Business Process Management (BPM) Market Opportunities, Strategies, and Forecasts, 2003 to Business Process Management (BPM) Market Assessment

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1 Business Process Management (BPM) Market Opportunities, Strategies, and Forecasts, 2003 to 2008 Business Process Management (BPM) Market Assessment Picture by Susie Eustis MOUNTAINS OF OPPORTUNITY WinterGreen Research, Inc. Lexington, Massachusetts

2 CHECK OUT THESE KEY TOPICS BPM MARKET DRIVING FORCES Business Process Management Market Forecasts Business Process Management Market Shares BPM Market Driving Forces BPM Multiple Process Categories Customer Support LINKING INTERNAL OPERATIONS SYSTEM INTEGRATOR ROLE BUSINESS PROCESS MANAGEMENT IN LAYERS SPECIALIZED BPM PRODUCTS TECHNOLOGY PLATFORMS PROCESS ORIENTED ARCHITECTURE ADVANCED E-BUSINESS INFRASTRUCTURE WEB SERVICES SERVICE LEVEL CHALLENGES BUSINESS NEED OPPORTUNITY ABOUNDS WinterGreen Research, Inc. Lexington, Massachusetts

3 Business Process Management (BPM) Market Opportunities, Strategies, and Forecasts, 2003 to 2008 BPM market driving forces relate to the need for process use of information that achieves access between every different type of enterprise resource planning (ERP) system. Supply chains are automated using BPM technology based on integration infrastructure. Electronic commerce needs application servers and integration infrastructure to function. Business process management (BPM) products help corporations integrate their existing data and applications into new business systems. BPM software allows customers to more quickly react to changing market conditions by using process models to design and build more flexible applications. Business process management promises to take the islands of knowledge, data and business rules that represent the core of enterprise activities and unite them into a business system that is accessible to ordinary business people. Standardization of BPM products is maturing. Business process management products offer a business-process oriented framework to manage the integration and information infrastructure of an organization. BPM is positioned in order to systematically bridge internal and external people to applications and back-end systems. With a measurable ROI, BPM technologies enable companies to reduce operational expenses. They enable them to be adaptive, responsive, and productive. BPM is evolving into a separate business layer to streamline processes rather than becoming a subset of middleware or workflow. Companies are implementing BPM solutions in the context of scalability and enterprise wide solution sets are achieving significant competitive advantage and improvements in productivity. Response to competition means adjusting unique enterprise resources to address opportunities and respond to change in markets. Needs and demands are integral to an integration infrastructure systems implementation.

4 Business process management engine markets at $362.3 million in 2002 are expected to reach $1.1 billion by Markets for process workflow at $213.6 million in 2002 are expected to reach $582.5 million by By 2008, a large part of this market segment will be considered part of the workflow market business process management market. Workflow market growth is fueled by trends to automate business processes and reduce paperwork and eliminate manual duplicate entry into computing systems. Workflow is being relegated to exception management. Companies Profiled Market Leaders IBM Tibco WebMethods Vitria SeeBeyond Other Market Participants BEA Cognos Fiorano Software Francisco Partners/Global exchange Services (GXS) Fuego Hyperion Intalio Iona Technologies iway ItemField Kabira Technologies Mercator Software Microsoft Pegasystems Popkin Software and Systems Q-Link Sagent Sopra/Viewlocity Staffware

5 Business Process Management (BPM) Market Strategies and Forecasts, REPORT METHODOLOGY THIS IS THE HUNDRED AND THIRTIETH REPORT IN A SERIES OF MARKET RESEARCH REPORTS THAT PROVIDE FORECASTS IN COMMUNICATIONS, TELECOMMUNICATIONS, THE INTERNET, COMPUTER, SOFTWARE, AND TELEPHONE EQUIPMENT. THE PROJECT LEADERS TAKE DIRECT RESPONSIBILITY FOR WRITING AND PREPARING EACH REPORT. THEY HAVE SIGNIFICANT EXPERIENCE PREPARING INDUSTRY STUDIES. FORECASTS ARE BASED ON PRIMARY RESEARCH AND PROPRIETARY DATA BASES. FORECASTS REFLECT ANALYSIS OF THE MARKET TRENDS IN THE SEGMENT AND RELATED SEGMENTS. UNIT AND DOLLAR SHIPMENTS ARE ANALYZED THROUGH CONSIDERATION OF DOLLAR VOLUME OF EACH MARKET PARTICIPATION IN THE SEGMENT. INSTALLED BASE ANALYSIS AND UNIT ANALYSIS IS BASED ON INTERVIEWS AND AN INFORMATION SEARCH. MARKET SHARE ANALYSIS INCLUDES CONVERSATIONS WITH KEY CUSTOMERS OF PRODUCTS, INDUSTRY SEGMENT LEADERS, MARKETING DIRECTORS, DISTRIBUTORS, LEADING MARKET PARTICIPANTS, OPINION LEADERS, AND COMPANIES SEEKING TO DEVELOP MEASURABLE MARKET SHARE. OVER 200 IN DEPTH INTERVIEWS ARE CONDUCTED FOR EACH REPORT WITH A BROAD RANGE OF KEY PARTICIPANTS AND INDUSTRY LEADERS IN THE MARKET SEGMENT. YOU MUST HAVE THIS STUDY

6 Business Process Management (BPM) Market Opportunities, Strategies, and Forecasts, 2003 to 2008 Table of Contents BUSINESS PROCESS MANAGEMENT (BPM) EXECUTIVE SUMMARY BUSINESS PROCESS MANAGEMENT EXECUTIVE SUMMARY BPM Market Driving Forces Business Process Management Market Shares Business Process Management Market Forecasts ES-1 ES-1 ES-4 ES-7 BUSINESS PROCESS MANAGEMENT MARKET DESCRIPTION 1. BUSINESS PROCESS MANAGEMENT (BPM) MARKET DEFINITION Achievement Of Greater Value From Existing Software Assets Business Process Management Benefits Product Development Process Provisioning Framework for BPM Highly Available Services Data Mapping For BPM Data Mapping Phased Services Approach Availability Assessment Deploying BPM BPM Features Reliability and Serviceability Rapid Response To Changing Business Conditions Modifying Business Processes Business Process Services BPM Multiple Process Categories Duration And Complexity BPM Process Categories Transaction-Centric Processes Person-To-Person Collaboration Processes Automation BPM Process Life Cycle Workflow and BPM Building And Implementing Business Process Workflows BPM Challenges Straight-Through Processing with Business Process Management Form Filter Rules-Based Routing Timely Filing Logic 1-34

7 1.9 Business Process Integration Market Customer Support Business E-Services Benefits E-Services Approach E-Services Challenge E-Services Partnering Retail Portal Channels E-Services Is The Business Model Business Process Management (BPM) Capabilities Business Process Execution Engine E-Business Engine Need For Automating Internal And External Processes Rapid, Reliable, Scalable Integration Solutions Role Of Mission Critical Middleware Messaging Messaging Solutions Linking Internal Operations Business Process Management, BPM Business-to-Business Integration, B2Bi Enterprise Application Integration, EAI Business Process Intelligence, BPI Business Vocabulary Management, BVM Market Needs For Business Process Management Difference Between An Application Server And Application Integration Difference Between Business Process Management (BPM) And Workflow Business Process Management Customer Services Solutions System Integrator Role Targeting Vertical Markets Strategic Alliances 1-74 BUSINESS PROCESS MANAGEMENT MARKET FORECASTS 2. BUSINESS PROCESS MANAGEMENT MARKET SHARES AND MARKET FORECASTS BPM Market Driving Forces Business Process Management Market Shares Business Process Management Market Forecasts Process Workflow Market Shares Process Workflow Market Forecasts E-Business B to B Global Exchange Services AI Regional Analysis EAI Market Share Growth and Declines Event Management Business Management Enterpris e Process Executive BPM Market Advantages Business Process Management Market Trends Business Process Management For Back End Systems Business Process Integration BPM for Internal IT Departments E-Business Infrastructure Principal Competitive Factors In The Bpm Market 2-42

8 BUSINESS PROCESS MANAGEMENT PRODUCTS 3. BUSINESS PROCESS MANAGEMENT PRODUCT DESCRIPTIONS Business-Process Oriented Framework Business Process Automation Business Process Management In Layers Business Process Management (BPM) Implementation Of Rules Business Process Management Layer Above Message Broker Business Process Management For Financial Services Business Process Management For The HealthCare Industry Business Process Management For The Utility Industry IBM WebSphere MQ Integrator Business Process Management IBM WebSphere Business Process Integration Modules IBM BPM Infrastructure Expertise IBM CrossWorlds Solutions WebSphere MQ Core Of The IBM BPM WebSphere MQ Integrator Tibco Business Process Management Tibco BusinessFactor Tibco BusinessWorks Tibco BPM Architecture Tibco Software BPM Tibco Real-Time Trade Management Solution Vitria Business Process Management Vitria Process Engine Vitria BusinessWare Business Process Management (BPM) Benefits of Using BusinessWare for BPM Vitria Collaborative Application Products Vitria Process Automation Component Vitria BPM Model Vitria Range of Capability Vitria Product Strategy Vitria E-Business Software Platform Positioning Vitria Target Markets Vitria Solutions Vitria BusinessWare Collaborative Applications Vitria Collaborative Information Models Staffware Process Suite Staffware Independent Process Layer Sun Business Process Automation Sybase / New Era Of Networks Business Process Manager Sybase BPI Suite Sybase Business Process Integration WebMethods Business Integration Platform Fujitsu / Object Star Fujitsu / Object Star Products BEA BPM Business Activity Monitoring Solutions IBM CrossWorlds Process Integration Vitria BusinessWare Business Activity Monitoring Solutions Fujitsu Business Activity Monitor 3-75

9 3.13 Workflow Workflow Aspects IBM Workflow IBM WebSphere MQSeries Workflow IBM WebSphere Workflow Tibco InConcert WebMethods Integrated Production Workflow Solution BEA elink Family Sybase Business Process Integration Suite SAP Message Broker Support SAP BPM Collaborative Master Data Management Solution HandySoft Workflow Solutions Specialized Business Process Management Products Fiorano Business Process Management Fiorano Tifosi Multi-Step Business Process Cycle GXS Business Process Integrator SeeBeyond BPM Products SeeBeyond Business Integration Suite SeeBeyond Process Modeling Mercator BPM Products Handysoft BPM Products Fuego BPM Solutions Fuego Process Designer Fuego Component Manager Fuego Rules Engine Intalio n ³ Executable Business Processes Intalio Business Process Management Intalio Intalio n³ End-User Interactivity Intalio n³ Graphical, Point-And-Click Intalio n³ Business Process Management / Popkin Intalio Native Business Process Management System Savvion Savvion Business Manager IBM / HelioGraph HelioGraph Types Of Solution IBM Industry-Specific B2B Business Integration Software Q-Link Comprehensive Software Platform Q-Link Technologies Platform Q-Link Platform Core Elements Q-Link Positioning Q-Link Application Server Q-Link Web-Based Dashboard Envoy Technologies BPM Products PegaHEALTH Claims Automation BUSINESS PROCESS MANAGEMENT TECHNOLOGY 4. BUSINESS PROCESS MANAGEMENT TECHNOLOGY BPM Technology Analysis BPM Business Benefits 4-2

10 4.3 Technology Platforms Automated Virtualization Of Existing Enterprise Assets Complexity Of The Underlying IT Technologies Impact of Platforms Platforms and Disparate Technologies Events Event Transmission Business Process Automation Process-Oriented Architecture Business Process Automation Business Process Management Modular Architecture Business Components Advanced E-Business Infrastructure Application Integration Technical Advantages Integration System Architecture Open Systems Adapters Development Toolset Infrastructure And System Management BPM Software Process Design Process Monitoring Messaging as Part of Process Operation BPM / Web Services Common Object Request Broker Architecture (CORBA) Enterprise Application Servers Advantages Of Java In Context Of Application Integration EAI Technology Heritage Web Services Promise Of Web Services Microsoft.Net Framework Java Java Technology J2EE Soap Apache Soap Load Balancer With SSL Support Points Of Failure Soap Limitations WSDL WSDL Service Descriptions UDDI UDDI Test Registries UDDI Distributed Web Service Discovery UDDI Consortium WS-Inspection Document Extensibility XML XSLT Metadata Repository Wrappering Service Level Challenges Quality Of Service (QoS) Functions Network Efficiency 4-55

11 RosettaNet Standardizing Supply Chain Processes Business Need Business Process Management Packaged Solutions for Rapid Deployment Quality Of Service Control BPMI.org Bpmi.Org Defines Open Specifications BPM Transactional Finite-State Machines BPQL XML Standards Oasis 4-67 BUSINESS PROCESS MANAGEMENT COMPANY PROFILES 5. BUSINESS PROCESS MANAGEMENT COMPANY PROFILES BEA BEA WebLogic BEA Positioning BEA Revenue BEA Key Customers and Partners BEA Momentum In Financial Services Cognos Business Performance Management (BPM) Fiorano Software Fiorano Tifosi Message Content Routing Solution Francisco Partners / Global exchange Services (GXS) Francisco Partners Global exchange Services GXS / UCCnet Strategic Alliance GXS Transaction Outsourcing Fuego Fuego for Healthcare Hyperion Hyperion Revenues Customers Hyperion / Alcar Group Acquisition IBM Corporation IBM Revenue IBM Manufacturing Outsourcing IBM On-Demand Supply Chain IBM Acquires Holosofx IBM / PricewaterhouseCoopers Consulting IBM Acquires Rational Software Intalio Lexis -Nexis / Intalio N3 For Small And Medium-Sized Businesses Iona Technologies Iona Revenue Iona Customers Iona Revenue Iona Partnership Agreements Iona Customers Iona Products 5-44

12 5.9.7 Iona Acquires Integration from Software AG iway Information Builders / iway Software iway Software iway Software OEM Agreement With Ascential Software iway Adapters Synchronize With Microsoft Web Services XML Transformation Server (XTS) Enterprise Integration Broker (EIB) iway Intelligent Adapter Suite iway's Suite Of Intelligent Adapters ItemField Kabira Technologies Kabira Provisioning And Service Activation Kabira Regional Market Presence Kabira Customer Base Kabira Partners With Siebel Kabira Technologies Solutions Mercator Software Mercator Strategy Mercator Revenue Mercator Strategic Alliances Microsoft Microsoft.Net Microsoft BizTalk Server Microsoft Strengths and Challenges Pegasystems Popkin Software & Systems Q-Link Sagent Sagent Customers Savvion See Beyond SeeBeyond Customers SeeBeyond Partners SeeBeyond Revenue Sopra / Viewlocity Sopra / Axway / Viewlocity Staffware Tibco Tibco / Praja Business Activity Monitoring Dashboard Acquisition Vitria Vitria Revenue Vitria Customers Vitria Healthcare Solutions WebMethods WebMethods Revenue WebMethods Customer Base Government WebMethods 5-100

13 List of Tables and Figures BUSINESS PROCESS MANAGEMENT EXECUTIVE SUMMARY Table ES-1 BPM Market Driving Forces Figure ES-2 BPM Market Driving Forces Figure ES-3 BPM Market Driving Forces ES-2 ES-5 ES-8 BUSINESS PROCESS MANAGEMENT MARKET DESCRIPTION Table Primary Aims Of Business Process Management (BPM) Table Benefits Of Business Process Management Table Business Process Management (BPM) Software Challenges Table Role Of Middleware In High Availability BPM Computing Systems Table Core Components Of A High Availability Application Readiness Service Table Business Process Services Issues Table Issues Addressed By Business Process Management Systems Table Business Services Addressed By BPM Components Table BPM Process Categories Table Business Process Complexity Table Business Benefits Of Establishing An E-Services Approach Table E-Services Positioning For Delivering It-Based Benefits Table Principles Of Application Integration Table E-Services Challenge Table E-Services Partnering Strategy Table E-Services Systems Strategy Table E-Services Positioning Table E-Services Table E-Services Marketing Directions

14 Table BPM E-Services Market Positioning Table E-Services Modular Strategy Table E-Services Component Strategy Table Business Process Complexity Table Integration Platform Functions Table Application Integration Software Functions Table BPM Software Industries Targeted Table Enterprise Messaging Integration Functions Table Internal Enterprise Application Integration Tasks Table Market Needs For Business Process Management Table Key Elements Of BPM Strategy BUSINESS PROCESS MANAGEMENT MARKET FORECASTS Table BPM Market Driving Forces Figure Business Process Management Engine Market Shares, 2002 Table Business Process Engine Market Shares, 2002 Figure Worldwide Business Process Engine Market Forecasts, Table Business Process Management Engine Market Forecasts, Table Business Process Integration Advantages Figure Worldwide Process Workflow Market Table Business Process Workflow Market Shares, 2002 Figure Worldwide Process Workflow Market Forecast, Table Business Process Workflow Market Forecasts, Figure Worldwide B to B E-Commerce Market Forecasts, Table E-Commerce B to B Market Forecasts, Table Worldwide Internet Transactions Conducted,

15 Figure EAI Regional Market Shares, 2002 Table AI Regional Market Shares, 2002 Figure EAI Regional Market Shares In Europe, 2002 Table EAI Regional Market Shares, Europe, 2002 Figure Worldwide Application Integration Software Regional Market Shares, 2008 Table AI Regional Market Shares, 2008 Table AI Application Development Market Segments Figure Worldwide Application Integration License Revenue Market Change, Selected Vendor Analysis, Between 2001 and 2002 Figure Application Integration Vendor Market Growth, 2002 Table Application Integration Market Shares, 2002 Table Advantages Of BPM Solutions Table BPM Functions Table Business Benefits Of Business Process Management Table Enterprise Back End System Advantages From Business Process Management Table Business Process Integration Advantages Table E-business Infrastructure Software Requirements Table Principal Competitive Factors In The BPM Market Table Specific Areas Of BPM Functionality BUSINESS PROCESS MANAGEMENT PRODUCT DESCRIPTION Table Automation Of Business Processes Functions Table Automation Of Business Processes By Location Table Automation Of Business Process Technology Table IBM BPM Product Positioning Table IBM Business Process Management Infrastructure Expertise Table IBM WebSphere Products

16 Table Components Of IBM Crossworlds Solution Table Industries Targeted By IBM For BPM Solutions Table Tibco Business Process Management Benefits Table Tibco Business Process Management Key Features Table Tibco BusinessWorks Integration Solution Benefits Table Tibco BusinessWorks Integration Solution Features Table Tibco BPM Interfaces and Platforms Table TIBCO Real-Time Customer Service for Utilities Positioning Table Vitria BusinessWare's Business Process Management Functions Table Benefits Of Using Vitria Businessware For BPM Table Vitra s VCA Collaborative Applications Table Vitria Products Table Businessware BPM Functions Table Benefits Of Vitria E-Business Platform Table Vitria Industry Specific Target Markets Table Vitria Businessware Positioning Table Vitria Business Process Management Functions Table Vitria Family Of Products Table Sybase / New Era Of Networks Process Server Table WebMethods BMP Platform Functions Table WebMethods BPM Solution Table Fujitsu ObjectStar Product List TABLE Fujitsu ObjectStar Integration Operating System Support Table Fujitsu ObjectStar Gateways Table ObjectStar Integration Brokers Table ObjectStar Development Tools

17 Table Fujitsu ObjectStar Messaging Table ObjectStar Business Management Table Key Functional Areas Of BEA WebLogic Integration Table Benefits Of BEA WebLogic Integration Table Vitria BusinessWare Benefits Table Vitria BusinessWare Business Activity Monitoring Solutions Features Table WebSphere MQSeries Workflow Features Table IBM WebSphere MQ Workflow Functions Table Tibco InConcert Interface Benefits Table Tibco InConcert Interface Features Table Tibco InConcert Interface Functions Table Tibco InConcert Interface Architecture Table WebMethods Integration Platform Positioning Table BEA elink Integration Server Options Table Considerations For Implementing Workflow Table Multi-Step Business Process Cycle Table Fiorano Tifosi Platform Aspects Table GXS Business Process Integrator Functions Table Features Of GXS Products And Solutions Table SeeBeyond E*Insight Features Table Benefits Of SeeBeyond E*Insight Business Process Manager Table High-Level Features Of SeeBeyond E*Insight Business Process Manager Table Benefits Of E*Insight Business Process Manager Table Benefits Of Mercator Process Integrator Table Benefits Of BizFlow Pro Table Security Features Of BizFlow

18 Table Features Of BizFlow Enterprise Table Fuego Process Designer Table Fuego BPM Engines Table Intalio n3 Native Business Process Management System Modules Table Intalio n 3 Repository Key Features Table Intalio N 3 Server Key Features Table Heliograph Business Process Management Product Positioning Table Heliograph Types Of Solution Table Q-Link Positioning Table Q-Link Process Engine Positioning Table Q-Link Dashboard Positioning Table Envoy BPM Supported Server Platforms Table PegaHEALTH Modules BUSINESS PROCESS MANAGEMENT TECHNOLOGY Table Type Of Event Information Table Event Management Definition Table Integration Services Table Business Components Chained Together To Comprise A Business Service Table Integration Services Table Design Concerns For Integration System Architecture Table Soap-Based Web Service Production Environment Testing Table XSLT Transformation Of XML Table Metadata Repository Table BPML E-Business Processes

19 BUSINESS PROCESS MANAGEMENT COMPANY PROFILES Table IBM Strengths and Challenges Table Iona Statistics Table Results From Kabira Projects Table Kabira Customers and strategic partners Table Kabira Technologies Software Solutions Table Microsoft Strengths and Challenges Table WebMethods Integration Software Positioning

20 ABOUT THE COMPANY WINTERGREEN RESEARCH, FOUNDED IN 1985, PROVIDES STRATEGIC MARKET ASSESSMENTS IN TELECOMMUNICATIONS, COMMUNICATIONS EQUIPMENT, HEALTH CARE, AND ADVANCED COMPUTER TECHNOLOGY. INDUSTRY REPORTS FOCUS ON OPPORTUNITIES THAT WILL EXPAND EXISTING MARKETS OR DEVELOP MAJOR NEW MARKETS. THE REPORTS ASSESS NEW PRODUCT AND SERVICE POSITIONING STRATEGIES, NEW AND EVOLVING TECHNOLOGIES, AND TECHNOLOGICAL IMPACT ON PRODUCTS, SERVICES, AND MARKETS. MARKET SHARES ARE PROVIDED. LEADING MARKET PARTICIPANTS ARE PROFILED, AND THEIR MARKETING STRATEGIES, ACQUISITIONS, AND STRATEGIC ALLIANCES ARE DISCUSSED. THE PRINCIPALS OF WINTERGREEN RESEARCH HAVE BEEN INVOLVED IN ANALYSIS AND FORECASTING OF INTERNATIONAL BUSINESS OPPORTUNITIES IN TELECOMMUNICATIONS AND ADVANCED COMPUTER TECHNOLOGY MARKETS FOR OVER 30 YEARS. ABOUT THE PRINCIPAL AUTHORS ELLEN T. CURTISS, TECHNICAL DIRECTOR, CO-FOUNDER OF WINTERGREEN RESEARCH, CONDUCTS STRATEGIC AND MARKET ASSESSMENTS IN TECHNOLOGY-BASED INDUSTRIES. PREVIOUSLY SHE WAS A MEMBER OF THE STAFF OF ARTHUR D. LITTLE, INC., FOR 23 YEARS, MOST RECENTLY AS VICE PRESIDENT OF ARTHUR D. LITTLE DECISION RESOURCES, SPECIALIZING IN STRATEGIC PLANNING AND MARKET DEVELOPMENT SERVICES. SHE IS A GRADUATE OF BOSTON UNIVERSITY AND THE PROGRAM FOR MANAGEMENT DEVELOPMENT AT HARVARD GRADUATE SCHOOL OF BUSINESS ADMINISTRATION. SHE IS THE AUTHOR OF RECENT STUDIES ON WORLDWIDE TELECOMMUNICATIONS MARKETS, THE TOP TEN INTERNET EQUIPMENT COMPANIES, THE TOP TEN CONTRACT MANUFACTURING COMPANIES, AND THE TOP TEN TELECOMMUNICATIONS MARKET ANALYSIS AND FORECASTS. SUSAN EUSTIS, PRESIDENT, CO-FOUNDER OF WINTERGREEN RESEARCH, HAS DONE RESEARCH IN COMMUNICATIONS AND COMPUTER MARKETS AND APPLICATIONS. SHE HOLDS SEVERAL PATENTS IN MICROCOMPUTING AND PARALLEL PROCESSING. SHE HAS THE ORIGINAL PATENTS IN ELECTRONIC VOTING MACHINES. SHE HAS NEW PATENT APPLICATIONS IN FORMAT VARYING, MULITPROCESSING, AND ELECTRONIC VOTING. SHE IS THE AUTHOR OF RECENT STUDIES OF THE REGIONAL BELL OPERATING COMPANIES' MARKETING STRATEGIES, INTERNET EQUIPMENT, BIOMETRICS, A STUDY OF INTERNET EQUIPMENT, WORLDWIDE TELECOMMUNICATIONS EQUIPMENT, TOP TEN TELECOMMUNICATIONS, DIGITAL LOOP CARRIER, WEB HOSTING, WEB SERVICES, AND APPLICATION INTEGRATION MARKETS. MS. EUSTIS IS A GRADUATE OF BARNARD COLLEGE.

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