Cloud Transformation Program Cloud Change Champions October

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1 Cloud Transformation Program Cloud Change Champions October

2 W October C Today s Agenda C C M 1 Welcome and Agenda Overview Program Updates 2 Hosting Services Team Presenter: Lucrecia Kim-Boswell 3 Feedback and Discussion Meeting Wrap-Up!

3 Overall UIT Cloud Program Goals (through 2019) Goal 1: Perform cloud governance and portfolio management Goal 2: Define organizational development program Goal 4: Run mission critical services in the cloud Goal 3: Integrate cloud systems, processes, and services Goal 5: Exit Livermore disaster recovery site

4 BUSINESS AFFAIRS LEVEL Cloud Program PY2019 Q2 Goals (Aug - Sep - Oct 2018) Goal 1: Governance Presented cloud program to Steve and Leadership Team (OCIO) in a series of meetings Metrics Program Salesforce Support Service Identified set of metrics, working towards baseline and tracking Campus Cloud Enablement Team SaaS Cloud Consulting Service Goal 2: Evaluate Training Tools Identified a method to flag SaaS purchases and route as appropriate Finalizing service and ordering pages Surveyed staff on PY18 training initiatives Expanded online training Cloud Academy for second year Working towards curating presenters for lunch and learns, as well as hands-on Goal 3: Complete GCP billing work Goal 4: Foundational Services Automate provisioning of GCP projects Formalize governance structure Network Strategy Logging & monitoring strategy in the cloud Sites Credential management Active Directory Goal 5: Exit Livermore Planning the architectural approach to moving apps and data from Livermore to AWS Cloud Strategy team is actively working with Enterprise Tech teams

5 Hosting Services Team Presentation to Cloud Change Champions, October

6 Agenda Topics Hosting Services Team: Who are they and what do they do Cloud Account Management Service: What is it? How does this relate to the Cloud Transformation initiative?

7 Hosting Services Who We Are and What We Do Lucrecia Kim-Boswell, Manager James Laufasa Server Hosting Service Rack, stack, cable, label in Forsythe, NDCCH and Livermore Bruno Velazquez Asset management, inventory, and i-space Jeremiah Cook Ordering and Billing of data center services: Backups, DBA, Storage, Hosting, Virtual Hosting, Virtual Desktop Ryan Quintos, Operations Lead Cloud Provisioning Specialist -TBH Maurice Brown, DPA Michael Dillow, DPA New as of October 2018: Cloud Account Management Service

8 Cloud First Approach Cloud SaaS PaaS Virtual IaaS Physical

9 Timeline of Activity for the Hosting Services Team Forsythe near capacity +Server Decommissions Virtual first initiative +Cloud Adoption Cloud Account Management Drop # installs NDCCH opens 2017 Cloud Workshop 2018

10 The Cloud Account Management Service The Cloud Account Management service provides simplified ordering and provisioning of Google Cloud Platform (GCP) and Amazon Web Services (AWS) cloud accounts, as well as account and billing management.

11 The Future Automation Process FUNCTION SYSTEM GROUP RESPONSIBLE ServiceNow Portal Client Mailman Stanford Cloud Control (SC2) Workgroup Manager Hosting Team (SC2 automated) ServiceNow AMDB Oracle eam Hosting Team Revenue Operations ServiceNow Hosting Team Ordering Provisioning Billing Ongoing Support

12 The Process FUNCTION SYSTEM GROUP RESPONSIBLE ServiceNow Portal Client GCP Console Hosting Team SRCC, TCG, SOM IRT ServiceNow AMDB Orbitera Oracle eam Hosting Team Revenue Operations ServiceNow Hosting Team Ordering Provisioning Billing Ongoing Support

13 Future Enhancements PTA approval automation IDP mapping API Workgroup creation automation PTA approval automation Project creation automation Billing automation Organization IAM clean up

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15 The goal of Cloud Account Management is to enable campus users We provide the foundation so that faculty, researchers, and groups such as TCG and Research Computing can easily do their work without the nuisance of invoices, POs, PTA tracking/approvals, setting up

16 Cloud Transformation Initiative and Cloud Account Management Where does this fit in? Goal #2 : define organizational development program Roles, skills and competencies for UIT staff associated with cloud solutions will be updated to reflect cloud-related service and technology expertise required Goal #3: Integrate cloud systems processes and services UIT will integrate the cloud-source lifecycle into its enterprise vendor management, procurement, and billing systems to support cloud deployments

17 What is important for to know about the cloud? The team is continuing with current work as resources permit and will keep you up to date as planning continues for next year As we expand into various cloud platforms and services, we continue to find opportunities to learn and fully use cloud functions When working in an ever changing industry like IT, nothing is off the table

18 Additional Feedback and Open Discussion Your feedback on this presentation? Your input on communication needs? Open discussion and questions? We are planning our next meeting for Nov/Dec T!