industry Hospital laundry services Logistics & warehousing Retail distribution, e-business Plastic containers Automotive General manufacturing Pet food industry And many others... Alvey Manex a.s. Podivín Czech Republic T Scott Technology GmbH Kürnbach Germany T: +49 (0) Agencies For a detailed list of all agencies, visit our website. info@alvey.eu Glasgow Manchester Gent Brno Lorient Karlsruhe Marseille SALES & SERVICE ENGINEERING & PRODUCTION